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OTRS Wikimedia.svg

Open-source Ticket Request System

For prospective volunteers

Volunteering for OTRS

The OTRS team always welcomes new volunteers to help with answering tickets. Nonetheless, to ensure the quality of service and given the confidential nature of the work, there is a selective application procedure.

The OTRS administrators are a group of highly-trusted and experienced volunteers who assess your application to join the OTRS team. When assessing an application, they familiarize themselves with your work on the Wikimedia projects to ensure that you are suitable as an addition to the OTRS team. It therefore takes some time before you receive a response regarding your application.

How do I volunteer?

If you are interested in volunteering, please read OTRS/Recruiting for information about what the job entails. Feel free to join #wikimedia-otrsconnect to ask any questions that you might have with regard to Wikimedia OTRS. Before applying, please ensure that you are:

  • Willing to work on difficult, sensitive, and at times hostile messages
  • Courteous, skilled at resolving disputes, friendly – even in the face of hostility – sensitive to the needs of outsiders, and have exemplary discretion
  • Willing to provide identification to the Wikimedia Foundation if necessary, considering the access to nonpublic data policy
  • 16 years of age or older

Please review the list of queues prior to submitting your application, and apply for all of those queues where you think you'd be able to help.

  • The OTRS team is especially interested in users who are entrusted with any special tools on local projects (sysop, bureaucrat, checkuser, etc.), though this is not an absolute requirement.
  • Please also add links to help desk posts, talk pages, or other discussions you think are relevant.
  • Language skills – other than English – are also highly appreciated. Additional help in language queues is highly needed and we'd like to know if you are able to help in any other language.
  • If you already have access to OTRS, and you'd like to get access to additional queues, you typically don't need to apply here. Ask on otrswiki:Administrator requests.
German-speaking volunteers Flag of Germany.svg Flag of Austria.svg Flag of Switzerland.svg Flag of Liechtenstein.svg

If you'd like to volunteer for the info-de queue, please apply locally by following the instructions at de:Wikipedia:Support-Team#Mitarbeit im Support-Team.

Dutch-speaking volunteers Flag of the Netherlands.svg Flag of Belgium.svg Flag of Suriname.svg

If you'd like to volunteer for the info-nl queue, please apply below and send an email to contact-nl-at-lists.wikimedia.org for the team to assess your application.

Please add your application and also send an e-mail to volunteers-otrs-at-wikimedia.org linking to your application on this page and giving your age. Please do so each time you apply.


  • Babel / Languages you can reply in: hi-N, en-5, es-2, de-2
  • Your most active user talk page(s):[1]
  • Email sent?: Yes
  • Queues you would like access to:info-de , info-en, info-es,permissions-commons-de, permissions-commons-es, permissions-en, permissions-es,

I'd like to help out on OTRS because I have got good experience in incident ticket management with handling queries, grievance, & their resolution from people of varied background on different issues. I could use this experience here on Wikimedia projects. I believe in delivering satisfaction in rightful manner. I would love to help Wikimedia communities with my best effort. --  !dea4u  16:56, 4 November 2014 (UTC)

It's good that you want to help out however, most of your edits seem to be on enwiki and on commons. Before requesting any of the German, and Spanish queues, you should first start to rack up some edits on those langauge wikis to get a feel for how the wiki works etc. OTRS members also usually help out in their native language not in a language they haven't exactly "mastered" yet. In this case, I suggest going for the info-en and permissions-en queues. Eurodyne (talk) 02:38, 6 November 2014 (UTC)
Eurodyne, I do agree with your thought about working on Spanish & German wikis first. Well, for now info-en and permissions-en queues would be great to start. Are there any queues for Hindi(hi) language?( !dea4u  05:28, 6 November 2014 (UTC))
Hello !dea4u, FYI - There are no queues for Hindi yet. ~ Nahid Talk 15:29, 6 November 2014 (UTC)
No issue over Hindi queues, It would be great to start with info-en & permissions-en ( !dea4u  09:28, 14 November 2014 (UTC))

Kvardek du[edit]

  • Babel / Languages you can reply in: fr-N, en-2, es-2, eo-1
  • Your most active user talk page(s): French Wikipedia
  • Email sent?: Yes!
  • Queues you would like access to: permissions-fr, permissions-commons-fr, info-fr

Hello. I'm a Wikimedia contributor since 2010. I would like to help in OTRS because it seems there is a serious need in french queues, so Elfix told me I could be useful. I'm a sysop on frwiki, and as a sysop my speciality is copyvio. On Commons I regularly nominate copyrighted images for deletion. And I contest people questions about Wikimedia everyday in real life. I've never been blocked. Kvardek du (talk) 22:14, 7 November 2014 (UTC)


I'd like to help out on OTRS because I am an active contributor in Commons and Wikidata. I would like to help to answer questions posted to various queues. I normally revert vandalism, find copyright violations and nominate images that are promotional, out of scope, violate FoP for deletion in Commons. I am familiar with licensing and copyright. In Wikidata, I revert vandalism and remove spam, and also do merging works. In addition, I am a sysop in Wikidata. I believe I would be an asset to OTRS and would do my best if my application is approved. Thanks! Jianhui67 talkcontribs 11:05, 11 November 2014 (UTC)

