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OTRS Wikimedia.svg

Open-source Ticket Request System

For prospective volunteers

Volunteering for OTRS

The OTRS team always welcomes new volunteers to help with answering tickets. Nonetheless, to ensure the quality of service and given the confidential nature of the work, there is a selective application procedure.

The OTRS administrators are a group of highly-trusted and experienced volunteers who assess your application to join the OTRS team. When assessing an application, they familiarize themselves with your work on the Wikimedia projects to ensure that you are suitable as an addition to the OTRS team. It therefore takes some time before you receive a response regarding your application.

How do I volunteer?

If you are interested in volunteering, please read OTRS/Recruiting for information about what the job entails. Feel free to join #wikimedia-otrsconnect to ask any questions that you might have with regard to Wikimedia OTRS. Before applying, please ensure that you are:

Please review the list of queues prior to submitting your application, and apply for all of those queues where you think you'd be able to help.

  • The OTRS team is especially interested in users who are entrusted with any special tools on local projects (sysop, bureaucrat, checkuser, etc.), though this is not an absolute requirement.
  • Please also add links to help desk posts, talk pages, or other discussions you think are relevant.
  • Language skills – other than English – are also highly appreciated. Additional help in language queues is highly needed and we'd like to know if you are able to help in any other language.
  • If you already have access to OTRS, and you'd like to get access to additional queues, you typically don't need to apply here. Ask on otrswiki:Administrator requests.
German-speaking volunteers Flag of Germany.svg Flag of Austria.svg Flag of Switzerland.svg Flag of Liechtenstein.svg

If you'd like to volunteer for the info-de queue, please apply locally by following the instructions at de:Wikipedia:Support-Team#Mitarbeit im Support-Team.

Dutch-speaking volunteers Flag of the Netherlands.svg Flag of Belgium.svg Flag of Suriname.svg

If you'd like to volunteer for the info-nl queue, please apply below and send an email to contact-nl-at-lists.wikimedia.org for the team to assess your application.

Envelope-exclamation-mark.svgPlease add your application and also send an e-mail to volunteers-otrs-at-wikimedia.org linking to your application on this page and giving your age. Please do so each time you apply.


  • User links: acagastya (talk contribs CentralAuth global count blocks)
  • Babel / Languages you can reply in:
  • Your most active user talk page(s): [en.wikinews.org/wiki/User_talk:Acagastya]
  • Email sent?: Yes
  • Queues you would like access to: info-en, info-es, info, permissions-es, permissions-en, wikinews, wikibooks, wikimedia, wikipedia. (For Hindi and Gujarati, I have listed 'info')

I would like to help OTRS so we can deal with licensing and seeking permission for photos, mainly of living people primarily for Wikinews articles. I know Hindi, and Gujarati, so I can help in replying to mails in those languages. Special rights: Reviewer (en.wikibooks.org)
acagastya  ✉ Dicere Aliquid :) 10:27, 19 March 2017 (UTC)


I've been patroller and rollbacker since 2014 on zhwp. Now I'm also active on IRC channel #wikipedia-zh and often help newbies. So I think I'm able to help with OTRS and handle messages. Thanks. --WhitePhosphorus (talk) 14:16, 20 March 2017 (UTC)


I was formerly on OTRS, but resigned during a temporary semi-retirement from enwp. The permissions queues are long, and I'd like to help out again. Thanks, FASTILY 00:26, 22 March 2017 (UTC)


I'd like to help out on OTRS because I have a quiet knowledge of Commons license and another Wikipedia rules and regulations.I am able to understand and provide information in all three language I.e English Hindi and Marathi. In the list of queues there is no such as for Marathi and Hindi language but yet If available than add me to it too -- Tiven2240 (talk) 07:27, 22 March 2017 (UTC)