Dispute resolution (essay)

From Meta, a Wikimedia project coordination wiki

Hierdie is 'n opstel. Dit gee die mening en idees van enkele gebruikers op Meta-Wiki weer, maar word waarskynlik nie deur almal ondersteun nie. Dit is ook nie 'n amptelike beleid of riglyn op Meta-Wiki nie, maar dit mag wel een op ander Wikimedia-projekte wees. Voel asseblief vry om hierdie bladsy soos nodig by te werk, of gebruik die kletsblad om groot wysigings voor te stel. هذه نصيحة. تعبر عن آراء وأفكار بعض مستخدمي ميتا-ويكي لكن قد لا تكون مدعومة على نطاق واسع. هذه ليست سياسة على ميتا-ويكي، لكنها قد تكون سياسة أو إرشاد في مشاريع ويكيميديا آخرى. لا تتردد في تحديث هذه الصفحة عن الحاجة، أو استخدم صفحة النقاش للتعديلات الجوهرية. Ovo je esej. Sadrži misli i ideje nekih korisnika Meta-Wikija, ali ne mora nužno da bude široko prihvaćen. Ovo nije pravilo na Meta-Wikiju, ali može da budi pravilo ili uputa na drugim projektima Wikipedije. Slobodno promijenite ovu stranu po potrebi ili koristite stranu za razgovor za veće promjene. Açò és un assaig. Expressa les opinions i idees d'alguns usuaris de Wikimedia o del Meta-Wiki però pot ser que no tingui un ampli suport. Això no és una política del Meta-Wiki, però pot ser política o guia d'estil en algun altre projecte Wikimedia. Sentiu-vos lliures d'actualitzar aquesta pàgina quan faci falta o utilitzeu la pàgina de discussió per a proposar-hi canvis d'importància. Dette er et essay. Det udtrykker visse Wikimedia- eller Meta-Wiki-brugeres holdninger og idéer, som ikke nødvendigvis deles af et flertal. Dette udgør ikke en politik på Meta-Wikien, men det kan være en politik eller et regelsæt på et andet Wikimedia-projekt. Du er velkommen til at ændre denne side efter behov, eller til at foreslå større ændringer på diskussionssiden. Dies ist ein Essay. Er drückt die Meinungen und Ideen einiger Meta-Wiki-Benutzer aus und wird eventuell nur von wenigen Benutzern unterstützt. Dies ist keine Richtlinie aus dem Meta-Wiki, kann aber Richtlinie oder Leitsatz in anderen Wikimedia-Projekten sein. Tu dir keinen Zwang an und aktualisiere diese Seite falls nötig, oder benutze die Diskussionsseite, um größere Veränderungen vorzuschlagen. This is an essay. It expresses the opinions and ideas of some wikimedians or Meta-Wiki users but may not have wide support. This is not policy on the Meta-Wiki, but it may be policy or guideline on other Wikimedia projects. Feel free to update this page as needed, or use the discussion page to propose major changes. Esto es un ensayo. Este texto expresa opiniones e ideas de algunos usuarios pero éstas no tienen un amplio consenso. Esto no es una política de Meta pero sí puede serlo en otros proyectos. Sea usted libre de actualizar esta página o use su página de discusión para proponer cambios mayores. Jen eseo. Ĝi esprimas la opiniojn kaj ideojn de iuj Vikipediistoj aŭ uzantoj de Meta-Wiki, sed eble ne havus vastan subtenon. Ĝi ne estas la regularo de Meta-Wiki, sed ĝi eble estas regularo en aliaj projektoj