Volunteer Response Team/Reports/Monthly/sandbox
OTRS/Reports/Monthly/Templates/Intro OTRS/Reports/Monthly/Templates/General OTRS/Reports/Monthly/Templates/Staffing 5 accounts were opened or reopened:
- Brion VIBBER, Calak, Eileen Miedtank, Florianschmidtwelzow, Syrio
5 accounts were closed:
- Odder, Russavia, Rebecca.Cotton, rkwon, Nina, Akoval, Wing, jaywalsh, Sue Gardner
OTRS/Reports/Monthly/Templates/Queuesection OTRS/Reports/Monthly/Templates/Queues OTRS/Reports/Monthly/Templates/Info OTRS/Reports/Monthly/Templates/Ticket volume
OTRS/Reports/Monthly/Templates/Response time
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OTRS/Reports/Monthly/Templates/Collapse data top
- Per queue group
| QueueGroup | n | 0.1 | 0.2 | 0.3 | 0.4 | 0.5 | 0.6 | 0.7 | 0.8 | 0.9 | 0.95 | 1 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| info | 3 | 63.12 | 75.54 | 87.96 | 100.38 | 112.8 | 128.94 | 145.07 | 161.2 | 177.33 | 185.39 | 193.46 |
| info-af | 0 | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA |
| info-als | 0 | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA |
| info-ar | 69 | 1.2 | 2.02 | 2.96 | 3.63 | 5.46 | 6.85 | 11.05 | 13.2 | 20.03 | 20.74 | 49.33 |
| info-ca | 4 | 616.09 | 624.06 | 632.03 | NA | NA | NA | NA | NA | NA | NA | NA |
| info-cs | 22 | 3.51 | 4.91 | 8.86 | 20.7 | 25.05 | 32.5 | 37.14 | 51.89 | 118.79 | 124.19 | 149.89 |
| info-da | 9 | 0.57 | 1.53 | 2.37 | 3.88 | 8.55 | 11.45 | 47.6 | 95.32 | 169.63 | 245.97 | 322.31 |
| info-de | 453 | 0.17 | 0.58 | 1.4 | 4.49 | 9.1 | 18.69 | 50.93 | 101.88 | 251.01 | NA | NA |
| info-el | 5 | 220.47 | 314.19 | 389.38 | 446.02 | 502.67 | NA | NA | NA | NA | NA | NA |
| info-en | 1560 | 0.22 | 0.57 | 1.16 | 2.09 | 3.51 | 6.29 | 11.61 | 22.98 | 56.75 | 121.19 | NA |
| info-es | 112 | 1.88 | 3.83 | 6.58 | 9.13 | 14.72 | 22.89 | 35.08 | 70.51 | 292.47 | 560.63 | 673.83 |
| info-et | 0 | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA |
| info-fa | 19 | 0.25 | 1.29 | 4.77 | 5.16 | 19.05 | 27.65 | 44.24 | 53.08 | 241.76 | 554.9 | 776.49 |
| info-fi | 0 | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA |
| info-fr | 63 | 0.92 | 2.33 | 3.29 | 5.21 | 15.17 | 30.29 | 78.08 | 230.28 | 608.33 | NA | NA |
| info-he | 4 | 0.44 | 0.54 | 0.64 | 3.78 | 8.43 | 13.08 | 16.82 | 18.76 | 20.7 | 21.67 | 22.64 |
| info-hr | 0 | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA |
| info-hu | 11 | 3.73 | 186.4 | 208.29 | 253.11 | 264.4 | 373.69 | 429.12 | 449.7 | 600.49 | 650.45 | 700.42 |
| info-it | 15 | 10.54 | 20.29 | 28.86 | 48.01 | 67.67 | 104.02 | 158.3 | 274.36 | 432.38 | NA | NA |
| info-ja | 11 | 0.49 | 1.7 | 3.81 | 5.19 | 5.38 | 8.06 | 14.42 | 41.61 | 204.32 | 282.34 | 360.35 |
| info-ka | 0 | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA |
| info-ko | 2 | 2.19 | 2.77 | 3.34 | 3.91 | 4.48 | 5.06 | 5.63 | 6.2 | 6.78 | 7.06 | 7.35 |
