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Open-source Ticket Request System

For prospective volunteers

Volunteering for OTRS

The OTRS team always welcomes new volunteers to help with answering tickets. Nonetheless, to ensure the quality of service and given the confidential nature of the work, there is a selective application procedure.

The OTRS administrators are a group of highly-trusted and experienced volunteers who assess your application to join the OTRS team. When assessing an application, they familiarize themselves with your work on the Wikimedia projects to ensure that you are suitable as an addition to the OTRS team. It therefore takes some time before you receive a response regarding your application.

How do I volunteer?

If you are interested in volunteering, please read OTRS/Recruiting for information about what the job entails. Feel free to join #wikimedia-otrsconnect to ask any questions that you might have with regard to Wikimedia OTRS. Before applying, please ensure that you are:

  • Willing to work on difficult, sensitive, and at times hostile messages
  • Courteous, skilled at resolving disputes, friendly – even in the face of hostility – sensitive to the needs of outsiders, and have exemplary discretion
  • Willing to provide identification to the Wikimedia Foundation if necessary, considering the access to nonpublic data policy
  • 16 years of age or older

Please review the list of queues prior to submitting your application, and apply for all of those queues where you think you'd be able to help.

  • The OTRS team is especially interested in users who are entrusted with any special tools on local projects (sysop, bureaucrat, checkuser, etc.), though this is not an absolute requirement.
  • Please also add links to help desk posts, talk pages, or other discussions you think are relevant.
  • Language skills – other than English – are also highly appreciated. Additional help in language queues is highly needed and we'd like to know if you are able to help in any other language.
  • If you already have access to OTRS, and you'd like to get access to additional queues, you typically don't need to apply here. Ask on otrswiki:Administrator requests.
German-speaking volunteers Flag of Germany.svg Flag of Austria.svg Flag of Switzerland.svg Flag of Liechtenstein.svg

If you'd like to volunteer for the info-de queue, please apply locally by following the instructions at de:Wikipedia:Support-Team#Mitarbeit im Support-Team.

Dutch-speaking volunteers Flag of the Netherlands.svg Flag of Belgium.svg Flag of Suriname.svg

If you'd like to volunteer for the info-nl queue, please apply below and send an email to contact-nl-at-lists.wikimedia.org for the team to assess your application.

Please add your application and also send an e-mail to volunteers-otrs-at-wikimedia.org linking to your application on this page and giving your age. Please do so each time you apply.


  • Babel / Languages you can reply in: English, Welsh-3
  • Your most active user talk page(s): en:User talk:Samwalton9
  • Email sent?: Yes
  • Queues you would like access to: info-en

I'd like to help out on OTRS because I enjoy helping others, especially those new to Wikipedia. I am already more than accustomed to this through my work at the Teahouse and en-help IRC channel where I often help new users. As a member of the ACC team I am already identified to the foundation and able to correctly handle personally identifying information and emailing users through the >300 requests I've handled. Please let me know if you have any questions and feel free to poke me on en-wiki if I don't reply. -- Samwalton9 (talk) 16:44, 30 August 2014 (UTC)

Green Giant[edit]

  • Babel / Languages you can reply in: English
  • Your most active user talk page(s): English Wikipedia and Commons
  • Email sent?: Yes
  • Queues you would like access to: permissions-commons and permissions-en

I'd like to help out on OTRS because I have become more involved with files at both English Wikipedia and Commons, especially fixing file pages. Increasingly I find myself at the noticeboards asking for confirmation about permissions and in particular, I recently found some files that were OTRS pending for more than 90 days, so I'd like to help reduce backlogs like these at Wikipedia and Commons. -- Green Giant (talk) 21:43, 31 August 2014 (UTC)


  • Babel / Languages you can reply in: tr, en-2, de-1
  • Your most active user talk page(s): w:tr:User talk:Uğurkent
  • Email sent?: No
  • Queues you would like access to: info-tr, permissions-tr

Personnel in Turkish Wikipedia is not active. I am editor, I do copyright review. Until now I didn't open the eye to copyright. I know well our policies. I'm a one project manager on Turkish Wikipedia. With OTRS can contribute better to Wikipedia. -- Uğurkent (talk) 20:00, 1 September 2014 (UTC)