OTRS/Volunteering

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OTRS Wikimedia.svg

Open-source Ticket Request System

For prospective volunteers

Volunteering for OTRS

The OTRS team always welcomes new volunteers to help with answering tickets. Nonetheless, to ensure the quality of service and given the confidential nature of the work, there is a selective application procedure.

The OTRS administrators are a group of highly-trusted and experienced volunteers who assess your application to join the OTRS team. When assessing an application, they familiarize themselves with your work on the Wikimedia projects to ensure that you are suitable as an addition to the OTRS team. It therefore takes some time before you receive a response regarding your application.

How do I volunteer?

If you are interested in volunteering, please read OTRS/Recruiting for information about what the job entails. Feel free to join #wikimedia-otrsconnect to ask any questions that you might have with regard to Wikimedia OTRS. Before applying, please ensure that you are:

  • Willing to work on difficult, sensitive, and at times hostile messages
  • Courteous, skilled at resolving disputes, friendly – even in the face of hostility – sensitive to the needs of outsiders, and have exemplary discretion
  • Willing to provide identification to the Wikimedia Foundation if necessary, considering the access to nonpublic data policy
  • 16 years of age or older

Please review the list of queues prior to submitting your application, and apply for all of those queues where you think you'd be able to help.

Notes
  • The OTRS team is especially interested in users who are entrusted with any special tools on local projects (sysop, bureaucrat, checkuser, etc.), though this is not an absolute requirement.
  • Please also add links to help desk posts, talk pages, or other discussions you think are relevant.
  • Language skills – other than English – are also highly appreciated. Additional help in language queues is highly needed and we'd like to know if you are able to help in any other language.
  • If you already have access to OTRS, and you'd like to get access to additional queues, you typically don't need to apply here. Ask on otrswiki:Administrator requests.
German-speaking volunteers Flag of Germany.svg Flag of Austria.svg Flag of Switzerland.svg Flag of Liechtenstein.svg

If you'd like to volunteer for the info-de queue, please apply locally by following the instructions at de:Wikipedia:Support-Team#Mitarbeit im Support-Team.

Dutch-speaking volunteers Flag of the Netherlands.svg Flag of Belgium.svg Flag of Suriname.svg

If you'd like to volunteer for the info-nl queue, please apply below and send an email to contact-nl-at-lists.wikimedia.org for the team to assess your application.

Please add your application and also send an e-mail to volunteers-otrs-at-wikimedia.org linking to your application on this page and giving your age. Please do so each time you apply.

Rehman[edit]

Hi. Could someone restore OTRS access to my account, please? It has been removed recently due to my lack of activity in handling tickets directly. I use OTRS mainly to access tickets of files that come up on the deletion queues. That's the same reason which I mentioned when I had applied for the access back in early 2011. Thanks, Rehman 13:49, 31 March 2015 (UTC)

Hi Rehman. Thanks for re-applying! While I understand that you had previously indicated you mostly wanted access for the purpose of verifying permissions, we have since enacted a new activity policy which requires you to handle/respond at least one ticket every 6 months. Is this something you believe you will be able to do? Thanks, Tiptoety talk 20:50, 31 March 2015 (UTC)
Hi Tiptoety. Thanks for the new policy page link, I had somehow missed that. Yes, I should be able to meet that threshold :) Rehman 12:37, 1 April 2015 (UTC)
Hello again, Rehman. We don't appear to have received your new email with this application (as noted towards the top of the page in the green box). Can you please (re-)send that to us? Thanks! Rjd0060 (talk) 18:21, 7 April 2015 (UTC)
Rehman, this is the final attempt. As I noted above and more recently on your local talk page we still have not received the email to process your application nor have you responded to my notices. Your application will be removed from this page in the near future unless we have a response soon. Thanks. Rjd0060 (talk) 16:42, 18 April 2015 (UTC)
Hi Ryan. My apologies for not responding. I did not receive any watchlist notification for changes on this page for some reason. Thanks for your ping on en-wiki. I have now re-sent the email. Kind regards, Rehman 10:21, 19 April 2015 (UTC)
Not sure about this one. User has been removed from inactivity and generally (correct me if I'm wrong) OTRS is not granted as some kind of "read only" activity. One ticket very six month's isn't much and the promise Yes, I should be able to meet that threshold :) makes me fear that the activity will stick to this one ticket. I believe that acces to private data like copies of ID's, legal documents, phonenumbers etc should only be given to volunteers who are thruly active. Natuur12 (talk) 12:20, 19 April 2015 (UTC)
I believe you misinterpreted. My light-worded reply and smiley was on a basis of politeness, directed to only Tiptoety, as I have come across that user before. It does not mean that I would stick to that limit, nor does it mean that I am taking this lightly. Rehman 13:35, 20 April 2015 (UTC)
How active will you be than? An educated guess is fine. Natuur12 (talk) 23:52, 23 April 2015 (UTC)

Фил Вечеровский[edit]

  • Babel / Languages you can reply in: English-1, Russian-N
  • Your most active user talk page(s): Фил Вечеровский
  • Email sent?: yes
  • Queues you would like access to: permissions, info-ru

Фил Вечеровский isn't really fluent in English and asked me to put his request here. He says that he is aware of licensing and copyright, including Russian copyright legislature. He knows that there are a lot of unique and non-standard situations and is going to work closely with more experienced colleagues at the beginning. He is a closer of Russian Wikipedia and was a sysop before. rubin16 (talk) 19:40, 19 April 2015 (UTC)

