OTRS/Volunteering

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Open-source Ticket Request System

For prospective volunteers

Volunteering for OTRS

The OTRS team always welcomes new volunteers to help with answering tickets. Nonetheless, to ensure the quality of service and given the confidential nature of the work, there is a selective application procedure.

The OTRS administrators are a group of highly-trusted and experienced volunteers who assess your application to join the OTRS team. When assessing an application, they familiarize themselves with your work on the Wikimedia projects to ensure that you are suitable as an addition to the OTRS team. It therefore takes some time before you receive a response regarding your application.

How do I volunteer?

If you are interested in volunteering, please read OTRS/Recruiting for information about what the job entails. Feel free to join #wikimedia-otrsconnect to ask any questions that you might have with regard to Wikimedia OTRS. Before applying, please ensure that you are:

  • Willing to work on difficult, sensitive, and at times hostile messages
  • Courteous, skilled at resolving disputes, friendly – even in the face of hostility – sensitive to the needs of outsiders, and have exemplary discretion
  • Willing to provide identification to the Wikimedia Foundation if necessary, considering the access to nonpublic data policy
  • 16 years of age or older

Please review the list of queues prior to submitting your application, and apply for all of those queues where you think you'd be able to help.

Notes
  • The OTRS team is especially interested in users who are entrusted with any special tools on local projects (sysop, bureaucrat, checkuser, etc.), though this is not an absolute requirement.
  • Please also add links to help desk posts, talk pages, or other discussions you think are relevant.
  • Language skills – other than English – are also highly appreciated. Additional help in language queues is highly needed and we'd like to know if you are able to help in any other language.
  • If you already have access to OTRS, and you'd like to get access to additional queues, you typically don't need to apply here. Ask on otrswiki:Administrator requests.
German-speaking volunteers Flag of Germany.svg Flag of Austria.svg Flag of Switzerland.svg Flag of Liechtenstein.svg

If you'd like to volunteer for the info-de queue, please apply locally by following the instructions at de:Wikipedia:Support-Team#Mitarbeit im Support-Team.

Dutch-speaking volunteers Flag of the Netherlands.svg Flag of Belgium.svg Flag of Suriname.svg

If you'd like to volunteer for the info-nl queue, please apply below and send an email to contact-nl-at-lists.wikimedia.org for the team to assess your application.

Please add your application and also send an e-mail to volunteers-otrs-at-wikimedia.org linking to your application on this page and giving your age. Please do so each time you apply.

Samwalton9[edit]

  • Babel / Languages you can reply in: English, Welsh-3
  • Your most active user talk page(s): en:User talk:Samwalton9
  • Email sent?: Yes
  • Queues you would like access to: info-en

I'd like to help out on OTRS because I enjoy helping others, especially those new to Wikipedia. I am already more than accustomed to this through my work at the Teahouse and en-help IRC channel where I often help new users. As a member of the ACC team I am already identified to the foundation and able to correctly handle personally identifying information and emailing users through the >300 requests I've handled. Please let me know if you have any questions and feel free to poke me on en-wiki if I don't reply. -- Samwalton9 (talk) 16:44, 30 August 2014 (UTC)


Uğurkent[edit]

  • Babel / Languages you can reply in: tr-N, en-2, de-1
  • Your most active user talk page(s): w:tr:User talk:Uğurkent
  • Email sent?: No
  • Queues you would like access to: info-tr, permissions-tr

Personnel in Turkish Wikipedia is not active. I am editor, I do copyright review. Until now I didn't open the eye to copyright. I know well our policies. I'm a one project manager on Turkish Wikipedia. With OTRS can contribute better to Wikipedia. -- Uğurkent (talk) 20:00, 1 September 2014 (UTC)

콩가루[edit]

  • Babel / Languages you can reply in: Korean, English-1
  • Your most active user talk page(s): w:ko:사용자토론:콩가루
  • Email sent?: Yes
  • Queues you would like access to: info-ko

I'd like to help out on OTRS because I'm Kowiki & wikidata admin. So I can help info-ko. There are some Korean request as I know. So I can help it. If there any request requiring admin right, I could something in Kowiki. -- 콩가루 (talk) 15:14, 4 September 2014 (UTC)

support. kowiki admin and experienced help desk helper, so he knows how to respond to people. Revicomplaint? 14:51, 7 September 2014 (UTC)

