OTRS/Volunteering

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OTRS Wikimedia.svg

Open-source Ticket Request System

For prospective volunteers

Volunteering for OTRS

The OTRS team always welcomes new volunteers to help with answering tickets. Nonetheless, to ensure the quality of service and given the confidential nature of the work, there is a selective application procedure.

The OTRS administrators are a group of highly-trusted and experienced volunteers who assess your application to join the OTRS team. When assessing an application, they familiarize themselves with your work on the Wikimedia projects to ensure that you are suitable as an addition to the OTRS team. It therefore takes some time before you receive a response regarding your application.

How do I volunteer?

If you are interested in volunteering, please read OTRS/Recruiting for information about what the job entails. Feel free to join #wikimedia-otrsconnect to ask any questions that you might have with regard to Wikimedia OTRS. Before applying, please ensure that you are:

Please review the list of queues prior to submitting your application, and apply for all of those queues where you think you'd be able to help.

Notes
  • The OTRS team is especially interested in users who are entrusted with any special tools on local projects (sysop, bureaucrat, checkuser, etc.), though this is not an absolute requirement.
  • Please also add links to help desk posts, talk pages, or other discussions you think are relevant.
  • Language skills – other than English – are also highly appreciated. Additional help in language queues is highly needed and we'd like to know if you are able to help in any other language.
  • If you already have access to OTRS, and you'd like to get access to additional queues, you typically don't need to apply here. Ask on otrswiki:Administrator requests.
German-speaking volunteers Flag of Germany.svg Flag of Austria.svg Flag of Switzerland.svg Flag of Liechtenstein.svg

If you'd like to volunteer for the info-de queue, please apply locally by following the instructions at de:Wikipedia:Support-Team#Mitarbeit im Support-Team.

Dutch-speaking volunteers Flag of the Netherlands.svg Flag of Belgium.svg Flag of Suriname.svg

If you'd like to volunteer for the info-nl queue, please apply below and send an email to contact-nl(at)lists.wikimedia.org for the team to assess your application.

Envelope-exclamation-mark.svgPlease add your application and also send an e-mail to volunteers-otrs(at)wikimedia.org linking to your application on this page and giving your age. Please do so each time you apply.


sp5uhe[edit]

I was active OTRS volunteer from 2008 to 2014. I was official press officer of Wikimedia Polska for 6 years. To avoid controversy, I have limited my work in projects. I serve the community as a mediator in conflicts (by email) and as bureaucrat. I am a SysOp on plwikiquote, plwikisourse, plwikinews, plwiktionary. I am a Bureaucrats on plqikiquote and plwikisource. On Wikimedia Conference 2018 I found out that only two people are serving OTRS in Polish. I decided to help. Please enable my OTRS account. Sp5uhe (talk) 14:57, 11 June 2018 (UTC)

  • You are not a License Reviewer on Commons. I'd prefer you request (and be granted) that right on Commons before accessing the permissions-commons queue. Storkk (talk) 19:20, 11 June 2018 (UTC)
    • I do not intend to check the license of Flicker, Picasso, Panoramio or OpenPhoto. There are many people who do it. Sp5uhe (talk) 14:23, 15 June 2018 (UTC)
      • It's not about checking Flickr licenses, it's about being vetted by the Commons community before accessing Commons queues that deal with permissions. Oppose Oppose until so vetted... we've had major headaches in the past from volunteers "helping" in the permissions-commons queues who are totally unknown to the Commons community and who, on Commons, would never have been allowed to be in a decision making role regarding licensing, and who have made licensing messes that are enormously time consuming to deal with, and the damage from which can never be fully rectified. I am not suggesting that you personally will be such a problematic person, I am saying that I oppose any access to permissions-commons to users who are not at least Commons License Reviewers. This is doubly important because there is currently no mechanism for formal recall, and the actions of OTRS agents are completely opaque to Commons users who are not themselves OTRS agents. Storkk (talk) 19:49, 17 June 2018 (UTC)
        • As a note for any additional people watching. Requiring a Commons permission for permission queues access has never been a requirement. Access to "permissions" grants access to all permission queues across all projects. There is no specific "permission-pl" or "permissions-commons" access as far as I'm aware of. --Majora (talk) 20:40, 17 June 2018 (UTC)
  • As a current active OTRS volunteer for Polish queues I support this application. I remember sp5uhe at the time he was active OTRS volunteer that he worked hard and well, so I believe he can be a big asset for our team again. Polimerek (talk) 21:50, 11 June 2018 (UTC)

