The OTRS team always welcomes new volunteers to help with answering tickets. Nonetheless, to ensure the quality of service and given the confidential nature of the work, there is a selective application procedure.
The OTRS administrators are a group of highly-trusted and experienced volunteers who assess your application to join the OTRS team. When assessing an application, they familiarize themselves with your work on the Wikimedia projects to ensure that you are suitable as an addition to the OTRS team. It therefore takes some time before you receive a response regarding your application.
If you are interested in volunteering, please read OTRS/Recruiting for information about what the job entails. Feel free to join #wikimedia-otrs to ask any questions that you might have with regard to Wikimedia OTRS. Before applying, please ensure that you are:
Please review the list of queues prior to submitting your application, and apply for all of those queues where you think you'd be able to help.
If you'd like to volunteer for the info-de queue, please apply locally by following the instructions at de:Wikipedia:Support-Team#Mitarbeit im Support-Team.
|Please wikimedia.org linking to your application on this page and giving your age. Please do so each time you apply.and also send an e-mail to volunteers-otrs|
- Babel / Languages you can reply in: Portuguese, English-2, Italian-2, Spanish-1
- Your most active user talk page(s): w:pt:user talk:Sturm
- Email sent?: ?
- Queues you would like access to: info-pt, permissions-pt, Wikimedia Brasil, firstname.lastname@example.org (new queue)
I'd like to help out on OTRS maily because I want to answer question on the queue to be created for email@example.com but I will be willing to help answering emails on info-pt, permissions-pt, and Wikimedia Brasil.
I am an admin in Wikipedia.pt since 2005, as well in Wikiquote.pt. I am also admin in the Br.wikimedia. In Commons I am an auto-patrolled and "Campaign editor". Just like Lechatjaune said above, the educational program in Brazil has been led by the Brazil Catalyst Project. This project funded by WMF will not be renewed. A discussion on our community led to the decision of transpose this email address to OTRS ()). So, that is the reason I need OTRS access to keep on receiving emails sent to this address.
Regards, Sturm (talk) 01:50, 14 September 2014 (UTC)
- Hi Sturm. As you indicated "?" above in the "Email sent?" field and we did not receive your email, I thought I should explain it a bit further. As stated above in a green box, and in a red box when you edit this page, are instructions to email volunteers-otrs-at-wikimedia.org with some information. Please send us this information at your convenience. If you have any questions feel free to ask. Thank you. Rjd0060 (talk) 03:53, 14 September 2014 (UTC)
- I left a message to him about sending the mail.
As for the request, Sturm is a long-term contributor. Despite his large number of contribution on pt.wiki, he has also an important participation on external activities related with Education program in Brazil. Just another non-controversial request.—Teles «Talk to me ˱C L @ S˲» 04:59, 22 September 2014 (UTC)
- I left a message to him about sending the mail.
- Babel / Languages you can reply in: en-N, zh-2, fr/it/de-1
- Your most active user talk page(s): w:User talk:M.O.X
- Email sent?: Yes
- Queues you would like access to: info-en, permissions-en, photosubmissions
I'd like to help out on OTRS because the bulk of my time in Admin coaching on the English Wikipedia was spent looking over policies relating to media submissions, the fair use rationale and image use policies. Additionally, I was the director of Featured Sounds there until it fell into inactivity. I have a competent understanding of United States and Australia copyright law and the Berne Convention (which Australia and the US are state-parties). I am of Chinese ancestry and have a conversational understanding of Mandarin and a fluency in my native Shanghainese. Additionally, I am learning Italian, French and German and have a small, but growing understanding of these languages.
I have a familiarity with dispute resolution, having written the English Wikipedia Signpost's Arbitration Report as the main contributing editor for several months. I was also involved with the Account Creations and Abuse Response teams on the English Wikipedia for some time and am very comfortable communicating/liaising with individuals and/or corporate entities. As far as interpersonal/communications skills are concerned, throughout my time in Abuse Response and Account Creations, I maintained a level-headed manner of communication. I acknowledge that my earlier time editing and my first month spent at ACC were somewhat heated, however, I learnt from my mistakes and did well to avoid making similar mistakes in the subsequent months that I spent working at ACC.
Overall, I feel that, in the time since my prior application, I have learnt more. I feel that I could make positive and helpful contributions as a member of the team. -- —James (talk) 07:03, 1 October 2014 (UTC)