Volunteer Response Team: Difference between revisions
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**'''info-ru''': Russian/Русский |
**'''info-ru''': Russian/Русский |
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***contact: [[User:MaxSem|MaxSem]] |
***contact: [[User:MaxSem|MaxSem]] |
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***people: [[User:MaxSem|MaxSem]], [[User:Putnik|putnik]] |
***people: [[User:MaxSem|MaxSem]], [[User:Putnik|putnik]], [[User:Drbug|D'''r''' B'''u'''g ''(Vladimir V. Medeyko)'']] |
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***[[OTRS/ru|templates]] |
***[[OTRS/ru|templates]] |
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**'''info-sk''': Slovak/slovenčina |
**'''info-sk''': Slovak/slovenčina |
Revision as of 15:42, 8 June 2007
Visual guidelines |
Events – VRT |
Marketing |
Leaflet – Cheatsheet |
Exhibitions – Presentations |
Translation (requests) |
nl, fr, it, pt
The OTRS ticket system (Open-source Ticket Request System) is used to answer query, complaint, and comment emails from the public. Volunteers trusted to give courteous and helpful responses are given access to the system which operates under the auspices of the Communications committee of the WMF Board of trustees.
If you disagree with an OTRS action and would like it reviewed by other OTRS volunteers, log it at OTRS/review.
More volunteers are always needed. Information about volunteering for the English-language "info" queue can be found on OTRS/Info-en recruiting, and a proposed introduction for new users can be found on OTRS/introduction. Otherwise, if you are an experienced editor and feel qualified to help answering emails in your language, please ask the contact for your language. If you would like an email address for a project/language that does not yet have a queue in OTRS, please contact an OTRS admin to set one up.
It is possible to define standard "template" answers to frequently asked questions. If you would like to add some for your queue, please create a page here on Meta at OTRS/yourlanguagecode with the titles and the text of the answers. After that, drop one of the admins a note so that they can be added to the system.
There is also an IRC channel, mailing list and article monitoring system dedicated to Wikimedia OTRS.
Queues
Foundation and chapters
- Board: This queue is no longer used; messages should be sent to the appropriate language queue or directly to the appropriate person(s) or committee.
- Donations: currently a sub-queue of info-en. PayPal receipts link to this address, and moneybooker notifications are sent to it.
- Wm-de: emails relating to Wikimedia Deutschland
- wm-fr: emails relating to Wikimédia France
- wm-nl: emails relating to Wikimedia Nederland
- wm-ch: emails relating to Wikimedia CH
Info
- info: General information requests about the projects from users and readers:
- info-ar: Arabic/العربية
- info-cs: Czech/česky
- info-da: Danish/dansk
- info-de: German/Deutsch
- contact: Elian, Externe Kontakte
- templates
- info-el: Greek/Ελληνικά
- info-en: English or languages not covered by other queues, includes emails moved from the Board's queue
- contact: please see OTRS/Info-en recruiting
- mission: Info-en mission
- guide: Info-en guide
- people: ABCD, AlisonW, Alphachimp, Alphax, Angela, Anthere, Ausir, Austin, Bastique, Bratsche, Bookofjude, Centrx, Cormaggio, Cspurrier, mav, Daniel.Bryant, Danny, Dmcdevit, Doc glasgow, DragonflySixtyseven, FCYTravis, Flcelloguy, FloNight, gaillimh, Glen, Golbez, Interiot, Jacoplane, Jareth, James F., Jeandré du Toit, Jkelly, JoanneB, Johnleemk, Jredmond, Kelly Martin, Kim Bruning, Lar, MacGyverMagic, Mark, Martinp23, User:MichaelBillington, Mindspillage, Moondyne, Morven, Newmanbe, Ngb, notafish, Pathoschild, pfctdayelise, Pilotguy, Ral315, Raul654, Redux, Dan, Rebecca, Ryan Delaney, Sam Korn, Sarah Ewart, schiste, Sean Whitton, Shimgray, silsor, Sj, Swatjester, Tangotango, Thebainer, UninvitedCompany, Versageek, Vito Genovese, Yonatan, Zzyzx11
- templates and subqueues
- info-es: Spanish/español/castellano
- info-fi: Finnish/suomen kieli
- info-fr: French/français
- contact: notafish
- people: Céréales Killer, David.Monniaux, Gribeco, Guillom, Hégésippe, Kelson, Nojhan, ~Pyb, schiste
- user guide
- templates
- info-he: Hebrew/עברית
- people: Harel, Rotemdanzig, Yonatanh (for non-admin issues)
- templates