| info-nds | 0 | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA |
| info-nl | 163 | 0.22 | 0.54 | 1.31 | 2.4 | 3.77 | 5.69 | 9.68 | 17.73 | 30.95 | 54.5 | 223.07 |
| info-no | 14 | 7.24 | 14.56 | 32.38 | 41.96 | 58.82 | 69.22 | 157.55 | 178.01 | 212.13 | 214.28 | 215.34 |
| info-pl | 36 | 0.48 | 2.34 | 5.01 | 6.36 | 9.47 | 14.99 | 22.87 | 28.39 | 39.28 | 42.88 | 65.67 |
| info-pt | 4 | 3.43 | 5.29 | 7.16 | 30.24 | 63.91 | 97.58 | 121.75 | 126.91 | 132.08 | 134.66 | 137.24 |
| info-ro | 4 | 15.11 | 21.81 | 28.5 | 31.96 | 33.81 | 35.66 | 37.22 | 38.18 | 39.15 | 39.64 | 40.12 |
| info-ru | 42 | 3.55 | 30.15 | 107.63 | 156.22 | 182.87 | 208.63 | 226.95 | 237.2 | 306.8 | 316.4 | 349.9 |
| info-scn | 0 | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA |
| info-sk | 0 | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA |
| info-sl | 0 | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA |
| info-sr | 2 | 13.9 | 16.87 | 19.83 | 22.79 | 25.76 | 28.72 | 31.68 | 34.65 | 37.61 | 39.09 | 40.57 |
| info-sv | 10 | 2.39 | 5.69 | 9.02 | 10.21 | 25.88 | 46.19 | 172.34 | 457.32 | 486.94 | 492.49 | 498.04 |
| info-tr | 8 | 1.66 | 5.14 | 10.79 | 16.83 | 21.86 | 29.3 | 43.74 | 138.66 | 273.56 | 358.72 | 443.88 |
| info-uk | 0 | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA |
| info-vi | 0 | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA |
| info-zh | 3 | 39.13 | 49.28 | 59.43 | 69.58 | 79.73 | 83.29 | 86.85 | 90.41 | 93.97 | 95.75 | 97.53 |
| permissions::permissions-ar | 3 | 1.97 | 2.44 | 2.9 | 3.36 | 3.83 | 14.76 | 25.69 | 36.62 | 47.55 | 53.02 | 58.49 |
| permissions::permissions-commons | 302 | 2.13 | 8.44 | 32.33 | 92.02 | 161.41 | 245.99 | 331.94 | 408.75 | 869.71 | NA | NA |
| permissions::permissions-commons::permissions-commons-ar | 0 | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA |
| permissions::permissions-commons::permissions-commons-de | 60 | 1.52 | 1.78 | 6 | 50.65 | 276.89 | 467.79 | 972.66 | NA | NA | NA | NA |
| permissions::permissions-commons::permissions-commons-es | 7 | 64.26 | 128.4 | 215.63 | 273.63 | 317.02 | NA | NA | NA | NA | NA | NA |
| permissions::permissions-commons::permissions-commons-fr | 27 | 5.45 | 25.38 | 28.09 | 42.03 | 78.88 | 92.92 | 115.26 | 330.89 | NA | NA | NA |
| permissions::permissions-commons::permissions-commons-he | 99 | 0.83 | 1.97 | 4.68 | 9.72 | 12.8 | 16.44 | 19.54 | 33.9 | 49.2 | 88.42 | 271.04 |
| permissions::permissions-commons::permissions-commons-pl | 8 | 0.22 | 0.47 | 0.83 | 1.17 | 2.89 | 5.38 | 8.39 | 9.28 | 17.09 | 25.86 | 34.62 |
| permissions::permissions-commons::permissions-commons-pt | 4 | 32.05 | 63.17 | 94.3 | 164.86 | 255.13 | 345.41 | 424.75 | 482.18 | 539.62 | 568.34 | 597.06 |
| permissions::permissions-de | 152 | 1.9 | 8.36 | 46.07 | 309.02 | 560.77 | 690.83 | 918.08 | 988.15 | NA | NA | NA |
| permissions::permissions-el | 6 | 341.7 | 558.16 | 671.77 | 785.38 | 922.21 | 1059.04 | NA | NA | NA | NA | NA |
