Wikimedia Foundation/Annual Report/2009-10/Single

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The Milky Way and Andromeda Galaxies.jpg
Imagine a World

in which every

single person on

the planet is given

free access to the

sum of all human


It started with a dream[edit]

Portrait of Wikimedia Foundation Board member Ting Chen.

Ten years after Wikipedia’s launch, the original vision captured in our mission statement continues to inspire those of us working at the Wikimedia Foundation. Our great accomplishment of 2010 was the finalization of a strategic plan for the Wikimedia movement. It was an extraordinary effort -- over a thousand volunteers worked collaboratively to develop the priorities that will help chart our course through 2015. The plan focuses on five areas: stabilize our organizational and technical infrastructure, increase participation in our projects, improve the quality of the information in our projects, increase the global reach of our projects, and encourage innovation to better enable collaborative information sharing in the future.

Meanwhile, by practically every measure, Wikimedia's projects are flourishing. Readership continues to increase – we are now serving more than 400 million people every month. The total number of articles, and the quality of those articles, continues to increase. In addition, more people are donating to Wikimedia than ever before. Our material continues to find new venues -- it's now visible in maps and social networks; it's available on mobile phones, tablets and e-readers; and it's copied by countless other sites for many different purposes.

That's all good news.

Staff Portrait of Sue Gardner, Executive Director at the Wikimedia Foundation

But our challenges are also clear. Not enough new editors are joining our ranks, which puts a heavy workload on veteran editors. Our core community is men in their mid-twenties, mainly in Europe and North America, so now we are aggressively recruiting others to join our work, particularly women and people in the Global South. In the upcoming year, our particular emphasis will be on India, Brazil, the Middle East and North Africa.

We also need to adapt our technology to better serve the millions of people who access our projects on all types of devices and platforms, including smartphones, low-end feature phones, tablets, as well as in offline settings.

We could never hope to meet these and other challenges without your support. In 2010, people like you made more than 177 million edits, and donated more than $9 million dollars.

Thank you for all of this hard work and generosity.

We also thank those who served the movement for the past year as Trustees. Michael Snow served as Chair of the Board of Trustees from early 2008 until the summer of 2010. Michael, a long-time Wikipedian, continues to be a source of inspiration and wisdom for our community. We thank him for his leadership and support.

We welcomed new faces to our Board of Trustees. Matt Halprin, Arne Klempert, Bishakha Datta, Samuel Klein, and Phoebe Ayers joined in the past year. And we welcomed Craig Newmark, Jing Wang, Mimi Ito, and Nhlanhla Mabaso to our Advisory Board. Our thanks to you all.

Ting Chen
Chair, Board of Trustees

Sue Gardner
Executive Director


Opening letter
Imagine a world. . .
How do we get there?
Case studies
In progress
People & places
Projects & index

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The Aurora Borealis, or Northern Lights, shines above Bear Lake, Alaska

Imagine a world . . .[edit]

Somewhere on the planet, three times every second, a volunteer makes a new edit in one of 270 languages to the largest free encyclopedia the world has ever seen.

Just ten years ago, however, this wildly improbable idea was just that – an idea that almost no one thought would ever become a reality. Well, it did, and now more than 400 million people turn to Wikipedia every month. Welcome to our world, where the wildly improbable can and does come true.

Spuren Im Sand.

in which every single person on the planet. . .[edit]

Real people – some 100,000 every month – write and edit Wikipedia. It continues to evolve and expand, thanks to this deeply committed global community of volunteers.

No other living resource exists, or has ever existed, to serve everybody everywhere the way Wikipedia does. To make it truly accessible, we are helping launch versions in as many local languages as possible.

One Laptop Per Child Program in Nepal.

is given free access. . .[edit]

Envision a future where every person on earth, rich or poor, has access to all the knowledge that currently resides in our greatest museums, libraries, and archives. Wikipedia lights a bright path to that future, where all children will have the opportunity to become educated and better able to improve their own lives.

Stockholm city library interior.

to the sum of all human knowledge.[edit]

Wikimedia’s vision is rooted in a deep reverence for the world’s great repositories of knowledge – libraries and museums.

Almost every week, another major institution somewhere on the planet joins the movement to make digital versions of its treasures available to all. These partnerships brighten our common future, but more work remains.

