OTRS/volunteering

General information What OTRS involves Volunteering List of volunteers For volunteers Introduction IRC channel Mailing list Article monitoring

Volunteering for OTRS The OTRS team always welcomes new volunteers to help with answering tickets. Nonetheless, to ensure the quality of service and given the confidential nature of the work, there is a selective application procedure. In general, the OTRS administrators must be familiar with you and your work on Wikimedia projects and have enough confidence in you as an addition to the OTRS team. It therefore takes some time before you receive a response regarding your application. How to volunteer If you are truly interested in volunteering, please feel free to join the IRC channel to introduce yourself or ask any questions you might have with regard to OTRS. Before applying please read OTRS/info-en recruiting and ensure that you are: Willing to work on difficult, sensitive, and at times hostile messages Courteous, skilled at resolving disputes, friendly – even in the face of hostility – sensitive to the needs of outsiders, and have exemplary discretion Willing to provide identification to the Wikimedia Foundation if necessary, considering the access to nonpublic data policy 16 years of age or older If you are ready to volunteer, please add your application below in the designated format, send an e-mail to volunteers-otrswikimedia.org linking to your application on this page and giving your age. Please do so each time you apply. Notes The OTRS team is especially interested in users who are entrusted with any special tools on local projects (sysop, bureaucrat, checkuser, et cetera), though this is not an absolute requirement. Please also add links to help desk posts, talk pages, or other discussions you think are relevant. Language skills – other than English – are also highly appreciated. Additional help in language queues is highly needed and we'd like to know if you are able to help in any other language. If you already have access to OTRS, and you'd like to get access to additional queues, you don't need to apply here. Ask on otrswiki:Administrator requests. German-speaking volunteers For the German-OTRS queue, volunteers need to apply locally as described at de:Wikipedia:Support-Team#Mitarbeit im Support-Team Dutch-speaking volunteers For the Info-nl OTRS queue, please apply below and send an email to contact-nllists.wikimedia.org. The team will make its own decision.

This is not a vote If you have come here to support, endorse or oppose an applicant, please note that this is not a vote. The final decision rests with the OTRS administrators, who are not bound by any consensus generated on this page. Instead of voting, please give comments, diffs, or ask questions that may help the OTRS administrators become more familiar with the candidates.

SyaNHs

• languages you can reply in: Chinese
• your most active user talk page(s): [1]
• Email sent: Yes
• Queues you would like access to: info-zh, Permissions-zh

I'd like to help out on OTRS because I understand the policy of ZhWikipedia and I'm an active wikipedian. SyaNHs (talk) 13:28, 4 May 2012 (UTC)

Support, SyaNHs is an experienced editor on zhwiki and I'm sure he is capable of replying OTRS tickets. --Kuailong (talk) 06:30, 5 May 2012 (UTC)

Nazif İLBEK

• languages you can reply in: Turkish (native), English-3
• your most active user talk page(s): at tr.wiki
• Email sent: Yes
• Queues you would like access to: info-tr, permissions

I'd like to help other OTRS members who can speak Turkish. My user talk page and help desk page on Turkish Wikipedia can be examined to look my answers. Nazif İlbek 13:41, 7 May 2012 (UTC)

Nard the Bard

• languages you can reply in: English (native), es-4
• your most active user talk page(s): [2]
• Email sent: Yes
• Queues you would like access to: info-en, Permissions-en, info-es, permissions-es, Commons

I have had an account since 2004 and have never been blocked. I am fluent in English and Spanish and extremely familiar with copyright laws and Commons policies. I will sift through and make sure we get free content and try to explain to people why we can't accept badly licensed stuff!. -Nard (Hablemonos)(Let's talk) 01:11, 11 May 2012 (UTC)

• Support strongly. I known this user for years and his work with images will help us out a lot when it comes to dealing with permissions. User:Zscout370 ^{(Return Fire)} 07:08, 11 May 2012 (UTC)
• Useful contributor - should be very helpful. --Herby ^{talk thyme} 07:13, 11 May 2012 (UTC)

Riley Huntley

• languages you can reply in: English -N, French -1, Spanish -1
• your most active user talk page(s): [3] (Archive)
• Email sent: Yes
• Queues you would like access to: info-en, Permissions-en, wm-ca, strange stuff, photosubmission

I'd like to help out on OTRS because I enjoy assisting users in my spare time even if it results in me having a bad mood or being asked the same question several times. I am an English Wikipedia rollback and also an administrator on a Wikia that has a large community (Gunpedia: [4][5].) I can also be found responding to contributors on the Feedback dashboard explaining how to edit, report or undo vandalism and thanking them for the feedback. I also have a basic knowledge of Creative Commons copyrights.

Thank you for your time.
Riley Huntley (talk) 02:09, 23 May 2012 (UTC)

Hi Riley. You forgot to use the sign in the email address (volunteers-otrswikimedia.org). Please try it again. :) Trijnstel_talk 10:57, 23 May 2012 (UTC)

Thank you, I must have copied & pasted it wrong.

Riley Huntley (talk) 14:03, 23 May 2012 (UTC)

Damzow

• languages you can reply in: Hebrew, English
• your most active user talk page(s): [6]
• Email sent: Yes
• Queues you would like access to: info-he, Permissions-he

I'd like to help out on OTRS because I would like to help with yet another aspect of the wikimedia project . Damzow (talk) 19:41, 23 May 2012 (UTC)

This use is a good candidate for our OTRS team, and god knows I really need help with the Hebrew queues. Matanya (talk) 20:29, 23 May 2012 (UTC)