OTRS/Volunteering

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Open-source Ticket Request System

For prospective volunteers

Volunteering for OTRS

The OTRS team always welcomes new volunteers to help with answering tickets. Nonetheless, to ensure the quality of service and given the confidential nature of the work, there is a selective application procedure.

The OTRS administrators are a group of highly-trusted and experienced volunteers who assess your application to join the OTRS team. When assessing an application, they familiarize themselves with your work on the Wikimedia projects to ensure that you are suitable as an addition to the OTRS team. It therefore takes some time before you receive a response regarding your application.

How do I volunteer?

If you are interested in volunteering, please read OTRS/Recruiting for information about what the job entails. Feel free to join #wikimedia-otrsconnect to ask any questions that you might have with regard to Wikimedia OTRS. Before applying, please ensure that you are:

  • Willing to work on difficult, sensitive, and at times hostile messages
  • Courteous, skilled at resolving disputes, friendly – even in the face of hostility – sensitive to the needs of outsiders, and have exemplary discretion
  • Willing to provide identification to the Wikimedia Foundation if necessary, considering the access to nonpublic data policy
  • 16 years of age or older

Please review the list of queues prior to submitting your application, and apply for all of those queues where you think you'd be able to help.

Notes
  • The OTRS team is especially interested in users who are entrusted with any special tools on local projects (sysop, bureaucrat, checkuser, etc.), though this is not an absolute requirement.
  • Please also add links to help desk posts, talk pages, or other discussions you think are relevant.
  • Language skills – other than English – are also highly appreciated. Additional help in language queues is highly needed and we'd like to know if you are able to help in any other language.
  • If you already have access to OTRS, and you'd like to get access to additional queues, you typically don't need to apply here. Ask on otrswiki:Administrator requests.
German-speaking volunteers Flag of Germany.svg Flag of Austria.svg Flag of Switzerland.svg Flag of Liechtenstein.svg

If you'd like to volunteer for the info-de queue, please apply locally by following the instructions at de:Wikipedia:Support-Team#Mitarbeit im Support-Team.

Dutch-speaking volunteers Flag of the Netherlands.svg Flag of Belgium.svg Flag of Suriname.svg

If you'd like to volunteer for the info-nl queue, please apply below and send an email to contact-nl-at-lists.wikimedia.org for the team to assess your application.

Please add your application and also send an e-mail to volunteers-otrs-at-wikimedia.org linking to your application on this page and giving your age. Please do so each time you apply.

Zache[edit]

  • Babel / Languages you can reply in: Finnish, English-2, swedish-1
  • Your most active user talk page(s): w:fi:User talk:Zache
  • Email sent?: Yes
  • Queues you would like access to: Permissions

I'd like to help out on OTRS because I am working with GLAM projects and it would help if there would be more finnish speaking OTRS persons. Currently there is one or two i think. Currently i am admin in finnish Wikipedia and board member of Wikimedia Finland. -- Zache (talk) 19:38, 18 February 2015 (UTC)

  • Hard to think of a better suited Finnish-speaking person. Thanks for volunteering! --Nemo 20:24, 22 February 2015 (UTC)
  • good profile, useful language skill. --Alexmar983 (talk) 21:19, 22 February 2015 (UTC)

Peyerk[edit]

  • Babel / Languages you can reply in: Hungarian-N, English-3
  • Your most active user talk page(s): w:hu:User talk:Peyerk
  • Email sent?: Yes
  • Queues you would like access to: wm-hu, info-hu, Permissions

I need access to messages sent to WM-HU as I am the executive vice-president of Wikimedia Hungary currently. Peyerk (talk) 21:31, 18 February 2015 (UTC)

Hi Peyerk. Your account for Wikimedia Hungary access will be created shortly and you will receive email notification. As for the requests for the info and permissions queues - those shall be processed normally here. Rjd0060 (talk) 05:02, 20 February 2015 (UTC)

Makele-90[edit]

  • Babel / Languages you can reply in: Finnish, English-3, swedish-1
  • Your most active user talk page(s): fi:User talk:Makele-90
  • Email sent?: Yes
  • Queues you would like access to: info-fi, permissions

I am requesting access to info-fi and permissions-fi, because at the moment it seems to be only one to two users dealing with those tickets. I am an administrator on the Finnish Wikipedia (since January 2010) and mostly active there, but also active in the Commons where I have patroller and file mover rights. --Makele-90 (talk) 00:42, 19 February 2015 (UTC)

