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Open-source Ticket Request System

For prospective volunteers

Volunteering for OTRS

The OTRS team always welcomes new volunteers to help with answering tickets. Nonetheless, to ensure the quality of service and given the confidential nature of the work, there is a selective application procedure.

The OTRS administrators are a group of highly-trusted and experienced volunteers who assess your application to join the OTRS team. When assessing an application, they familiarize themselves with your work on the Wikimedia projects to ensure that you are suitable as an addition to the OTRS team. It therefore takes some time before you receive a response regarding your application.

How do I volunteer?

If you are interested in volunteering, please read OTRS/Recruiting for information about what the job entails. Feel free to join #wikimedia-otrsconnect to ask any questions that you might have with regard to Wikimedia OTRS. Before applying, please ensure that you are:

Please review the list of queues prior to submitting your application, and apply for all of those queues where you think you'd be able to help.

  • The OTRS team is especially interested in users who are entrusted with any special tools on local projects (sysop, bureaucrat, checkuser, etc.), though this is not an absolute requirement.
  • Please also add links to help desk posts, talk pages, or other discussions you think are relevant.
  • Language skills – other than English – are also highly appreciated. Additional help in language queues is highly needed and we'd like to know if you are able to help in any other language.
  • If you already have access to OTRS, and you'd like to get access to additional queues, you typically don't need to apply here. Ask on otrswiki:Administrator requests.
German-speaking volunteers Flag of Germany.svg Flag of Austria.svg Flag of Switzerland.svg Flag of Liechtenstein.svg

If you'd like to volunteer for the info-de queue, please apply locally by following the instructions at de:Wikipedia:Support-Team#Mitarbeit im Support-Team.

Dutch-speaking volunteers Flag of the Netherlands.svg Flag of Belgium.svg Flag of Suriname.svg

If you'd like to volunteer for the info-nl queue, please apply below and send an email to contact-nl-at-lists.wikimedia.org for the team to assess your application.

Envelope-exclamation-mark.svgPlease add your application and also send an e-mail to volunteers-otrs-at-wikimedia.org linking to your application on this page and giving your age. Please do so each time you apply.


I'd like to help out on OTRS because I was asked by an admin on no:wp if I would be interested in joining the Otrs-team and after reading a bit more about what that entails on these pages, it seems interesting. -- TommyG (talk) 08:42, 5 October 2016 (UTC)

  • TommyG is a trusted user on no:wp, and I believe he would do a good job on OTRS.--Telaneo (User talk page) 10:42, 7 October 2016 (UTC)
  • Do not support. I do not appreciate being called a troll or at troll-woman by Jeblad. Which at a point in time seemed to have become a habit along with other derogatory characterizations of other users like NPOV and odious. Supporting a support of this I do not think is the done thing. TommyG gave his support here [[1]] and the opinion he supported was quite derogatory [[2]] even though swearwords like hell and satan was modified. The complete troll discussion here [[3]]. On other occasions I have also found TommyG somewhat rushed and harsh in his judgements. I think he should wait and apply later on when he has modified his approaches to be more suitable and polite for especially newbies to read and respond to. --Dyveldi (talk) 18:13, 11 October 2016 (UTC)
  • I support TommyG. His jugdement is basically good, and that single case of guilt by assosciation mentioned above should not be taken as a general judgement. --Orland (talk) 17:34, 23 October 2016 (UTC)

The Polish[edit]

I'd like to help out on OTRS because I gladly help other people, especially new users. I am part of the welcoming committee and I am active in the project Adopt a user. I understand licenses and usually I mark copyright violations on Commons. I have also administrator rights on Polish Wikipedia. --The Polish (talk) 21:57, 13 October 2016 (UTC)