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OTRS Wikimedia.svg

Open-source Ticket Request System

For prospective volunteers

Volunteering for OTRS

The OTRS team always welcomes new volunteers to help with answering tickets. Nonetheless, to ensure the quality of service and given the confidential nature of the work, there is a selective application procedure.

The OTRS administrators are a group of highly-trusted and experienced volunteers who assess your application to join the OTRS team. When assessing an application, they familiarize themselves with your work on the Wikimedia projects to ensure that you are suitable as an addition to the OTRS team. It therefore takes some time before you receive a response regarding your application.

How do I volunteer?

If you are interested in volunteering, please read OTRS/Recruiting for information about what the job entails. Feel free to join #wikimedia-otrsconnect to ask any questions that you might have with regard to Wikimedia OTRS. Before applying, please ensure that you are:

Please review the list of queues prior to submitting your application, and apply for all of those queues where you think you'd be able to help.

  • The OTRS team is especially interested in users who are entrusted with any special tools on local projects (sysop, bureaucrat, checkuser, etc.), though this is not an absolute requirement.
  • Please also add links to help desk posts, talk pages, or other discussions you think are relevant.
  • Language skills – other than English – are also highly appreciated. Additional help in language queues is highly needed and we'd like to know if you are able to help in any other language.
  • If you already have access to OTRS, and you'd like to get access to additional queues, you typically don't need to apply here. Ask on otrswiki:Administrator requests.
German-speaking volunteers Flag of Germany.svg Flag of Austria.svg Flag of Switzerland.svg Flag of Liechtenstein.svg

If you'd like to volunteer for the info-de queue, please apply locally by following the instructions at de:Wikipedia:Support-Team#Mitarbeit im Support-Team.

Dutch-speaking volunteers Flag of the Netherlands.svg Flag of Belgium.svg Flag of Suriname.svg

If you'd like to volunteer for the info-nl queue, please apply below and send an email to contact-nl-at-lists.wikimedia.org for the team to assess your application.

Envelope-exclamation-mark.svgPlease add your application and also send an e-mail to volunteers-otrs-at-wikimedia.org linking to your application on this page and giving your age. Please do so each time you apply.


I have 'reviewer', 'autopatrolled' and 'rollback' rights on En Wikipedia. I've done some contributions to Commons and I'm familiar with copyright issues regarding images. In En Wikipedia, I have also contributed to more than 70 AFD nominations and nominated nearly 15 DYKs. I have also created a Good article, among some other 20 articles, and promoted one article to GA level. You can add my contributions to Farsi Wikipedia to the list. I'd like to help out on OTRS because I think can now help to remove doubts, answer questions and to have a better Wikimedia. Thanks. -- Mhhossein (talk) 13:31, 10 April 2016 (UTC)


My history is not be perfect, but I have been trying to perfect it every day since a long time ago. Thanks to many volunteers who helped me familiarize with Wikipedia policies, I matured as a Wikipedia editor. I began to contribute sound materials to Wikipedia about two years ago, when I began updating Spanish and Italian football (soccer) league results.

I love serving the community, otherwise I would not voluntarily devote my time to work on Stiki, Huggle and Page Curation. I feel guilty if I don't serve the community to my best ability available, and I love to help new users to familiarize with Wikipedia and Wikipedia policies. On average, I work on STiki/Huggle/Page Curation for approximately an hour every day (except in the recent month, as more and more exams pack up during this season). I look forward to serve the place that I learn, contribute and enjoy. -- Ueutyi (talk) 01:36, 11 April 2016 (UTC)


I'd like to help out on OTRS I enjoy helping Wikipedia as much as possible, and I really think that I could be beneficial and this could benefit me within Wikimedia (i.e. behavior/improvement on friendliness). -- Zppix (talk) 16:16, 23 April 2016 (UTC)


Was previously an OTRS volunteer, I did not sign the Wikimedia Foundation confidentiality agreement in time of the deadline (12/2015). I am a contributor to both the English Wikipedia and Wikimedia Commons where I have technical experience and active community engagement at various venues. -- ///EuroCarGT 01:08, 24 April 2016 (UTC)

Oscar .[edit]

I was an OTRS volunteer from 2008 till 2013, I wasn't active that year and so my access was revoked. I saw an email in eswiki-l mailing list saying they need a hand, I'II be glad to go back on the team. I'm a sysop in es.wiki since 2006. -- Oscar_. (talk) · @ 02:03, 30 April 2016 (UTC)


I would to help the news users and to the fight the copyvios. I am helping already on the forums (help page, review page and review flow). You can see on my talk page the discussions with the new users. Of course, I do not hesitate to ask the opinion of more experimented contributors. Thanks. -- Framawiki (talk) 17:45, 2 May 2016 (UTC)