Rich Smith[edit]

  • Babel / Languages you can reply in: English
  • Your most active user talk page(s): en:User talk:Rich Smith
  • Email sent?: Yes
  • Queues you would like access to: info-en

I'd like to help out on OTRS because I would love to assist people with any question they have on Wikipedia. I am a kind and courteous person who will always get a happy response from the user. -- RichT|C|E-Mail 16:59, 6 September 2014 (UTC)

Mikemoral[edit]

  • Babel / Languages you can reply in: English (en-N), German to a smaller degree (de-2).
  • Your most active user talk page(s): w:User talk:Mikemoral or n:User talk:Mikemoral
  • Email sent?: Yes
  • Queues you would like access to: info-en, wikinews-en

I'd like to help out on OTRS because I am capable of helping other users and I have familiarity with Wikipedia's policies. I'm also currently an administrator and ArbCom member on English Wikinews. I was previously an OTRS volunteer (two years ago, wow! it's been a while) and I would like to help out again. On Wikipedia I generally adjust or add citation templates as of late and other gnomish tasks. On Wikinews do general admin tasks (deleting, deleting, etc.) -- Mikemoral (talk) en.wn 05:23, 8 September 2014 (UTC)

TheMesquito[edit]

  • English / Languages you can reply in: English
  • Your most active user talk page(s): en:User Talk:TheMesquito
  • Email sent?: Yes
  • Queues you would like access to: info-en  permissions-en 

I'd like to help out on OTRS because I have worked on Wikipedia for many years now and would like to help anyway I can, as i know relevant polices and how to talk to newer users, also I know relevant licences for permissions -- TheMesquito (talk) 18:01, 9 September 2014 (UTC)

Lechatjaune[edit]

  • Babel / Languages you can reply in: Portuguese, French-2, English-2.
  • Your most active user talk page(s): w:pt:user talk:Lechatjaune
  • Email sent?: Yes
  • Queues you would like access to: info-pt, permissions-pt, Wikimedia Brasil, educacao@wikimedia.org (new queue)

I'd like to help out on OTRS maily because I want to answer questions on the queue to be created for educacao@wikimedia.org but I will be willing to help answering emails on info-pt, permissions-pt, and Wikimedia Brasil.

My home wiki is pt.wikipedia where I am a admin since February 2008. I was a bureaucrat from Nov 12 2008 until Nov 11 2009. I am already identified on WMF because I was an ArbCom member from February 2008 until january 2010. I am also a professor and course coordinator in the educational program.

The educational program in Brazil has been led by the Brazil Catalyst Project. This project funded by WMF will not be renewed. I am the only person outside the Catalyst Project who receives the messages sent to educacao@wikimedia.org (which exists but only redirects to some email addresses). A discussion on our community led to the decision of transposing this email address to OTRS ([1])). That said, I need OTRS access to keep on receiving emails sent to this address.

I have already been a OTRS volunteer a long time ago and lost access per inactivity. Lechatjaune (talk) 23:07, 11 September 2014 (UTC)

Yes, please! Lechatjaune is a long-term contributor with active participation on Education program. He is also used to respond with civility and correct information on Wikipedia. Nothing else to add, but to confirm what he said above. There is no controversy on his addition here. Regards.—Teles «Talk to me ˱C L @ S˲» 21:29, 14 September 2014 (UTC)

Anon126[edit]

  • Babel / Languages you can reply in: en, es-3, eo-1 (?)
  • Your most active user talk page(s): wikipedia:en:User talk:Anon126
  • Email sent?: Yes
  • Queues you would like access to: permissions-commons, permissions-commons-es, permissions-en, photosubmission, info-en

I'd like to help out on OTRS because I've helped others on various forums on the English Wikipedia, and I feel that I've kept calm despite hostility. I've also assisted people with licensing issues, so I believe I can handle permission grants through the permissions queues. -- Anon126 ( ) 02:54, 12 September 2014 (UTC)

Mareklug[edit]

  • Babel/Languages you can reply in: English, Polish, Simple English ;), Spanish-2, French-1, Russian-1, and if need be, I have oodles of polyglot friends to call on on a dime to help me.
  • Your most active user talk page(s): w:en:User talk:Mareklug and w:pl:User talk:Mareklug, about 60/40, with a smattering of commons::User talk:Mareklug and m:User talk:Mareklug
  • Email sent: Yes
  • Queues you would like access to: info-en, info-pl, info, permissions-commons, other Permissions as needed -- to be determined by Permissions crew.