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How do we get there?[edit]

During the past two years, the Foundation developed its first-ever strategic plan. More than 1,000 volunteers from all over the world collaborated in a transparent process that resulted in priorities to guide us through 2015.

Stabilize infrastructure[edit]

We operate the fifth most popular web property world-wide, and we need to ensure our operating infrastructure matches our global impact. We will continue to expand our community of hundreds of thousands of donors, work to safeguard our business operations globally, and build a permanent data center to reduce downtime and mitigate risks of catastrophic failure.

Jimmy Wales at Wikimania 2009

Increase participation[edit]

Wikipedia's "boom years" of participation are behind us. Now we face the challenge presented by a slowly decreasing number of editors. To gain new editors, we must adapt our editing technology to the changing web, improve the social experience of new users, and grow participation in the Global South by catalyzing on-the-ground work by the community.

Improve quality[edit]

Wikipedia has succeeded largely because of the breadth and depth of its content. But many gaps remain, and the quality of entries is inconsistent. Our first priority is to ensure that we give readers better information about article quality, by developing better assessment and labeling tools. We will also help increase the movement’s capacity to develop new and lasting partnerships with cultural and educational institutions.

Increase reach[edit]

Today, Wikimedia's sites reach roughly a third of all Internet users around the world. The majority of humanity is now coming online using mobile phones. We need to improve our platform to serve audiences on all devices well. We will also optimize site performance globally, and explore solutions to disseminate content to people with no or intermittent connectivity.

Encourage innovation[edit]

The wiki was invented in 1995. At that time, using it collaboratively to create an encyclopedia was a social innovation. Through our history, our community has been the source of most technical and social innovation, and this is where the next “big idea” will come from. We will create an environment that offers volunteers social space and technical resources to innovate, experiment and learn.

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British Museum from NE.

Over the past year, the British Museum and the Wikipedia community have been working cooperatively to develop high-quality articles about many fascinating artifacts in the museum’s collections. One example is the Hoxne Hoard.

The story goes that one day in 1992 outside the English village of Hoxne, in Suffolk, a farmer named Peter Whatling lost a hammer in his field, so he asked Eric Lawes, an amateur metal detectorist, to help him look for it. Lawes brought over his metal detector and proceeded to find not only the hammer but a large number of ancient silver spoons, gold jewelry, and gold and silver coins.

Juliane Bracelet

The following day, a team of archeologists arrived at the field, and dated the cache to the late Roman Empire period, in the fourth and fifth century A.D. They surmised that the items had originally been buried in a oak box or chest, perhaps by a wealthy family during the chaos of the empire’s collapse. Many of the 14,865 coins and some 200 items of silver tableware and gold jewelry are now on display at the British Museum, where they have come to be known as the Hoxne Hoard. Some of the most experienced and talented Wikipedians, plus experts from the British Museum, collaborated to produce an incredibly detailed Hoxne Hoard entry, which includes over 120 citations, and dozens of high quality maps, diagrams, and photographs.

The ongoing collaboration between the museum, which has for over 250 years provided free entry to all, and the world’s largest encyclopedia, which is also free to all, illustrates how fascinating but obscure information of this sort can be given new life and brought to a global audience.

Inside the Hoxne Hoard article[edit]

WMF Annual Report 2009 2010 Hoxne Hoard.png
  • English Wikipedia's Featured Article: November 16, 2010
  • Total number of edits (at time of printing): 1,257
  • Peak number of edits: 860 in June, 2010
  • Top article editor user: Fæ (164 edits)
  • Number of edits by anonymous users: 32
  • Article creation April 15, 2006 by user: Tascio
  • Article also available in Persian, French, and Italian

Images displayed in the article[edit]

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Case studies[edit]

A year of stories and innovation

Usability initiative: editing made easier[edit]

Among our top priorities this past year was making Wikipedia easier for newcomers to edit. Thanks to grants from the Stanton and Ford Foundations, we launched our usability initiative, a large-scale collaborative effort based on studies with everyday readers who had no prior editing experience.

By listening to them, we have been able to implement a number of changes that improve Wikipedia’s look and feel, including improvements to the navigation and search functionality, and a significantly simplified editing screen with built-in help and assistants for common tasks. We used the opportunity of a design refresh to implement an upgrade to the ubiquitous Wikipedia puzzle globe, which is now rendered as a fully three dimensional icon.

