Community health initiative/Administrators' Noticeboards
(Redirected from Community health initiative/ANI)
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This page documents a feature the former Wikimedia Foundation's Anti-Harassment Tools team considered build. Development of this feature was not decided or prioritized.
To learn more about the current team and its projects, see Product Safety and Integrity.
As we dig into Administrator's Noticeboards research, we’ll have plenty of assumptions and questions. We’ll list them here.
Assumptions to (in)validate
[edit]- No users think AN are effective.
- AN are not welcoming for newer users and therefore they do not report harassment.
- Because no user group is responsible for resolving cases on AN, difficult or unclear cases are ignored.
- The onus is on the reporter to prove they've been harassed and to provide a compelling reason for mediators to respond. (SP: We need to broaden the issue beyond harassment to capture more types of reports that under our purview.)
Questions to answer
[edit]- What happens when someone posts on AN, it is not resolved, then they post it again? (SP: This is too vague--need a definition of not resolved.)
- What are all the bottlenecks?
- Posting an initial post?
- Participating in a conversation?
- Staying informed of an active discussion?
- Resolving a case?
- What are the different attitudes about AN?
- Why do AN exist? What are the community’s goals for this noticeboard?
- How often (percentage, number of occurrences) are cases referred to another more appropriate location/page to resolve the issue?
- How often (percentage, number of occurrences) are cases are resolved? With a breakdown per resolution type.
- How often (percentage, number of occurrences) are cases ignored?
- How often (percentage, number of occurrences) are cases closed as NOTHERE or irrelevant?
- Who resolves cases? Admins, functionaries, AN regulars, or other passers-by?
- What happens when a case from AN is ignored or auto-archived, then the user escalated to ArbCom?
- Understanding why stuff comes to AN — is it coming to AN because the other processes on other boards? or was it escalated elsewhere?
- What is the relationship between AN and other noticeboards/venues? How are cases redirected, escalated, deescalated?
- From a user cognitive level, how do different types of users decide when to post on AN vs other venues? Do we need a central reporting location?
- What doesn't get reported on AN? What topics are avoided? (either from experience [users knowing AN is sometimes ineffective] or inexperience [users not knowing AN exists.]) What is missing that seems like it would go here?
- What do users think of the design and templates of AN compared to other noticeboards? The teahouse?