From Meta, a Wikimedia project coordination wiki
< OTRS(Redirected from OTRS/volunteering)
Jump to: navigation, search
OTRS Wikimedia.svg

Open-source Ticket Request System

For prospective volunteers

Volunteering for OTRS

The OTRS team always welcomes new volunteers to help with answering tickets. Nonetheless, to ensure the quality of service and given the confidential nature of the work, there is a selective application procedure.

The OTRS administrators are a group of highly-trusted and experienced volunteers who assess your application to join the OTRS team. When assessing an application, they familiarize themselves with your work on the Wikimedia projects to ensure that you are suitable as an addition to the OTRS team. It therefore takes some time before you receive a response regarding your application.

How do I volunteer?

If you are interested in volunteering, please read OTRS/Recruiting for information about what the job entails. Feel free to join #wikimedia-otrsconnect to ask any questions that you might have with regard to Wikimedia OTRS. Before applying, please ensure that you are:

  • Willing to work on difficult, sensitive, and at times hostile messages
  • Courteous, skilled at resolving disputes, friendly – even in the face of hostility – sensitive to the needs of outsiders, and have exemplary discretion
  • Willing to provide identification to the Wikimedia Foundation if necessary, considering the access to nonpublic data policy
  • 16 years of age or older

Please review the list of queues prior to submitting your application, and apply for all of those queues where you think you'd be able to help.

  • The OTRS team is especially interested in users who are entrusted with any special tools on local projects (sysop, bureaucrat, checkuser, etc.), though this is not an absolute requirement.
  • Please also add links to help desk posts, talk pages, or other discussions you think are relevant.
  • Language skills – other than English – are also highly appreciated. Additional help in language queues is highly needed and we'd like to know if you are able to help in any other language.
  • If you already have access to OTRS, and you'd like to get access to additional queues, you typically don't need to apply here. Ask on otrswiki:Administrator requests.
German-speaking volunteers Flag of Germany.svg Flag of Austria.svg Flag of Switzerland.svg Flag of Liechtenstein.svg

If you'd like to volunteer for the info-de queue, please apply locally by following the instructions at de:Wikipedia:Support-Team#Mitarbeit im Support-Team.

Dutch-speaking volunteers Flag of the Netherlands.svg Flag of Belgium.svg Flag of Suriname.svg

If you'd like to volunteer for the info-nl queue, please apply below and send an email to contact-nl-at-lists.wikimedia.org for the team to assess your application.

Please add your application and also send an e-mail to volunteers-otrs-at-wikimedia.org linking to your application on this page and giving your age. Please do so each time you apply.


  • Babel / Languages you can reply in: hu-N, en-2, de-1
  • Your most active user talk page(s): w:hu:User talk:Samat
  • Email sent?: Yes
  • Queues you would like access to: info-hu, permissions, wm-hu

I was co-founder of the Hungarian OTRS team and the queues in Hungarian language in the beginning of 2008. As the executive vice-president of WM-HU I had access to wm-hu since end of 2008. Because I was very busy in my real life, I retired from OTRS volunteering after 5 years in early 2013. Now, as a reelected board member of WM-HU I would like to access to wm-hu queues, and in my limited free time I would like to help out the volunteers in the info-hu and permissions-hu queues, too. -- Samat (talk) 17:15, 7 December 2014 (UTC)

Support - RepliCarter (talk) 17:27, 7 December 2014 (UTC)

Support - Matteo55 (talk) 17:38, 7 December 2014 (UTC)

Support --PallertiLapin.svgRabbit Hole 17:50, 7 December 2014 (UTC)

Support -- Hungarikusz Firkász (talk) 17:57, 7 December 2014 (UTC)

Hi Samat. Just a note with regards to wm-hu access; you would need to contact the Chapter itself for that request. Peter G. has been my contact in the past for that particular queue. Rjd0060 (talk) 18:01, 7 December 2014 (UTC)
I informed the president in a private mail. Samat (talk) 18:17, 7 December 2014 (UTC)
Support Yes, please add Samat to the queues mentioned above. Thank you! --grin 19:03, 7 December 2014 (UTC)

Cannot be so difficult ;) Samat (talk) 00:02, 16 December 2014 (UTC)


  • Babel / Languages you can reply in: Netherlands, English-3, German-1, French-1, Chinese-1
  • Your most active user talk page(s): w:es:User talk:FritsHG
  • Email sent?: Yes
  • Queues you would like access to: info-nl, Permissions

I'd like to help out on OTRS because I . -- FritsHG (talk) 15:37, 8 December 2014 (UTC)

I am active on Wikimedia Commons and keep me mainly with licensing there! -- FritsHG (talk) 12:50, 14 December 2014 (UTC)