| permissions::permissions-en | 169 | 11.84 | 38.87 | 88.7 | 155.95 | 236.56 | 355.63 | 486.45 | 539.63 | 603.23 | 628.7 | NA |
| permissions::permissions-eo | 0 | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA |
| permissions::permissions-es | 4 | 10.9 | 13.64 | 16.39 | 19.01 | 21.56 | 24.12 | NA | NA | NA | NA | NA |
| permissions::permissions-et | 2 | 0.19 | 0.22 | 0.24 | 0.27 | 0.29 | 0.32 | 0.34 | 0.36 | 0.39 | 0.4 | 0.41 |
| permissions::permissions-fi | 3 | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA |
| permissions::permissions-fr | 19 | 2.52 | 3.15 | 4.3 | 6.19 | 9.73 | 13.9 | 24.66 | 33.73 | 60.77 | 129.05 | 313.38 |
| permissions::permissions-hu | 13 | 0.69 | 2.21 | 6.18 | 8.78 | 26.66 | 69.4 | 243.11 | 502.18 | 564.95 | NA | NA |
| permissions::permissions-it | 18 | 52.31 | 117.92 | 317.11 | 662.75 | NA | NA | NA | NA | NA | NA | NA |
| permissions::permissions-ja | 0 | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA |
| permissions::permissions-ml | 0 | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA |
| permissions::permissions-nl | 9 | 0.54 | 2.5 | 4.88 | 15.19 | 49.97 | 65.47 | 74.71 | 85.97 | 107.85 | 128.56 | 149.27 |
| permissions::permissions-pl | 17 | 1.57 | 1.95 | 2.73 | 3.65 | 4.4 | 6.46 | 15.7 | 59.05 | 83.67 | 114.27 | 185.85 |
| permissions::permissions-pt | 6 | 10.65 | 19.87 | 35.5 | 51.13 | 57.67 | 64.21 | 70.62 | 77.03 | 158.28 | 198.9 | 239.53 |
| permissions::permissions-ro | 3 | 15.07 | 26.52 | 37.98 | 49.44 | 60.89 | 64.88 | 68.87 | 72.86 | 76.84 | 78.84 | 80.83 |
| permissions::permissions-ru | 39 | 3.93 | 21.3 | 31.95 | 47.47 | 69.43 | 74.71 | 113.99 | 227.26 | 399.1 | 467.93 | NA |
| permissions::permissions-sk | 0 | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA |
| permissions::permissions-sl | 0 | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA |
| permissions::permissions-sr | 1 | 40.17 | 40.17 | 40.17 | 40.17 | 40.17 | 40.17 | 40.17 | 40.17 | 40.17 | 40.17 | 40.17 |
| permissions::permissions-tr | 3 | 0.43 | 0.54 | 0.66 | 0.77 | 0.88 | 8.78 | 16.69 | 24.59 | 32.49 | 36.44 | 40.39 |
| permissions::permissions-uk | 7 | 0.07 | 0.37 | 1.14 | 4.36 | 8.81 | 454.85 | 794.57 | 921.64 | 998.12 | 1023.7 | 1049.29 |
| permissions::permissions-vi | 0 | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA |
| permissions::permissions-zh | 12 | 9.71 | 12.2 | 18.7 | 19.3 | 20.99 | 36.24 | 45.92 | 48.22 | 56.88 | 85.33 | 119 |
| photosubmission::photosubmission-ar | 0 | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA |
| photosubmission::photosubmission-da | 0 | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA |
| photosubmission::photosubmission-de | 1 | 290.96 | 290.96 | 290.96 | 290.96 | 290.96 | 290.96 | 290.96 | 290.96 | 290.96 | 290.96 | 290.96 |
| photosubmission::photosubmission-es | 5 | 4.73 | 8.16 | 17.07 | 31.45 | 45.84 | 61.17 | 76.51 | 212.24 | 468.36 | 596.42 | 724.48 |