I'd like to help out on OTRS because I am a helpful kinda guy; Ryan (User:Rjd0060) sought OTRSers on #wikipedia-en, where aside from engaging in the ambient ferocious off-topicness, I mentor and solve problems, so why not give up a slice of my wiki-gnoming and IRC time to the OTRS queue service. --Mareklug (talk) 03:37, 13 September 2014 (UTC)

Sturm[edit]

  • Babel / Languages you can reply in: Portuguese, English-2, Italian-2, Spanish-1
  • Your most active user talk page(s): w:pt:user talk:Sturm
  • Email sent?: ?
  • Queues you would like access to: info-pt, permissions-pt, Wikimedia Brasil, educacao@wikimedia.org (new queue)

I'd like to help out on OTRS maily because I want to answer question on the queue to be created for educacao@wikimedia.org but I will be willing to help answering emails on info-pt, permissions-pt, and Wikimedia Brasil.

I am an admin in Wikipedia.pt since 2005, as well in Wikiquote.pt. I am also admin in the Br.wikimedia. In Commons I am an auto-patrolled and "Campaign editor". Just like Lechatjaune said above, the educational program in Brazil has been led by the Brazil Catalyst Project. This project funded by WMF will not be renewed. A discussion on our community led to the decision of transpose this email address to OTRS ([2])). So, that is the reason I need OTRS access to keep on receiving emails sent to this address.
Regards, Sturm (talk) 01:50, 14 September 2014 (UTC)

Hi Sturm. As you indicated "?" above in the "Email sent?" field and we did not receive your email, I thought I should explain it a bit further. As stated above in a green box, and in a red box when you edit this page, are instructions to email volunteers-otrs-at-wikimedia.org with some information. Please send us this information at your convenience. If you have any questions feel free to ask. Thank you. Rjd0060 (talk) 03:53, 14 September 2014 (UTC)

Zetud[edit]

  • Babel / Languages you can reply in: French, English-4
  • Your most active user talk page(s): My user talk page on :fr
  • Email sent?: Yes
  • Queues you would like access to: info-fr, permissions-fr

I'd like to help out on OTRS because I want to support the French-speaking volunteers, currently facing many requests. I was appealed today by email by Elfix. I have a looonnng experience on the projects in French (sysop, abusefilter and bot owner on fr.wikipedia), never had conflicts, and of course never been blocked. And I've been involved for many years in Wikimedia France, for example to present our projects and policies (including licences) to the public. -- Zetud (talk) 22:09, 14 September 2014 (UTC)

  • Comment Comment I would like to bring my strong support to this application. Zetud is a very knowledgeable contributor and info-fr needs more volunteers. Elfix 06:51, 18 September 2014 (UTC)

Moheen Reeyad[edit]

  • Babel / Languages you can reply in: bn, en-3
  • Your most active user talk page(s): w:bn:User talk:Moheen Reeyad
  • Email sent?: Yes
  • Queues you would like access to: info-en, permissions-commons, permissions-en, wm-bd

I'd like to help out on OTRS because I want to reduce the backlog and OTRS pending files at Wikimedia Commons. I feel that I can help. I am familiar with the basic licensing policy at Commons. I was contribute about 175 files and I also help with bn language related permission. Additionally, I am an active reviewer in bn.WP. Gracias. -- Moheen Reeyad (talk) 11:49, 15 September 2014 (UTC)

Hello Moheen Reeyad. Access to chapter queues such as WMBD is restricted to members they choose. You would need to contact the WMBD staff/board directly to request access. Rjd0060 (talk) 16:13, 16 September 2014 (UTC)