The OTRS team always welcomes new volunteers to help with answering tickets. Nonetheless, to ensure the quality of service and given the confidential nature of the work, there is a selective application procedure.
The OTRS administrators are a group of highly-trusted and experienced volunteers who assess your application to join the OTRS team. When assessing an application, they familiarize themselves with your work on the Wikimedia projects to ensure that you are suitable as an addition to the OTRS team. It therefore takes some time before you receive a response regarding your application.
If you are interested in volunteering, please read OTRS/Recruiting for information about what the job entails. Feel free to join #wikimedia-otrs to ask any questions that you might have with regard to Wikimedia OTRS. Before applying, please ensure that you are:
Please review the list of queues prior to submitting your application, and apply for all of those queues where you think you'd be able to help.
If you'd like to volunteer for the info-de queue, please apply locally by following the instructions at de:Wikipedia:Support-Team#Mitarbeit im Support-Team.
|Please wikimedia.org linking to your application on this page and giving your age. Please do so each time you apply.and also send an e-mail to volunteers-otrs|
- Babel/Languages you can reply in: es-N, en-2, fr-3
- Your most active user talk page(s): wp Spanish and Commons
- Email sent?: of course Yes.
- Queues you would like access to: info-es, permissions-commons-es, sister projects: Commons
I'd like to help out on OTRS because I think that I could help to improve spanish OTRS support. I am familiar with OTRS Software and license statutes. I have 7 years old in Commons and I am totally committed --Wilfredor (talk) 09:35, 19 May 2013 (UTC)