| photosubmission::photosubmission-fr | 0 | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA |
| Sister projects::Commons | 35 | 2.19 | 4.44 | 5.82 | 9.6 | 18.49 | 26.04 | 46.82 | 50.23 | 173.12 | 393.78 | 525.25 |
| Sister projects::Wikibooks | 8 | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA |
| Sister projects::Wikidata | 0 | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA |
| Sister projects::Wikinews | 1 | 0.07 | 0.07 | 0.07 | 0.07 | 0.07 | 0.07 | 0.07 | 0.07 | 0.07 | 0.07 | 0.07 |
| Sister projects::Wikiquote | 3 | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA |
| Sister projects::Wikisource | 0 | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA |
| Sister projects::Wikispecies | 0 | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA |
| Sister projects::Wikiversity | 0 | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA |
| Sister projects::Wikivoyage | 2 | 63.4 | 67.14 | 70.89 | 74.63 | 78.37 | 82.12 | 85.86 | 89.6 | 93.35 | 95.22 | 97.09 |
| Sister projects::Wiktionary | 5 | 1.37 | 1.68 | 3.46 | 6.7 | 9.93 | 296.08 | 582.22 | 738.68 | 765.46 | 778.85 | 792.25 |
- Sub-queues
| QueueGroup | n | 0.1 | 0.2 | 0.3 | 0.4 | 0.5 | 0.6 | 0.7 | 0.8 | 0.9 | 0.95 | 1 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| info-ar | 69 | 1.2 | 2.02 | 2.96 | 3.63 | 5.46 | 6.85 | 11.05 | 13.2 | 20.03 | 20.74 | 49.33 |
| info-ar::info-ar-badcode | 0 | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA |
| info-de | 281 | 0.11 | 0.27 | 0.67 | 1.01 | 2.55 | 5.21 | 13.22 | 26.85 | 677.55 | NA | NA |
| info-de::info-de-dvd | 0 | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA |
| info-de::komplex | 0 | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA |
| info-de::Verifikation | 172 | 2.01 | 7.31 | 15.48 | 27.24 | 50.19 | 58.65 | 72.42 | 121.24 | 171.77 | 238.61 | 653.42 |
| info-en | 919 | 0.16 | 0.48 | 0.78 | 1.32 | 2.17 | 3.22 | 5.7 | 10.69 | 24.16 | 45.99 | 446.45 |
| info-en::Advocacy | 0 | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA |
| info-en::Article Feedback | 0 | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA |
| info-en::Blacklist | 0 | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA |
| info-en::Call required | 0 | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA |
| info-en::Campaigns | 0 | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA |
| info-en::Copyvio | 16 | 0.28 | 0.53 | 0.69 | 1.4 | 1.75 | 2.5 | 2.88 | 4.3 | 204.36 | 453.78 | 610.05 |
| info-en::Courtesy | 391 | 1.1 | 3.14 | 6.02 | 10.04 | 15.69 | 21.73 | 33.42 | 49.92 | 105.42 | 233.17 | NA |
| info-en::From other queues | 0 | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA |
| info-en::info@wikipedia.org | 0 | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA |
| info-en::Mobile | 0 | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA |
