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OTRS Wikimedia.svg

Open-source Ticket Request System

For prospective volunteers

Volunteering for OTRS

The OTRS team always welcomes new volunteers to help with answering tickets. Nonetheless, to ensure the quality of service and given the confidential nature of the work, there is a selective application procedure.

The OTRS administrators are a group of highly-trusted and experienced volunteers who assess your application to join the OTRS team. When assessing an application, they familiarize themselves with your work on the Wikimedia projects to ensure that you are suitable as an addition to the OTRS team. It therefore takes some time before you receive a response regarding your application.

How do I volunteer?

If you are interested in volunteering, please read OTRS/Recruiting for information about what the job entails. Feel free to join #wikimedia-otrsconnect to ask any questions that you might have with regard to Wikimedia OTRS. Before applying, please ensure that you are:

Please review the list of queues prior to submitting your application, and apply for all of those queues where you think you'd be able to help.

  • The OTRS team is especially interested in users who are entrusted with any special tools on local projects (sysop, bureaucrat, checkuser, etc.), though this is not an absolute requirement.
  • Please also add links to help desk posts, talk pages, or other discussions you think are relevant.
  • Language skills – other than English – are also highly appreciated. Additional help in language queues is highly needed and we'd like to know if you are able to help in any other language.
  • If you already have access to OTRS, and you'd like to get access to additional queues, you typically don't need to apply here. Ask on otrswiki:Administrator requests.
German-speaking volunteers Flag of Germany.svg Flag of Austria.svg Flag of Switzerland.svg Flag of Liechtenstein.svg

If you'd like to volunteer for the info-de queue, please apply locally by following the instructions at de:Wikipedia:Support-Team#Mitarbeit im Support-Team.

Dutch-speaking volunteers Flag of the Netherlands.svg Flag of Belgium.svg Flag of Suriname.svg

If you'd like to volunteer for the info-nl queue, please apply below and send an email to contact-nl-at-lists.wikimedia.org for the team to assess your application.

Envelope-exclamation-mark.svgPlease add your application and also send an e-mail to volunteers-otrs-at-wikimedia.org linking to your application on this page and giving your age. Please do so each time you apply.


I'd like to help out on OTRS because recently I have been looking for more ways to help out Wikipedia as a whole. I mostly work in the English wiki (13,000 edits), although I have some contributions to Commons (600 edits), and Wikidata (130 edits). -- Iazyges (talk) 04:58, 15 February 2017 (UTC)

Whoop whoop pull up[edit]

I'd like to help out on OTRS because recently some images on an English Wikipedia article I've been working on were deleted because the OTRS team was unable to verify in time that the uploader had permission to upload those images, and I'd like to help reduce the backlog. I'm mostly active on the English Wikipedia (20810 edits), but also have some experience on the English Wikibooks (1370 edits) and Commons (113 edits). -- Whoop whoop pull up (talk) 17:39, 15 February 2017 (UTC)

Freaky Fries[edit]

I'd like to help out on OTRS because I think it's a good way to help newcomers. Also, I like helping people with problems they might have. I used to be an OTRS volunteer, but stopped doing that because of the spare free time I had. nl.wiki is my home-wiki and the only one I'm really active on. No need to have permission for other queues. -- Freaky Fries (talk) 13:25, 16 February 2017 (UTC)

I confirm that we have received your email message. Jcb (talk) 17:47, 16 February 2017 (UTC)
@Freaky Fries: I have some copyright related questions since info-nl also includes Wikiportret. You uploaded several files to Wikimedia Commons.
File:Sarah-50.jpg -> does this file meet Wikimedia Commons their inclusion policy? Please motivate you answer.
File:Sonnema-berenburg.jpg -> does this file meet Wikimedia Commons their inclusion policy? Please motivate you answer.
Wikiportret mostly deals with photographs of people. If Jan Smit would send in a photograph off himself which is obviously a studio portrait. Would you accept this image? Why would you or why wouldn't you? Natuur12 (talk) 18:01, 16 February 2017 (UTC)
Hi Natuur12, thanks for your questions. I would
Added to this. Copyrights and permissions wouldn't be the e-mails I would focus on most. Freaky Fries (talk) 10:28, 17 February 2017 (UTC)


Hi, I'm Kevin. I'm mainly active on enwiki, where I'm an ArbCom clerk and an SPI clerk. At enwiki, I also occasionally review AfCs, help at #wikipedia-en-help on IRC, and help shuffle files (e.g. to Commons); I'm probably more familiar with copyright and CC than I ought to. I'm also with Wikimedians of Iowa User Group, and am on ComCom. I'd like to help with OTRS to help reduce the backlog, facilitate helping at -en-help, and coordinate with the above. Thanks. Kevin (aka L235 · t · c · enwiki) 04:40, 19 February 2017 (UTC)

Boomer Vial[edit]

I'd like to help out on OTRS because I am looking to expand my base of knowledge regarding contributing to Wikipedia beyond what I currently know. -- Boomer Vial (talk) 08:08, 19 February 2017 (UTC)


I'd like to help out on OTRS because since I'm sysop and bureaucrat on it.wiki I think I can be of some help on the italian queues (I've already been OTRS Volunteer in 2007-2008). -- Civvì (talk) 21:31, 19 February 2017 (UTC)

Support Civvì is active in cleaning up copyright infringements on it.wiki, so she has a good first hand experience on topics related to OTRS. I can provide her support and show her the new boilerplate responses we have. --Ruthven (talk) 22:06, 19 February 2017 (UTC)
  • Support--Vituzzu (talk) 22:21, 21 February 2017 (UTC)
  • Support --Melos (talk) 22:25, 21 February 2017 (UTC)