OTRS/volunteering

General information What OTRS involves Volunteering List of volunteers For volunteers Introduction IRC channel Mailing list Article monitoring

Volunteering for OTRS The OTRS team always welcomes new volunteers to help with answering tickets. Nonetheless, to ensure the quality of service and given the confidential nature of the work, there is a selective application procedure. In general, the OTRS administrators must be familiar with you and your work on Wikimedia projects and have enough confidence in you as an addition to the OTRS team. It therefore takes some time before you receive a response regarding your application. How to volunteer If you are truly interested in volunteering, please feel free to join the IRC channel to introduce yourself or ask any questions you might have with regard to OTRS. Before applying please read OTRS/info-en recruiting and ensure that you are: Willing to work on difficult, sensitive, and at times hostile messages Courteous, skilled at resolving disputes, friendly – even in the face of hostility – sensitive to the needs of outsiders, and have exemplary discretion Willing to provide identification to the Wikimedia Foundation if necessary, considering the access to nonpublic data policy 16 years of age or older If you are ready to volunteer, please add your application below in the designated format, send an e-mail to volunteers-otrswikimedia.org linking to your application on this page and giving your age. Please do so each time you apply. Notes The OTRS team is especially interested in users who are entrusted with any special tools on local projects (sysop, bureaucrat, checkuser, et cetera), though this is not an absolute requirement. Please also add links to help desk posts, talk pages, or other discussions you think are relevant. Language skills – other than English – are also highly appreciated. Additional help in language queues is highly needed and we'd like to know if you are able to help in any other language. If you already have access to OTRS, and you'd like to get access to additional queues, you don't need to apply here. Ask on otrswiki:Administrator requests. German-speaking volunteers For the German-OTRS queue, volunteers need to apply locally as described at de:WP:ST#Mitarbeit im Support-Team Dutch-speaking volunteers For the Info-nl OTRS queue, please apply below and send an email to contact-nllists.wikimedia.org . The team will make its own decision.

This is not a vote If you have come here to support, endorse or oppose an applicant, please note that this is not a vote. The final decision rests with the OTRS administrators, who are not bound by any consensus generated on this page. Instead of voting, please give comments, diffs, or ask questions that may help the OTRS administrators become more familiar with the candidates.