Late in 2010, with the support of the Ford Foundation, we launched a new upload wizard in beta to facilitate the contribution of multimedia entries to Wikimedia Commons, which now contains almost ten million images, videos, and audio works that enhance all of our free knowledge projects (data from March 2011).

One camera: documenting Czech culture[edit]

One small grant of $1,500 USD from the Foundation to the regional Wikimedia Czech Republic chapter last year triggered an amazing effort by people using a single DSLR camera to take thousands of photos of municipalities, castles, nature reserves, rivers, and other landmarks

With additional help from the Foundation to support travel, Czech volunteers have undertaken a remarkable collaborative effort to document the country's social, political, and cultural history. This is one of many small grants we awarded to support program work globally.

Tropenmuseum: reclaiming history[edit]

The Tropenmuseum in Amsterdam has numerous exhibits, objects, and images from the former Dutch colonies of Indonesia and Surinam. As part of an unprecedented collaboration with the Dutch Wikimedia chapter, the museum is uploading copies of some of their historical images to Wikimedia Commons.

Wikimedians are organizing and cataloging the images, and also improving their quality. Longtime Wikimedian Durova has been undertaking the meticulous job of retouching photos, removing scratches, and restoring the images to the highest quality possible.

The Indonesian Wikimedia chapter plans to translate the annotations on cultural artifacts and images into local languages. This will allow the Indonesian public to participate in reclaiming a part of its past that until now has only been accessible half a world away in Amsterdam.

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In progress[edit]

Actions we are taking for the future

New data center in Virginia[edit]

Wmf sdtpa servers 2009-01-20 08.jpg

From a single data center in Tampa, Florida, USA, a few racks of servers offer up content to an audience of more than 45 million people every day. If this data center should be affected by a major disaster, Wikipedia and other projects could go dark for many weeks. Given the importance of these projects to people all over the world, this is an unacceptable risk for us to continue to take. In 2010-11, therefore, we are building up additional hosting infrastructure in a new primary data center, based in the state of Virginia. This facility will provide top tier connectivity, and enhanced stability should disaster strike in the future. For now, we are maintaining our Tampa facility as a backup data center.

Wikipedia on campus[edit]


The Public Policy Initiative will be the largest effort ever undertaken to engage students in the creation of free knowledge. Thanks to a $1.2M grant by the Stanton Foundation, the Wikimedia Foundation is developing working relationships with professors of Public Policy at universities across the US. They will assign students the task of improving articles on the English language Wikipedia as part of their course work.


Every year, millions of students write term papers and complete assignments which have no impact beyond their own education. As a living, breathing community, Wikipedia offers an alternative: Students can gain a worldwide audience for their work, and also benefit from real-time feedback from others engaged in their field.

The Wikimedia Foundation is providing professors with lesson plans and is also recruiting Wikipedia Ambassadors, who serve as mentors for the first-time Wikipedians. The first eight universities taking part in the fall of 2010 were Harvard, Indiana University, University of California, Berkeley, George Washington University, James Madison University, Georgetown, Syracuse, and Lehigh. The program will expand to include many more universities in 2011.

Focus on India[edit]

Jalmahal event16.JPG

To reach one billion people by 2015, we will need to increase both participation in, and readership of, Wikimedia's projects in the Global South. Not surprisingly, many countries in this part of the world have the fastest growing population of Internet users. But Wikipedia exhibits significant knowledge gaps about the culture, history, and geography of these regions. Over the coming year, we are concentrating on establishing the first significant Wikimedia Foundation presence outside the United States in India, where there is tremendous enthusiasm to help us set an example that can be copied by others around the world. Our goal is to catalyze community and outreach programs and to support the burgeoning Wikimedia India chapter, to plant the seeds for years of sustainable growth.

