Talk:OTRS

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Migration process[edit]

OTRS is being renamed after the the software transition from OTRS to Znuny. A team of volunteers will be updating the many references to OTRS across our projects. Meanwhile, please help us to update the translations here on Meta, but please leave the pages as they are for now; the team managing the migration process and I will be working on an orderly, comprehensive process in the coming weeks to ensure everything ends up where it should be.

In English, we will be using the name Volunteer Response Team (VRT) for the team, and Volunteer Response Team Software (VRTS) for the software. This will ensure we do not have to do this process again if we move to different software in the future. We will be developing additional naming guidelines, but we intend for other language communities to continue to be able to use their own names if they wish (just not "OTRS").

You can follow developments on Phabricator at phab:T280392, and more specifically for Meta at phab:T280395 and phab:T280396.

Again, please don't start moving or updating anything yet (just the translations when they are made available by the translation admins). If you have any questions, you can ask here or using any of the (newly named) VRT contacts.

Cheers! --Ruthven (msg) 07:48, 23 April 2021 (UTC)