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Open-source Ticket Request System

For prospective volunteers

Volunteering for OTRS

The OTRS team always welcomes new volunteers to help with answering tickets. Nonetheless, to ensure the quality of service and given the confidential nature of the work, there is a selective application procedure.

The OTRS administrators are a group of highly-trusted and experienced volunteers who assess your application to join the OTRS team. When assessing an application, they familiarize themselves with your work on the Wikimedia projects to ensure that you are suitable as an addition to the OTRS team. It therefore takes some time before you receive a response regarding your application.

How do I volunteer?

If you are interested in volunteering, please read OTRS/Recruiting for information about what the job entails. Feel free to join #wikimedia-otrsconnect to ask any questions that you might have with regard to Wikimedia OTRS. Before applying, please ensure that you are:

  • Willing to work on difficult, sensitive, and at times hostile messages
  • Courteous, skilled at resolving disputes, friendly – even in the face of hostility – sensitive to the needs of outsiders, and have exemplary discretion
  • Willing to provide identification to the Wikimedia Foundation if necessary, considering the access to nonpublic data policy
  • 16 years of age or older

Please review the list of queues prior to submitting your application, and apply for all of those queues where you think you'd be able to help.

  • The OTRS team is especially interested in users who are entrusted with any special tools on local projects (sysop, bureaucrat, checkuser, etc.), though this is not an absolute requirement.
  • Please also add links to help desk posts, talk pages, or other discussions you think are relevant.
  • Language skills – other than English – are also highly appreciated. Additional help in language queues is highly needed and we'd like to know if you are able to help in any other language.
  • If you already have access to OTRS, and you'd like to get access to additional queues, you typically don't need to apply here. Ask on otrswiki:Administrator requests.
German-speaking volunteers Flag of Germany.svg Flag of Austria.svg Flag of Switzerland.svg Flag of Liechtenstein.svg

If you'd like to volunteer for the info-de queue, please apply locally by following the instructions at de:Wikipedia:Support-Team#Mitarbeit im Support-Team.

Dutch-speaking volunteers Flag of the Netherlands.svg Flag of Belgium.svg Flag of Suriname.svg

If you'd like to volunteer for the info-nl queue, please apply below and send an email to contact-nl-at-lists.wikimedia.org for the team to assess your application.

Please add your application and also send an e-mail to volunteers-otrs-at-wikimedia.org linking to your application on this page and giving your age. Please do so each time you apply.


  • Babel / Languages you can reply in: Finnish, English-2, swedish-1
  • Your most active user talk page(s): w:fi:User talk:Zache
  • Email sent?: Yes
  • Queues you would like access to: Permissions

I'd like to help out on OTRS because I am working with GLAM projects and it would help if there would be more finnish speaking OTRS persons. Currently there is one or two i think. Currently i am admin in finnish Wikipedia and board member of Wikimedia Finland. -- Zache (talk) 19:38, 18 February 2015 (UTC)

  • Hard to think of a better suited Finnish-speaking person. Thanks for volunteering! --Nemo 20:24, 22 February 2015 (UTC)
  • good profile, useful language skill. --Alexmar983 (talk) 21:19, 22 February 2015 (UTC)


  • Babel / Languages you can reply in: Hungarian-N, English-3
  • Your most active user talk page(s): w:hu:User talk:Peyerk
  • Email sent?: Yes
  • Queues you would like access to: wm-hu, info-hu, Permissions

I need access to messages sent to WM-HU as I am the executive vice-president of Wikimedia Hungary currently. Peyerk (talk) 21:31, 18 February 2015 (UTC)

Hi Peyerk. Your account for Wikimedia Hungary access will be created shortly and you will receive email notification. As for the requests for the info and permissions queues - those shall be processed normally here. Rjd0060 (talk) 05:02, 20 February 2015 (UTC)


  • Babel / Languages you can reply in: Finnish, English-3, swedish-1
  • Your most active user talk page(s): fi:User talk:Makele-90
  • Email sent?: Yes
  • Queues you would like access to: info-fi, permissions

I am requesting access to info-fi and permissions-fi, because at the moment it seems to be only one to two users dealing with those tickets. I am an administrator on the Finnish Wikipedia (since January 2010) and mostly active there, but also active in the Commons where I have patroller and file mover rights. --Makele-90 (talk) 00:42, 19 February 2015 (UTC)

  • not sure if this counts because i am asking OTRS rights also, but here is my support. Makele-90 have track record of being user with polite behaviour in finnish Wikipedia and is good choice for handling the OTRS and info-fi queues. --Zache (talk) 15:17, 23 February 2015 (UTC)

Diego Grez[edit]

  • Babel/Languages you can reply in: English-5, Spanish
  • Your most active user talk page(s): commons:User:Diego Grez
  • Email sent: Yes
  • Queues you would like access to: Permissions, commons

I am confident that I can be of great help as an OTRS volunteer. I am bilingual and have knowledge of copyright stuff. --Diego Grez return fire 01:47, 20 February 2015 (UTC) PS. I'm also an admin on MediaWiki.org and the Scots Wikipedia. --Diego Grez return fire 01:53, 20 February 2015 (UTC)

Hi Diego Grez. Access to info queues is typically granted if you are active on the Wikipedia project that the queue corresponds with, as that is what the bulk of the traffic is. I notice you appear to have left the English Wikipedia and are not very active on the Spanish Wikipedia. (Also, what was the two-year block in 2010 for?) Thanks! Rjd0060 (talk) 05:02, 20 February 2015 (UTC)
Hi Rjd0060. I could return to editing on the English Wikipedia, if I find again that I have a reason to edit... as for the Spanish Wikipedia, I was banned for several years because I used sockpuppets, back in 2007. I'm glad this has been over for some years now, and I have not had any trouble editing there. I am confident that I could be of great support here. --Diego Grez return fire 17:41, 20 February 2015 (UTC)


  • Babel / Languages you can reply in: English, Polish
  • Your most active user talk page(s): Commons
  • Email sent?: Yes
  • Queues you would like access to: Permissions, Sister projects::Commons

I read the recent calls for OTRS volunteers, and decided to re-apply for OTRS access. I was an active OTRS agent between 2009 and 2014, and had responded to a few hundred e-mails (if my memory serves right) in various queues. This time, however, I'm applying for access for the permissions queues as well as for the queue for Commons, which is the project I contribute to mostly. I believe I have sufficient knowledge regarding copyright to be able to effectively help with the kind of issues that OTRS usually deals with. odder (talk) 20:18, 22 February 2015 (UTC)

Serg Stallone[edit]

  • Babel / Languages you can reply in: English-3, Russian-N, Espanol-1
  • Your most active user talk page(s): w:ru:User talk:Serg Stallone
  • Email sent?: Yes
  • Queues you would like access to: Permissions, commons

I'd like to help out on OTRS because I working with a football theme and to assist Russian-speaking participants Wikipedia. -- Serg Stallone (talk) 20:01, 24 February 2015 (UTC)


  • Babel / Languages you can reply in: te_IN, en, hi, sa,
  • Your most active user talk page(s): My talk page at Tewiki
  • Email sent?: Yes
  • Queues you would like access to: Permissions, Commons

I'd like to help out on OTRS because I have seen many India and Telugu related requests being stagnant because lack of some one with local knowledge on content being put up. -- Rahmanuddin (talk) 09:42, 26 February 2015 (UTC)

Hello. What do you mean by 'Those coming from India'? Can you please be more specific? Thanks. Jianhui67 talkcontribs 09:52, 26 February 2015 (UTC)
  • Changed it to Permissions, commons. --Rahmanuddin (talk) 10:11, 26 February 2015 (UTC)