Our targets for 2015[edit]

Wikimedia's strategic planning process identified five key targets to measure our success and progress through 2015:

  • Increase the total number of people served to 1 billion
  • Increase the number of Wikipedia articles we offer to 50 million
  • Ensure information is high quality by increasing the percentage of material reviewed to be of high or very high quality by 25 percent
  • Encourage readers to become contributors by increasing the number of total editors who make at least 5 edits per month to 200,000
  • Support healthy diversity in the editing community by doubling the percentage of female editors to 25 percent and increase the percentage of Global South editors to 37 percent

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People & places[edit]

Representation, governance, and leadership

Board of Trustees[edit]

Ting Chen, Chair
Michael Snow, Chair (through July 2010)
Jimmy Wales, Founder
Stu West, Vice-chair and Treasurer
Jan-Bart de Vreede, Vice-chair (through July 2010)
Samuel Klein, Executive Secretary
Kat Walsh, Executive Secretary (through July 2010)
Bishakha Datta
Arne Klempert
Matt Halprin
Phoebe Ayers

Advisory Board[edit]

Angela Beesley
Ward Cunningham
Melissa Hagemann
Mimi Ito
Mitch Kapor
Neeru Khosla
Teemu Leinonen
Nhlanhla Mabaso
Rebecca MacKinnon
Wayne Mackintosh
Benjamin Mako Hill
Roger McNamee
Domas Mituzas
Trevor Neilson
Craig Newmark
Florence Devouard
Achal Prabhala
Clay Shirky
Michael Snow
Jing Wang
Ethan Zuckerman

Executive Director

Sue Gardner

Wikimedia chapters[edit]

During 2009–10, Wikimedia’s network of volunteer-driven international chapters grew from 26 to 30. Wikimedia’s chapters, which are independent from the Wikimedia Foundation, are made up of local members and directors, and they focus on region-specific work. Typically, that work includes building awareness of Wikimedia projects, handling media inquiries, staging public outreach events, and forming partnerships with local educational and cultural organizations.

(As of March 2011)

AR Wikimedia Argentina
AT Wikimedia Österreich (Austria)
AU Wikimedia Australia
CH Wikimedia CH (Switzerland)
CZ Wikimedia Česká republika (Czech Republic)
DE Wikimedia Deutschland (Germany)
DK Wikimedia Danmark (Denmark)
EE Wikimedia Eesti (Estonia)
ES Wikimedia España (Spain)
FI Wikimedia Suomi (Finland)
FR Wikimédia France
GB Wikimedia United Kingdom
HK 香港維基媒體協會 (Hong Kong)
HU Wikimédia Magyarország (Hungary)
ID Wikimedia Indonesia
IL ויקימדיה-ישראל , ويكيمديا اسرأييل (Israel)
IN Wikimedia India
IT Wikimedia Italia (Italy)
MK Wikimedia Macedonia
NL Wikimedia Nederland (Netherlands)
NO Wikimedia Norge (Norway)
PH Wikimedia Philippines
PL Wikimedia Polska (Poland)
PT Wikimedia Portugal
RU Викимедиа РУ (Wikimedia Russia)
RS Wikimedia Србије (Serbia)
SE Wikimedia Sverige (Sweden)
TW 中華民國維基媒體協會 (Taiwan)
UA Вікімедіа Україна (Ukraine)
US-NYC Wikimedia New York City

Chapters approved in FY 2009–10

UA Вікімедіа Україна (Ukraine)
PH Wikimedia Philippines
EE Wikimedia Eesti (Estonia)
IN Wikimedia India

Wikimania 2009, Buenos Aires[edit]

Our fifth annual Wikimania gathering was a bilingual conference held in both English and Spanish, with a simultaneous translation service for the main track. Over 550 Wikimedia volunteers and supporters from around the world gathered at the Centro Cultural General San Martín in Buenos Aires to celebrate the free knowledge movement, with a special emphasis on how to improve the representation and involvement of the global community of Spanish speakers in our projects.

These annual gatherings are part of the Foundation’s effort to strengthen the community and broaden the base of participation all over the planet. With the 2010 venue in Gdańsk, Poland, and the 2011 gathering in Haifa, Israel, our tradition of visiting new countries and regions is continuing.

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The Wikimedia Foundation continues to enjoy a stable base of revenue, stemming largely from its annual community giving campaign. In 2009–10, we dramatically increased the number of small donors, which now exceeds 250,000 individuals all over the world. This makes the Foundation one of the fastest-growing non-profits in the world, based on revenue growth. The Foundation's strategic plan envisions continued growth over the next five years.

Who supports us[edit]

2008-09 2009-10
Individual donors
Donations under $10,000 152,000 261,339
Donations $10,000 and above 21 32
Unrestricted grants 3 5
Restricted grants 4 1
Donors-In-kind donations 7 8
TOTAL 152,035 261,385

The total number of funding sources increased 172%

Where the money goes[edit]

The Wikimedia Foundation spends more than three quarters of its budget directly on programs and projects, including Wikipedia.

