OTRS/Volunteering

From Meta, a Wikimedia project coordination wiki
Jump to: navigation, search
OTRS Wikimedia.svg

Open-source Ticket Request System

For prospective volunteers

Volunteering for OTRS

The OTRS team always welcomes new volunteers to help with answering tickets. Nonetheless, to ensure the quality of service and given the confidential nature of the work, there is a selective application procedure.

The OTRS administrators are a group of highly-trusted and experienced volunteers who assess your application to join the OTRS team. When assessing an application, they familiarize themselves with your work on the Wikimedia projects to ensure that you are suitable as an addition to the OTRS team. It therefore takes some time before you receive a response regarding your application.

How do I volunteer?

If you are interested in volunteering, please read OTRS/Recruiting for information about what the job entails. Feel free to join #wikimedia-otrsconnect to ask any questions that you might have with regard to Wikimedia OTRS. Before applying, please ensure that you are:

  • Willing to work on difficult, sensitive, and at times hostile messages
  • Courteous, skilled at resolving disputes, friendly – even in the face of hostility – sensitive to the needs of outsiders, and have exemplary discretion
  • Willing to provide identification to the Wikimedia Foundation if necessary, considering the access to nonpublic data policy
  • 16 years of age or older

Please review the list of queues prior to submitting your application, and apply for all of those queues where you think you'd be able to help.

Notes
  • The OTRS team is especially interested in users who are entrusted with any special tools on local projects (sysop, bureaucrat, checkuser, etc.), though this is not an absolute requirement.
  • Please also add links to help desk posts, talk pages, or other discussions you think are relevant.
  • Language skills – other than English – are also highly appreciated. Additional help in language queues is highly needed and we'd like to know if you are able to help in any other language.
  • If you already have access to OTRS, and you'd like to get access to additional queues, you typically don't need to apply here. Ask on otrswiki:Administrator requests.
German-speaking volunteers Flag of Germany.svg Flag of Austria.svg Flag of Switzerland.svg Flag of Liechtenstein.svg

If you'd like to volunteer for the info-de queue, please apply locally by following the instructions at de:Wikipedia:Support-Team#Mitarbeit im Support-Team.

Dutch-speaking volunteers Flag of the Netherlands.svg Flag of Belgium.svg Flag of Suriname.svg

If you'd like to volunteer for the info-nl queue, please apply below and send an email to contact-nl-at-lists.wikimedia.org for the team to assess your application.

Please add your application and also send an e-mail to volunteers-otrs-at-wikimedia.org linking to your application on this page and giving your age. Please do so each time you apply.

さかおり/Sakaori[edit]

  • Babel / Languages you can reply in: ja-N, en-1
  • Your most active user talk page(s): w:ja:User talk:さかおり
  • Email sent?: Yes
  • Queues you would like access to: permissions-jaThis queue is a mistake. Revoke it.--さかおり (talk) 13:04, 2 September 2015 (UTC), info-ja It only
I was asked help from sysop of info_ja.--さかおり (talk) 08:42, 27 August 2015 (UTC)
Support. He's active Japanese Wikipedia sysop and expected to help info-ja.--aokomoriuta (talk) 21:56, 27 August 2015 (UTC)
Support: s/he is one of the most trusted and distinguished user on jawp as far as I know (my main account is on jawp). --KurodaSho (talk) 17:36, 29 August 2015 (UTC)

@さかおり: Did you send an email as requested in the green box at the top of this page? If yes, please send again. --Krd 17:09, 31 August 2015 (UTC)

Re permissions-ja: I'd be slightly hesitant concerning copyright. Plus, I'm not sure if they know that permissions-ja has basically worked for Commons, not for Japanese Wikipedia. No problem with trust, and I'm pretty sure that they can learn from experiences, though. whym (talk) 13:13, 1 September 2015 (UTC)

I understood. Because I seem to have no trust from system operators, I decline to apply. I thank 2 people who supported me. Thank you very much.--さかおり (talk) 14:50, 1 September 2015 (UTC)
さかおり, whym is saying quite the opposite (and it's not a system operator, anyway…). Platonides (talk) 22:33, 1 September 2015 (UTC)
Now I find you also applied to permissions-ja. Why don't you request only info-ja? Whym seems to be opposite to only permissions queue. I expect you to help info-ja as I mentioned above. --aokomoriuta (talk) 09:30, 2 September 2015 (UTC)
For my English interpretation ability is poor, it seems to have been misunderstood. I was confused with the "permissions" and "permissions-ja".It will cancel for "permissions-ja".I will continue to Volunteering application. Thank you.--さかおり (talk) 13:04, 2 September 2015 (UTC)

Jaaron95[edit]

I'd like to help out on OTRS because I am fairly and sensibly familiar with en Wiki policies as I work in areas like DRN, AfD, AfC and in ACC. This can also help me in ACC, in case a notability issue arises. Also since I'm an AGFian, I can even-temperedly work with new users. Regards—JAaron95 Talk 14:51, 29 August 2015 (UTC)

