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OTRS (Open-source Ticket Request System)は、外部一般の人からの質問や苦情、コメントのe-mailを受け付けることに使用される「オープン・ソース・リクエスト・システム」です。礼儀正しく親切に対応できると信頼されているボランティアがこのシステムにアクセスを許されて、ウィキメディア財団理事会のコミュニケーション委員会 の後援のもとに活動します。
- The OTRS (Open-source Ticket Request System) is used to handle queries, complaints, and comment e-mails from the public. Volunteers trusted to give courteous and helpful responses are given access to the system which operates under the auspices of the Communications committee of the WMF Board of trustees.
OTRS対応に異議があり、他のOTRSメンバーによる見直しを希望する場合は、OTRS/reviewに書いてください。
- If you disagree with an OTRS action and would like it reviewed by other OTRS volunteers, log it at OTRS/review.
新規メンバーは随時募集しています。英語での"info" queueボランティアについての情報は OTRS/info-en recruitingにあり、新規参加者のための, and a proposed introduction for new users はOTRS/introductionにあります。 一方、ベテランユーザーの方であなたの言語でのメール対応に協力しようと思われれる場合は、あなたの言語のコンタクト先メンバーに聞いてください。もしこのリストにまだない言語のInfoアドレスを希望する場合は、OTRS管理者に作成を依頼してください。
- More volunteers are always needed. Information about volunteering for the English-language "info" queue can be found on OTRS/info-en recruiting, and a proposed introduction for new users can be found on OTRS/introduction. Otherwise, if you are an experienced editor and feel qualified to help answering emails in your language, please ask the contact for your language. If you would like an email address for a project/language that does not yet have a queue in OTRS, please contact an OTRS admin to set one up.
OTRSのためのIRCチャンネルや OTRSの非公開wiki, メーリングリスト、記事監視システムもウィキメディアOTRSのために用意されています。
- There is also an IRC channel, private wiki, mailing list, and article monitoring system dedicated to Wikimedia OTRS.
[edit] Queues
- 注意: 以下は最新のリストとは限りません。 リストされていないqueueもありますし、参加者によっては、このリストで名前を公表していないこともあります。
- Note: This might not be a complete or up-to-date list. Some queues are not listed and some agents choose not to list themselves publicly on this page.
[edit] 財団と地区協会
| Queue |
Details |
| Board |
現在は使用されていません。メッセージは適切な言語版info、個人または委員会に送られます。This queue is no longer used; messages should be sent to the appropriate language queue or directly to the appropriate person(s) or committee. |
| Donations |
現在はinfo-enのサブキューになっています。Paypalのレシートはこのアドレスにリンクし、またMoneybookerの通知はこのアドレスに送られます。Currently a sub-queue of info-en. PayPal receipts link to this address, and moneybooker notifications are sent to it. |
| wm-de |
emails relating to Wikimedia Deutschland |
| wm-fr |
emails relating to Wikimédia France |
| wm-nl |
emails relating to Wikimedia Nederland |
| wm-ch |
emails relating to Wikimedia CH |
| wm-hu |
emails relating to Wikimédia Magyarország |
| wm-cz |
emails relating to Wikimedia Czech Republic |
| Queue |
Details |
| info-af |
General information in Afrikaans/Afrikaans |
| info-ar |
General information in Arabic/العربية |
| info-ca |
General information in Catalan/català |
| info-cs |
General information in Czech/česky |
| info-da |
General information in Danish/dansk |
| info-de |
General information in German/Deutsch |
| info-el |
General information in Greek/Ελληνικά |
| info-en |
General information in English or languages not covered by other queues, includes emails moved from the Board's queue. See also OTRS/info-en mission |
| info-es |
General information in Spanish/español/castellano |
| info-fa |
General information in Persian/فارسی |
| info-fi |
General information in Finnish/suomen kieli |
| info-fr |
General information in French/français |
| info-he |
General information in Hebrew/עברית |
| info-hi |
General information in Hindi/हिन्दी |
| info-hr |
General information in Croatian/hrvatski jezik |
| info-hu |
General information in Hungarian/magyar |
| info-it |
General information in Italian/Italiano |
| info-ja |
General information in Japanese/日本語 (にほんご) |
| info-nds |
General information in Low German/Nederdüütsch/Plattdüütsch |
