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|style="padding: 2em;background-color:#EFEFEF" | Support and Safety (SuSa, formerly Community Advocacy) serves the Wikimedia Foundation, contributors and the public by providing support on Foundation initiatives with a focus on community consultations, governance, and training, and by addressing trust and safety concerns including around appropriately escalating threats communicated on our projects and helping to safeguard the safety of attendees of Wikimedia Foundation supported events. Support and Safety comprises part of the Community Engagement department and works closely with the Legal team. Much of our time is spent "fire-fighting" and triaging customer service contacts to get them to the correct group of editing volunteers. We also monitor issues of emerging concern for the communities and attempt to provide support to other departments so that they can effectively work with communities. We also serve as a bridge, connecting resources and domain expertise to the staff.

Who we are

• 
  Maggie Dennis
  Director of Support, Safety and Programs
• 
  James Alexander
  Manager, Trust & Safety
• 
  Karen Brown
  Community Advocate
• 
  Patrick Earley
  Senior Community Advocate
• 
  Jan Eissfeldt
  Community Advocate (International)
• 
  Joe Sutherland
  Community Advocate (International)
• 
  Kalliope Tsouroupidou
  Community Advocate (International)

Resources you will find

The Support and Safety team supports staff, the public and volunteers in our community through approximately 12 workflows in three broad areas: Direct Community Support, Trust and Safety and Internal support.
Have a question? Please read the FAQ. If your question is still unanswered, you can post a question publicly on Meta under Ask a question, or via email to cawikimedia · org, or to one of the contact emails on the areas of support.

How you can contribute

we need to flesh this out with Karen .