Volunteer Response Team/Naming convention
The Volunteer Response Team (VRT) is the name of the group. The name of the software is the Volunteer Response Team System (VRTS), and the administrators are the Volunteer Response Team System Administrators (VRTS admins).
Volunteer Response Team (VRT)/Volunteer Response Team System (VRTS)[edit]
The name Volunteer Response Team references the status of members as volunteers, that their primary function is responding to requests and inquiries, and that there is a team and community of agents. The name VRT is used when referencing the community, so VRT is used for the name of the wiki, mailing lists (vrt-xx@lists.wikimedia.org), and any pages or mentions on other wikis relating to the operation of the team.
Other examples:
otrs-wiki.wikimedia.orgbecomesvrt-wiki.wikimedia.orgvolunteers-otrsbecomes
wikimedia.orgvolunteers-vrtwikimedia.org
The name Volunteer Response Team System references the software used by the VRT. The name VRTS is used when referencing the software system itself, associated pages and processes on the wikis, such as the VRTS administrators, lists of queues, the global user group vrts-permissions, instructions, and other things relating to the operation of the system.
Localization[edit]
Language communities that wish to localize the name for the team and system into their language are free to do so.
| Language | Language team name | Tool name |
|---|---|---|
| English | Volunteer Response Team (VRT) | Volunteer Response Team System (VRTS) |
| Finnish | VRTS-sähköpostitiimi | |
| French | Équipe bénévole de réponse aux courriels (EBRC) | |
| German | Support-Team | |
| Italian | Verifiche, Risposte e Ticket (VRT) | Verifiche, Risposte e Ticket: il Software (VRTS) |
| Thai | ทีมอาสาสมัครตอบรับ | ระบบทีมอาสาสมัครตอบรับ |
| Dutch | Contactpunt | Volunteer Response Team System (VRTS) |
| … |
Templates[edit]
Renaming conventions for templates names in English (commons and en.wiki).
| Wikidata item | OTRS name | VRTS name | note |
|---|---|---|---|
| Q6588199 | Template:PermissionOTRS | Template:PermissionTicket |  Done
|
| Q6602622 | Template:OTRS pending | Template:Permission pending | Done
|
| Template:OTRS pending header | Template:Permission pending header | v | |
| Q14375421 | Template:OTRS received | Template:Permission received | Done
|
| Template:OTRS received header | Template:Permission received header | ||
| Q7071184 | Template:ConfirmationOTRS | Template:Permission Confirmation | |
| Template:OTRS accreditation | Template:AccreditationTicket | ||
| Template:OTRS info | Template:VRT info | Done
| |
| Template:Verified account | Template:Verified account | ||
| Q7800756 | Template:User OTRS | Template:User VRT | |
| Q23542894 | Template:OTRS ticket | Template:VRTS ticket | |
| Q17305290 | Template:User OTRS-Wiki | Template:User VRT-Wiki | |
| Q10856710 | Template:OTRS talk | Template:VRTS talk | |
| Q10856710 | Template:OTRS topicon | Template:VRT topicon | |
| - | Template:OTRS topicon1 | Template:VRT topicon1 | en.wiki only |