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Open-source Ticket Request System

For prospective volunteers

Volunteering for OTRS

The OTRS team always welcomes new volunteers to help with answering tickets. Nonetheless, to ensure the quality of service and given the confidential nature of the work, there is a selective application procedure.

The OTRS administrators are a group of highly-trusted and experienced volunteers who assess your application to join the OTRS team. When assessing an application, they familiarize themselves with your work on the Wikimedia projects to ensure that you are suitable as an addition to the OTRS team. It therefore takes some time before you receive a response regarding your application.

How do I volunteer?

If you are interested in volunteering, please read OTRS/Recruiting for information about what the job entails. Feel free to join #wikimedia-otrsconnect to ask any questions that you might have with regard to Wikimedia OTRS. Before applying, please ensure that you are:

Please review the list of queues prior to submitting your application, and apply for all of those queues where you think you'd be able to help.

  • The OTRS team is especially interested in users who are entrusted with any special tools on local projects (sysop, bureaucrat, checkuser, etc.), though this is not an absolute requirement.
  • Please also add links to help desk posts, talk pages, or other discussions you think are relevant.
  • Language skills – other than English – are also highly appreciated. Additional help in language queues is highly needed and we'd like to know if you are able to help in any other language.
  • If you already have access to OTRS, and you'd like to get access to additional queues, you typically don't need to apply here. Ask on otrswiki:Administrator requests.
German-speaking volunteers Flag of Germany.svg Flag of Austria.svg Flag of Switzerland.svg Flag of Liechtenstein.svg

If you'd like to volunteer for the info-de queue, please apply locally by following the instructions at de:Wikipedia:Support-Team#Mitarbeit im Support-Team.

Dutch-speaking volunteers Flag of the Netherlands.svg Flag of Belgium.svg Flag of Suriname.svg

If you'd like to volunteer for the info-nl queue, please apply below and send an email to contact-nl-at-lists.wikimedia.org for the team to assess your application.

Envelope-exclamation-mark.svgPlease add your application and also send an e-mail to volunteers-otrs-at-wikimedia.org linking to your application on this page and giving your age. Please do so each time you apply.


Hello, I'm Faisal, Sysop in ar.wiki. I like to assisting people understand how to use Wikipedia, and I like to help people and reply to their inquiries and questions. OTRS will give me this opportunity to assist people. Thanks in advance.--فيصل (talk) 11:51, 17 January 2018 (UTC)

  • Comment Comment Faisal is trusted user, with highly experience, and аlsо he is familiar with policies so I support this request --Alaa :)..! 13:31, 17 January 2018 (UTC)
  • Endorse Faisal is a highly-trusted user within Arabic Wikipedia community and he is surely competent for OTRS. --Meno25 (talk) 17:51, 17 January 2018 (UTC)
  • He is a trusted and active user in our local community. -Helmoony (talk) 15:47, 19 January 2018 (UTC)


Some days ago, I read an announcement in the Spanish Community Portal asking for new OTRS volunteers. As an eswiki admin and active user in multiple projects, I believe I can contribute to reduce the number of tasks pending and the time needed to solve new tasks. Sabbut (talk) 12:34, 17 January 2018 (UTC)

Endorsed Endorsed The permissions-es queue is tragically abandoned, and we need volunteers there. If Sabbut needs guidance in his first steps, I can help. --Ruthven (talk) 18:02, 17 January 2018 (UTC)

Felipe da Fonseca[edit]

I'd like to help out on OTRS because ... Because I can help and because I believe that text license will be very important to wikipedia. Felipe da Fonseca (talk) 20:43, 17 January 2018 (UTC)


Hello, I would like to be able to collaborate at least in the queue of my local community, what motivates me to make this request again is that in Spanish Wikipedia it was announced that that almost the majority of the users that attend the info-es queue are inactive and I have all the will to be able to help there, I have at this moment all the capacity and time to answer the pending emails there and I would like to be able to give part of my time to this task. I ask you to consider me again for this role. Thanks. —Alvaro Molina ( - ) 02:23, 18 January 2018 (UTC)