- info-hr: Croatian/hrvatski jezik
- contact: SpeedyGonsales
- people: SpeedyGonsales
- templates
- info-it: Italian/Italiano
- contact: Fantasy
- people: Civvi, DracoRoboter, Elitre, Fantasy, Frieda, Laurentius, Nick1915, Paginazero, Pap3rinik, Redux, Senpaiottolo, Snowdog, Tooby
- templates
- info-ja: Japanese/日本語 (にほんご)
- contact: User:Aphaia, Tangotango, User:Tietew
- info-nds: Low German/Nederdüütsch/Plattdüütsch
- contact:
- info-nl: Dutch/Nederlands
- contact: Walter
- people: CE Effeietsanders, Galwaygirl, GerardM, Hooft, MADe, NielsF, Oscar, RonaldB, Walter , Ucucha, Emmelie, nl:user:obarskyr, Tdevries
- templates
- info-no: Norwegian/Norsk
- contact: Jon Harald Søby
- people: Atluxity, Cnyborg, Harald Haugland, Jeblad, Jon Harald Søby, Kph, Kjetil r, Marius
- info-pl: Polish/polski
- contact: Datrio
- people: Ausir, Datrio, Herr Kriss, MatthiasGor, MesserWoland, Polimerek, Roo72, tsca, TOR, WarX
- templates
- instrukcja obsługi zgód na wykorzystanie materiałów
- info-pt: Portuguese/Português
- contact: Redux
- people: 555, Redux
- info-ro: Romanian/română
- contact: Romihaitza
- people: Romihaitza, AdiJapan
- info-ru: Russian/Русский
- contact: MaxSem
- people: MaxSem, putnik, Dr Bug (Vladimir V. Medeyko)
- templates
- info-sk: Slovak/slovenčina
- info-sr: Serbian/српски језик
- contact: User:Dungodung
- people: Dungodung, Millosh, BraneJ
- Template
- info-sv: Swedish/Svenska
- contact: Riggwelter
- people: Bensin, Mats Halldin, Grön, Riggwelter
- Templates
- info-tr: Turkish/Türkçe
- contact: Dbl2010
- people: Dbl2010, Vito Genovese
- Templates
- info-zh: Chinese/中文邮件
- wikt-en-info: English Wiktionary
Permissions
- Permissions: Used for recording evidence that permission to release text or images under a free license has been received from a third party copyright holder
- Contact: bastique
- People:Hégésippe, MECU, newmanbe, para, Pathoschild, Riana, Shyam Bihari, Yonatanh, alnokta
- permissions-commons: permissions related to commons media, in multiple languages
- permissions-de: german related permissions
- permissions-el: greek related permissions
- permissions-en: english related permissions
- permissions-fr: french related permissions
- permissions-it: italian related permissions
- permissions-sk: slovak related permissions
- permissions-sr: serbian related permissions
Miscellaneous
- Junk Spam. To train the bayesian filters for the spam detector. Move commercial bulk email to this queue. Don't move well-meaning but pointless enquiries here -- close them instead.
- Should image spam with random words the filter shouldn't filter, be closed or junked?
- Probably-Spam filtered email
- Raw
- Urgent-en serious items, see also #Legal
- bilderwettbewerb
- issues
- jobs ?CVs for WM positions
- translation: Translation related inquiries on the Foundation level; local project related requests are expected to go directly to the corresponding info queues.
- contact: Aphaia
- people: Aphaia, SabineCretella, Jd, Sj, Solensean, Zocky.
- templates
- dal-feedback: Feedback address for the list daily-article-l (a subqueue of info-en)
- rma-tampa
- spcomm Special projects committee
- stewards
- strange stuff multilingual archive for the funniest and strangest emails. If someone wants to sell Wikimedia a 4000 year old human skeleton, it's a case for strange stuff ;-)
- Noc: Network troubles
- people: brion, jeronim, jeluf, hashar, austin, kate, tim starling
- wcn
Legal
- Legal: legal issues, generally ones forwarded from other queues. The queue is accessible by various Foundation, chapter, legal, and technical people.
Press
- Press: general press enquiries
- Press-de: for press enquiries in German, see Presse.
- Press-fr: for press enquiries in French, see ~Pyb, Nojhan, Guillom, David.Monniaux.
- Press-sv: for press enquiries in Swedish, see Hannibal.
- Press-ro: for press enquiries in Romanian, see Romihaitza, Radufan.
Wikimania
- Wikimania: addresses for Wikimania organisation (cfp, registration, press, scholarships)
- contact: notafish
- people: active contacts may change for each conference. 2007: brassratgirl, sj, THD, Austin, Jakob Voss, Htchien... earlier: notafish, elian, akl, Jeluf, PatrickD...
Accounts on OTRS
- Contacts (contact those people if you want to add a template or start a queue in your language).
- Avatar, bastique, Elian, Frieda, User:Jkelly, Jredmond, Mindspillage, notafish, Sannse, UninvitedCompany or da_didi
Complete list