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OTRS Wikimedia.svg

Open-source Ticket Request System

For prospective volunteers

Volunteering for OTRS

The OTRS team always welcomes new volunteers to help with answering tickets. Nonetheless, to ensure the quality of service and given the confidential nature of the work, there is a selective application procedure.

The OTRS administrators are a group of highly-trusted and experienced volunteers who assess your application to join the OTRS team. When assessing an application, they familiarize themselves with your work on the Wikimedia projects to ensure that you are suitable as an addition to the OTRS team. It therefore takes some time before you receive a response regarding your application.

How do I volunteer?

If you are interested in volunteering, please read OTRS/Recruiting for information about what the job entails. Feel free to join #wikimedia-otrsconnect to ask any questions that you might have with regard to Wikimedia OTRS. Before applying, please ensure that you are:

Please review the list of queues prior to submitting your application, and apply for all of those queues where you think you'd be able to help.

  • The OTRS team is especially interested in users who are entrusted with any special tools on local projects (sysop, bureaucrat, checkuser, etc.), though this is not an absolute requirement.
  • Please also add links to help desk posts, talk pages, or other discussions you think are relevant.
  • Language skills – other than English – are also highly appreciated. Additional help in language queues is highly needed and we'd like to know if you are able to help in any other language.
  • If you already have access to OTRS, and you'd like to get access to additional queues, you typically don't need to apply here. Ask on otrswiki:Administrator requests.
German-speaking volunteers Flag of Germany.svg Flag of Austria.svg Flag of Switzerland.svg Flag of Liechtenstein.svg

If you'd like to volunteer for the info-de queue, please apply locally by following the instructions at de:Wikipedia:Support-Team#Mitarbeit im Support-Team.

Dutch-speaking volunteers Flag of the Netherlands.svg Flag of Belgium.svg Flag of Suriname.svg

If you'd like to volunteer for the info-nl queue, please apply below and send an email to contact-nl-at-lists.wikimedia.org for the team to assess your application.

Envelope-exclamation-mark.svgPlease add your application and also send an e-mail to volunteers-otrs-at-wikimedia.org linking to your application on this page and giving your age. Please do so each time you apply.


Help zh-Wikipedia as much as possible. And There is huge lack of zh people. zh.wikipedia.org is blocked in China and many people even do not know how it works.┌─⚡⠠⠵[learningis1st]-[~]- time = 04:39, 3 May 2016 (UTC)

Comment Comment, trust enough at zhwiki, but seems not quite familiar with commons. --Stang 16:31, 14 May 2016 (UTC)
@Stang:其实还是了解的......(头像的话,以后自己画一张) ┌─⚡⠠⠵[learningis1st]-[~]- time = 16:54, 14 May 2016 (UTC)
  • 根據上述言論,極度懷疑不知道什麼是「OTRS」。According to 言論 below,I'm not sure that chenyijia may not know what OTRS exactly is.-- QTalk with me」 23:53, 14 May 2016 (UTC)
  • @Qinyongr:我自己误解了...所以并没在谈OTRS。Well, I was not talking about OTRS.(That is why I was using Chinese) How can you tell I am not familiar with it?...┌─⚡⠠⠵[learningis1st]-[~]- time = 07:17, 15 May 2016 (UTC).
  • 你能详细说明您将如何在OTRS帮助其他的人呢? (您可以用任一语言回复/You can reply in either language). - Mailer Diablo (talk) 06:22, 16 May 2016 (UTC)
  • 基本的,如回应版权问题,引导被封锁的大陆用户访问、注册(之前做过很多,如果加入OTRS,处理起来也会更加系统);其它比如处理生者传记、处理举报投诉等,对维持维基百科的风气(良好形象)也是非常重要的。(正如Stang所说,我在common上的经验还不够,如果不能拿到Permissions-zh我也接受)┌─⚡⠠⠵[learningis1st]-[~]- time = 11:59, 16 May 2016 (UTC)
  • Question Question: Could you please show us some discussions on Village Pump that you have joined in, or teaching newbies how to edit? By the way, it seems that Chenyijia001 doesn't experienced enough in commons. --Techyan (talk) 15:14, 26 May 2016 (UTC)


I'd like to help out on OTRS because I would like to assist new editors with questions and requests about the English Wikipedia and Wikimedia Commons. Music1201 talk 23:11, 15 May 2016 (UTC)

You've only 18 contributions (as of now) on Commons, perhaps it'd be convenient for you to just apply for 'info-en' at this point. Best, ~ Nahid Talk 17:01, 22 May 2016 (UTC)
@NahidSultan: I agree. Music1201 talk 22:28, 22 May 2016 (UTC)