OTRS/Volunteering

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Open-source Ticket Request System

For prospective volunteers

Volunteering for OTRS

The OTRS team always welcomes new volunteers to help with answering tickets. Nonetheless, to ensure the quality of service and given the confidential nature of the work, there is a selective application procedure.

The OTRS administrators are a group of highly-trusted and experienced volunteers who assess your application to join the OTRS team. When assessing an application, they familiarize themselves with your work on the Wikimedia projects to ensure that you are suitable as an addition to the OTRS team. It therefore takes some time before you receive a response regarding your application.

How do I volunteer?

If you are interested in volunteering, please read OTRS/Recruiting for information about what the job entails. Feel free to join #wikimedia-otrsconnect to ask any questions that you might have with regard to Wikimedia OTRS. Before applying, please ensure that you are:

  • Willing to work on difficult, sensitive, and at times hostile messages
  • Courteous, skilled at resolving disputes, friendly – even in the face of hostility – sensitive to the needs of outsiders, and have exemplary discretion
  • Willing to provide identification to the Wikimedia Foundation if necessary, considering the access to nonpublic data policy
  • 16 years of age or older

Please review the list of queues prior to submitting your application, and apply for all of those queues where you think you'd be able to help.

Notes
  • The OTRS team is especially interested in users who are entrusted with any special tools on local projects (sysop, bureaucrat, checkuser, etc.), though this is not an absolute requirement.
  • Please also add links to help desk posts, talk pages, or other discussions you think are relevant.
  • Language skills – other than English – are also highly appreciated. Additional help in language queues is highly needed and we'd like to know if you are able to help in any other language.
  • If you already have access to OTRS, and you'd like to get access to additional queues, you typically don't need to apply here. Ask on otrswiki:Administrator requests.
German-speaking volunteers Flag of Germany.svg Flag of Austria.svg Flag of Switzerland.svg Flag of Liechtenstein.svg

If you'd like to volunteer for the info-de queue, please apply locally by following the instructions at de:Wikipedia:Support-Team#Mitarbeit im Support-Team.

Dutch-speaking volunteers Flag of the Netherlands.svg Flag of Belgium.svg Flag of Suriname.svg

If you'd like to volunteer for the info-nl queue, please apply below and send an email to contact-nl-at-lists.wikimedia.org for the team to assess your application.

Please add your application and also send an e-mail to volunteers-otrs-at-wikimedia.org linking to your application on this page and giving your age. Please do so each time you apply.

Green Zero[edit]

I'd like to help out on OTRS because I have some knowledge and experience and I want to help users, who speak Ukrainian solve their any problems with Ukrainian wiki-projects. — Green Zero обг 15:47, 28 July 2015 (UTC)

Oppose. some knowledge and experience is not enough I think. IMHO user should have more experience. And also he is famous of very strange actions, for example: he may protect MediaWiki page or give rollback right to sysop. So I will not wonder if he will answer people via email and then via phone or post letter ;) P.S. And there are enough uk-speaking volunteers in OTRS.--Anatoliy (talk) 20:18, 28 July 2015 (UTC)

