Soutien et Sûreté

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This page is a translated version of the page Support and Safety and the translation is 14% complete.

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Soutien et sûreté (SuSa, auparavant Community Advocacy, Plaidoyer pour la communauté) travaille avec la Wikimedia Foundation, les contributeurs et le public en fournissant un appui pour les initiatives de la Fondation avec un accent sur les consultations communautaires, la gouvernance et la formation, tout en abordant la confiance et la sécurité, y compris les préoccupations nécessaires concernant les menaces communiquées sur nos projets et aident à garantir la sécurité des participants aux événements organisés par la Wikimedia Foundation. Ce département fait partie du département Engagement communautaire et travaille en étroite collaboration avec l'équipe juridique. Une grande partie de notre temps est consacré aux réponses d'urgence, et à diriger les demandes de contacts du service à la clientèle pour les amener au bon groupe d'éditeurs bénévoles. Nous surveillons également les questions d'intérêt pour les communautés émergentes et essayons d'apporter un soutien à d'autres départements afin qu'ils puissent travailler efficacement avec les communautés. Nous servons également de passerelle, reliant les ressources aux domaines d'expertise du personnel.

Ce que nous faisons

Affiche présentant la commission Soutien et Sûreté de la Wikimedia Foundation et les secteurs dont ils s'occupent.

La commission Soutien et Sûreté soutien l'équipe, le public et les bénévoles de notre communauté via une douzaine de procédures suivant trois grands axes. La commission est composée de deux équipes : Confiance et Sûreté ainsi que Soutien.

Soutien direct à la communauté

L'équipe Support et Sûreté fait le lien entre la base des contributeurs et contributrices du monde entier et des langues diverses. Elle entretien le lien entre les communautés à travers le monde. Nous facilitons les interactions entre des volontaires, la Wikimedia Foundation et le public pour soutenir divers groupes fonctionnels pivots de notre communautés dans leur travail.

Les projets portés par l'équipe Soutien incluent la recherche de faits de harcèlements ou de problèmes de comportement, la conduite de discussions entre les contributeurs et les partenaires, et l'analyse de données sur les manières dont les communautés Wikimedia gèrent leurs problèmes. Nous avons également développé plusieurs modules de conseils pratiques pour mieux gérer le harcèlement en ligne et la protection durant des évènements. Nous travaillons avec la commission Ressources communautaires pour adapter nos outils aux contextes des rencontres.

Regular workflows include:

Trust and Safety

The Wikimedia Foundation aims to defer to local and global community processes to govern on-wiki interactions. However, at times, we must step in to protect the safety and integrity of our users, our contributors, and the public. We support a healthy environment on our projects through several work areas. Among other measures, we receive and handle reports of major safety issues on Wikimedia projects, including suicide threats, threats of violence, and child pornography. We also own the policies regarding Wikimedia Foundation bans of users from the projects and from Foundation-funded or supported events, and we work with other Foundation teams to address concerns about user privacy and freedom that do not necessarily rise to the level of bans.

As a part of the Foundation’s commitment to respect community autonomy, the Trust & Safety team does not handle general community or community-member disputes that may be addressed through community processes, nor does it serve as an appeal venue for community-made policies and decisions. While we are happy to assist community members in need of help, many times that help will consist of assisting the person to find the right community venue to solve their problem.

Regular workflows include:

  • Evaluation and reporting: Child pornography reports, Emergency@Wikimedia
  • Global & Event bans: requests, inquiries, investigations & maintenance
  • Identification and access rights for community
  • T&S database management: mandatory and best-practice record-keeping

Resources

Internal support

We provide guidance, advice and support to Foundation staff, the Board, and committees. We assist staff routinely with community and content related concerns, including processing DMCA takedown and notification requirements and, where necessary, responding to search warrants and legally valid subpoenas. We help onboard new staff about community norms and practices, and we manage requests for advanced user rights required for staff members to do their work by assessing needs and liaising with the stewards.

