Jump to content

Grants:Processing/Grantee Portal/Frequently Asked Questions

From Meta, a Wikimedia project coordination wiki

This page documents a process common to all or most of WMF's grants programs. Please don't edit this page, but please do create a discussion page instead.


I have registered with Fluxx but haven't received login details?

Registrations are reviewed manually. Please allow 2-3 business days for you to receive a registration confirmation email requesting for you to choose a password. Email <grantsadmin(_AT_)wikimedia.org> if 3 business days have passed and you have not heard back from us, and the email is not in your spam folder. You do not need to register again if you don't receive the confirmation email immediately. It can take up to 3 business days to process your registration request. Check out this page to learn more about Registration.


How to make changes to the application after submission? Once you submit an application, Please email <grantsadmin(_AT_)wikimedia.org> or your regional program officer to let us know if you need to make any changes to your application.

How do I know the application I submitted was received?

Click Save and Close after completing your application and Click Submit Application. Your application status will be changed from Draft to Under Review.

How to change the status of your application from Proposals Need Attention to Under Review?

After clicking Save and Close, click Submit ...button. Now your application status will be changed from Proposals Need Attention to Under Review.

Where can I find information about the required documentation for my grant application?

Please check out this page for required information and documents per your grant type (e.g. individual and organization legal name, mailing/physical/email addresses, valid ID, bank-related requirements, etc.). In case you have any inquiries or issues, please email <grantsadmin(_AT_)wikimedia.org> to directly connect with us.

Who can I contact for my application status?

If you have questions regarding your application status, please contact your regional program officer. Find more information about your region here. For any guidance related to compliance-related information, please email <grantsadmin(_AT_)wikimedia.org>.

I changed my mind and I no longer wish to apply for grant. How do I remove the application that I created? If the application is visible under New Requests (left navigation bar), then you have not formally submitted it and the application is still in draft. Click the Delete button (bottom right of the application form).

If the application is visible under Under Review, you can click Withdraw Application button to withdraw your application.


Where to submit your grant report?

Please log in to the Fluxx Grantee Portal and check the Reports section of the Portal (from the menu bar located on the left side of the portal). You will be able to see your upcoming reports. You can check the samples of the reporting forms here. If you don't see your grant program listed here, then please email your Program Officer or <grantsadmin(_AT_)wikimedia.org> to connect with the Grants Administrator.


When can I expect to receive my grant payment?

Payments are made within 30 days after the agreement is executed. Wire transfers are typically scheduled for Mondays by the end of our business day 23:30 UTC unless Monday is a holiday then the payments are sent on Wednesdays.

Grant Agreement

How do I validate my signature for the grant agreement?

We use DocuSign as our electronic signature service provider. You can validate your agreement using DocuSign. If you have difficulties signing online, you may also download, print, sign, and upload your signed agreement back to DocuSign.

Data Protection and Privacy

Is my data protected?

We store personal and banking data with ourselves, in secure folders on our servers or other secure locations or formats of comparable security, and with our service providers in confidentiality agreements. You can learn more about our organization's privacy policy here. Read about how we handle our data here. Learn more about the Fluxx privacy policy here.