OTRS

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OTRS Wikimedia.svg

Open-source Ticket Request System

Para futuros voluntários

OTRS (Open-source Ticket Request System) é um software usado para lidar com perguntas, reclamações e comentários do público através de e-mail para os projetos da Wikimedia. Voluntários que foram confiados para dar respostas corteses, úteis e precisas recebem acesso ao sistema através da rede na https://ticket.wikimedia.org/. Mais voluntários são sempre necessários. Portanto, caso esteja interessado em se voluntariar, por favor, leia "OTRS/Recruiting" para mais informações sobre como ajudar. Normalmente, se você é um editor experiente e se sente qualificado para ajudar respondendo a e-mails em seu idioma, por favor, considere criar um pedido para se voluntariar. Se gostaria de ajudar a criar um endereço de e-mail para um projeto/língua que ainda não possui uma fila de pedidos no OTRS, por favor, entre em contato com um administrador do OTRS para criar um.

Há também um canal de IRC (#wikimedia-otrsConecte-se), uma wiki privada e diversas listas de e-mail dedicadas ao OTRS da Wikimedia.

Filas

Abaixo, está uma lista com todas as filas às quais pode se inscrever. Por favor, sinta-se à vontade para se inscrever em todas as filas em que acredita que é capaz de ajudar.

Listed below are "community queues", which typically represent a specific project or language. Wikimedians interested in volunteering are able to apply to any of the queues listed below. There are many other queues within the system but they have restricted access (for example chapter queue access is approved by a chapter representative).

Daily reports of high-traffic queues are available on Toolforge.

Info

These queues are the general information addresses that are displayed on the Contact us pages on the Wikipedia projects (See the English Wikipedia's page, for example). Emails to these addresses usually deal with questions from readers of Wikipedia and from the subjects of articles. Emails are sorted into queues based on the language that they are written in, not the project that they relate to, because the queues are staffed by Wikimedia volunteers speaking a certain language, not from a certain project. Info queues are currently available in the following languages:

  • info (para todas as outras línguas)
  • info-als (Alemannisch)
  • info-ar (árabe)
  • info-bn (bengalês)
  • info-ca (catalão)
  • info-cs (checo)
  • info-da (dinamarquês)
  • info-de (alemão)
  • info-el (grego)
  • info-en (inglês)
  • info-es (espanhol)
  • info-et (estónio)
  • info-fa (persa)
  • info-fi (finlandês)
  • info-fr (francês)
  • info-he (hebraico)
  • info-hr (croata)
  • info-hu (húngaro)
  • info-id (indonésio)
  • info-it (italiano)
  • info-ja (japonês)
  • info-ko (coreano)
  • info-mk (macedónio)
  • info-nds (baixo-alemão)
  • info-nl (neerlandês)
  • info-no (norueguês)
  • info-pl (polaco)
  • info-pt (português)
  • info-ro (romeno)
  • info-ru (russo)
  • info-scn (siciliano)
  • info-sk (eslovaco)
  • info-sl (esloveno)
  • info-sr (sérvio)
  • info-sv (sueco)
  • info-tr (turco)
  • info-uk (ucraniano)
  • info-ur (urdu)
  • info-vi (vietnamita)
  • info-zh (chinês)

Permissões

Sometimes Wikimedians would like to use images that do not have clear cut licensing information in articles. These images might not be licensed already, might have a license that is not permissive enough for use on Wikipedia, or might otherwise need confirmation that the copyright holder has agreed to the license shown on the projects. Wikimedians often contact the copyright holders of various images and ask them to license them so that they can be used on Wikimedia projects. The permissions team on OTRS is the one that processes these "permissions" e-mails and attempts to verify that the copyright holder releases the images under an allowable license, that they do so clearly while understanding what that means, and that they actually are allowed to license the images in such a way (e.g. they hold copyright). These e-mails are then stored in the ticket system so that they can be verified by anyone with appropriate access.