  • Trusted user. Alan (talk) 23:31, 11 November 2014 (UTC)
  • Trusted, no issue, afaik. — revimsg 06:33, 12 November 2014 (UTC)
  • Trusted. As my point of view Jianhui67 is an enthusiastic volunteer and would be a significant asset to otrs. ~ Nahid Talk 18:25, 12 November 2014 (UTC)
  • I am supporting. --Uğurkenttalk 15:29, 24 November 2014 (UTC)
  • yes!--DangSunM (talk) 23:41, 26 November 2014 (UTC)


  • Babel / Languages you can reply in : Native English
  • Your most active user talk page(s): Here
  • Email sent?: Y
  • Queues you would like access to: info-en

I believe that I would be an excellent OTRS volunteer. My activity on Wikipedia has been sporadic in the past, however I am looking to deepen my engagement with the community. I work in a helpdesk environment for a living and believe that I can offer my assistance particularly due to the way I can approach any situation without bias. I am patient, thorough and understanding. If given an opportunity to volunteer with OTRS I will put my best effort into the duties assigned to me. I appreciate the consideration! , . -- Enti342 (talk) 20:08, 11 November 2014 (UTC)


  • Babel/Languages you can reply in: English, Swedish-N
  • Your most active user talk page(s): c:User talk:Josve05a, en:User talk:Josve05a
  • Email sent: Yes (some time back, when I first applied for info-en (denied))
  • Queues you would like access to: photosubmissions, permissions-commons

I'd like to help out on OTRS because I can help with uploading files that we have already gotten permissions for. I heard that there were a backlog of those, as well as tickets with people sending in OTRS-permissions. I am currently spending my editing-time on Commons, cleaning up files, categorising, but also nominating files which has no FoP, reporting copyvios and of course uploading my own photographs.

I know the copyright laws etc. pretty well and I think I would do a fine job tending to the queues with best of my abilities.

(I have previously applied for info-sv and info-en, but I got denied, so my email should still be in your records.)

--Josve05a (talk) 20:49, 11 November 2014 (UTC)

Please see the green box in the intro … Please do so each time you apply.    FDMS  4    20:50, 11 November 2014 (UTC)
Done! Thank you. Josve05a (talk) 20:53, 11 November 2014 (UTC)
Trusted user. Nick (talk) 18:26, 12 November 2014 (UTC)


  • Babel / Languages you can reply in: English
  • Your most active user talk page(s): w:en:User talk:MelbourneStar
  • Email sent?: Yes
  • Queues you would like access to: info-en

I'd like to help out on OTRS because I believe that I have a good grasp of policy and guidelines when it comes to editing Wikipedia, and I'm able to politely point newcomers and outsiders in the right direction. I've been an editor with the English Wikipedia for the past four years, and in that time I've developed a keen interest in the anti-vanadlism side of that project. Indeed, whilst working in that area, I usually come accross many new editors – primarily through edits of theirs connected to vandalism, BLP content, unsourced content etc.; and from that we discuss their edits should they have any queries. Additionally, I have edited Wikiquote and Wikicommons. Thank you, —MelbourneStar☆ (talk) 07:31, 15 November 2014 (UTC)

Diego Queiroz[edit]

  • Babel / Languages you can reply in: Portuguese, English-3
  • Your most active user talk page(s): pt:User talk:Diego Queiroz
  • Email sent?: Yes
  • Queues you would like access to: info-pt

I'd like to help out on OTRS because I want to collaborate more of my time in administrative tasks. Currently I am a bureaucrat in pt.wikipedia and, due to this role, I am getting more participative and involved in the Wikimedia Projects. In pt.wikipedia, I am known to be civilized and proactive, without any block in my log. I also have good technical skills and I understand how parts of the MediaWiki software works, which allows me to develop scripts, bots, and make some minor changes to the wiki interface. --Diego Queiroz (talk) 02:39, 18 November 2014 (UTC)


  • Babel / Languages you can reply in: English, Italian-5, French-3/4
  • Your most active user talk page(s): w:en:User talk:Justlettersandnumbers
  • Email sent?: not yet ... needs a link to this post
  • Queues you would like access to: info-en, Permissions

I'd like to contribute to OTRS. I'm a copyright clerk on en.wp and thus have a fairly good, but not expert, knowledge of permissions and copyrights for texts. There are times when it would be useful to me in that work to be able to access OTRS tickets. I'd hope that from there I could in time also learn to contribute in other ways. I have a fair knowledge of en.wp policies and practices relating to BLPs, notability, conflict of interest and paid editing. I speak Italian fluently, French well, and have a reading knowledge of Spanish and German. -- Justlettersandnumbers (talk) 15:20, 24 November 2014 (UTC)


I am an active editor in Wikimedia wikis for about 6 years. I would like to become an OTRS volunteer primarily to help answer questions posted in the queues. I'm mainly involved in crosswiki anti-vandalism and anti-spam efforts. I have been semi-active in Commons and have helped in Flickr reviews and nominating out of scope images. I'm primarily active in the Simple English Wikipedia, where I am a bureaucrat. I'm also a sysop in some other WMF wikis (Simple English Wiktionary, English Wikiquote and Meta-Wiki). Thank you for your consideration. --Pmlineditor (t · c · l) 18:10, 26 November 2014 (UTC)

  • Trusted! Alan (talk) 20:46, 26 November 2014 (UTC)
  • Trusted and active enough. His language capability would also be helpful if there will be any query regarding bengali and hindi related file. Happy to see another bn native speaker on board. ~ Nahid Talk 20:47, 26 November 2014 (UTC)
  • Active one on a very wiki. I see their work. --Uğurkenttalk 21:40, 26 November 2014 (UTC)