  • I also want to support his desire to be a volunteer and we are ready to help him when needed: our mailing lists and other communication channels are open rubin16 (talk) 19:40, 19 April 2015 (UTC)
I approved this request. My letter with confirmation of my age will be arrived in the near future.--Фил Вечеровский (talk) 20:14, 19 April 2015 (UTC)
  • Trusted user. Strong support.--Iluvatar (talk) 20:16, 19 April 2015 (UTC)
  • Support. I think Phil's experience could be very helpful. --D.bratchuk (talk) 11:40, 23 April 2015 (UTC)

BranStark[edit]

  • Babel / Languages you can reply in: English-N
  • Your most active user talk page(s): en:User talk:BranStark
  • Email sent?: Yes
  • Queues you would like access to: info-en, permissions

I'd like to help out on OTRS because I have almost 10 years experience on Wikipedia and would like to add a little bit more of my time to the development of the project. My account is in good standing, I've never undergone any sanctions or blocks and I possess a very patient attitude when communicating with individuals. I'm also identified to the Wikimedia Foundation -- — BranStark (talk) 11:03, 20 April 2015 (UTC) (NB: Was previously known as Possum on all MediaWiki projects)

  • Question Question: @BranStark: You sure don't want access to permission-en ? You do non-admin closure, right? You can use OTRS request to confirm or handle the release of copyrights on article such on RfD/AfD. In any case you have my support, this user is a User in a good standing, long term Wikipedian who do Administrative action (not logged like real admin) as non-Admin.--AldNonymousBicara? 11:11, 20 April 2015 (UTC)
Ok, I've added it — BranStark (talk) 11:27, 20 April 2015 (UTC)

D.bratchuk[edit]

  • Babel / Languages you can reply in: Russian-N, Ukrainian-4, English-3
  • Your most active user talk page(s): D.bratchuk
  • Email sent?: yes
  • Queues you would like access to: permissions-ru, info-ru

I'd like to help out on OTRS because I feel like I match the criteria above and I do have some free time which can be spent working as OTRS voluneer. I'm an active sysop and arbitrator at Russian Wikipedia. I speak English a bit, even though I do not contribute to Enwiki (not sure if this information is that needed, as I'm not going to work with English queue, but ok, you asked - I answered). That being said, I feel I can be helpful here. --D.bratchuk (talk) 22:53, 22 April 2015 (UTC)

Support Active editor, arbiter and sysop ru-wiki. I can say only positive statement. --Максим Підліснюк (talk) 12:25, 23 April 2015 (UTC)

  • Support Sysop and frequentative arbiter for ru-wiki. If he really agreed it will be a grandious contribution in OTRS.--Фил Вечеровский (talk) 18:58, 23 April 2015 (UTC)
  • Support: Russian queues do need help and D.bratchuk is a perfect candidate for volunteering rubin16 (talk) 14:36, 24 April 2015 (UTC)

Jnanaranjan Sahu[edit]

  • Babel / Languages you can reply in: en-N, or-N
  • Your most active user talk page(s): English Wikipedia
  • Email sent?: Yes
  • Queues you would like access to: permissions, info-en, info-or

I'd like to help out on OTRS because I like to help people. I always try to find what the users want and help them according to the way they want. I have a special interest in helping new people. I have experience of Wikipedia activities more than three years. You can see my English Wikipedia talk page as I was engaged in helping new people. I have stopped that as I didn't get any direct request I hope this is the best way for me to help the newbies and keep me engaged in Wikipedia. As there is only one user have access to OTRS in Oriya language I think adding me will be a plus when that user is inactive. Thank You. -- Jnanaranjan sahu (talk) 06:39, 23 April 2015 (UTC)

Jbhunley[edit]

  • Babel/Languages you can reply in: English
  • Your most active user talk page(s): w:en:User talk:Jbhunley
  • Email sent: Yes
  • Queues you would like access to: info-en, permissions

I'd like to help out on OTRS because I enjoy solving problems and helping people understand how Wikipedia works. I have a good understanding of our policies and procedures and have a pretty thick skin. I know how to interact with people who are confused, upset or angry in a professional manner. -- Jbhunley (talk) 15:53, 25 April 2015 (UTC)

Lucas Thoms[edit]

  • Babel / Languages you can reply in: English-N, Spanish-2
  • Your most active user talk page(s): w:en:User talk:Lucas Thoms
  • Email sent?: Yes
  • Queues you would like access to: info-en

I'd like to help out on OTRS because I've spent a lot of time on Wikipedia and am pretty familiar with how everything works. I have tons of patience, and it's just about impossible to offend me. I would enjoy helping out with info-en (and other queues in the future). —LucasThoms (English) 20:42, 25 April 2015 (UTC)

Lev. Anthony[edit]

  • Babel / Languages you can reply in: French, English-2, Italian-2
  • Your most active user talk page(s): French Wikipedia
  • Email sent?: Yes
  • Queues you would like access to: permissions

I'd like to help out on OTRS because I add photos on Wikimedia Commons with mails to the OTRS, but these authorizions are read with few months of decalage, so i couldn't be sure if the owner of the photos have send them or no and, if necessary, re ask him (or her), to resend a mail. I'm very patient and i get angry very slowly. I'm very active on the French Wikipedia, but i'd also create new articles on the English and Italian versions of Wikipedia in the past. While hoping my application retain your attention. --Lev. Anthony (talk) 22:12, 25 April 2015 (UTC)