de Wikipedia. Laŭvole ĝisdatigu ĉi tiun paĝon laŭ bezono, aŭ uzu la diskuto-paĝon por proponi grandajn ŝanĝojn. این صفحه یک انشا است. این صفحه نظر و ایدهٔ برخی از کاربران فراویکی را بیان می‌کند اما ممکن است از حمایت گسترده‌ای برخوردار نباشد. این صفحه یک سیاست در فراویکی نیست، اما ممکن است سیاست یا رهنمودی در دیگر پروژه‌های ویکی‌مدیا باشد. آزادانه آن را به روز کنید، و برای تغییرهای بزرگ از صفحهٔ بحث استفاده کنید. Tämä on essee. Se ilmaisee joidenkin wikimedialaisten tai Meta-Wikin käyttäjien mielipiteitä tai ajatuksia, mutta sillä ei välttämättä ole laajaa kannatusta. Tämä ei ole Meta-Wikin käytäntö, mutta saattaa olla käytäntö tai ohje muissa Wikimedia-hankkeissa. Päivitä tätä sivua tarpeen mukaan tai ehdota isoja muutoksia keskustelusivulla. Ceci est un essai. Il exprime les opinions et les idées de certains contributeurs de Meta-Wiki, mais peut ne pas renconter le soutien des autres. Il n'est ni une règle ou une recommandation sur Meta-Wiki, mais peut l'être sur d'autres projets Wikimédia. N'hésitez pas à modifier cette page si besoin est, ou à proposer des changements majeurs sur la la page de discussion. Dit is in essay. It jout mieningen en ideeën wer fan guon meidoggers op Meta-Wiki, mar it is net sein dat eltsenien it der mei iens is. Dit is ek gjin offisjeel belied of rjochtline op Meta-Wiki, al kin dat wol sa wêze op oare Wikimedia-projekten. Fiel jo frij om dizze side wêr't dat nedich is bij te wurkjen of om grutte wizigings út te stellen op de oerlisside. עברית: דף זה הוא מאמר. הדף מבטא את הדעות והרעיונות של חלק מהמשתמשים במיזמי קרן ויקימדיה או במטא־ויקי, אך ייתכן שאין להם תמיכה נרחבת. דף זה הוא לא דף מדיניות במטא־ויקי, אך ייתכן שהוא דף מדיניות או דף הנחיות במיזמי ויקימדיה אחרים. הרגישו חופשיים לעדכן את הדף לפי הצורך, או השתמשו בדף השיחה להצעת שינויים משמעותיים. Ovo je esej. Sadrži mišljenja i ideje nekih korisnika Meta-Wikija, ali ne mora nužno biti široko prihvaćen. Ovo nije pravilo na Meta-Wikiju, ali može biti pravilo ili uputa na drugim Wikimedijinim projektima. Slobodno promijenite ovu stranicu po potrebi ili koristite stranicu za razgovor za predlaganje većih promjena. Ez egy esszé. Néhány Wikimédia- vagy Meta-Wiki-felhasználó véleményét fejezi ki, de lehet, hogy nem kapott széles körű támogatást. Nem irányelv a Meta-Wikin, de irányelv vagy útmutató lehet más Wikimédia-projektekben. Szabadon frissítheted ezt a lapot, ha szükséges, vagy használd a vitalapot, ha nagyobb változtatást szeretnél javasolni. Isto es un essayo. Illo exprime le opiniones e ideas de alcun wikimedianos o usatores de Meta-Wiki, ma pote non esser appoiate per le consenso general. Isto non es un politica del Meta-Wiki, ma pote esser un politica o directiva in altere projectos de Wikimedia. Sia libere de actualisar iste pagina in caso de necessitate, o usa le pagina de discussion pro proponer major alterationes. Ini adalah sebuah esai. Esai ini menyatakan pendapat dan gagasan dari beberapa Wikimediawan atau pengguna Meta-Wiki dan mungkin tidak