..he may protect MediaWiki page or give rollback right to sysop.. Prooflink? Untruth. — Green Zero обг 15:29, 29 July 2015 (UTC)
..And also he is famous of very strange actions.. - That also not true. At least, I doubt that somebody will confirm your words. — Green Zero обг 12:54, 30 July 2015 (UTC)
At all, it should be noted that the user who has been repeatedly blocked by undermining the normal functioning of Wikipedia and breach of etiquette and insults [1] must be treated very critically. — Green Zero обг 13:14, 30 July 2015 (UTC)
Green Zero, Argumentum ad hominem should be avoided. --Base (talk) 22:04, 31 July 2015 (UTC)
I find nothing wrong with the fact that Green Zero is asking for clarification on the accusations presented by Ahonc. Without any diffs or evidence to back it up, his commentary above provides little help. Rjd0060 (talk) 12:36, 3 August 2015 (UTC)
As to strange actions quite a few could be noted while browsing his talk page archive: user protects his own .js page; user blocks user NoRules (it was done before the SUL finalization) for, in his opinion, inappropriate username though it is highly discussable; here it is pointed to the user that many of his actions are best to be done via bot, and user responds that soon he'll have no time to Wikipedia. --Base (talk) 22:04, 31 July 2015 (UTC)
Are there rules specifically prohibiting users from protecting their own userspace? (not to mention that protection to a .js page is not necessary because only the user associated with the page an admins can edit it anyways). What does that have to do with OTRS suitability? Same question with regards to your point about blocking the user "NoRules." SUL implementation has nothing to do with an OTRS users suitability. Are there clear policies you can point to that show he has a tendency to "break the rules"? Rjd0060 (talk) 12:36, 3 August 2015 (UTC)
  • User seems to be trusted - sysop on ukwiki, 47K+ edits. So, If Green Zero thinks, that he can do it, why not? I strongly Support. --Ochilov (talk) 18:04, 31 July 2015 (UTC)
    Ochilov, unfortunately it is not required to be good at copyright and related stuff in order to become a sysop in ukwiki. --Base (talk) 22:04, 31 July 2015 (UTC)
  • I tried to find any evidence of Green Zero's knowledge of licensing policy. Instead, I have found a recent (25 July) discussion about uploading useless files without licenses and an old (2013) message about upload ban via AbuseFilter. I do not think that Green Zero is good enough at licensing to help others — NickK (talk) 11:39, 3 August 2015 (UTC)
    • That may speak on your opinion of his suitability for the permissions role, but he also applied for access to the general information queue, which he applied for as well. Rjd0060 (talk) 12:36, 3 August 2015 (UTC)
      Speaking of info-uk, I think a good example is this thread: uk:Вікіпедія:Кнайпа (технічні питання)#HotCat. Green Zero tried to convince other editors that WMF is going to format all its servers and all edits over the last 10 days will be lost, and he tried to prove it by citing problems with a gadget (fixed by another editor), SUL unification problems and technical problems on Labs (completely unrelated). This is an example of providing a completely misleading information to the community — NickK (talk) 12:49, 3 August 2015 (UTC)
  • A fresh news to user's weird actions column: user gave up his sysop rights on ukwiki the day before yesterday, he was desysopped yesterday per standard practice with 1-day-onhold and that all was just that he nominates himself anew today. Too bad that per ukwiki rules you can't be nominated for adminship in the 60 days after desysop xD --Base (talk) 14:14, 3 August 2015 (UTC)

KDS4444[edit]

  • Babel / Languages you can reply in: English
  • Your most active user talk page(s): KDS4444
  • Email sent?: Yes
  • Queues you would like access to: permissions-commons, info-en

I'd like to help out on OTRS because I was recently invited to become a volunteer by Rjd0060 on my talk page for this account (KDS444) on Commons which I am trying to phase out in favor of my other Commons login (KDS4444). I've been a Flickr reviewer for some time, and would like to expand my capabilities to OTRS work... via my other account, KDS4444, not this one. I've been editing Wikipedia for over seven years and been on Commons for slightly less long than that. Thanks for considering my request. -- KDS444 (talk) 04:38, 2 August 2015 (UTC)

Cutest Penguin[edit]

  • Babel / Languages you can reply in: en-GB, Hindi, Bhojpuri, Awadhi
  • Your most active user talk page(s): w:en:User talk:Cutest Penguin
  • Email sent?: Yes
  • Queues you would like access to: info-en, permissions-commons, permissions-en

I'd like to help out on OTRS because I've gained much experience while participating on English Wikipedia project. I'm from India and have good knowledge of Indian legal system, geography, companies, educational institutes and people. With this, I've knowledge of local languages which includes Hindi, Bhojpuri, English etc. By being one of OTRS volunteer I would like to express my support in protecting Wikipedia and saving precious time of other volunteers. -- Cutest Penguin (talk) 10:38, 2 August 2015 (UTC)