| info-en::Organizations | 37 | 5.22 | 8.07 | 11.39 | 17.1 | 29.74 | 67.83 | 114.95 | 161.14 | 434.84 | 464.86 | NA |
| info-en::Quality | 53 | 0.59 | 1.81 | 2.68 | 4.85 | 7.12 | 18.23 | 31.59 | 376.23 | NA | NA | NA |
| info-en::Reuse | 9 | 0.14 | 0.94 | 1.61 | 1.83 | 1.9 | 7.6 | 11.15 | 17.44 | 121.96 | 316.35 | 510.74 |
| info-en::Schools | 0 | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA |
| info-en::Seigenthaler-info | 0 | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA |
| info-en::Tech-issues | 30 | 0.61 | 4.34 | 6.81 | 8.67 | 35.25 | 126.42 | 217.12 | NA | NA | NA | NA |
| info-en::Urgent | 0 | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA |
| info-en::Vandalism | 105 | 0.12 | 0.19 | 0.31 | 0.51 | 0.86 | 1.2 | 1.69 | 3 | 5.26 | 6.57 | 23.29 |
| info-en::Voice messages | 0 | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA |
| info-fr | 63 | 0.92 | 2.33 | 3.29 | 5.21 | 15.17 | 30.29 | 78.08 | 230.28 | 608.33 | NA | NA |
| info-fr::Posters | 0 | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA |
| info-nl | 76 | 0.15 | 0.29 | 0.47 | 1.27 | 2.01 | 2.5 | 4.74 | 6.77 | 16.28 | 25.64 | 88.92 |
| info-nl::wikiportret | 87 | 0.54 | 1.47 | 2.78 | 4.61 | 8.94 | 12.43 | 16.67 | 22.94 | 47.99 | 65.17 | 223.07 |
| info-pl | 33 | 0.93 | 3.31 | 5.22 | 6.47 | 9.89 | 16.26 | 23.63 | 31.66 | 39.81 | 44.24 | 65.67 |
| info-pl::baninfo | 3 | 0.18 | 0.23 | 0.28 | 0.33 | 0.38 | 4.11 | 7.84 | 11.56 | 15.29 | 17.16 | 19.02 |
| info-zh | 3 | 39.13 | 49.28 | 59.43 | 69.58 | 79.73 | 83.29 | 86.85 | 90.41 | 93.97 | 95.75 | 97.53 |
| info-zh::info-zh-hans | 0 | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA |
| info-zh::info-zh-hant | 0 | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA |
| permissions::permissions-pt | 5 | 8.8 | 16.18 | 26.12 | 38.62 | 51.13 | 61.49 | 71.85 | 109.53 | 174.53 | 207.03 | 239.53 |
| permissions::permissions-pt::permissions-pt-nf | 1 | 64.21 | 64.21 | 64.21 | 64.21 | 64.21 | 64.21 | 64.21 | 64.21 | 64.21 | 64.21 | 64.21 |
| permissions::permissions-sk | 0 | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA |
| permissions::permissions-sk::erby-sk | 0 | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA |
| permissions::permissions-zh | 2 | 1.04 | 1.99 | 2.94 | 3.89 | 4.85 | 5.8 | 6.75 | 7.7 | 8.66 | 9.13 | 9.61 |
| permissions::permissions-zh::permissions-zh-hans | 6 | 18.77 | 18.95 | 32.28 | 45.62 | 45.83 | 46.04 | 47.4 | 48.76 | 53.27 | 55.52 | 57.78 |
| permissions::permissions-zh::permissions-zh-hant | 4 | 13.36 | 16.13 | 18.89 | 20.29 | 20.99 | 21.7 | 31.85 | 60.9 | 89.95 | 104.47 | 119 |
OTRS/Reports/Monthly/Templates/Collapse data bottom
Workload distribution
This is the amount of tickets received this month, per queue and per agent. For every queue group, every agent has their own color, and the vertical axis shows the percentage of tickets owned per agent.