  • Not enough experience. User has uploaded several copyvios to Commons and only has 47 edits on nlwiki. Jianhui67 talkcontribs 15:49, 8 December 2014 (UTC)
  • My opinion is... strong oppose to permissions queues. --Alan (talk) 21:38, 8 December 2014 (UTC)
Strong oppose for permissions. Admins should see c:Special:Permalink/141994068#FritsHG and c:Special:Diff/141887919 (second FritsHG). — Revi 09:36, 12 December 2014 (UTC)
  • Comment Comment This user has been rejected for the queue info-nl. Trijnsteltalk 22:37, 15 December 2014 (UTC)
  • Oppose Oppose - Enough has already been said here. Natuur12 (talk) 13:08, 14 December 2014 (UTC)
  • Looks like hat collecting --Steinsplitter (talk) 14:58, 14 December 2014 (UTC)
  • As Trijnstel and Natuur12 point out, acces to info-nl queue has already been rejected by the info-nl OTRS team in a prior request. I am opposed to acces to permissions queues due to inexperience, too many mistakes, and too many userright requests. - Sincerely, Taketa (talk) 07:48, 17 December 2014 (UTC)

Vitor Mazuco[edit]

  • Babel / Languages you can reply in: Portuguese, English-3
  • Your most active user talk page(s): w:pt:User talk:Vitor Mazuco
  • Email sent?: Yes
  • Queues you would like access to: permissions

I'd like to contribute to OTRS. I'm a License review on Commons and I'm a very active user in Portuguese Wikipedia. I believe that I can check OTRS e-mail in English and Portuguese. Vitor Mazuco Msg 16:34, 8 December 2014 (UTC)


  • Babel / Languages you can reply in: Hebrew, English
  • Your most active user talk page(s): w:he:User talk:Ldorfman
  • Email sent?: Yes
  • Queues you would like access to: info-he

The Hebrew OTRS team members have announced they can use some help due to shortage in volunteers whilst the number of requests they get is increasing. I would be happy to assist them as a long time editor at the Hebrew Wikipedia and an active member of the Israeli Wikimedia chapter, serving mainly as a Wikipedia-editing trainer/lecturer. Thanks in advance, Ldorfman (talk) 17:30, 9 December 2014 (UTC)

I Support the request. I asked for more volunteers in Hebrew wikipedia Village pump here and Ldorfman wich I know vry well agreed to help. Thanks. Hanay (talk) 18:02, 9 December 2014 (UTC)
Support. Trusted and experienced user. Geagea (talk) 14:26, 14 December 2014 (UTC)
Although i am not active on hewiki, for what i have seen on commons, he seems trusted and competent. --Steinsplitter (talk) 11:37, 20 December 2014 (UTC)


  • Babel / Languages you can reply in: English, Malayalam
  • Your most active user talk page(s): c:User talk:Jkadavoor
  • Email sent?: Yes
  • Queues you would like access to: info-en, permissions

I'd like to help out on OTRS because I wish to help people on photo submissions. I'm active in Commons Help desk, VP and VP/C. Got a ping from a friendly admin there and so this request. -- Jee 09:24, 12 December 2014 (UTC)

Trusted user. I am sure that he will be a good addition to the OTRS team. --Steinsplitter (talk) 11:17, 12 December 2014 (UTC)
Support - trusted user and Jee knows what he is doing. We need more agents that know commons policy and copyright in general. Natuur12 (talk) 13:14, 14 December 2014 (UTC)
Support Trusted and experienced user. Geagea (talk) 14:24, 14 December 2014 (UTC)


I'd like to help out on OTRS. -- Twotwo2019 (talk) 11:40, 14 December 2014 (UTC)

I think he meant info-ko. Anyway, he is trusted user on kowiki, should have no problem with OTRS. — Revi 11:43, 14 December 2014 (UTC)


  • Babel / Languages you can reply in: Hebrew, English, Georgian
  • Your most active user talk page(s): c:User talk:Geagea
  • Email sent?: Yes
  • Queues you would like access to: permissions, Commons, info-he

I want to help handling OTRS requests on he.wiki and Commons. I am a sysop in Commons and mostly active there. Thanks in advance. Geagea (talk) 14:15, 14 December 2014 (UTC)

Trusted user. I am sure that he will be a good addition to the OTRS team. --Steinsplitter (talk) 14:58, 14 December 2014 (UTC)
I support. I am happy that Geagea decided to join OTRS team. Hanay (talk) 22:17, 14 December 2014 (UTC)
Yes please :). He is a fine colleague and he certainly know what he is doing plus he is one of the better sysops at Commons. Natuur12 (talk) 22:27, 14 December 2014 (UTC)