From Meta, a Wikimedia project coordination wiki
Jump to navigation Jump to search
OTRS Wikimedia.svg

Open-source Ticket Request System

For prospective volunteers

Volunteering for OTRS

The OTRS team always welcomes new volunteers to help with answering tickets. Nonetheless, to ensure the quality of service and given the confidential nature of the work, there is a selective application procedure.

The OTRS administrators are a group of highly-trusted and experienced volunteers who assess your application to join the OTRS team. When assessing an application, they familiarize themselves with your work on the Wikimedia projects to ensure that you are suitable as an addition to the OTRS team. It therefore takes some time before you receive a response regarding your application.

How do I volunteer?

If you are interested in volunteering, please read OTRS/Recruiting for information about what the job entails. Feel free to join #wikimedia-otrsconnect to ask any questions that you might have with regard to Wikimedia OTRS. Before applying, please ensure that you are:

Please review the list of queues prior to submitting your application, and apply for all of those queues where you think you'd be able to help.

  • The OTRS team is especially interested in users who are entrusted with any special tools on local projects (sysop, bureaucrat, checkuser, etc.), though this is not an absolute requirement.
  • Please also add links to help desk posts, talk pages, or other discussions you think are relevant.
  • Language skills – other than English – are also highly appreciated. Additional help in language queues is highly needed and we'd like to know if you are able to help in any other language.
  • If you already have access to OTRS, and you'd like to get access to additional queues, you typically don't need to apply here. Ask on otrswiki:Administrator requests.
German-speaking volunteers Flag of Germany.svg Flag of Austria.svg Flag of Switzerland.svg Flag of Liechtenstein.svg

If you'd like to volunteer for the info-de queue, please apply locally by following the instructions at de:Wikipedia:Support-Team#Mitarbeit im Support-Team.

Dutch-speaking volunteers Flag of the Netherlands.svg Flag of Belgium.svg Flag of Suriname.svg

If you'd like to volunteer for the info-nl queue, please apply below and send an email to contact-nl(at)lists.wikimedia.org for the team to assess your application.

Envelope-exclamation-mark.svgPlease add your application and also send an e-mail to volunteers-otrs(at)wikimedia.org linking to your application on this page and giving your age. Please do so each time you apply.


I'd like to help out on OTRS because I already am identified to WMF and there seems to be a backlog for Persian requests to the OTRS which I could help with. Huji (talk) 19:36, 18 October 2018 (UTC)

  • Highly doubt any OTRS admins need any comments in regard to this request, but I love being redundant. Obviously Huji would be a great addition Thumbs up - TNT 💖 19:38, 18 October 2018 (UTC)
  • Please send an application e-mail as described. --Krd 07:10, 19 October 2018 (UTC)
    Done. Sorry for the delay. Huji (talk) 13:01, 19 October 2018 (UTC)
SupportOne of the best administrators in fa@wiki. Thanks for volunteering.--MehdiTalk 06:53, 20 October 2018 (UTC)


Among my contributions, I occasionally participate in persian Wikipedia's village pump as well as hunt requests in the notice boards and main page discussions which are not directly relevant to the location they are posted and try to guide and encourage users that naively seek assistance with correct information or to the correct workflow. Moreover I keep an eye on maintenance of policies and try to restate equivocal and complex sentences with more clear and more understandable wording. I hope participating in OTRS would allow me to lift portions of requests backlogs as well as establishing and conveying better insight during maintenance of policies and guidlines.Alfa80 (talk) 18:54, 19 October 2018 (UTC)

  • Support. I usually do not make comments or cast votes here, but since I was the person who encouraged the Persian Wikipedia community to apply for access to info-fa queue, I would like to make a short comment about User:Alfa80. He is one of the most level-headed people I have ever known at Wikimedia projects. He may not be an administrator here or there, but his detailed and thoughtful contributions to Persian Wikipedia are nothing to sneeze at. I am sure that he will make a wonderful agent. 4nn1l2 (talk) 19:35, 19 October 2018 (UTC)
  • Support--MehdiTalk 05:04, 22 October 2018 (UTC)


User:4nn1l2 has written at the Persian Wikipedia Village Pump that more Persian-speaking agents are needed, as there is apparently a long backlog for info-fa queue. I am an admin on Persian Wikipedia, and I would be happy to offer a helping hand with OTRS as well.--Behzad39 (talk) 18:58, 19 October 2018 (UTC)

  • Support--MehdiTalk 05:04, 22 October 2018 (UTC)