OTRS/Volunteering

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Volunteering for OTRS The OTRS team always welcomes new volunteers to help with answering tickets. Nonetheless, to ensure the quality of service and given the confidential nature of the work, there is a selective application procedure. The OTRS administrators are a group of highly-trusted and experienced volunteers who assess your application to join the OTRS team. When assessing an application, they familiarize themselves with your work on the Wikimedia projects to ensure that you are suitable as an addition to the OTRS team. It therefore takes some time before you receive a response regarding your application. How do I volunteer? If you are interested in volunteering, please read OTRS/Recruiting for information about what the job entails. Feel free to join #wikimedia-otrsconnect to ask any questions that you might have with regard to Wikimedia OTRS. Before applying, please ensure that you are: Willing to work on difficult, sensitive, and at times hostile messages Courteous, skilled at resolving disputes, friendly – even in the face of hostility – sensitive to the needs of outsiders, and have exemplary discretion Willing to provide identification to the Wikimedia Foundation if necessary, considering the access to nonpublic data policy 16 years of age or older Please review the list of queues prior to submitting your application, and apply for all of those queues where you think you'd be able to help. Notes The OTRS team is especially interested in users who are entrusted with any special tools on local projects (sysop, bureaucrat, checkuser, etc.), though this is not an absolute requirement. Please also add links to help desk posts, talk pages, or other discussions you think are relevant. Language skills – other than English – are also highly appreciated. Additional help in language queues is highly needed and we'd like to know if you are able to help in any other language. If you already have access to OTRS, and you'd like to get access to additional queues, you typically don't need to apply here. Ask on otrswiki:Administrator requests. German-speaking volunteers If you'd like to volunteer for the info-de queue, please apply locally by following the instructions at de:Wikipedia:Support-Team#Mitarbeit im Support-Team. Dutch-speaking volunteers If you'd like to volunteer for the info-nl queue, please apply below and send an email to contact-nllists.wikimedia.org for the team to assess your application.

Please click here to add your application and also send an e-mail to volunteers-otrswikimedia.org linking to your application on this page and giving your age. Please do so each time you apply.

Wilfredor

• Babel/Languages you can reply in: es-N, en-2, fr-3
• Your most active user talk page(s): wp Spanish and Commons
• Email sent?: of course Yes.
• Queues you would like access to: info-es, permissions-commons-es, sister projects: Commons

I'd like to help out on OTRS because I think that I could help to improve spanish OTRS support. I am familiar with OTRS Software and license statutes. I have 7 years old in Commons and I am totally committed --Wilfredor (talk) 09:35, 19 May 2013 (UTC)

Hi, Wilfredor. I don't see your email. Can you retry, please? Thanks! Rjd0060 (talk) 14:05, 21 May 2013 (UTC)

User:Richard Nevell (WMUK)

• Babel/Languages you can reply in: en-N
• Your most active user talk page(s): wmuk:User talk:Richard Nevell (WMUK)
• Email sent?: Yes
• Queues you would like access to: WMUK queues, info-en

I work for Wikimedia UK and having access to the WMUK queues would be very helpful. It would also be handy to have access to info-en and info-en-c so I can help out in my volunteer time (I'm an admin on en.wp and have been an editor for nearly 7 years). Richard Nevell (WMUK) (talk) 15:25, 24 May 2013 (UTC)

Striking out WMUK queues. Access to those is not handled on this page but can be arranged by the chapter. (maybe talk to your boss or KTC or a chapter Board member) Also, striking info-en-c because that comes for free with info-en (l). This request can stay open for the remaining queue. --Jeremyb (talk) 15:32, 24 May 2013 (UTC)

Also, "for nearly years"? I think you missed a word? --Jeremyb (talk) 15:35, 24 May 2013 (UTC)

Yep, it was seven. Richard Nevell (WMUK) (talk) 15:36, 24 May 2013 (UTC)

Needless for me to say, but he can definitely be trusted and will be a plus on OTRS. -- KTC (talk) 15:45, 24 May 2013 (UTC)

Agreed, but Foundation and Chapter staff usually answer info-en emails in their volunteer capacity. Richard please can you state what your volunteer username is too? Thehelpfulone 15:52, 24 May 2013 (UTC)

I've replied by email. Answering info-en emails would only be done in a volunteer capacity, as I stated in my original application. Richard Nevell (WMUK) (talk) 16:10, 24 May 2013 (UTC)

I've sent an email to the OTRS admins asking for WMUK queue access for Richard N. FWIW, I fully support him having access to other queues so that he can help as a volunteer. He acts as WMUK's first point of contact for members of the public, and it would be a shame to waste the soft skills he's picked up. Richard Symonds (WMUK) (talk) 15:54, 24 May 2013 (UTC)

Thanks for the note, Richard. Rjd0060 (talk) 02:02, 25 May 2013 (UTC)