  • not sure if this counts because i am asking OTRS rights also, but here is my support. Makele-90 have track record of being user with polite behaviour in finnish Wikipedia and is good choice for handling the OTRS and info-fi queues. --Zache (talk) 15:17, 23 February 2015 (UTC)

Diego Grez[edit]

  • Babel/Languages you can reply in: English-5, Spanish
  • Your most active user talk page(s): commons:User:Diego Grez
  • Email sent: Yes
  • Queues you would like access to: Permissions, commons

I am confident that I can be of great help as an OTRS volunteer. I am bilingual and have knowledge of copyright stuff. --Diego Grez return fire 01:47, 20 February 2015 (UTC) PS. I'm also an admin on MediaWiki.org and the Scots Wikipedia. --Diego Grez return fire 01:53, 20 February 2015 (UTC)

Hi Diego Grez. Access to info queues is typically granted if you are active on the Wikipedia project that the queue corresponds with, as that is what the bulk of the traffic is. I notice you appear to have left the English Wikipedia and are not very active on the Spanish Wikipedia. (Also, what was the two-year block in 2010 for?) Thanks! Rjd0060 (talk) 05:02, 20 February 2015 (UTC)
Hi Rjd0060. I could return to editing on the English Wikipedia, if I find again that I have a reason to edit... as for the Spanish Wikipedia, I was banned for several years because I used sockpuppets, back in 2007. I'm glad this has been over for some years now, and I have not had any trouble editing there. I am confident that I could be of great support here. --Diego Grez return fire 17:41, 20 February 2015 (UTC)

odder[edit]

  • Babel / Languages you can reply in: English, Polish
  • Your most active user talk page(s): Commons
  • Email sent?: Yes
  • Queues you would like access to: Permissions, Sister projects::Commons

I read the recent calls for OTRS volunteers, and decided to re-apply for OTRS access. I was an active OTRS agent between 2009 and 2014, and had responded to a few hundred e-mails (if my memory serves right) in various queues. This time, however, I'm applying for access for the permissions queues as well as for the queue for Commons, which is the project I contribute to mostly. I believe I have sufficient knowledge regarding copyright to be able to effectively help with the kind of issues that OTRS usually deals with. odder (talk) 20:18, 22 February 2015 (UTC)

Serg Stallone[edit]

  • Babel / Languages you can reply in: English-3, Russian-N, Espanol-1
  • Your most active user talk page(s): w:ru:User talk:Serg Stallone
  • Email sent?: Yes
  • Queues you would like access to: Permissions, commons

I'd like to help out on OTRS because I working with a football theme and to assist Russian-speaking participants Wikipedia. -- Serg Stallone (talk) 20:01, 24 February 2015 (UTC)

Rahmanuddin[edit]

  • Babel / Languages you can reply in: te_IN, en, hi, sa,
  • Your most active user talk page(s): My talk page at Tewiki
  • Email sent?: Yes
  • Queues you would like access to: Permissions, Commons

I'd like to help out on OTRS because I have seen many India and Telugu related requests being stagnant because lack of some one with local knowledge on content being put up. -- Rahmanuddin (talk) 09:42, 26 February 2015 (UTC)

Hello. What do you mean by 'Those coming from India'? Can you please be more specific? Thanks. Jianhui67 talkcontribs 09:52, 26 February 2015 (UTC)
  • Changed it to Permissions, commons. --Rahmanuddin (talk) 10:11, 26 February 2015 (UTC)

Rodrigolopes[edit]

  • Babel / Languages you can reply in: pt, es-2, en-2
  • Your most active user talk page(s): w:pt:Usuário Discussão:Rodrigolopes
  • Email sent?: yes
  • Queues you would like access to: info-pt, permissions-commons, permissions-pt

I'd like to help out on OTRS because I think one more portuguese speaker can be helpfull to comunity and I have the knowledge necessary to deal with it. -- Rodrigolopes (talk) 03:12, 2 March 2015 (UTC)

Ethically Yours[edit]

  • Babel / Languages you can reply in: English (En-4), Bengali (Bn-3), Hindi (Hi-3), French (fr-1)
  • Your most active user talk page(s): w:en:User talk:Ethically Yours
  • Email sent?: Yes
  • Queues you would like access to: info-en, info-fr, permissions-en

I think I have the necessary skills required to manage the OTRS procedures. I have been active on Commons and have a friendly demeanor. Would like to help out with OTRS system here. -- Ethically Yours (talk) 08:00, 2 March 2015 (UTC)

