OTRS/volunteering

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For volunteers

Volunteering for OTRS

The OTRS team always welcomes new volunteers to help with answering tickets. Nonetheless, to ensure the quality of service and given the confidential nature of the work, there is a selective application procedure.

In general, the OTRS administrators must be familiar with you and your work on Wikimedia projects and have enough confidence in you as an addition to the OTRS team. It therefore takes some time before you receive a response regarding your application.

How to volunteer

If you are truly interested in volunteering, please feel free to join the IRC channel to introduce yourself or ask any questions you might have with regard to OTRS. Before applying please read OTRS/info-en recruiting This applies even for other languages and ensure that you are:

  • Willing to work on difficult, sensitive, and at times hostile messages
  • Courteous, skilled at resolving disputes, friendly – even in the face of hostility – sensitive to the needs of outsiders, and have exemplary discretion
  • Willing to provide identification to the Wikimedia Foundation, considering the access to nonpublic data policy

If you are ready to volunteer, please add your application below in the designated format, and don't forget to send an e-mail to volunteers-otrsatwikimedia.org linking to your application on this page and giving your age. Please do so each time you apply.

Notes

The OTRS team is especially interested in users who are entrusted with any special tools on local projects (sysop, bureaucrat, checkuser, et cetera). Please also add links to help desk posts, talk pages, or other discussions you think are relevant. Language skills – other than English – are also highly appreciated. Additional help in language queues is highly needed and we'd like to know if you are able to help in any other language.

German-speaking volunteers

Flag of Germany.svgFlag of Austria.svgFlag of Switzerland.svg For the German-OTRS queue, volunteers need to apply locally as described at de:WP:ST#Mitarbeit im Support-Team

This is not a vote

If you have come here to support, endorse or oppose an applicant, please note that this is not a vote. The final decision rests with the OTRS administrators, who are not bound by any consensus generated on this page. Instead of voting, please give comments, diffs, or ask questions that may help the OTRS administrators become more familiar with the candidates.

Contents


[edit] MisterWiki

  • languages you can reply in: English, Spanish and French-2
  • most active user talk pages: [1]
  • Email sent: Yes

I'd like to help out on OTRS because I want to help this great project, because it helped me so much in the past. I think it is the bigger argument I have. Thanks. MisterWiki 23:19, 27 November 2009 (UTC)

[edit] Sir Lestaty de Lioncourt

  • languages you can reply in: Portuguese-N, English-3, Spanish-3 and I have knowledge of other European languages, especially Italian, but not enough to reply in comfortably.
  • most active user talk pages: [2], [3], [4] and [5].
  • Email sent: Yes

I'd like to join OTRS. Because have only 6 volunteers that can answer in portuguese (info-pt and permissions-pt) and I have a lot of experience in help new and old users, in any lusophone wiki. I'm a sysop, crat and cu in portuguese wikinews, sysop and crat in portuguese wikiqoute. Thanks @lestaty discuţie 05:54, 29 November 2009 (UTC)