Community Capacity Development/Ukrainian 2016/post-training survey

Abstract

In the context of the Community Capacity Development pilot program by the Wikimedia Foundation, conflict management training was given to the Ukrainian community, and a survey was conducted among the participants immediately after the training concluded. These are the results of the survey.

Summarized results

There were 15 respondents to the survey. (n = 15)

• two thirds of the respondents felt prepared to handle conflict on Wikipedia
• 80% of respondents found the training useful or very useful
• more than 50% of respondents expected the training to be beneficial or very beneficial to the community in coming months. A third did not have expectations.
• 86% were happy with the choice of topics covered in the training
• 80% were satisfied or very satisfied with the usefulness of the material presented on each topic
• 80% were very satisfied with the main instructor
• all respondents were satisfied or very satisfied with the logistics
• 40% found the "conflict in the room" session most useful; 33% found the distinction between positions and interests most useful
• opinions were divided more diversely about the lease useful session, including the introduction, recap, and next steps sessions.
• 60% did not find the translation into Ukrainian useful; 33% found it useful or very useful.
• 60% of respondents indicated they learned something, or learned a lot, during the training; only one respondent indicated they have not learned something new.
• all but one respondent indicated it was easy or very easy to get answers from the instructors.
• almost 50% indicated they are likely or very likely to share what they've learned
• some key insights cited in the open question about most significant thing learned:
  • the importance of making people feel heard (cited most often)
  • distinction between positions and interests
  • self-examination for one's own role in conflict
  • finding common interests and acknowledging the parts one can agree with, as a technique

Details

See also

• pre-training survey
• CCD Ukraine 2016