Only 294 editions on wp.fr Frakir (talk) 22:14, 5 March 2015 (UTC)

Cekli829[edit]

I'd like to help out on OTRS because to assist in particular AZ/TR-speaking participants Wikiproject. You know me from previous elections. In addition, it has also offered me about it: [1]Cekli829 08:04, 2 March 2015 (UTC)

Mohammed Bachounda[edit]

I'd like to help out on OTRS because I think one more African an MENA people speaking (Arabic, french, english )can be helpfull to comunity and I have the knowledge necessary to deal with it. i have the time to helping between 8 to 16 GMT -- Bachounda Med. (talk) 09:39, 2 March 2015 (UTC)

Only 355 editions on wp.fr Frakir (talk) 22:14, 5 March 2015 (UTC)

Jonathunder[edit]

I was asked on my Commons talk page to help with tickets relating to image permissions. I've been an administrator on the English language Wikipedia since 2006. -- Jonathunder (talk) 00:56, 5 March 2015 (UTC)

Bonaditya[edit]

I'd like to help out on OTRS because I want help some Indonesian users and per Krd statement in my user talk page, also I'm sysop on Indonesian Wikipedia. --Bonaditya (talk) 11:11, 5 March 2015 (UTC)

Trần Nguyễn Minh Huy[edit]

  • Babel / Languages you can reply in: vi-N, ja-4, en-2
  • Your most active user talk page(s): Village Pump (vi), Help Desk (vi), My talk page (vi)
  • Email sent?: yes
  • Queues you would like access to: info-vi, permissions-commons-vi (not (yet) available), permissions-vi (not (yet) available)

I'd like to help out on OTRS because I want to help answer the questions which sent to the Vietnamese Wikimedia projects. This queue almost inactive because no members support (two OTRS members existed on info-vi was inactive for a long times and/or only has very limited activities even on their home wiki), and since it isn't advertised in many-where. The Vietnamese Wikimedia projects such as Wikipedia (with over 1 million articles) almost impossible to contact vie official channels of the Wikimedia. We need to directly answer the question in Vietnamese, and especially the images/files problem when we have own "permission-vi" and "permissions-commons-vi" queue in the future. In a recent local discussion, we are in the process of transferring free media repository from Vietnamese Wikipedia to Commons. With the OTRS confirmation requests in Vietnamese, we need some members directly support this on both home-wiki and Commons. For info-vi, we'll set it to widely known in site project and outreach of the Wikimedia movement in Vietnam, so it's inconvenient if people who are interested send a letter and then no one is available to answer.

This is third time I apply here for an OTRS volunteer. In the previous time, I withdraw the application due some personal problems. Now I was totally qualified and conditions to request for an access. I have sysop flags on Vietnamese Wikipedia and Vietnamese Wiktionary (also served as a temporary sysop on Vietnamese Wikiquote and Vietnamese Wikibooks, too), translator on translatewiki.net, translator and supporter on all Wikimedia multilingual projects (Meta-Wiki, MediaWiki, Commons, Incubator, Wikimania wikis, also on Wikimedia Outreach and old Strategy with sysop flags there). I am fluent in the policies of Wikimedia, including the issue about files licensing. With over 5 years experience-wiki for WMF Projects, I'm confident that I can cope with situations about policies and images. Especially with images, you can see my contributions on Commons in recent times. All of them are 'Transferred from vi.wikipedia', that is a part of my job in supporting EDP as mentioned above. I always carefully reviewed before moving files, parallel to patrol and delete images which violation. My IRC nick is minhhuywiki, participation #wikimedia-admin and #wikipedia-vi, also for the purpose of supporting community. I have an account on Foundation Wiki for supporting public relations in Vietnamese translation. I received various mails from the Wikimedia MailingLists. I'm a positive person with the Wikimedia movement, too. See my cross-activity if you need more information.

I very hope this request will be approved. I'm a dedicated person with Wikimedia, and I am hoping to be more helpful to community, and for demand of the Vietnamese projects (as was the situation that I described above). Thank you very much! --minhhuy (talk) 13:57, 5 March 2015 (UTC)

Aldnonymous[edit]

Same reason as Bonaditya (Krd statement on bonaditya user talk page), as fellow Indonesian Wikipedia Administrator, except I'm also License reviewer on Commons, hence I am also willing to help on commons. I am already identified to foundation.--AldNonymousBicara? 17:49, 5 March 2015 (UTC)