Hub des partenariats de contenu / Service d'assistance

This page is a translated version of the page Content Partnerships Hub/Helpdesk and the translation is 16% complete.

Outdated translations are marked like this.

Content Partnerships Hub

Improving the Wikimedia movement’s work with content partners

Service d'assistance

Helpdesk
Description Support for the development and execution of your project, with an aim for long term experience for the community.
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How to participate Write to us proposing a project!
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Contact General: `helpdeskwikimediase` Luis Carrasco
Current agenda: Monthly meetings with the Expert committee Projects: Malayalam lexemes

Le service d'assistance vous fournit un soutien pratique lorsque vous essayez de former un partenariat de contenu, en particulier pour les communautés locales des communautés mal desservies et sous-représentées.

Description

Vous souhaitez télécharger un lot d'images sur Wikimedia Commons, mais ne savez pas comment le faire? Ou avez-vous un ensemble de données avec des réserves naturelles dans votre pays, que vous voulez utiliser pour gérer Wiki Loves Earth?

Le service d'assistance prend en charge la plupart des projets liés au contenu que vous souhaitez exécuter avec des partenaires. Si l'équipe de service d'assistance ne dispose pas des réponses, la personne qui a demandé l'aide sera présentée à d'autres experts du mouvement Wikimedia.

Le travail du service d'assistance est guidé et priorisé par un Comité d'experts.

Pourquoi un service d'assistance?

Many people have requested help to get started to carry out partnerships. This was frequently highlighted during the development of the 2030 strategic recommendations. The Helpdesk will provide that practical help, and lower the barriers for all affiliates within the Wikimedia Movement who want to start working with content partnerships – no matter where they are on the journey.

Nous sommes en train de mettre en place la première version pilote de service d'assistance. Vous pouvez voir les projets sur lesquels nous avons travaillé ici. N'hésitez pas à nous contacter à l'adresse helpdeskwikimediase.

Updates

Current projects
Malayalam lexemes. (Q1 2025) WLE wikidata project is on the talks. (Q2 2025) Two requests received during July: (Q3 2025) Data about horses and breeds. Data about Philippines soil.

Projects

36
Requests

20 812
files uploaded to Commons

97 283
Wikidata items created or modified

Since its pilot launch in mid-2021, the Helpdesk has guided more than a dozen content partnerships from initial concept to full implementation. Each project is vetted and prioritized by our international Expert Committee, ensuring tailored workflows, licensing guidance, and technical training that empower local communities and affiliates to share open knowledge at scale.

See a more graphic data visualization Looker Studio.

Le processus

We want the process to be as easy as possible. You can reach out to us and request help through the following options:

Method	Details
📧 Email	Send an email to `helpdeskwikimediase`. No special format required – more details on the subpages.
💻 Monthly Office Hour	Participez à notre heure de bureau mensuelle le dernier jeudi de chaque mois, 15:00 UTC. Calendar invite · Google Meet link
📅 Missed the office hour?	Drop us an email and we will schedule a meeting with you.
📝 Public Request	Submit a public request here.

The following resources can help you along the way:

	Forming a content partnership Do you want to form a partnership with an institution, pitch Wikimedia, or sign an agreement? The Helpdesk can support you or connect you with experts in establishing good working relations with content partners.
	Advocating for Free Knowledge Are licensing or copyright restrictions blocking content from reaching Wikimedia? The Helpdesk can support you or connect you with expertise in advocacy and policy-making for content partnerships.
	Uploading Content Do you have data, images or other content you want to upload to Wikimedia? The Helpdesk provides technical or practical support tailored to your needs.
	Questions & Ideas Feel free to share your ideas with us – `helpdeskwikimediase`

Vous souhaitez aider et soutenir les autres?

Il s'agit d'un travail d'équipe! Plus il y a d'experts qui contribuent, mieux le service d'assistance fonctionnera. Pour en savoir plus sur la manière dont vous pouvez vous engager, consultez la page la page d'engagement.