  • permissions-ar (árabe)
  • permissions-de (alemão)
  • permissions-el (grego)
  • permissions-en (inglês)
  • permissions-commons (para mídia hospedada no Commons)
  • permissions-es (espanhol)
  • permissions-et (estónio)
  • permissions-fi (finlandês)
  • permissions-fr (francês)
  • permissions-hu (húngaro)
  • permissions-it (italiano)
  • permissions-ja (japonês)
  • permissions-ko (coreano)
  • permissions-ml (malaiala)
  • permissions-nl (neerlandês)
  • permissions-no (norueguês)
  • permissions-pl (polaco)
  • permissions-pt (português)
  • permissions-ru (russo)
  • permissions-sk (eslovaco)
  • permissions-sl (esloveno)
  • permissions-sr (sérvio)
  • permissions-tr (turco)
  • permissions-uk (ucraniano)
  • permissions-vi (vietnamita)
  • permissions-zh-hans (chinês simplificado)
  • permissions-zh-hant (chinês tradicional)


Photosubmissions

Wikimedia projects often lack good, freely-licensed images for certain articles, especially biographies of living persons. To mitigate this, the photosubmission queues were created on OTRS. They allow readers of Wikipedia and subjects (or their agents) of articles on the project to easily submit (via email to us) photos to help illustrate their articles.

Similar to the operation of permissions queues, the photosubmission team verifies that the person submitting the image is capable of freely licensing it, that they clearly state their intent to license it under a specific free license, and that they understand what they are doing. The team then helps by uploading and adding the image(s) to the relevant articles. The Dutch OTRS team has a similar initiative as part of their info-nl queue: Wikiportrait.

Projetos-irmãos

Commons-logo.svg Wikibooks-logo.svg Wikinews-logo.png Wikiquote-logo.png Wikidata-logo.svg Wikisource-logo.svg Wikispecies-logo.png Wiktionary-logo.svg Wikiversity-logo.svg Wikivoyage-Logo-v3-icon.svg

Although the majority of our mail goes to Wikipedia-related queues, we do have dedicated queues set up for each of the "sister projects" shown above. These queues were created to give each of our projects the special attention they deserve so that we can seek out the best volunteer agents to serve on our team on those particular queues. If you have any particular knowledge about any of the Sister projects above, please feel free to request access to them individually as part of your application.

Outras filas

There are many other queues in use within our OTRS implementation. They range in purpose but share one core purpose: to assist in facilitating communication amongst Wikimedia users, readers, customers and anybody else who has something to say! Through Wikimedia OTRS we support “Wiki Loves Monuments”, a number of Wikimedia chapters, several local oversight teams and numerous other foundation-related projects.

Administradores do OTRS

Se tem qualquer questionamento sobre como se inscrever ou sobre algo mais, relacionado ao OTRS da Wikimedia, sinta-se à vontade para entrar em contato com uma das pessoas abaixo. Pode, também, enviar e-mail para volunteers-otrs(at)wikimedia.org ou se juntar a nós na rede de IRC do freenode no #wikimedia-otrsConecte-se.

Se discorda de uma ação que está ligada a um tíquete do OTRS e gostaria que ela fosse revista por outro voluntário OTRS, por favor, veja Special:MyLanguage/OTRS/Review ou entre em contato com um dos administradores abaixo.

Usuário Línguas Localização Fuso horário E-mail Apelido(s) no IRC
Daniel en, is-3 Adelaide, Australia UTC+09:30 – Australian Central Standard Time dbryantsa(at)gmail.com DanielB
DCB de, en-2 Germany UTC+01:00 – Central European Time via EmailUser DCB_
Emufarmers en USA UTC−05:00 – Eastern Time (North America) via EmailUser Emufarmers
Keegan en Huntsville, Alabama, USA UTC−06:00 – Central Time (North America) via EmailUser Keegan
Krd de, en-3 Germany UTC+01:00 – Central European Time via EmailUser Krd
Mailer diablo en, zh Singapore UTC+08:00 – Singapore Standard Time via EmailUser mailer_diablo
Matthewrbowker en, es-3 Colorado, United States UTC−07:00 – Mountain Standard Time via EmailUser Matthew_
MF-Warburg de, en-3, fr-2, tet-1, es-1 Germany UTC+01:00 – Central European Time via EmailUser MF-W
Raymond de, en-3, nl-2 Cologne, Germany UTC+01:00 – Central European Time raimond.spekking(at)gmail.com Raymond_
Ruthven fr, it, en-4, es-4 France UTC+01:00 – Central European Time via EmailUser ruthven
Rjd0060 (Ryan) en USA UTC−05:00 – Eastern Time (North America) rjd0060.wiki(at)gmail.com RD, Rjd0060
Sphilbrick en USA UTC−05:00 – Eastern Time (North America) via EmailUser

Ver também