From Meta, a Wikimedia project coordination wiki
Jump to: navigation, search
OTRS Wikimedia.svg

Open-source Ticket Request System

For prospective volunteers

Volunteering for OTRS

The OTRS team always welcomes new volunteers to help with answering tickets. Nonetheless, to ensure the quality of service and given the confidential nature of the work, there is a selective application procedure.

The OTRS administrators are a group of highly-trusted and experienced volunteers who assess your application to join the OTRS team. When assessing an application, they familiarize themselves with your work on the Wikimedia projects to ensure that you are suitable as an addition to the OTRS team. It therefore takes some time before you receive a response regarding your application.

How do I volunteer?

If you are interested in volunteering, please read OTRS/Recruiting for information about what the job entails. Feel free to join #wikimedia-otrsconnect to ask any questions that you might have with regard to Wikimedia OTRS. Before applying, please ensure that you are:

Please review the list of queues prior to submitting your application, and apply for all of those queues where you think you'd be able to help.

  • The OTRS team is especially interested in users who are entrusted with any special tools on local projects (sysop, bureaucrat, checkuser, etc.), though this is not an absolute requirement.
  • Please also add links to help desk posts, talk pages, or other discussions you think are relevant.
  • Language skills – other than English – are also highly appreciated. Additional help in language queues is highly needed and we'd like to know if you are able to help in any other language.
  • If you already have access to OTRS, and you'd like to get access to additional queues, you typically don't need to apply here. Ask on otrswiki:Administrator requests.
German-speaking volunteers Flag of Germany.svg Flag of Austria.svg Flag of Switzerland.svg Flag of Liechtenstein.svg

If you'd like to volunteer for the info-de queue, please apply locally by following the instructions at de:Wikipedia:Support-Team#Mitarbeit im Support-Team.

Dutch-speaking volunteers Flag of the Netherlands.svg Flag of Belgium.svg Flag of Suriname.svg

If you'd like to volunteer for the info-nl queue, please apply below and send an email to contact-nl-at-lists.wikimedia.org for the team to assess your application.

Envelope-exclamation-mark.svgPlease add your application and also send an e-mail to volunteers-otrs-at-wikimedia.org linking to your application on this page and giving your age. Please do so each time you apply.


I'd like to help out on OTRS because it was mentioned that commons permissions backlog was pretty stacked. I am familiar with copyrights, FOP issues and case law that relates to copyrights. I also am an admin on commons. -- とある白い猫 chi? 21:38, 31 August 2016 (UTC)

  • Support Trusted user. Would benefit the OTRS community if he is a member. Jianhui67 talkcontribs 07:57, 26 September 2016 (UTC)


I'd like to help out on OTRS because I want to help persian visitors to inviting users to do edit(s) in fa.wikipedia . -- یاس (talk) 18:05, 3 September 2016 (UTC)

May you please state which queue you would want access, though I am not currently an OTRS member, it seems funny that you are applying for nothing... --1233 | Questions?| Tools 00:22, 8 September 2016 (UTC)
 :D Thanks for inform me.یاس (talk) 23:07, 8 September 2016 (UTC)


The queue for info-zh is increasing, and I would love to help decrease the response time in the info-zh queue. Currently, I am in the CVN in Chinese Wikipedia which I deals with pages which qualify for speedy deletion and reverting edits with vandalism. I am also experienced with dealing hostile messages in my real life in which the skills can be used effectively in OTRS. 1233 | Questions?| Tools 02:06, 6 September 2016 (UTC)

Please let me know (in private if applicable) where the information of "info-zh is increasing" is coming from. Thank you. --Krd 13:12, 6 September 2016 (UTC)
Your Bot tells me that thing. Maybe a bug, I don't know.--1233 | Questions?| Tools 13:27, 6 September 2016 (UTC)
Good answer, thank you. In the graph each color is used three times, so what you saw as info-zh is info-nl for real. This does not necessarily mean there is no help needed at info-zh, of course. Anyway, thank you for clarification! --Krd 13:33, 6 September 2016 (UTC)


I don’t think I would be better than anybody else who would ask to volunteer on fr OTRS. But I’ve read French Wikipedia volunteers were looking for good will to help them and I was suggested to volunteer. I understand that volunteering involves managing hostile messages, but I know I am able to explain what is wrong as clearly as possible though not being discourteous. Thanks a lot --Pic-Sou (talk) 13:04, 10 September 2016 (UTC)

  • Support : trustable user from French Wikipedia. Kvardek du (talk) 15:49, 10 September 2016 (UTC)
  • Support --Thibaut120094 (talk) 17:34, 10 September 2016 (UTC)


I would like to help other OTRS team as best as I could help, especially handling users in Indonesian Wikipedia and verifying media in Commons. ··· 👦 Rachmat04 · 💬 16:05, 16 September 2016 (UTC)


Soy un usuario bastante activo tanto en Wikipedia como en Wikinoticias en español, también colaboro en los canales IRC de #wikipedia-es y #wikimedia-ayuda donde estoy constantemente ayudando a los nuevos usuarios que desean colaborar tanto en Wikipedia como en otros proyectos. Mi interés y motivación por querer ser parte del equipo es justamente poder ayudar a los nuevos usuarios que quieran colaborar en alguno de los proyectos de la fundación, especialmente en Wikipedia y Wikinoticias que son los proyectos donde más contribuyo diariamente. Alvaro Molina.png Alvaro Molina (Let's Talk) 07:08, 21 September 2016 (UTC)

  • Help in info-es would be appreciated indeed. —MarcoAurelio 10:36, 24 September 2016 (UTC)

Krishna Chaitanya Velaga[edit]

I'd like to help out on OTRS. Though I am not an administrator in any of the Wiki projects, but I have gained significant experience with two years of journey with Wiki since December 2014. I predominantly wish provide information and clarify the doubts to the users (especially newcomers) by this participation. --Krishna Chaitanya Velaga (talk) 04:18, 24 September 2016 (UTC)