didukung oleh komunitas secara meluas. Esai ini bukan kebijakan Meta-Wiki, tapi mungkin saja merupakan kebijakan atau pedoman di proyek-proyek Wikimedia lainnya. Silakan memperbarui halaman ini seperlunya, atau gunakan halaman pembicaraan untuk mengusulkan perubahan besar. Questo è un saggio. Esprime le opinioni e le idee di alcuni contributori di Meta-Wiki, ma può non incontrare il sostegno di altri. Non è una raccomandazione o una linea guida su Meta-Wiki, ma lo potrebbe essere su altri progetti Wikimedia. Non esitate a modificare questa pagina se occorre, o a proporre modifiche rilevanti nella sua pagina di discussione. この記事はエッセイです。何人かのメタウィキの利用者の意見と考えを表していますが、幅広い支持を得ているとは限りません。メタウィキの方針ではありませんが、他のウィキメディア・プロジェクトの方針かガイドラインであるかもしれません。必要に応じてこのページを遠慮なく編集し、大きな変更の提案にはこの記事のノートを使用してください。 이 문서는 수필입니다. 이것은 일부 사용자의 의견을 나타낸 것으로, 총의를 얻지 않았을 수 있습니다. 이 문서는 메타위키 정책은 아니지만, 다른 위키미디어 프로젝트에서 정책이나 지침으로 사용하고 있을 수도 있습니다. 이 문서를 편집하거나 주요 내용을 바꿔야 한다면 토론 문서를 이용해 주세요. Ова е есеј. Во него е искажано мислењето и идеите на извесни викимедијанци или корисници на Мета-Вики, но не значи дека тоа ужива широка поддршка. Ова не претставува правило на Мета-Вики, но може да виде правило или напатствие на други проекти на Викимедија. Најслободно менувајте ја страницава, или пак користете ја страницата за разговор ако сакате да предложите некои поголеми промени. हा एक निबंध आहे. यामध्ये काही विकिपीडिया सदस्यांची किंवा मेटा-विकि सदस्यांची मते आणि कल्पना मांडण्यात आल्या आहेत. त्यांना बहुतांशांचा पाठिंबा असेलच असे नाही. हा निबंध मेटा-विकिवरील धोरण मांडत नाही, पण इतर काही विकिमीडिया प्रकल्पांमध्ये हा निबंध धोरण किंवा मार्गदर्शक तत्व म्हणून वापरला जात असणे शक्य आहे. आवश्यक असेल तेव्हा विनासंकोच हे पान संपादित करा किंवा काही मोठे बदल सुचविण्यासाठी चर्चा पानाचा उपयोग करा. Ini adalah sebuah karangan. Ia menyatakan pendapat serta buah fikiran sesetengah ahli wikimedia atau pengguna Meta-Wiki tetapi tidak semestinya mempunyai sokongan yang meluas. Ini bukannya polisi di Meta-Wiki, tetapi ia mungkin merupakan polisi atau garis panduan di projek-projek Wikimedia lain. Silakan mengemaskini laman ini jika perlu, atau gunakan laman perbincangannya untuk mengusulkan perubahan-perubahan yang besar. Dit is een essay. Het geeft de meningen en ideeën van enkele gebruikers op Meta-Wiki weer, maar wordt waarschijnlijk niet door iedereen gesteund. Dit is ook geen officieel beleid of richtlijn op Meta-Wiki, maar dat kan het wel zijn op andere Wikimedia-projecten. Voel u vrij om deze pagina als nodig bij te werken, of om de overlegpagina te gebruiken om grote wijzigingen voor te stellen. Aquò es una redaccion. Exprimís las opinions e las idèas d'unes contributors de MetaWiki, mas pòt rencontrar pas lo sosten dels autres. Es pas una règla o una recomandacion sus MetaWiki, mas o pòt èsser sus d'autres projèctes Wikimèdia. Esitetz pas a modificar aquesta pagina se fa mestièr, o a prepausar de cambiaments màgers sus la la pagina de discussion. Ten artykuł jest esejem. Wyrażone są w nim opinie i pomysły niektórych