Wikipedia & Education User Group/Working Groups/Technical Infrastructure Working Group

Welcome to the Technical Infrastructure Working Group!

The Technical Infrastructure Working Group supports the design and improvement of the Programs & Events Dashboard as a technical tool for Wikimedia education programmes. It advises on user requirements, feature development, and technical solutions (for example, multilingual article alerts or local Dashboard instances), ensuring technical resources meet the community’s needs for tracking and reporting program data. Members also support the planning and coordination of regular feedback sessions with their communities to refine the Dashboard’s functionality for education programs.

Selection Criteria

Technical development skills (toolbuilding, APIs, bots, dashboards, scripts).
Ability or interest in defining key features and tools based on user needs.
Experience with open-source or Wikimedia-related tools and infrastructure.
Knowledge of data/metrics dashboards and evaluation systems.
Capacity to troubleshoot tools.

Responsibilities

Working-group members:

Provide technical and user insights by identifying and prioritising Dashboard feature requests based on community feedback.
Participate in user testing and help define technical specifications for EduWiki Hub developers.
Run regional feedback sessions with affiliates and educators, document common technical issues, and recommend training topics (e.g., office hours) to review the Dashboard plan.
Help create and update user guides, troubleshooting tips, and FAQs for educational tools and the Dashboard.

Hub staff (technical coordinators):

Turn WG priorities into action by coordinating with partner developers (e.g., Wiki Education Foundation) to implement Dashboard improvements and integrate other tools (bots, analytics).
Lead implementation, maintenance, and infrastructure support for the event and programme Dashboard.
Set up and run support channels (office hours, chat groups) and maintain technical documentation based on WG input.
Research and propose new integrations or features that could benefit Wikimedia education programmes.

Time Commitment: Approx. 3 hrs/month.

Out of scope:

The Working Group does not write production code for the Dashboard; that responsibility belongs to the Hub’s staff (technical coordinator).
It does not support software projects unrelated to the event and programme Dashboard.
The group’s remit is limited to advising, testing, and gathering user requirements; implementation and ongoing maintenance are led by the Hub’s technical coordinators.
The WG does not mandate technology adoption; its role is to ensure the Dashboard is useful and responsive to the EduWiki community’s needs.