Regular workflows include:

  • Supporting Executives: the Executive Director, the Executive Office, Jimmy Wales.
  • Liaison work: to the election committee, the cross-wiki Ombudsman Commission, and other WMF teams. Consultations on community issues are made available on request to all non-engineering teams and departments. (Engineering teams and departments work with Community Liaisons)
  • Supporting the staff: Advanced privileges and user rights for staff, community on-boarding
  • Legal support: DMCA takedown and notification requirements, search warrant and subpoena compliance

Who we are

The Support and Safety team consists of the following people.

Maggie Dennis
Maggie created an account on the English Wikipedia as User:Moonriddengirl on 8 April 2007. There, she dedicated a good bit of her time to administrative work, particularly in the area of copyright cleanup, and to creating articles as a member of the albums WikiProject. She joined the Wikimedia Foundation as its first Community Liaison in May 2011. She is the Director of Support, Safety and Programs.
Jan Eissfeldt
Jan became a registered editor on the German Wikipedia in March 2004 as User:Jan eissfeldt, focusing heavily (but not exclusively) on topics related to philosophy and argumentation theory. He joined the Wikimedia Foundation as a Community Advocate (International) in April 2013. In January 2017, he became Senior Strategist, helping both the "Support" and "Trust & Safety" teams plan, prioritize and coordinate their work.

Support task force

Patrick Earley
Patrick registered as User:The Interior on Christmas Day 2008. With a focus on topics related to his home country of Canada and on bringing access to resource materials to other volunteers through the Wikipedia Library, Patrick began at the Wikimedia Foundation as a Community Liaison (International) in July 2013. He became Senior Community Advocate in February 2015 and is now Manager, Support.
Sydney Poore
Sydney, also known as FloNight, created her account on the English Wikipedia in September 2005. She became an administrator there in 2006, and has served on its Arbitration Committee in the past. She joined the Wikimedia Foundation in March 2017 as a Community Advocate, working closely with the Anti-Harassment Tools team.
Christel Steigenberger
Christel, also known as Kritzolina, created her account on the German Wikipedia in January 2014. She became an administrator there in 2015 and also started to upload to commons, where she is most active at the moment. She then joined the Wikimedia Foundation in July 2017 as a Community Advocate, primarily focused on Support tasks. She has a professional background of having worked as a Social Worker for more than 20 years.
Joe Sutherland
Joe began editing in July 2006 and now serves as an administrator and functionary on the English Wikipedia as "Fox". He joined the Wikimedia Foundation as a Communications Volunteer in September 2013, before becoming a Communications Intern in May 2015 and Communications Fellow in March 2016. He moved to the Support and Safety team in May 2016 as a Community Advocate (International), primarily focused on Support tasks.


Trust & Safety task force

James Alexander
James joined the movement as User:Jamesofur on 22 November 2006. He came on board with the Wikimedia Foundation in August 2010, originally as an Associate Community Officer for the fundraiser and has since then contributed in many areas, including as Wikimedia Fellow, Business Analyst, and Manager Wikimedia Merchandise. He is currently the Manager, Trust & Safety.
Karen Brown
Karen, also known as Fluffernutter, created her account on the English Wikipedia in April 2008. She became an administrator and oversighter there in 2011, and then joined the Wikimedia Foundation in September 2015 as a Community Advocate, primarily focused on Support tasks. She moved to the Trust and Safety taskforce in July 2017.
Kalliope Tsouroupidou
Kalli came on board with the Wikimedia Foundation as a Community Advocate (International) in April 2015, bringing with her over 7 years of trust & safety experience from Couchsurfing. She is a key component, alongside James, of the Trust & Safety Taskforce.

Contacting us

Do you have a question for or about the Support and Safety team? You can reach us at ca@wikimedia.org.
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Sousa!
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The Support and Safety team (SuSa)

Maggie Dennis
Director of Support, Safety and Programs
James Alexander
Manager, Trust & Safety
Karen Brown
Community Advocate (Trust & Safety)
Patrick Earley
Manager, Support
Jan Eissfeldt
Senior Strategist
Sydney Poore
Community Advocate (Support)
Christel Steigenberger
Community Advocate (Support)
Joe Sutherland
Community Advocate (Support)
Kalliope Tsouroupidou
Community Advocate (Trust & Safety)