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OTRS Wikimedia.svg

Open-source Ticket Request System

For prospective volunteers

Volunteering for OTRS

The OTRS team always welcomes new volunteers to help with answering tickets. Nonetheless, to ensure the quality of service and given the confidential nature of the work, there is a selective application procedure.

The OTRS administrators are a group of highly-trusted and experienced volunteers who assess your application to join the OTRS team. When assessing an application, they familiarize themselves with your work on the Wikimedia projects to ensure that you are suitable as an addition to the OTRS team. It therefore takes some time before you receive a response regarding your application.

How do I volunteer?

If you are interested in volunteering, please read OTRS/Recruiting for information about what the job entails. Feel free to join #wikimedia-otrsconnect to ask any questions that you might have with regard to Wikimedia OTRS. Before applying, please ensure that you are:

Please review the list of queues prior to submitting your application, and apply for all of those queues where you think you'd be able to help.

  • The OTRS team is especially interested in users who are entrusted with any special tools on local projects (sysop, bureaucrat, checkuser, etc.), though this is not an absolute requirement.
  • Please also add links to help desk posts, talk pages, or other discussions you think are relevant.
  • Language skills – other than English – are also highly appreciated. Additional help in language queues is highly needed and we'd like to know if you are able to help in any other language.
  • If you already have access to OTRS, and you'd like to get access to additional queues, you typically don't need to apply here. Ask on otrswiki:Administrator requests.
German-speaking volunteers Flag of Germany.svg Flag of Austria.svg Flag of Switzerland.svg Flag of Liechtenstein.svg

If you'd like to volunteer for the info-de queue, please apply locally by following the instructions at de:Wikipedia:Support-Team#Mitarbeit im Support-Team.

Dutch-speaking volunteers Flag of the Netherlands.svg Flag of Belgium.svg Flag of Suriname.svg

If you'd like to volunteer for the info-nl queue, please apply below and send an email to contact-nl-at-lists.wikimedia.org for the team to assess your application.

Envelope-exclamation-mark.svgPlease add your application and also send an e-mail to volunteers-otrs-at-wikimedia.org linking to your application on this page and giving your age. Please do so each time you apply.

Rainbow unicorn[edit]

I'm an active contributor to enwiki. Sometimes I like to check out the help and reference desks there to see what questions I can answer. But for most times when I do all of the questions are already answered. Having access to OTRS will help me contribute in a new way. Rainbow unicorn (talk) 21:50, 27 September 2015 (UTC)


  • Babel/Languages you can reply in: fr-N, en-3, it-2
  • Your most active user talk page(s): wpfr
  • Email sent? yes (2015-10-01)
  • Queues you would like access to: info-fr / permissions

Hi, Elfix asked me to apply here if I'd like to help OTRS team. I contribute a lot on Commons and frwp, patrol for years and I'm a checkuser on wpfr for about a year. I also help new wpfr users on IRC. JeanBono (talk) 07:05, 1 October 2015 (UTC)


  • Languages you can reply in: hu, en, de, русские вопросы отвечаются по-английски
  • Your most active user talk page(s): hu:Szerkesztővita:Malatinszky
  • Email sent? Yes
  • Queues you would like access to: permissions, info-hu

I'm a sysop and ArbComm member on huwiki, former checkuser. I'm also a former OTRS volunteer who lost access this spring due to inactivity. My personal circumstances have changed and I would like to resume OTRS work now. Link to previous application. Thank you for your consideration.