WMF Annual Report 2009 2010 Allocation of expenses graph.png

2009-10 Financial Performance[edit]

The Wikimedia Foundation’s 2009–10 fiscal year took place from July 1, 2009 to June 30, 2010. Throughout this report all financial data is reported in U.S. dollars unless otherwise noted.

Statement of Activities
{in thousand of dollars}
Description Amount
Support and revenues
Contributions 14,490
Restricted contributions 632
In-kind service revenue 503
Other income, net 953
Total — revenue 16,578
Salaries and wages 3,508
Awards and grants 209
Internet hosting 1,057
In-kind service expenses 503
Operating expenses 3,846
Travel 477
Depreciation and amortization 524
other expenses, including special events 143
Total — expenses $ 10,267
Increase in net assets $ 6,311
Balance Sheet
{in thousands dollars)
Assets Liabilities & Net Assets
Cash and cash equivalents $ 7,177 Liabilities
Contributions receivable $ 500 Accounts payable and accrued expenses $ 743
Accounts receivable $ 353 Deferred revenue $ 139
Investments $ 5,540 Total liabilities $ 882
Prepaid expenses and other current assets $ 661 Net Assets
Total current assets $ 14,231 Unrestricted net assets $ 13,877
Property, plant, and equipment $ 1,194 Temporarily restricted net assets $ 666
Total net assets $ 14,543
Total assets $ 15,425 Total liabilities and net assets $ 15,425

How revenues are trending[edit]

WMF Annual Report 2009 2010 Revenues trending graph.png

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Donors and volunteers[edit]

The Wikimedia Foundation benefits from its unique global community of volunteer editors and financial contributors. We thrive due to the vital support we receive from this community, which in 2009–10 made over 138,000,000 edits and over 230,000 financial contributions. Going forward, we intend to continue to serve this worldwide community with every resource at our command.

Wikimedia chapters[edit]

Wikimedia CH (Wikimedia Switzerland)
Wikimedia IT (Wikimedia Italia)
Wikimedia Conference Japan 2009


Alfred P. Sloan Foundation
Omidyar Network
Google Inc. Charitable Giving Fund of Tides Foundation
Stanton Foundation
The William and Flora Hewlett Foundation
Buenos Aires - Wikimedia 2009 - Foto grupal Wikipedia en español.jpg

In-kind donors[edit]

The Amsterdam Internet Exchange (AMS-IX)
Exbrook Design
Wilson Sonsini Goodrich and Rosati

Major Benefactors ($50,000+)[edit]

Alan Bauer
Microsoft Bing
The David and Jamie Cummings Family
Anonymous (3)

Patrons ($15,000 to $49,999)[edit]

Aidan Products, LLC
James and Angela Thompson Foundation
Maurice Lacroix
Ryan & Lisa McCorvie
The Harnisch Family Foundation
Christopher Ruddy
Two Sigma Investments LLC
Ron Unz
Anonymous (5)

Leading Donors ($5,000 to $14,999)[edit]

"I started writing on Wikipedia because I realized there was a lot of knowledge people might be searching for that had not yet been added in my language. I didn't do it for attention or for praise. I did it because I care about my culture..." - From Indonesia, user: Kartika
Advanced Risk Sciences, Tel Aviv
Michael & Xochi Birch
Milonja Bjelic
Bohemian Foundation
Marc Cenedella,
Elmira Choopani & Khanh Vu
Sandy and Linda Gallanter
Arnold Goldstein
Mark Heising and Liz Simons
J. Willis Jarvis
Alison Karlin
Jeffrey Levy-Hinte
Charles R Morcom
Mr. Sony Mordechai, Global Eye Investments
Elon Musk
Pata Industrial Co. Ltd.
Tyko Strassen
Anonymous (20)

Sustaining Donors ($1,000 to $4,999)[edit]

