OTRS/Convenzioni di nomenclatura
Il nome del gruppo è Volunteer Response Team (VRT). Il nome del software è Volunteer Response Team System (VRTS), e gli amministratori sono agli admin del Volunteer Response Team System Administrators (VRTS admins).
Volunteer Response Team (VRT)/Volunteer Response Team System (VRTS)
The name Volunteer Response Team references the status of members as volunteers, that their primary function is responding to requests and inquiries, and that there is a team and community of agents. The name VRT is used when referencing the community, so VRT is used for the name of the wiki, mailing lists (vrt-xx@lists.wikimedia.org
), and any pages or mentions on other wikis relating to the operation of the team.
Other examples:
otrs-wiki.wikimedia.org
becomesvrt-wiki.wikimedia.org
volunteers-otrswikimedia.org
becomesvolunteers-vrtwikimedia.org
The name Volunteer Response Team System references the software used by the VRT. The name VRTS is used when referencing the software system itself, associated pages and processes on the wikis, such as the VRTS administrators, lists of queues, the global user group vrts-permissions
, instructions, and other things relating to the operation of the system.
Adattamento
Le comunità linguistiche che desiderano adattare nella loro lingua il loro nome, sia per il team che per il sistema, sono libere di farlo.
Language | Language team name | Tool name |
---|---|---|
inglese | Volunteer Response Team (VRT) | Volunteer Response Team System (VRTS) |
finlandese | VRTS-sähköpostitiimi | |
francese | Équipe bénévole de réponse aux courriels (EBRC) | |
tedesco | Support-Team | |
italiano | Verifiche, Risposte e Ticket (VRT) | Verifiche, Risposte e Ticket: il Software (VRTS) |
thailandese | ทีมอาสาสมัครตอบรับ | ระบบทีมอาสาสมัครตอบรับ |
olandese | Contactpunt | Volunteer Response Team System (VRTS) |
… |
Templates
Renaming conventions for templates names in English (commons and en.wiki).
Wikidata item | OTRS name | VRTS name | note |
---|---|---|---|
Q6588199 | Template:PermissionOTRS | Template:PermissionTicket | Fatto |
Q6602622 | Template:OTRS pending | Template:Permission pending | Fatto |
Template:OTRS pending header | Template:Permission pending header | v | |
Q14375421 | Template:OTRS received | Template:Permission received | Fatto |
Template:OTRS received header | Template:Permission received header | ||
Q7071184 | Template:ConfirmationOTRS | Template:Permission Confirmation | |
Template:OTRS accreditation | Template:AccreditationTicket | ||
Template:OTRS info | Template:VRT info | Fatto | |
Template:Verified account | Template:Verified account | ||
Q7800756 | Template:User OTRS | Template:User VRT | |
Q23542894 | Template:OTRS ticket | Template:VRTS ticket | |
Q17305290 | Template:User OTRS-Wiki | Template:User VRT-Wiki | |
Q10856710 | Template:OTRS talk | Template:VRTS talk | |
Q10856710 | Template:OTRS topicon | Template:VRT topicon | |
- | Template:OTRS topicon1 | Template:VRT topicon1 | en.wiki only |