OTRS/Volunteering

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OTRS Wikimedia.svg

Open-source Ticket Request System

For prospective volunteers

Volunteering for OTRS

The OTRS team always welcomes new volunteers to help with answering tickets. Nonetheless, to ensure the quality of service and given the confidential nature of the work, there is a selective application procedure.

The OTRS administrators are a group of highly-trusted and experienced volunteers who assess your application to join the OTRS team. When assessing an application, they familiarize themselves with your work on the Wikimedia projects to ensure that you are suitable as an addition to the OTRS team. It therefore takes some time before you receive a response regarding your application.

How do I volunteer?

If you are interested in volunteering, please read OTRS/Recruiting for information about what the job entails. Feel free to join #wikimedia-otrsconnect to ask any questions that you might have with regard to Wikimedia OTRS. Before applying, please ensure that you are:

Please review the list of queues prior to submitting your application, and apply for all of those queues where you think you'd be able to help.

Notes
  • The OTRS team is especially interested in users who are entrusted with any special tools on local projects (sysop, bureaucrat, checkuser, etc.), though this is not an absolute requirement.
  • Please also add links to help desk posts, talk pages, or other discussions you think are relevant.
  • Language skills – other than English – are also highly appreciated. Additional help in language queues is highly needed and we'd like to know if you are able to help in any other language.
  • If you already have access to OTRS, and you'd like to get access to additional queues, you typically don't need to apply here. Ask on otrswiki:Administrator requests.
German-speaking volunteers Flag of Germany.svg Flag of Austria.svg Flag of Switzerland.svg Flag of Liechtenstein.svg

If you'd like to volunteer for the info-de queue, please apply locally by following the instructions at de:Wikipedia:Support-Team#Mitarbeit im Support-Team.

Dutch-speaking volunteers Flag of the Netherlands.svg Flag of Belgium.svg Flag of Suriname.svg

If you'd like to volunteer for the info-nl queue, please apply below and send an email to contact-nl(at)lists.wikimedia.org for the team to assess your application.

Envelope-exclamation-mark.svgPlease add your application and also send an e-mail to volunteers-otrs(at)wikimedia.org linking to your application on this page and giving your age. Please do so each time you apply.


Mike Peel[edit]

I would like to help reduce the backlog of permissions-commons, and generally help with file submissions to Commons. I've been an editor in good standing for well over a decade, and am an admin both on enwp and commons. I used to have OTRS access for the Wikimedia UK queue, but I decided to leave OTRS in 2015 due to the activity policy and issues with how it was being implemented at the time (see ticket #2015110610024129). I've since changed focus from the organisational side of Wikimedia back to editing, which has now given me more time to spend this kind of activity, and I've encountered a few cases recently where being able to handle incoming OTRS permisison-commons emails would have been helpful, motivating me to post this application for your consideration. Thanks. Mike Peel (talk) 00:56, 17 August 2018 (UTC)

Sureshkhole[edit]

  • Email sent? Yes

I'd like to help out on OTRS because, I am currently editing mrwiki and with my contributions to mrwiki in improving the content I was also cleaning the old backlog of articles. In the same task I got into helping other editors on the same line, So I would be really happy to help in working on the queues related to India, written in Marathi, Hindi and English. We on mrwiki are still on the process of defining many policies and tools for our wiki. So, in order to get perspectives from other wikis, I thought I should train myself to be work on something like OTRS, which will allow me to see what kind of issues usually come in large wikis and how they are handled in huge structures like policies, queues, tools etc. I have been contributing to English wikipedia also, so I am familiar with the common policie and I have studied OTRS workflow too. I would be really happy to work on the English, Marathi and Hindi e-mails. thanks and regards ... Sureshkhole (talk) 11:05, 20 August 2018 (UTC)