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OTRS Wikimedia.svg

Open-source Ticket Request System

For prospective volunteers

Volunteering for OTRS

The OTRS team always welcomes new volunteers to help with answering tickets. Nonetheless, to ensure the quality of service and given the confidential nature of the work, there is a selective application procedure.

The OTRS administrators are a group of highly-trusted and experienced volunteers who assess your application to join the OTRS team. When assessing an application, they familiarize themselves with your work on the Wikimedia projects to ensure that you are suitable as an addition to the OTRS team. It therefore takes some time before you receive a response regarding your application.

How do I volunteer?

If you are interested in volunteering, please read OTRS/Recruiting for information about what the job entails. Feel free to join #wikimedia-otrsconnect to ask any questions that you might have with regard to Wikimedia OTRS. Before applying, please ensure that you are:

  • Willing to work on difficult, sensitive, and at times hostile messages
  • Courteous, skilled at resolving disputes, friendly – even in the face of hostility – sensitive to the needs of outsiders, and have exemplary discretion
  • Willing to provide identification to the Wikimedia Foundation if necessary, considering the access to nonpublic data policy
  • 16 years of age or older

Please review the list of queues prior to submitting your application, and apply for all of those queues where you think you'd be able to help.

  • The OTRS team is especially interested in users who are entrusted with any special tools on local projects (sysop, bureaucrat, checkuser, etc.), though this is not an absolute requirement.
  • Please also add links to help desk posts, talk pages, or other discussions you think are relevant.
  • Language skills – other than English – are also highly appreciated. Additional help in language queues is highly needed and we'd like to know if you are able to help in any other language.
  • If you already have access to OTRS, and you'd like to get access to additional queues, you typically don't need to apply here. Ask on otrswiki:Administrator requests.
German-speaking volunteers Flag of Germany.svg Flag of Austria.svg Flag of Switzerland.svg Flag of Liechtenstein.svg

If you'd like to volunteer for the info-de queue, please apply locally by following the instructions at de:Wikipedia:Support-Team#Mitarbeit im Support-Team.

Dutch-speaking volunteers Flag of the Netherlands.svg Flag of Belgium.svg Flag of Suriname.svg

If you'd like to volunteer for the info-nl queue, please apply below and send an email to contact-nl-at-lists.wikimedia.org for the team to assess your application.

Please add your application and also send an e-mail to volunteers-otrs-at-wikimedia.org linking to your application on this page and giving your age. Please do so each time you apply.


  • Babel / Languages you can reply in: ENGLISH and HINDI
  • Your most active user talk page(s): Prathamprakash29
  • Email sent?: Yes
  • Queues you would like access to: info-en , permissions-en

I'd like to help out on OTRS because I am an active user of Wikipedia and want to improve it by contributing my best. I also want to improve the Hindi Wikipedia as it is not well developed. I am active contributor to may articles. . -- Prathamprakash29 (talk) 08:52, 17 October 2014 (UTC)

Hi @Prathamprakash29: you don't need otrs permission to improve Wikipedia. What you need to do is just go to the local Wikipedia you want to improve and start contributing. You may also find the task of otrs agents. And a small query, the account "Yngvadottir Yngvadottir" is also belongs to you? Cheers! ~ Nahid Talk 14:12, 17 October 2014 (UTC)
@NahidSultan: I have read the task of OTRS Volunteers and am ready to do them. No.. Yngvadottir account doesn't belongs to me.unsigned comment by Prathamprakash29 (talk) --Prathamprakash29 (talk) 02:01, 18 October 2014 (UTC)
Then why you've linked Yngvadottir Yngvadottir's page in your request? ~ Nahid Talk 19:54, 17 October 2014 (UTC)
@NahidSultan: Corrected.--Prathamprakash29 (talk) 02:01, 18 October 2014 (UTC)


  • Babel / Languages you can reply in: en-4, ro-n
  • Your most active user talk page(s): w:ro:user talk:Silenzio76
  • Email sent?: Yes
  • Queues you would like access to: info-en, info-ro, permissions-ro

I'd like to help out on OTRS mainly because I would like to help the Romanian community, and secondly I can help as requested the English speaking community. I am helping Wikipedia since 2010, I am administrator on wp.ro, and I have noticed that here are only three Romanian volunteers. I am living in Canada, and I do have good English knowledge, even thought, I was not educated in English, but I have worked as a project manager (construction industry) in English speaking countries (the UK and Canada) for the last eight years. -- Silenzio76 (talk) 04:44, 18 October 2014 (UTC)

Agreed, but he should also receive access to queue permissions-ro. Silenzio is one of the most active sysops on the Romanian wikipedia, so he could definitely handle general questions and complaints. As to copyright issues, I am certain he can handle straightforward tickets and I am confident that he will ask for the help of the other volunteers should he have any uncertainties.-Strainu (talk) 07:15, 19 October 2014 (UTC)


  • Babel / French, English-1
  • Your most active user talk page(s): On Commons, Fr wp, Fr ws
  • Email sent?: Yes
  • Queues you would like access to: info-fr, permissions-fr and permissions-commons-fr

I'd like to help out on OTRS because I'm Wikimedian since december 2007, I am an active contributor on French Wikipedia and Wikisource, sysop on Wikimedia Commons, member of Wikimedia France and board member of the new Wikimedia Belgium Chapter. An OTRS volunteer, will be useful for answering to belgians questions. I have been approached by Elfix who asking me if I'm interested, and so, I am! -- M0tty (talk) 12:21, 19 October 2014 (UTC)


  • Babel / Languages you can reply in: English
  • Your most active user talk page(s): w:en:User talk:Rcsprinter123
  • Email sent?: Yes
  • Queues you would like access to: info-en, permissions-commons, permissions-en

I'd like to help with OTRS because I have over four years experience as a Wikimedian. I primarily edit on the English Wikipedia, although I am also fairly active on Commons and hold the file mover right on both the aforementioned wikis, plus rollbacker. I assist new users on the IRC help channel. I am confident that I can answer any questions emailed to the info queue, and take the appropriate action with image permissions. I plan to use OTRS regularly and make sure that I can help whenever needed. Essentially, I seek only to help the general public with their questions and problems and make their Wikimedia experience as easy as possible. -- Rcsprinter123 (talk) 22:51, 19 October 2014 (UTC)


  • Babel / Languages you can reply in: English, Russian
  • Your most active user talk page(s): s:ru:User talk:Hinote
  • Email sent?: Yes
  • Queues you would like access to: info-en, info-ru, permissions-ru, (and especially) a dedicated queue for the Russian Wikisource sister project if any

One of the most active users in ru-wikisource; strong knowledge in Russian copyright law. I guess I can bring additional help to Wikimedia as an OTRS-agent. At least I feel that I need some practical knowledge in OTRS procedures in order to help authors trying to publish their works at wikisource with practical advices on how to follow OTRS regulations, so I apply. -- Hinote (talk) 12:49, 20 October 2014 (UTC)