Radiant Operational Engagement - Interventional Radiology
What are we doing?[edit]We are establishing a quarterly outlet for primary TS to check-in with *** to gather feedback about specific pieces of functionality, provide updates on key issues, understand their priorities, and to address challenges that they are currently facing. TL;DR/Takeaways[edit]
Why?[edit]Why IR Nurses?[edit]The ... role is a useful position situated between operational leadership and clinical staff..... How is this different from Talk IR?[edit]Talk IR calls will occur every 18 months on average. However, our users want to hear from us more often than that! Providing a quarterly outlet to discuss high level goals and challenges, as well as gather feedback, will be a big win for our users! If your customer has a Talk IR call, that will replace one of the quarterly calls with your breast imaging coordinator. You can cancel the occurrence for that quarter. But still complete the Guru note (more info below) with any relevant information gathered during the Talk IR call. Also, unlike Talk IR, which is led by a Talk Radiant coordinator, these quarterly calls will be primarily led and coordinated by the customer's primary TS (you). Scheduling the Call[edit]Introduce the call to your Radiant team[edit]Introduce the idea of a quarterly check-in with ... on one of your weekly IT calls. You can use some of the following talking points to describe why we're doing this, and what we expect to come out of this. Also, when introducing this to your Radiant team, identify a point person from the IT team to include on the calls - this can be the Radiant PM, lead analyst, or lead IR analyst (if applicable).
Schedule the call[edit]Instead of asking your IT team to coordinate the call, you should instead ask for the contact information for your customer's breast imaging coordinator(s) so that you can reach out and work out the logistics directly. If your customer takes issue with your reaching out to operations directly, or wants to have a meeting room, it is fine for them to own the meeting request. Don't worry about doing the back-and-forth over email to find a time when everyone is available. Choose a time and push it out far enough (usually a month or so) out that your breast imaging coordinator(s) and IT representative can make that time work. Set a recurrence of once every three months. If they absolutely cannot make that time work, they will let you know, and you can reschedule at that point. You can reach out to your breast imaging coordinators using this <link>F:\Radiology\TS\Operational Engagement\Meeting Request Template.oft|meeting request template</link> - be sure to include a WebEx, a recurrence, and change the length of the meeting to an hour! (also - please save a copy of the outlook template instead of opening it) Preparing for the Call[edit]Follow the process outlined below to prepare for your quarterly touchbase with your IT and operational counterparts:
Stakeholders[edit]
Epic-owned Sections[edit]We own the following sections of the agenda:
Follow these steps to prepare the Epic-owned sections. Introductions & Happiness[edit]
Review Past Documentation and Issues[edit]Review the items below to help determine what issues and development requests should be added to the agenda for discussion:
Epic-owned Topic[edit]Below is a link to various topics you can select for your call. Use judgement to decide which one would be most relevant and useful for this quarter's call. Each topic comes with specific talking points and questions for you to ask - gather feedback, be inquisitive, and be sure to pass any important feedback along to the IR group in the way of an email and QAN where appropriate. Don't feel restricted to going through these talking points - poke and prod with your own questions about the respective topic using your better judgement! REPLACE THE LINK Update the Agenda[edit]
Customer-Owned Topics[edit]Your IR Nurses own the Challenges & Improvements section, as well as the Goals & Priorities section. When you send the agenda prior to the meeting, explicitly call out the topics each stakeholder owns. This will ensure the point people take the time to prepare for the meeting beforehand and they are not surprised by the need to prepare for the meeting. You can use the email template found REPLCE THE LINK IF YOU WANT TO USE THIS <link>F:\Radiology\TS\Operational Engagement\Agenda Email Template.oft|here</link> (please save your own copy when prompted to Open or Save), don't forget to attach the agenda! (if someone has the email template locked, you can also look at ALSO THIS ONE <link>F:\Radiology\TS\Operational Engagement\Agenda Email Template.docx|this word doc</link>) Follow Ups[edit]
Resources[edit]Questions? Reach out to the Radiant <link>http://guru/Staff/YellowPages/Default.aspx?skillid=60194%7CApplication Operational Owners</link>
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