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OTRS Wikimedia.svg

Open-source Ticket Request System

For prospective volunteers

Volunteering for OTRS

The OTRS team always welcomes new volunteers to help with answering tickets. Nonetheless, to ensure the quality of service and given the confidential nature of the work, there is a selective application procedure.

The OTRS administrators are a group of highly-trusted and experienced volunteers who assess your application to join the OTRS team. When assessing an application, they familiarize themselves with your work on the Wikimedia projects to ensure that you are suitable as an addition to the OTRS team. It therefore takes some time before you receive a response regarding your application.

How do I volunteer?

If you are interested in volunteering, please read OTRS/Recruiting for information about what the job entails. Feel free to join #wikimedia-otrsconnect to ask any questions that you might have with regard to Wikimedia OTRS. Before applying, please ensure that you are:

Please review the list of queues prior to submitting your application, and apply for all of those queues where you think you'd be able to help.

  • The OTRS team is especially interested in users who are entrusted with any special tools on local projects (sysop, bureaucrat, checkuser, etc.), though this is not an absolute requirement.
  • Please also add links to help desk posts, talk pages, or other discussions you think are relevant.
  • Language skills — other than English — are also highly appreciated. Additional help in language queues is greatly needed and we'd like to know if you are able to help in any other language.
  • If you already have access to OTRS, and you'd like to get access to additional queues, you typically don't need to apply here. Ask on otrswiki:Administrator requests instead.
  • Permissions queues: users that already have strong knowledge of and experience with copyright issues, like administrators or license reviewers on Wikimedia Commons, are highly appreciated and invited to volunteer. Users without such skills should apply for info queues instead.
German-speaking volunteers Flag of Germany.svg Flag of Austria.svg Flag of Switzerland.svg Flag of Liechtenstein.svg Flag of Belgium.svg Flag of Namibia.svg

If you'd like to volunteer for the info-de queue, please apply locally by following the instructions at de:Wikipedia:Support-Team#Mitarbeit im Support-Team.

Dutch-speaking volunteers Flag of the Netherlands.svg Flag of Belgium.svg Flag of Suriname.svg

If you'd like to volunteer for the info-nl queue, please apply below and send an email to contact-nl(at)lists.wikimedia.org for the team to assess your application.

Envelope-exclamation-mark.svgPlease add your application and also send an e-mail to volunteers-otrs(at)wikimedia.org linking to your application on this page and giving your age. Please do so each time you apply.


Hey, I'd like to help out on OTRS because I think that we need more volunteers who can respond faster in the Czech queues. I request access to info-cs queue, it would be good start, maybe to info-sk queue, but it is not necessary. I am patroller, rollbacker at Czech wikipedia and Global Rollbacker (see CA). I have read Access & Activity policies, all information pages about OTRS. Thanks for consideration.-MrJaroslavik (talk) 21:17, 28 May 2020 (UTC)


I'd like to help out on OTRS to assist with queries in Simple English (or pertaining to the project), as well as help out with the Commons permissions queue. I am a sysop on simple.wikipedia and an image reviewer on Commons. Chenzw (talk) 15:44, 31 May 2020 (UTC)


I'd like to help out on OTRS because I am an rollbacker and patroller of Chinese Wikipedia. I am familiar with most of the policies and guidelines of Chinese Wiki and Commons. In addition, I also understand the copyright policy of Wikipedia. Or wikifying images that comply with copyright policies.. 舞月書生𐙼Active at zh.wikipedia, strive to be a good Wikipedian.𐦉 06:33, 1 June 2020 (UTC)


  • User links: (talk contribs CentralAuth global count blocks)
  • Babel/Languages you can reply in: English.
  • Your most active user talk page(s): Commons media files of all types.
  • Queues you would like access to: Commons permissions.
  • Email sent? Yes.

Applying based on my background of being the highest volume contributor on Wikimedia Commons, with over four million images uploaded to the project. I have a lot to offer in support of tickets to OTRS in relation to copyright and validation or deletion of more difficult inquiries relating to media uploads to that project. My previous experience as an OTRS volunteer was significant, with no issues raised.

In 2017, I was recommended to raise my application with the WMF Support & Safety department, and if they supported my OTRS membership, the OTRS administrators would be "happy to invite you". SuSa confirmed by email that they have no objection to my having OTRS access. (talk) 08:14, 1 June 2020 (UTC)