I contribute as often as I can, editing articles in English and Swahili. It still amazes me that, here in Kenya, I can be part of a global community that comes together to gather all of human knowledge in one place." - from Kenya, user: AbbasJnr
Jacob Albrecht
Laurence G. Allen, NYPPEX
Dalibor Antonic
Philip Ardery
Ares Software, Inc.
Ascend Capital
Gediminas Baublys
Heather Bendler
William Benter
Brad's Deals and Coupons
Terrance Carroll
Cashier Live Web-based Point of Sale
Credit Card Finder
Diane & Michael Culbert
Jeffrey N. Dauber
Alex Dingle
John G. Dove
Dream Town Realty
Laurent Drion
In memory of Seymour Durst
Bill Edwards and Ron Bailey
Faa Facharztagentur
Douglas Ferguson
Adam Fila
Marc Forand
Bernhard Friess
Ken Geib
GEKKO Hotel Recommendations
Bajamonte Giacomo
Bernard Halim
Wayne B. Hayes
Franz Heinsen
Dr. Ronald W. Helms and Mary W. Helms
Fred Hipp
Don Husby
Kazuya Inagaki
Tetsuya Isozaki
Joichi Ito
Steve Kass
Samuel J. Klein Jr.
Travis and Donna Knight
Jeffrey Lamkin
Las Vegas Media Holdings
Jonathan Laventhol
Linda Lee
M5Hosting Dedicated Servers
Jacob Malmberg
Marbella Luxury Car Hire
Brian McInnis
Mark E. Merritt and Lorena Barrientos
In honor of Victoria Anne Meszaros
Midphase Webhosting
Thomas Edward Myers
Tetsuya Nagase
Yuma Nakaki
Gabe Newell
Manoj Padki and Manisha Kher
Jhilmil & Punchhi Pandit
Isabelle Peutz
Alex Poon
POS software
Promotional Products
Roland Digital Group Africa
RPOWER Restaurant POS
Scandinavian software engineer
Paul Schadler
Reese Schonfeld
Anna Scott
Six Sigma
Luke Skywalker
Edward Swartz
Mike Switek
William & Karen Tell Foundation
Hodson and Ludmila Thornber
Douglas Tilden
Stuart Towner
Sabra-Anne Truesdale
Deanne Weir
Buxmann Werbeartikel
Brian White
Joseph Willis
Marcus Wittke
Anonymous (207)

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Projects & Index[edit]

The Wikimedia projects[edit]

The Wikimedia Foundation operates 11 free knowledge projects managed and built by a community of over 100,000 active volunteers.

Wikipedia® The free encyclopedia containing more than 18 million articles in 270 languages, visited by over 414 million users globally every month. The most comprehensive and widely used reference work humans have ever compiled. 100,000 active volunteers contribute new content every month.

Wikimedia Commons A repository of almost 10 million freely usable images, sound and video files, serving both Wikimedia's projects and countless other educational and informational needs.

MediaWiki® The leading open-source wiki software on the Internet which acts as the backbone for all of the Wikimedia Foundation's wikis and thousands of other wiki communities.

Wiktionary® Dictionary and thesaurus

Wikibooks Free textbooks and manuals

Wikisource® Free source documents

Wikinews® Free content news source

Wikiquote Collection of free quotations

Wikiversity Free learning tools

Wikispecies Dictionary of species

Meta-wiki Project coordination


(figures current as of March 2011, unless otherwise stated)

  • Wikimedia Foundation sites unique visitors: 414 million
  • Language editions of Wikipedia: 270
  • Average number of new articles created daily, July 2009 through June 2010: 7,688
  • Number of articles across all Wikipedia language editions: 17.9 million
  • Number of edits to Wikipedia, July 2009 through June 2010: 137.9 million
  • Average monthly page views, July 2009 through June 2010: 12 billion


All images from the Wikimedia Commons are under a CC-BY-SA or public domain license unless otherwise stated. The content contained within the annual report is available under the Creative Commons Attribution-ShareAlike License v.3.0 ( or any later version. The trademarks and logos of the Wikimedia Foundation and any other organization are not included under the terms of this Creative Commons license. Wikimedia Foundation, Wikimania, Wikipedia, Commons, MediaWiki, Wiktionary, Wikibooks, Wikisource, Wikinews, Wikiquote, Wikiversity, Wikispecies, and Meta-wiki are pending trademark registration or are registered trademarks of Wikimedia Foundation. British Museum is a registered trademark of the Trustees of the British Museum; Ford Foundation is a registered trademark of the Ford Foundation.

For more information, please see our Trademark Policy page, For other questions about our licensing terms or trademark policy, please email legal(_AT_)

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