OTRS/Acuerdo de confidencialidad
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Acuerdo de confidencialidad para OTRS
This specific agreement drafted by OTRS admins has been withdrawn and no longer applies, and there are plans for the OTRS community to draft a new agreement together in the near future.
IMPORTANT: However, the Wikimedia Foundation still requires that all OTRS agents sign their Confidentiality agreement for nonpublic information.