Ask a question/FAQ/Content
How do I contact the people or entities that are written about on your sites?
While the websites we maintain host articles about a wide number of people, companies and corporations, we do not hold contact details for them. Contact details may be included in the article about the subject or in links provided within the article. If not, you may wish to use a search engine or other resource to try to locate this information. As an organization that relies almost entirely on the good will of volunteers, we do not have the resources to research inquiries of this nature.
How do I find out more information about subjects on your sites?
Since content on our educational projects is not created, reviewed, or controlled by a central authority, but by members of the public volunteering to help out, we are not able to offer more information about the subjects on our sites via email. As an organization that relies almost entirely on the good will of volunteers, we do not have the resources to research such material.
However, you may be able to get additional information on the site itself. Many languages of Wikipedia host a "reference desk"—an online resource where various volunteers do try to answer knowledge-based questions. The English Wikipedia's, for instance, is located here. You can find a long list of reference desks in other languages in the bottom of the toolbar on the left side of the page. Though there is no guarantee that they can provide an answer, they are often able. Please be specific in your question so that others can better assist you.
Anything you post to the Reference Desk will become public. Therefore, we do not recommend that you post personal information such as email addresses or phone numbers. Generally, once you post your question you can check back on the webpage in a day or two to see if volunteers have been able to answer you.
How can I report misuse of my copyrighted content on your sites?
We're sorry to hear that you've encountered this problem on our site. Unfortunately, the Community Advocacy team, which answers questions here at the Hub, cannot assist directly in content takedowns. The Wikimedia Foundation does not create or curate content on our sites; rather, this work is done by a vast community of volunteers.
There are several approaches to having content removed if it infringes your copyright.
First, you can reach out to our designated agent for a DMCA takedown request (see this page for more details). You can reach our designated agent via email at legalwikimediaorg. If you'd like to review our DMCA policy, it is located here.
Alternatively, you can reach out to the community of volunteers directly to request content removal. They are available via email at info-en-cwikimediaorg. Wikimedia sites, including Wikimedia Commons, do not have a central authority, but the volunteers who work at these email addresses are experienced users who know policies and processes and can assist you with such requests.
Please do not send requests to both addresses, as this may delay handling of your request. You should either process your request through the legal team at the first address or through the courtesy queue staffed by volunteers.
How do I report inaccuracies in content on one of your projects?
Our projects are "wikis", which means that anyone visiting the site can edit or add to most pages. In most cases, if you believe that content could be improved, we ask you to address it on the site yourself.
First, you can edit almost any page directly. You don't need to apply or get special permission to join us. At the top of each page is an "edit" label. Try it for example at the sandbox on the English Wikipedia. You don't even need to log in to edit, although creating an account gives you more options and helps you keep track of your contributions. You can create an account on our educational projects by pressing "create account" in the top right corner.
Our projects are open to volunteers and encourage people to pitch in. You can generally find information on how in the sidebar of each project. The English Wikipedia's Introduction and Tutorial are useful reading for how to edit MediaWiki software, if you choose to contribute directly.
Please note that while contributions are welcome, the volunteer communities who create and curate content do have policies and guidelines which they have crafted to which content must adhere. These will vary according to the project you are editing and can generally be read by following the links on the left side of the page on a given project. For instance, the policies that govern Wikipedia ask that you remain neutral in your prose and provide reliable sources to substantiate the information you add. Content that does not meet local policies may be modified or removed.
If you do not wish to correct the issue yourself, you can raise your concern for review by members of the community. Each page on our projects has an associated "discussion page" or "talk page"; you can access this by clicking the "discussion" link at the top of the page. You can then voice your concerns by selecting the "new section" link in the tabs at the top of the page. You will see two text boxes for you to write in: one for a title for your note and one for the note itself. (See the MediaWiki help page on talk pages if you would like more information on using them).
If other contributors are not receptive to your note or edits, there are dispute resolution processes you can follow on the sites. You can frequently find more information about these by pressing the "help" link found on most projects in the sidebar on the left. If you cannot find the dispute resolution processes on a given project, you should be able visit the help desk or community portal to ask local volunteers on that project how to proceed.
In addition to dispute resolution processes within a specific project (like the Wikipedia project that is concerning you), there is a cross-wiki discussion point called "Meta" which is intended to coordinate work across projects. If a particular project is having internal issues that the local community cannot overcome, it may be possible to reach out to other Wikimedians around the world for assistance there. The process used for this is called "Requests for Comment". We recommend being as concise possible in explaining the issue and offering clear "diffs" or "links" to pages and edits that exemplify the issue. It will be helpful to show the Meta community where members of the local community have tried to resolve the problem and failed.
In some cases, it may be appropriate to reach out for information or assistance to the volunteer email response team at infowikimediaorg. The volunteer email response team receives a large number of emails every day, and they do not have the capacity or the mandate to help with most minor corrections or standard content disputes. They may be able to assist people in special circumstances, however. Before writing, it's a good idea to check on the project where you are encountering difficulties to see if there are specific instructions for contacting volunteers on that project or specific information on how they may be able to help. For instance, the Dutch Wikipedia page on their volunteer email response system includes specific details for what to do in various circumstances. (You may be able to locate this information on other projects by pressing the magnifying glass in the search bar, typing "OTRS" in the box, and pressing "Help and Project Pages" beneath the box.) Some projects include that information in the link on the left labeled "Contact page". (See, for example,the English Wikipedia's "Contact us" page.)
If you do choose to reach out to the volunteer email response team, please keep in mind that our projects have no central editorial board. While volunteer responders are chosen from among the volunteer community by other volunteers for their experience on the projects, they can only act in accordance with the community-created policies and processes of the projects they serve. In some very exceptional circumstances, they may be able to help you directly, but, if not, should often be able to help you determine the best way to proceed.
If contacting the volunteer email response team, please clearly explain the issues you are encountering and, if you are writing the general address, please specify the language and project where you are experiencing the issue (for example, French Wiktionary; Russian Wikipedia).