wikimedian lub użytkowników Meta-Wiki, ale niekoniecznie mają szersze poparcie. Nie jest to zasada obowiązująca na Meta-Wiki, ale może to być zasada lub zalecenie na innych projektach Wikimediów. Możesz aktualizować tę stronę w razie potrzeby lub skorzystaj ze strony dyskusji artykułu aby zaproponować większe zmiany. Isto é um ensaio. Ele expressa as opiniões e idéias de vários wikimedianos ou usuários do Meta-Wiki mas pode não ter grande respaldo. Isto não é uma política no Meta-Wiki, mas pode ser uma política ou orientação em outros projetos da Wikimedia. Sinta-se livre para atualizar esta página quando necessário, ou use a página de discussão para propor alterações maiores. Acesta este un eseu. Aici sînt exprimate opiniile şi ideile unor utilizatori de pe Meta-Wiki, dar este posibil să nu aibă accepţiune majoritară. Aceasta nu are titlu de politică pe Meta-Wiki, dar poate fi politică sau ghid de reguli pe alte proiecte ale Wikipediei. Poţi să îmbunătăţeşti această pagină după cum crezi adecvat, sau să foloseşti pagina de discuţie pentru a propune schimbări majore. Это эссе. Оно выражает мнения и идеи некоторых пользователей Мета-вики, но может не пользоваться широкой поддержкой. Эссе не является правилом Мета-вики, но, вероятно, может быть правилом или руководством в других проектах Викимедиа. Вы можете обновлять эту страницу как считаете нужным или воспользоваться страницей обсуждения, чтобы предложить масштабные изменения. Ово је есеј. Садржи мисли и идеје неких корисника Мета-Викија, али не мора да буде широко прихваћен. Ово није правило на Мета-Викију, али може да буде правило или упутство на другим пројектима Викимедије. Не устручавајте се да промените ову страну по потреби или користите страну за разговор да бисте предложили веће промене. Den här sidan är en essä. Den är inte en av Wikimedias policys eller riktlinjer, och återspeglar kanske endast författarnas åsikter. Uppdatera sidan om det behövs eller diskutera innehållet på diskussionssidan. หน้านี้เป็นข้อเขียน แสดงถึงความคิดหรือไอเดียของผู้ใช้วิกิมีเดียหรือเมต้าวิกิบางคนซึ่งอาจจะยังไม่ได้รับการสนับสนุนกว้างอย่างขวางนัก นี่ไม่ใช่นโยบายบนเมต้าวิกิ, แต่อาจเป็นนโยบายหรือแนวทางของโครงการอื่น ๆ ของวิกิมีเดีย อย่ากังวลในการแก้ไขหน้านี้ตามที่คุณต้องการ หรือใช้หน้าอภิปรายในการเสนอการเปลี่ยนแปลงใหญ่ ๆ Đây là một bài luận. Nó thể hiện ý kiến và ý tưởng của một số thành viên Wikimedia hoặc Meta-Wiki và có thể không được đồng tình một cách rộng rãi. Đây không phải là quy định tại Meta-Wiki, nhưng nó có thể là quy định hoặc hướng dẫn tại các dự án khác của Wikimedia. Xin hãy thoải mái cập nhật trang này nếu cần, hoặc sử dụng trang thảo luận để đề xuất những thay đổi lớn. 这是一篇论述。它只表达了部分维基人或元维基使用者的意见及观点，此等观点可能未获得广泛支持。这不是元维基的政策，但可能是属于其他维基计划的政策或指引。如有需要，欢迎更新本页面，或在讨论页提出修改的建议。 这是一篇论述。它只表达了部分维基人或元维基使用者的意见及观点，此等观点可能未获得广泛支持。这不是元维基的政策，但可能是属于其他维基计划的政策或指引。如有需要，欢迎更新本页面，或在讨论页提出修改的建议。 這是一篇論述. 它只表達了部分維基人或元維基使用者的意見及觀點，此等觀點可能未獲得廣泛支持。 這不是元維基的政策，但可能是屬於其他維基計劃的政策或指引。如有需要，歡迎更新本頁面，或在討論頁提出修改的建議。 [translate]

