Talk:OTRS/Archives/2009

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Warning! Please do not post any new comments on this page. This is a discussion archive first created in 2009, although the comments contained were likely posted before and after this date. See current discussion or the archives index.

Dr Ajaz Anwar's Paintings

Hello Ciell, I am pasting Dr Ajaz Anwar 's paintings with his permission. He rather encouraged me. Ajaz Anwar is the renowned painter of Pakistan, single handedly trying to save old buildings and heritage of Lahore, Pakistan. I am his fan and with him in his efforts to save our heritage. His pantings are superior enjoyment too, a poetry in colour. I will send him your message and hope within days yuo will receive his message for his approval. Here are his yesterday's 2 pictures made by me in National Art Gallery, Islamabad: thumb|left|250px|Ajaz Anwar thumb|left|250px|Ajaz Anwar in National At Gallery Islamabad Please click the 2nd picture and see in detail a poster hanging showing exhibition in Islamabad. --Khalid Mahmood 12:09, 15 February 2009 (UTC)

Ticket identification

Could please somebody explain, how are the OTRS tickets identified? By their ID, by the Number, by any of them or both are needed? If I create a template linking to a ticket, which one of these identificators should I use? If every ticket has both, how can a normal user find the corresponding indication, knowing only one of them? It seems to me, there is a disunity, ex:

It is also strange, that sometimes TicketID in URL is automatically changed to TicketNumber, sometimes not.
Ex. these links have the same target because the URL is changed:

But not at these, also the target ticket is different (if exists at all):

Thank you beforehand. The more I am looking for an answer, the deeper I am confused. --Petrus Adamus 22:38, 1 May 2009 (UTC)

This is confusing to a lot of people, so don't worry. Every ticket has both a ticket ID and a ticket number. The ticket ID is different, a short number (usually only 6 digits) while the ticket number is long (16 digits) and begins with the year that the ticket was created. The Commons permission tag claims it asks for an id, but it actually uses the ticket number. Same for the en.wiki tag. The "ticket ID" is rarely used. It can however be used with the otrs: prefix (example being otrs:807636). The ticket number, which is what is most commonly used when referring to a ticket, can be linked with the prefix Ticket: (example being Ticket:2007040110016185, which goes to the same ticket as otrs:807636). Hope this helps - feel free to leave any other questions. - Rjd0060 03:02, 2 May 2009 (UTC)
Thank you, I beg only a small completion:
  • How can a normal user find the ID, knowing the Number, and to the contrary?
  • Which sense has the existence of two identificators, if they've the same function?
  • Wouldn't it be more hands-on to use ID, if it's a short number?
I would consider helpful for to others to add this information to the article too. Thank you, --Petrus Adamus 08:08, 2 May 2009 (UTC)
In OTRS, the ticketnumber is more prominently present than the ticketID is. Therefore almost all volunteers use the ticketnumber. (See for example this image: File:Otrs-2.0.4-queueview.png, it shows the ticketnumber but not the ID, this is true for almost all OTRS screens). this answers your third question: We use the longer number because it's more easily found in OTRS. If there's any sense in having both an ID and number I wouldn't know, I can only hope the OTRS-developers have their reasons for it.
I don't think it's needed to add this information to the OTRS-page, since it's main concern is to inform people about the different queues and how to get in contact with volunteers. Besides, I suspect the short numbers will slowely phase out as more and more volunteers only use the long ticketnumbers. Regards, m:Mark W (Mwpnl) ¦ talk 13:05, 2 May 2009 (UTC)

Email addresses

What are the email addresses to reach these OTRS queues? --Apoc2400 08:45, 17 June 2009 (UTC)

All chapter, info and permission queues can be reached by queuename@wikimedia.org. This goes for some of the other queues as well, but not all are in use anymore. m:Mark W (Mwpnl) ¦ talk 11:19, 17 June 2009 (UTC)

snail-mail address?

I see how OTRS tickets are used to process emails.

But are communications processed from individuals who don't/can't have access to e-mail? Is there a snail-mail address to which an individual can send their permissions?

Cheers! Geo Swan 03:14, 22 July 2009 (UTC)

You can use the Foundation's postal address or fax-number for this. However, processing the permission will take somewhat longer, so please ensure the permission is valid and clear. If you need any help - and don't have e-mail to ask questions - you can always join our IRC channel at #wikimedia-otrsconnect. The postal address and the fax-number can be found here. Best regards, m:Mark W (Mwpnl) ¦ talk 12:17, 22 July 2009 (UTC)

case sensitive?

Some queue names start with uppercase. Are the OTRS email addresses case-sensitive? Kwj2772 (msg) 05:58, 16 December 2009 (UTC)

No, not at all. Although it's good practice to use only lowercase characters, OTRS doesn't care about the case :-) m:Mark W (Mwpnl) ¦ talk 17:11, 16 December 2009 (UTC)

Awards

Invisible Barnstar.png The Invisible Barnstar
For dealing with the real world, so we don't have to. ;) Paradoctor 18:00, 19 December 2009 (UTC)