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Open-source Ticket Request System

For prospective volunteers

Volunteering for OTRS

The OTRS team always welcomes new volunteers to help with answering tickets. Nonetheless, to ensure the quality of service and given the confidential nature of the work, there is a selective application procedure.

The OTRS administrators are a group of highly-trusted and experienced volunteers who assess your application to join the OTRS team. When assessing an application, they familiarize themselves with your work on the Wikimedia projects to ensure that you are suitable as an addition to the OTRS team. It therefore takes some time before you receive a response regarding your application.

How do I volunteer?

If you are interested in volunteering, please read OTRS/Recruiting for information about what the job entails. Feel free to join #wikimedia-otrsconnect to ask any questions that you might have with regard to Wikimedia OTRS. Before applying, please ensure that you are:

  • Willing to work on difficult, sensitive, and at times hostile messages
  • Courteous, skilled at resolving disputes, friendly – even in the face of hostility – sensitive to the needs of outsiders, and have exemplary discretion
  • Willing to provide identification to the Wikimedia Foundation if necessary, considering the access to nonpublic data policy
  • 16 years of age or older

Please review the list of queues prior to submitting your application, and apply for all of those queues where you think you'd be able to help.

  • The OTRS team is especially interested in users who are entrusted with any special tools on local projects (sysop, bureaucrat, checkuser, etc.), though this is not an absolute requirement.
  • Please also add links to help desk posts, talk pages, or other discussions you think are relevant.
  • Language skills – other than English – are also highly appreciated. Additional help in language queues is highly needed and we'd like to know if you are able to help in any other language.
  • If you already have access to OTRS, and you'd like to get access to additional queues, you typically don't need to apply here. Ask on otrswiki:Administrator requests.
German-speaking volunteers Flag of Germany.svg Flag of Austria.svg Flag of Switzerland.svg Flag of Liechtenstein.svg

If you'd like to volunteer for the info-de queue, please apply locally by following the instructions at de:Wikipedia:Support-Team#Mitarbeit im Support-Team.

Dutch-speaking volunteers Flag of the Netherlands.svg Flag of Belgium.svg Flag of Suriname.svg

If you'd like to volunteer for the info-nl queue, please apply below and send an email to contact-nl-at-lists.wikimedia.org for the team to assess your application.

Please add your application and also send an e-mail to volunteers-otrs-at-wikimedia.org linking to your application on this page and giving your age. Please do so each time you apply.



  • Babel / Languages you can reply in: en-N
  • Your most active user talk page(s): en:User talk:SuperHamster
  • Email sent?: Yes
  • Queues you would like access to: info-en permissions-en
English Wikipedia: SuperHamster (talk - contribs)
Wikimedia Commons: Kevin Payravi (talk - contribs)

Hi there! I'll try to be short and sweet. I've been a Wikipedian since around 2008. So far, I've logged about 23,000 edits on the English Wikipedia, where I'm currently a rollbacker, reviewer, and file mover. I've also done a bit of work at the Commons, mostly involving uploading images and dealing with sourcing and copyright violations.

I've dabbled in various areas of Wikipedia over the years (namely vandal patrol, new page review, articles for creation, and file work), but in terms of direct OTRS-related work, I have been an active contributor to both the Help Desk and the Teahouse, where I help editors out in what I consider (and hope) to be a courteous and helpful manner. To toss up a few examples, my last three discussions at the Teahouse are here, here, and here. I'm also actively assisting users through the articles for creation process through both reviews and queries left for me on my talk page. I'm also interested in file work, and I've spent time with file permissions and licensing on Wikipedia and the Commons, primarily in dealing with sourcing issues and copyright violations. As a result, the primary areas I'd like to assist in have to do with a variety of help questions about the English Wikipedia, along with file licensing and permissions - I'd rate myself as being confident in these areas, and I'm sure I can make a positive impact. As for my interesting in Wikimedia at large, I'm a big fan of the work being done throughout all projects, and I actively try to follow recent happenings and updates from both Wikipedia and the Foundation at large. In terms of the OTRS process, I'd consider myself real-read in expectations, and understand confidentiality and the type of work that can come from it (much of which involves assisting people unfamiliar or distressed with Wikimedia projects).

Questions, comments, I'll be happy to answer. Thanks! ~SuperHamster Talk Contribs 06:31, 23 July 2014 (UTC)