Wikimedia monthly activities meetings/Quarterly reviews/CE and Advancement, July 2015
Notes from the Quarterly Review meeting with the Wikimedia Foundation's Community Engagement & Advancement teams, July 7, 2015, 8:30 am - 10:00 am PDT.
Please keep in mind that these minutes are mostly a rough paraphrase of what was said at the meeting, rather than a source of authoritative information. Consider referring to the presentation slides, blog posts, press releases and other official material
Present (in the office): Lila Tretikov, Terry Gilbey, Luis Villa, Sarah Malik, Jake Orlowitz, Pats Pena, Floor Koudijs, Garfield Byrd, Rachel diCerbo, Toby Negrin, Rosemary Rein, Geoff Brigham, Philippe Beaudette, Katherine Maher, Kim Gilbey, Adele Vrana, Caitlin Virtue, Anne Gomez, Katie Horn, Siko Bouterse, David Strine, Tilman Bayer (minutes); participating remotely: Megan Hernandez, Quim Gil, Wes Moran
goals are meant to be challenges...
Anne: (Lisa on vacation)
revenue went over plan quite a bit as directed by the board
Lila: congratulations, this is fantastic
CaitlinV: Endowment was envisaged as contractor position, but learned this needs to be a staff position
Terry: that's in budget? yes
Lila: (question about budget)
Terry: was what that against plan?
Megan: plan was $7M, we raised over $8M in Q4
community banners can significantly affect team's workflow
Lila: but community campaigns typically target editors, and FR targets anon readers?
Megan: e.g. current Wikimania banners target anons too, upcoming campaigns also target anonymous users
Luis: there are technical solutions, puts pressure on us to implement them
it's a consensus process
agreed to formalize our role as clearing house, share best practices
tested a new payment method (general tech work not done yet), no significant difference when added to payment options. We decided not to implement this payment method at this time.
Lila: a great learning
could we run a similar test for Apple Pay or other new methods?
Megan: we could
Lila: guess that people on iPhone might donate more, different demographic
Megan: the new method performed better on Android (unsurprisingly)
Lila: that kind of testing is the right approach, should separate from platform
down 40% in April 2015 vs April 2014 test
concerning, but not end of world, we already know we can't rely on the same banners all the time
(more example screenshots from Appendix)
--> Lila: should solicit banner ideas from community, also actively announcing this invitation
people asked for it last winter, it would be good to be responsive to that
Megan: OK, can announce this on mailing list
Lila: when are we doing...?
(Pats:) store relaunch
Terry: net profit?
Garfield: losing money
CaitlinV: to be clear, it is not meant to make money
Terry: do we know what it has cost us to [set up store]? "no" is OK answer ;)
Pats: not right now
complaints vs. ...
Major Gifts and Foundations
Humble Bundle: unusual partnership, needed to work and vetting to get up and running, but worthwhile
did donor cultivation event in NYC - these are rare for us
Lila: make sure we have a combined and organized CRM system (not fragmented)
---> CaitlinV: will touch base with you on that
Lila: next time ...[?]
CaitlinV: ok, quarters are different
Katie: had one goal, redefined to only cover credit cards in Brazil, got that done
fastest integration in team I've seen
last year concluded we have huge tech debt problems
Lila: recommend to engineering teams to [specify] percentages [for such tasks][?]
Katie: team was one of the first to do large scale refactoring iteratively, without disruption
(Katie:) going forward, want goals to be less aspirational (what we would like to do), more predictive
Adele: pageviews goal not reached, might be due to seasonality or HTTPS
Android preload - not reached
Lila: just delay, or?
Adele: see next slides
usually our surveys are all internet-based, so we hope for significant new insights from phone survey
did not know what is involved with preload, e.g. needs budget for marketing (customers don't know WP, so don't understand the value of the preload)
Lila: connected to people who have experience?
Adele: talked to OEMs...
Lila: talk to experienced people in industry before engaging OEMs
--> Lila: make sure we measure effectiveness of app preloads - how many clicks, how many opens...
Adele: (Kourosh could not attend today) ...
Lila: when going to a market, make sure you're aligned with other teams[?]
Toby: need to be very realistic about preload etc. in Global South without marketing/awareness
that's one big learning form WP0
Adele: hopefully after Q1 we will have data from the phone survey
(see also the appendix slides of the Advancement team)
--> Lila: in future quarterly reviews, every team should have at least one top level KPI, should be 1st slide
Learning & Evaluation
now have a curated space to connect people on [eval data]
huge demand from community for qualitative information (after rollout of WLM report)
dropoff in pageviews
introduced "project charters" for efforts >6h (does it advance us?)