This page was essentially the rant of one person and may not fit the view of the community. If it becomes listed on vfd for being a personal page, please rather move it to a user:anthere sub page. Thanks.

See w:en:Wikipedia:Dispute resolution for more on the various steps suggested on the english wikipedia.

Dispute resolution is the process of resolving disputes between parties. It includes litigation, arbitration, mediation, conciliation, and many types of negotiation.

This page focuses in dispute resolution through mediation. As a reminder, mediation is the activity in which a neutral third party (called the mediator) assists two or more parties in order to help them achieve an agreement.

Mediation differs slightly from the conciliation process in this that the parties seldom, if ever, actually directly face each other or talk together in the presence of the conciliator.

Contrary to real life, most wikipedia editors never meet physically. Most of the disputes occur on talk or article pages, though they can spread on user page, mailing lists, IRC, etc., as well (see forest fire).

Contrary to real life, people in conflict can't meet each other over a beer, or for a positive informal discussion. For the most agressive individuals, this will often result in breach of civility, or an edit war.

Given the collective nature of the project, most disputes have a great impact on the whole Wikipedia community. Not only do disputes tend to spread on many pages, but some editors join the fray, based on their own opinions on the matter, or their personal relationship with one or both of the disputants, further fueling the crisis.

[edit] Steps in dispute resolution

There are basically five steps in conflict resolution:

[edit] Stopping the fighting

In real life, the first level of dispute resolution is fundamentally a physical response to the conflict -- interrupting the behavior that is creating the conflict. Stopping the fight is meant to separate people and to keep them from hurting each other. On Wikipedia, it essentially focuses on keeping people from hurting each other (and themselves) through verbal attacks, and preventing them from hurting the content of articles through page protection or temporary blocking.

Examples of verbal attacks

• Use of loaded language (very emotionally charged words, such as nazi)
• Name-calling (nazipedia)
• Calling for a user to be banned
• Lies and distortions
• Ad hominem (personal) attacks: If you were not so stupid, you would have no problem seeing my point of view
• Strawman (attacking an exaggerated or caricatured version of the other, for example, exaggerating a position so much that a comparison can be made between Hitler and an opponent)

[edit] Settling the issues

In this step, the resolution process engages the mind. The mediator will work to provide a logical analysis of the underlying interests of the parties, and how those relate to the issues that are generating conflict between them.

That is the article fix !

Most of the time, mediators do not seek to go any further, as they are happy they fixed the article. In all appearances, the conflict is solved. However, it often is not, which will be often proved when a similar type of conflict erupts between the editors 2 weeks later -- whether over the same article or a different one.

[edit] Resolving the underlying reasons that generated those issues

Unless resolved, these issues will continue to generate the same type of issues.

In short, do not fix the article, fix the people !

In general, people have to "fix" themselves. Be patient and provide only measured doses of tutoring, mentoring or critiquing of their behavior.

It might be helpful to consider yourself an element of soothing water rushing by some conflicting rapids. You have successfully wet the rocks (if the article is temporarily "fixed") and possibly rubbed a little polishing sand in their face, now it is time to flow away and allow the rocks to think about reality and their personal interface with it for a while. Leave placidly confident that there is plenty of water and other elements around the wiki to embrace rocks rubbing against each other. Eventually some polish will occur and reduce the friction on the beautiful weathered rocks lucky enough to have fallen into the streambed.

[edit] Forgiveness

[edit] Reconciliation

[edit] A check list for the mediator

• Stay calm, and write in a quiet way
• Ask disputants to explain why they are here
• Explain that you would like to hear each side of the story
• Let the person vent frustrations
• If on irc, do not break the discussion unless necessary
• Do not give advice
• Do not take sides
• Do not make judgments, and do not blame someone or make them look ridiculous or silly
• Do not solve the problem for the disputants, let them solve it themselves
• Establish some ground rules, such as no name calling
• Practice active listening: you (the mediator) will rephrase what the userA said, to the userA himself. It will indicated what you understood. You may add some summaries, such as you felt angry/frustrated/confused when UserB wrote that. Active listening has several objectives:
  • the disputant cools down when he or she makes the effort to listen to you
  • the disputant can check that you really understood what he or she meant. If not, the person can rephrase it. This avoids misunderstandings.
  • the disputant will likely open up and say more. Sometimes, when people are in conflict, they can contradict each other, denying what the opponent say. This will tend to make them silent, but if they feel someone is listening to their concerns, they will explain more what they think, feel, and wish.
• To help the disputants, summarize what has been said, clarify, restate information, and check back often to see that your understanding is the same as the disputants' understanding(s).

Ask questions, such as:

• Explain to me the history and the facts of the situation.
  • This should be based on facts, not on opinions -> user A wrote I was an liar
• Tell me what you want to achieve here in the mediation.
  • The disputant is positioning himself or herself; Does the person just want to have a link or an opinion included in an article, or does he or she wish to get apologies from another user, which is a different matter
• Tell me what happened and what effect it had on you.
  • Let the user vent his or her unhappiness. If the user was told he or she is a liar, what did that feel like when it happened?
• Tell me what you think should be done today
  • Even if the goal is for example to settle the issue of a link being placed on an article or not, perhaps the user first want to solve first the issue of having been called a liar
• Tell me first how you think we should go about resolving the problems that we are dealing with
  • Here, you ask to the editor to suggest a resolution procedure