With the best will in the world, I'd like to see this user making more manual edits before being granted access. A lot of their contributions seem to be vandal patrolling and semi-automated edits - I'd rather see a bit more falmiliarity with content contributing first, especially as there is no desperate need for new agents. Just my 2 cents. Mdann52 (talk) 18:22, 29 August 2015 (UTC)
Thanks for the cents. I appreciate it! On a lighter note, I've started using Huggle recently after a long pause. And for AWB, I'm just figuring out the ins and outs. And by 'content contributing', do you mean article creations? If so, I must admit, I'm not that sorta guy. But there are articles I've created, I've copy edited etc.. But my rationale is this; working in AfC and AfD is enough to build one's understanding on policies and guidelines. If there is no need for a Volunteer, please let me know and I'll back off. Regards—JAaron95 Talk 20:22, 29 August 2015 (UTC)
There is always a need for volunteers to some degree. I get your point with content exactly (I'm not an article creation type of guy either), but I see what you mean. I've gone a bit further back now, and see there is enough, please consider my comment struck. Mdann52 (talk) 20:26, 29 August 2015 (UTC)
  • Support: Trusted and known user, seems to have knowledge in Wiki policies. Samtar (talk) 14:58, 1 September 2015 (UTC)

Helmoony[edit]

  • Babel / Languages you can reply in: ar-N, fr-5, en-3, es-1
  • Your most active user talk page(s): ar:User:Helmoony
  • Email sent?: Yes
  • Queues you would like access to: info-ar (mainly), permissions-commons-ar, permissions-ar / info-fr, permissions-commons-fr and permissions-fr (for emails about Arab world and Canada / Arabic Wikipedia) / info-en (for emails about Arab world and Canada),

I'd like to help out on OTRS because I'm familiar with Wikimedia projects and policies (I'm sysop in Arabic Wikipedia since 2010). I also have the ability to understand the real needs even if the complain is not clear.--Helmoony (talk) 05:08, 2 September 2015 (UTC)

Muhammad Shuaib[edit]

  • Babel / Languages you can reply in: Urdu
  • Your most active user talk page(s): ur:User talk:محمد شعیب
  • Email sent?: YesNot proper
  • Queues you would like access to: info-ur

I'd like to help out on OTRS because I want help urdu wiki editors . -- Muhammad Shuaib (talk) 20:36, 3 September 2015 (UTC)

Muhammad Shuaib, please see the notes I left below for each applicant. You should also follow the same protocol. Thank you. Rjd0060 (talk) 12:59, 4 September 2015 (UTC)

Ameen Akbar[edit]

  • Babel / Languages you can reply in: Urdu
  • Your most active user talk page(s): ur:User talk:امین اکبر
  • Email sent?: Yes NOT RECEIVED
  • Queues you would like access to: info-ur

I'd like to help out on OTRS because I want help Urdu Wikipeida community and editors. --Ameen Akbar (talk) 21:39, 3 September 2015 (UTC)

Ameen Akbar, each user requesting access must follow the above instructions and email our volunteers-otrs@ address with their username/link to this application as well as their age. Without that, the application cannot be processed. Rjd0060 (talk) 12:59, 4 September 2015 (UTC)


Obaid Raza[edit]

  • Babel / Languages you can reply in: Urdu
  • Your most active user talk page(s): ur:User talk:Obaid Raza
  • Email sent?: Yes NOT RECEIVED
  • Queues you would like access to: info-ur

I'd like to help out on OTRS because I want help Urdu Wikipeida community and editors.--Obaid Raza (talk) 04:18, 4 September 2015 (UTC)

Obaid Raza, each user requesting access must follow the above instructions and email our volunteers-otrs@ address with their username/link to this application as well as their age. Without that, the application cannot be processed. Rjd0060 (talk) 12:59, 4 September 2015 (UTC)

Tahir Mahmood[edit]

  • Babel / Languages you can reply in: Urdu
  • Your most active user talk page(s): ur:User talk:Tahir_mq
  • Email sent?: Yes NOT RECEIVED
  • Queues you would like access to: info-ur

I'd like to help out on OTRS because I want help urdu wiki editors . --Tahir mq (talk) 07:13, 4 September 2015 (UTC)

Tahir Mahmood, each user requesting access must follow the above instructions and email our volunteers-otrs@ address with their username/link to this application as well as their age. Without that, the application cannot be processed. Rjd0060 (talk) 12:59, 4 September 2015 (UTC)

Ahmed Nisar[edit]

I'd like to help out on OTRS because I want to help and interact with editors . Ahmed Nisar (talk) 12:42, 4 September 2015 (UTC)

Ahmed Nisar, each user requesting access must follow the above instructions and email our volunteers-otrs@ address with their username/link to this application as well as their age. Without that, the application cannot be processed. Rjd0060 (talk) 12:59, 4 September 2015 (UTC)

Muzammil[edit]

  • Babel / Languages you can reply in: Urdu,Hindi, English-4, Bhojpuri-2
  • Your most active user talk page(s): ur:User talk:Hindustanilanguage
  • Email sent?: Yes NOT RECEIVED
  • Queues you would like access to: info-ur

I'd like to help out on OTRS because I want to help and interact with other editors . --Muzammil (talk) 13:12, 4 September 2015 (UTC)

Irfan Arshad[edit]

  • Babel / Languages you can reply in: Urdu
  • Your most active user talk page(s): ur:User talk:Irfan Arshad
  • Email sent?: Yes
  • Queues you would like access to: info-ur

I'd like to help out on OTRS because I want to help and interact with other editors . --Irfan Arshad (talk) 14:17, 4 September 2015 (UTC)