--> Terry, Lila: can we have copy of that report on community capacity needs?
Siko: 4 hits, 2 misses
Capacities Development Framework (CDF) miss because Asaf had to divert about 80 hours to crisis work
Inspire goal was originally framed as # of grants, but that's not our ultimate objective, real measure is increase in gender-focused portfolio
Luis: percentage of grants addressing gender issues is measured by dollar value?
Siko: yes, and in appendix also by number of grants
miss: friendly space expectations - takes more time to coordinate
Luis: CA working on it, sense growing community awareness about topic
Siko: for successes, important to do impact analysis, have resourcing for that
Wikimedia Conference key messages were also useful
Terry: summarizing misses - it's about planning, right? yes
talking points - similar for Wikimania?
Lila: appreciate the work put into that for Wikimedia Conference. Should define focus areas and messages for all events we go to
--> Luis: will share that [messaging for Wikimania] in C-team meeting
Wikipedia Education Program
Floor: hit all goals
Viable pilot for fall semester in Oman, still missing: person on the ground to be coordinator
engaging community members to contribute to Learning patterns
going well (small number of people editing, but high number of views)
Facebook group a success, grew more than expected
Luis: that's followers or traffic?
Terry: you said goals were stretchy, but achieved all
why do you think you achieved all of them?
Floor: I think because team has been around for a while, built relationships
getting established in relationship-sphere hard to measure, but important
Terry: so it was about trust
conversation about launching VE on enwiki going well
Process Ideas page: missed goal of responding there
Lila: yes, I'm getting asked about that
Luis: addressing requires cooperation/planning with engineering
Lila: a good team operates around 70% green
really happy with SUL results
Learned: VE: planning of announcements and messaging important
Thrown into our laps: e.g. HTTPS
perhaps this was cart before horse
--> Lila: Rachel, let's meet on that [Process Ideas] after Wikimania
Toby: shouldn't have goal that completely depends on other people
Rachel: good point
Lila: actually it's OK, will always have dependencies on other people
spell them out
Luis: discussed that in Q1 goals planning with Damon
Toby: it's a big ask, you shouldn't commit without us (Engineering) committing
stewards visit to SF will happen this q
Lila: community election participation how much higher than this time?
Philippe: 280%, compared to previous cycle.
Lila: thinking about next steps, safe spaces..? yes
Luis: did we accidentally leave out the "Misses" slide here?
Philippe: no, folded it into rest
Luis: important about hiring Kalli: had always hired from core community [for , but this success shows it's not a necessary condition
Geoff:[?] elections was more a 1y project, rather than just this q
Luis: yes, and others were involved too[?]
Even if we got all green, it has not been an easy quarter, also with the Engineering reorg that implied our change from department
The high point of the quarter was undoubtedly the Hackathon Showcase in Lyon, with 33 showcased projects (we expected 8)
Terry: (question about pipeline of project selection and support)
--> Lila: can you share process outline, between genesis of idea and product
Toby: as shout-out from Reading, this [hackathon emphasis on prototyping] was really valuable for our team, contributed to our roadmap and understanding
Lila: thank you for taking my challenge to think differently, open mind. 33 projects vs. 8 expected is amazing
earlier WMF had hired Sumana part-time as GSoC org admin, now it is done by Niharika on a volunteer capacity, thanks to good processes and organization
Luis: warning flag: great success, but often relies on staff volunteering, danger of burn-out
Lila: in general, ask the question: can a volunteer do a good job about it, or an affiliate?
more work than expected with WMFR on hackathon, spent energy to align different working styles
Lila: think about affiliate's focus, e.g. next year WMIL focused on education, how would that influence tech side?
Luis: also has local startup community, so this can be good test of our developer relations approach
Jake: hit all metrics well except "accounts distributed" (which is where rubber hits road)
shifting away from running programs to documenting / sharing approaches
unfortunately had to reschedule one of the partnerships brunches
ALA [very large librarian conference] outreach event went really well
KPI of links added: 12k links added to partners
(caveat: don't know yet how many added by actual program participants, Q1 goal about finding this out)
--> Terry, Lila, Luis: let's chat about analytics resourcing for WL
Lila: don't have internal support for this team, needs it
project management support?
(see also appendix slides of the CE team)
Terry: continue feedback on QR process
Lila: success criteria
CE involved with so many areas, open up qr meeting to community?