OTRS/Volunteering

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OTRS Wikimedia.svg

Open-source Ticket Request System

For prospective volunteers

Volunteering for OTRS

The OTRS team always welcomes new volunteers to help with answering tickets. Nonetheless, to ensure the quality of service and given the confidential nature of the work, there is a selective application procedure.

The OTRS administrators are a group of highly-trusted and experienced volunteers who assess your application to join the OTRS team. When assessing an application, they familiarize themselves with your work on the Wikimedia projects to ensure that you are suitable as an addition to the OTRS team. It therefore takes some time before you receive a response regarding your application.

How do I volunteer?

If you are interested in volunteering, please read OTRS/Recruiting for information about what the job entails. Feel free to join #wikimedia-otrsconnect to ask any questions that you might have with regard to Wikimedia OTRS. Before applying, please ensure that you are:

Please review the list of queues prior to submitting your application, and apply for all of those queues where you think you'd be able to help.

Notes
  • The OTRS team is especially interested in users who are entrusted with any special tools on local projects (sysop, bureaucrat, checkuser, etc.), though this is not an absolute requirement.
  • Please also add links to help desk posts, talk pages, or other discussions you think are relevant.
  • Language skills — other than English — are also highly appreciated. Additional help in language queues is greatly needed and we'd like to know if you are able to help in any other language.
  • If you already have access to OTRS, and you'd like to get access to additional queues, you typically don't need to apply here. Ask on otrswiki:Administrator requests instead.
  • Permissions queues: users that already have strong knowledge of and experience with copyright issues, like administrators or or license reviewers on Wikimedia Commons, are highly appreciated and invited to volunteer. Users without such skills should apply for info queues instead.
German-speaking volunteers Flag of Germany.svg Flag of Austria.svg Flag of Switzerland.svg Flag of Liechtenstein.svg

If you'd like to volunteer for the info-de queue, please apply locally by following the instructions at de:Wikipedia:Support-Team#Mitarbeit im Support-Team.

Dutch-speaking volunteers Flag of the Netherlands.svg Flag of Belgium.svg Flag of Suriname.svg

If you'd like to volunteer for the info-nl queue, please apply below and send an email to contact-nl(at)lists.wikimedia.org for the team to assess your application.

Envelope-exclamation-mark.svgPlease add your application and also send an e-mail to volunteers-otrs(at)wikimedia.org linking to your application on this page and giving your age. Please do so each time you apply.


だ*ぜ[edit]

I believe I am trusted since I have rollbacker & patroller rights in zhwiki, editor (as the same as patroller) in lzhwiki, and global IP exempt. Also, I had signed the agreements a long time ago before application. -- a.k.a. Dasze 18:08, 8 August 2019 (UTC)

  • I dont particularly care about patroller being trusted or not but I think they posses enough communication skills and I think they can help in OTRS, I Support. One question, you asked for wuu queue but didn't indicate wuu proficiency, please do it. Regards and thanks for volunteering.--Cohaf (talk) 07:29, 9 August 2019 (UTC)
    Don't bother: if you read OTRS, only info-zh exists. --Ruthven (msg) 08:56, 9 August 2019 (UTC)
    Never minded. I wrote that just because of my point of view in Linguistics - "all subdivisions under Sinitic should be divided into different languages, not as dialects". That point of view makes me feel there should be something like "info-yue" or whatever. -- a.k.a. Dasze 10:11, 9 August 2019 (UTC)
  • Support:Trusted user. --KMB-ATENU139 Talk) 08:45, 10 August 2019 (UTC)
  • Support:I thought him are friendly to the other Wikipedia people,and he say very good english (and other language),so he could do a user for OTRS.Also I want to learn english and join the mission of the Wikipedia,so I thought here was a goodest place to learn english.I hope my badest english would not affect the ablelity to play wikipedia:)--SickManWP (talk) 11:33, 13 August 2019 (UTC)
  • Oppose Oppose - English is not good enough. - Richardkiwi (talk) 22:04, 13 August 2019 (UTC)
    @Richardkiwi: Why is that a concern? Vermont (talk) 04:38, 14 August 2019 (UTC)
    The user is only applying for Chinese queue, and that's not really an issue. Why?廣九直通車 (talk) 05:45, 14 August 2019 (UTC)
    No offence. I never talked with you or wrote an article on enwiki, wasn't it? So how could you judge my English ability from nowhere...🤔 -- a.k.a. Dasze 13:22, 14 August 2019 (UTC)

Arash[edit]

I'm one of sysops and bureaucrats of Persian Wikipedia. I had OTRS access (info-fa) some years ago as well. I would like to have it again to replay emails and help out the community.Arash 08:57, 14 August 2019 (UTC)

  • Support Arash is well known and active sysop and bureaucrat in fawiki Yamaha5 (talk) 11:06, 14 August 2019 (UTC)
  • Support Arash already had OTRS access, he is an active user in fa.wikipedia who can help us in info-fa to support more emails. Darafsh Kaviyani (Talk) 16:38, 14 August 2019 (UTC)
  • Support Arash is a trusted user and active sysop in fawiki. ARASH PT  talk  16:48, 14 August 2019 (UTC)
  • Did you send an e-mail per instructions above? --Krd 17:52, 14 August 2019 (UTC)
  • @Krd: I totally forgot it! Yes check.svg Done Arash 06:39, 15 August 2019 (UTC)