The OTRS team always welcomes new volunteers to help with answering tickets. Nonetheless, to ensure the quality of service and given the confidential nature of the work, there is a selective application procedure.
The OTRS administrators are a group of highly-trusted and experienced volunteers who assess your application to join the OTRS team. When assessing an application, they familiarize themselves with your work on the Wikimedia projects to ensure that you are suitable as an addition to the OTRS team. It therefore takes some time before you receive a response regarding your application.
If you are interested in volunteering, please read OTRS/Recruiting for information about what the job entails. Feel free to join #wikimedia-otrs to ask any questions that you might have with regard to Wikimedia OTRS. Before applying, please ensure that you are:
Please review the list of queues prior to submitting your application, and apply for all of those queues where you think you'd be able to help.
If you'd like to volunteer for the info-de queue, please apply locally by following the instructions at de:Wikipedia:Support-Team#Mitarbeit im Support-Team.
|Please wikimedia.org linking to your application on this page and giving your age. Please do so each time you apply.and also send an e-mail to volunteers-otrs|
- Babel/Languages you can reply in: Ukrainian (N), Russian (4), English (2)
- Your most active user talk page(s): user talk:Base, w:ru:user talk:Base, n:uk:user talk:Base, commons:user talk:BaseSat, w:uk:user talk:Base etc.
- Email sent?: Yes
- Queues you would like access to: info-uk, info-ru, Permissions, Photosubmission, Sister projects
There was an app from me in Feb 2013 but it was declined, also I have some access now. I hope that issues that caused rejecting my past app aren't so significant now as it's a year time that passed since which is quite long time in my opinion. I'm most active on Meta Wiki, Wikimedia Commons, Mediawikiwiki, Wikidata, Outreachwiki, Wikimania2014wiki as a Translation administrator (also have sysop access in latter two). But quite often I'm dealing with files (local ones in Ukrainian and Russian Wikipedias) and global at Commons. I know licensing related stuff and know where I can consult when my knowledge isn't enough. Unfortunately some work as tagging problems on files sometimes cause complains of users who'd like to ignore local EDP or general licensing requirements but I hope I keep calm enough with them while trying to explain stuff (but in OTRS i'd like to leave "hot" cases to more experienced coleagues for first time). As I tag files with no permissions tags it would be nice to proceed these permissions myself. Also I think I have enough knowledge and experience to proceed photosubmissions. I'm administrator in Ukrainian Wikinews and Ukrainian Wikiquote, I had activity in Ukrainian Wikivoyage (I was the one who started in in Incubator thus I have Incubator experience as well), I'm familiar with Wikidata so I think I can help in Sister projects queue. In ruwiki I'm signed amongst users link to whose talk page is given randomly to newcomers and they some times ask me something so I have such experience in there. My activity is quite spared across projects some of what are global multilingual ones and that results in knowledge where particular stuff can be found and I use IRC quite often to know people from other projects or with particular expiriences to ask for help where it's possible and needed. Also I think I'm familiar enough with MediaWiki and it's extensions in case of need to understand what person may be about if question is technical. --Base (talk) 20:56, 4 March 2014 (UTC)
- Babel/Languages you can reply in: English, French-2
- Your most active user talk page(s):w:en:User talk:TLSuda
- Email sent?:
momentarilysent. TLSuda (talk) 23:17, 5 March 2014 (UTC)
- Queues you would like access to: Permissions & photosubmissions, info-en
Hi, I'm TLSuda, previously ТимофейЛееСуда, and I've been helping out on En.WP and Commons for a few years now. I work primarily in the file namespace on En.WP and I've recently been granted administrator rights through the trust given to me by the community at my recent RfA. I've worked in the file namespace, including uploading files for others through the local WP:FFU process, for many years as a traditional editor, mostly doing clean up tasks that go unnoticed. I've considered applying to be an OTRS volunteer many times in the past, but never felt the time was just right. Now seems to be the time. Of recent, I've begun working on assisting with many administrative backlogs at En.WP relating to files, and very often I find files that have OTRS issues that need to be resolved. I've recently become a fairly frequent request maker to the OTRS noticeboard to gather information about statuses of files. If approved to be a volunteer, I would be able to expedite the process without having to trouble other editors. The En.WP community has entrusted the mop to me because of my skill-set and experience in files and copyright. Therefore I feel that I would be able to also assist with general permissions and photo submissions tickets as needed. If you have any questions, please do not hesitate to ask, I will try to keep an eye out here on meta, but you'll likely get a faster response on my En.WP talkpage. --TLSuda (talk) 23:13, 5 March 2014 (UTC)
- Might I recommend requesting access to info-en as well? That area has a need for people and you seem like you could be of some help there too. Just a suggestion of course :) Ajraddatz (Talk) 23:15, 5 March 2014 (UTC)
- Babel/Languages you can reply in: English, Greek, French-2, Spanish-2, German-2
- Your most active user talk page(s): N/A
- Email sent: Yes
- Queues you would like access to: info-en, info-el, permissions-commons, permissions-el, permissions-en
- Babel/Languages you can reply in: English
- Your most active user talk page(s): w:en:User talk:Kelapstick
- Email sent?: yes
- Queues you would like access to: info-en, Permissions
I'd like to help out on OTRS because I have been active on English Wikipedia since 2006, am an sysop on en-wp, and I think I would be an asset. I have spent time creating content (somewhere in the neighborhood of 100 articles created), reverting vandalism, new page patrolling, etc. I have spent some time working with Articles for Creation, and occasionally man the help desk on IRC. --Kelapstick (talk) 01:55, 10 March 2014 (UTC)