Hamishcn[edit]

Joined zhwp in 2015, but active in contributing since last year due to ipblocks, now local new pages patrol and rollback with about a year of experience. I'm very glad and happy to help others with something I could do for other in both real life and on the internet.And I am always polite to everyone though he or she is impolite to me, because I know that quarrel is not the right way to solve the problem and even make situation worse. CreampieGS LEADS 3-0 16:41, 13 June 2018 (UTC)

For permission queues, please demonstrate your understanding in copyright matters. -Mys_721tx (talk) 01:06, 14 June 2018 (UTC)
For that, please check my contributions on commons. Anyway ,if admins think that I am not able enough to handle that queue, I withdraw the request for permissions queues.-- CreampieGS LEADS 3-0 03:27, 14 June 2018 (UTC)

Krwy[edit]

I regularly use many Wikimedia projects, especially Wikipedia and Wikiversity (fr) : I always tried to help all the contributors who asked help. Cooperation is one of my most important values and here I want to give my time for others and for WMF projects. I may not have some project administration tools but I am always honored to be able to respond to the issues, in happiness. Thereby, discreet, I have a lot to share and a lot to learn from others that's why to become OTRS agent interests me a lot. — Krwy (talk) 17:50, 13 June 2018 (UTC) Sorry for my English.

Ecritures[edit]

I was an OTRS volunteer until recently and my rights were suspended because of temporary inactivity. Due to illness and a hospital stay I was unable to be an active OTRS volunteer. I have started to take up my wikipedia activities again and I would like the OTRS volunteering to be one of them. Ecritures (talk) 11:00, 14 June 2018 (UTC)

The NL OTRS team has no objections, Ecritures is welcome to rejoin our team. Jcb (talk) 23:53, 16 June 2018 (UTC)
  • You are not a License Reviewer on Commons. I'd prefer you request (and be granted) that right on Commons before accessing the permissions-commons queue. Storkk (talk) 20:30, 17 June 2018 (UTC)
    @Storkk: That has never been a requirement for access to the permission queues. There are dozens and dozens of OTRS permission agents who are not license reviewers on Commons. The permission access is far greater than Commons anyways and provides access to all permission queues on all projects. Requiring a Commons right for that seems a little unreasonable. I did not have that right until well after I became an OTRS agent and nobody has ever complained about my work. If you want to judge them based on their file handling experience you are welcome to do so but requiring an additional right on one specific project is way too much. --Majora (talk) 20:32, 17 June 2018 (UTC)
@Majora: I have not suggested that it's a requirement for access, and nor have I opposed this particular request. It most definitely is a requirement for me to support, and like I said: "I'd prefer [a candidate] request (and be granted) that right on Commons before accessing the permissions-commons queue." Storkk (talk) 21:11, 17 June 2018 (UTC)
Seeing as all permission queues are bundled within the same access grant that, again, seems incredibly unreasonable. But you are entitled to your opinion. --Majora (talk) 21:15, 17 June 2018 (UTC)
Technically, all permissions queues are bundled. And if you request access to a particular subqueue I will not object, but specifically requesting access to permissions-commons indicates an intention to specifically work on permissions-commons tickets. I think my stance is objectively reasonable, and would be even if we hadn't had to expend enormous effort dealing with the fallout from poorly vetted agents in the past. Given that I believe I am advancing a principle I believe to be objectively reasonable, and you think it's "incredibly unreasonable", perhaps we're at an impasse. Feel free to continue this discussion on my talk page if you wish. Storkk (talk) 21:22, 17 June 2018 (UTC)

Joanmrl[edit]

I'd like to help out on OTRS because I have experience in generalized help, in Wikipedia in Spanish as a rollbacker and "Tutor", as part of the IRC channel team (wikipedia-es) and as operator of the IRC channel (wikimedia-co). Joanmrl (talk) 04:57, 15 June 2018 (UTC)