| info-nl |
General information in Dutch/Nederlands |
| info-no |
General information in Norwegian/Norsk |
| info-pl |
General information in Polish/polski |
| info-pt |
General information in Portuguese/Português |
| info-ro |
General information in Romanian/română |
| info-ru |
General information in Russian/Русский |
| info-sk |
General information in Slovak/slovenčina |
| info-sr |
General information in Serbian/српски језик |
| info-sv |
General information in Swedish/Svenska |
| info-tr |
Turkish/Türkçe |
| info-vi |
General information in Vietnamese/Tiếng Việt |
| info-zh |
General information in Chinese/中文邮件 |
| wikt-en-info |
English Wiktionary information |
| wikinews |
Wikinews information |
| wq-info |
Wikiquote information |
[edit] Permissions/使用許可
| Queue |
Details |
| Permissions |
Used for recording evidence that permission to release text or images under a free license has been received from a third party copyright holder. |
| permissions-commons |
Permissions related to commons media, in multiple languages |
| permissions-de |
German related permissions |
| permissions-el |
Greek related permissions |
| permissions-en |
English related permissions. More information at Guide to working the permissions-en queue |
| permissions-es |
Spanish related permissions |
| permissions-fi |
Finnish related permissions |
| permissions-fr |
French related permissions |
| permissions-hu |
Hungarian related permissions |
| permissions-it |
Italian related permissions |
| permissions-pl |
Polish related permissions. More information at Guide to processing the queue. |
| permissions-pt |
Portuguese related permissions |
| permissions-sk |
Slovak related permissions |
| erby-sk |
Permissions for coats of arms of slovak municipalities |
| permissions-sr |
Serbian related permissions |
| Queue |
Details |
| Junk |
Spam. To train the bayesian filters for the spam detector. |
| Probably-Spam |
filtered email |
| Raw |
|
| Urgent-en |
Serious items (a subqueue of info-en). |
| bilderwettbewerb |
|
| issues |
|
| jobs |
CVs for WM positions |
| translation |
Translation related inquiries on the Foundation level; local project related requests are expected to go directly to the corresponding info queues. |
| dal-feedback |
Feedback address for the daily article mailing list |
| rma-tampa |
|
| spcomm |
Special projects committee |
| stewards |
Private requests to stewards, mostly oversight |
| strange stuff |
multilingual archive for the funniest and strangest emails. If someone wants to sell Wikimedia a 4000 year old human skeleton, it's a case for strange stuff ;-) |
| Noc |
Network troubles |
| wcn |
Wikimedia Conference Netherlands |
| photosubmission |
For people to send photos when they can't figure out (or can't be bothered to learn) how to upload and add images. See also en:Wikipedia:Contact us/Photo submission. |
| Queue |
Details |
| Wm-donations |
Inquiries related to donations to Wikimedia Foundation; accessible by various Foundation personnel as well as fundraising volunteers. |
| Queue |
Details |
| Legal |
法的案件はもっぱら他のキューから転送されます。このキューには財団、支部、法的、技術的人々がアクセス可能です。Legal issues, generally ones forwarded from other queues. The queue is accessible by various Foundation, chapter, legal, and technical people. |
| Queue |
Details |
| Press-de |
For press enquiries in German, see Presse. |
| Press-fr |
For press enquiries in French. |
| Press-sv |
for press enquiries in Swedish. |
| Press-ro |
For press enquiries in Romanian |
[edit] ウィキマニア
| Queue |
Details |
| Wikimania |
Addresses for Wikimania organisation (cfp, registration, press, scholarships) |
[edit] OTRS 管理者
- Contacts テンプレートの追加や新しい言語キューの追加を希望する場合はこちらへ(contact those people if you want to add a template or start a queue in your language).
- avatar, bastique, Daniel, guillom, Jredmond, lyzzy, Mindspillage, Mwpnl, Raymond