Malatinszky (talk) 17:46, 1 October 2015 (UTC)

  • Support, Malatinszky is an outstanding editor and administrator of the Hungarian Wikipedia. He is to be trusted implicitly. I'm sure he'd be a gain for the OTRS team. Hungarikusz Firkász (talk) 18:09, 1 October 2015 (UTC)
  • Support, of course! I think he'd be a great addition to the OTRS team. --PallertiLapin.svgRabbit Hole 18:22, 1 October 2015 (UTC)


Hi there, Elfix and others asked me to join the OTRS team to help with the tickets, so here I am. I contribue to Wikimedia projects since January 2014 and I am a sysop on Commons since May 2015. It seems that there is a huge backlog in the tickets so I'd like to help. Thank you for your consideration. Thibaut120094 (talk) 00:13, 4 October 2015 (UTC)

Trusted user. --Steinsplitter (talk) 07:15, 4 October 2015 (UTC)
Of course! I fully endorse this application. Jianhui67 talkcontribs 05:41, 5 October 2015 (UTC)
Good candidate for permissions :-) Alan (talk) 12:43, 9 October 2015 (UTC)
Total support for this application. Linedwell (talk) 16:42, 9 October 2015 (UTC)


Hello. Turkish Wikipedia I think I can act on behalf of the OTRS provide corporate communications. --Mecnun112 (talk) 20:13, 4 October 2015 (UTC)

  • Comment Comment Mecnun is responsible for co-operation project (Not an easy task.). His contributions to the Wikipedia talk domain name with is not enough. Mecnun need more accustomed to Wikipedia. --Uğurkenttalk 14:48, 5 October 2015 (UTC)


  • Babel/Languages you can reply in: en-N, es-3
  • Your most active user talk page(s): Enwiki
  • Email sent? Yes.
  • Queues you would like access to: info-en, info-es

I'd like to help out on OTRS because ...

I'm an active user on the English Wikipedia with an interest in helping to grow the project. I work in a job that requires me to talk to the public about technical things that they may not have an extensive background in, and I think it would be great to be able to apply those skills on the Wikimedia Foundation projects. I'm already identified to the foundation (diff) and I have some experience answering user emails on enwiki as an account creator. I'm able to answer queries in Spanish as well as English, friendly and welcoming to newer contributors, and I hope to be able to help out in yet another area of the project! Thank you for your time and consideration! Mww113 (talk) 06:08, 5 October 2015 (UTC)


  • Babel/Languages you can reply in: zh-N,en-3
  • Your most active user talk page(s): User_talk:Cosine02,also have archive here
  • Email sent? Yes
  • Queues you would like access to: Info-zh, Permissions-zh-hans

I'm a patroller and a rollbacker on the Chinese Wikipedia, so I deal with vandalism, copyright problem,and many questions ask by the newcomer in the village pump. I have come across and helped many new or confused users. I'd like to help out on OTRS in order to assist more users and to approve permissions emails,which is really slow. I believe I'm familiar enough .THX.--Stang 12:47, 5 October 2015 (UTC)


  • Babel/Languages you can reply in: it, en-3
  • Your most active user talk page(s): Italian Wikipedia
  • Email sent? Yes
  • Queues you would like access to: permissions, info-it

I'd like to help out on OTRS because some more workforce is needed with Italian tickets. I'm sysop on Italian Wikipedia since 2007 and on Commons since 2013 and I often deal with copyright issues. --Jaqen (talk) 09:21, 7 October 2015 (UTC)

  • Support, trusted and helpful user. --M/ (talk) 09:31, 7 October 2015 (UTC)
  • Support trusted user that can help Italian queues. Restu20 09:32, 7 October 2015 (UTC)
  • Trusted user, no concerns. --Steinsplitter (talk) 13:27, 7 October 2015 (UTC)
  • Support, ofc. --Vituzzu (talk) 14:11, 7 October 2015 (UTC)


  • Babel/Languages you can reply in: fr, en
  • Your most active user talk page(s): fr:User talk:Hexasoft
  • Email sent? yes
    • Confirmation:
  • Queues you would like access to: info-fr, permissions

Hello, Elfix asked me to join the OTRS team to help with the tickets, so here I am too. I contribute to fr.wikipedia (mainly, and a little commons and en.wikipedia) for 10 years. I'm a sysop and was CU several years on fr.wp. Note: as CU the WMF still has checked my identity/age. Regards, Hexasoft (talk) 11:32, 9 October 2015 (UTC)