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OTRS Wikimedia.svg

Open-source Ticket Request System

For prospective volunteers

Volunteering for OTRS

The OTRS team always welcomes new volunteers to help with answering tickets. Nonetheless, to ensure the quality of service and given the confidential nature of the work, there is a selective application procedure.

The OTRS administrators are a group of highly-trusted and experienced volunteers who assess your application to join the OTRS team. When assessing an application, they familiarize themselves with your work on the Wikimedia projects to ensure that you are suitable as an addition to the OTRS team. It therefore takes some time before you receive a response regarding your application.

How do I volunteer?

If you are interested in volunteering, please read OTRS/Recruiting for information about what the job entails. Feel free to join #wikimedia-otrsconnect to ask any questions that you might have with regard to Wikimedia OTRS. Before applying, please ensure that you are:

Please review the list of queues prior to submitting your application, and apply for all of those queues where you think you'd be able to help.

  • The OTRS team is especially interested in users who are entrusted with any special tools on local projects (sysop, bureaucrat, checkuser, etc.), though this is not an absolute requirement.
  • Please also add links to help desk posts, talk pages, or other discussions you think are relevant.
  • Language skills – other than English – are also highly appreciated. Additional help in language queues is highly needed and we'd like to know if you are able to help in any other language.
  • If you already have access to OTRS, and you'd like to get access to additional queues, you typically don't need to apply here. Ask on otrswiki:Administrator requests.
German-speaking volunteers Flag of Germany.svg Flag of Austria.svg Flag of Switzerland.svg Flag of Liechtenstein.svg

If you'd like to volunteer for the info-de queue, please apply locally by following the instructions at de:Wikipedia:Support-Team#Mitarbeit im Support-Team.

Dutch-speaking volunteers Flag of the Netherlands.svg Flag of Belgium.svg Flag of Suriname.svg

If you'd like to volunteer for the info-nl queue, please apply below and send an email to contact-nl(at)lists.wikimedia.org for the team to assess your application.

Envelope-exclamation-mark.svgPlease add your application and also send an e-mail to volunteers-otrs(at)wikimedia.org linking to your application on this page and giving your age. Please do so each time you apply.


I'd like to help out on OTRS because I've been of help to multiple users seeking assistance both on my talkpage and in real life. I'm aware of the backlog at OTRS and would like to help out when I can! My previous application here was denied due to some concerned about the security of my account which I have now fixed. (pinging @TonyBallioni: as he noted the previous incidence.) Mahveotm (talk) 23:44, 10 February 2019 (UTC)

Did you send an e-mail for this application? --Krd 10:26, 11 February 2019 (UTC)
Apparently I sent it to the wrong email address, I've resent it. Regards, Mahveotm (talk) 14:39, 11 February 2019 (UTC)

Wildly boy[edit]

Hi,I'm a patroller and rollbacker in zhongwen wikipedia,I'm also a rollbacker in wikidata.I want to help my lang's people who have trouble in reding or writing the zhongwen wikipedia or wikidata.ThanksWildly boy (talk) 14:55, 11 February 2019 (UTC)


  • User links: 1233 (talk contribs CentralAuth global count blocks)
  • Babel/Languages you can reply in: zh-5, en-4.5 (zh-yue-N)
  • Your most active user talk page(s): zhwiki , enwiki
  • Queues you would like access to: info-zh , permissions-zh-hant , info-en , permissions-en
  • Email sent? Not yet, sending

I have been dealing with issues by answering enquiries about editing in both the English Wikipedia and the Chinese Wikipedia. Seeing the backlog in info-en, and , I hope to contribute more to answering the questions and help (in both article quality and other things). I am currently helping at locally-hosted events in Hong Kong and is receiving numerous requests for helping out (internally and externally).
1233 | Questions?| This message is left by him at 10:03, 15 February 2019 (UTC)


I'd like to help out on OTRS because I am highly active in the IRC channels and many users who come in to #wikipedia-en-help require pointing towards the OTRS system. SITH (talk) 22:23, 15 February 2019 (UTC)

  • Note: I have signed L45. SITH (talk) 23:34, 15 February 2019 (UTC)


I do a lot of recent changed patrol, and I like the part of that job where I can help people who are actually trying to improve the wiki. I imagine I would be able to do more of that at OTRS. Gaelan (talk) 07:25, 16 February 2019 (UTC)