Volunteer Response Team/Volunteering

Volunteer Response Team General information List of current volunteers Reports Access policy Activity policy Mailing list policy

For prospective volunteers Becoming a volunteer Apply to volunteer Ask a question

(Translate) ()

OTRS volunteers are always welcome, but OTRS is a very selective process. Considering the nature of the work, the OTRS administrators must be familiar with you and your work on Wikimedia projects before accepting you as a volunteer. It may take some time before your request is replied to, please be patient.

Before volunteering, please read OTRS/Info-en recruiting and make sure that the following statements accurately describe you:

• you're willing to work on difficult, sensitive, and at times hostile messages;
• you're courteous, skilled at resolving disputes, friendly even in the face of hostility, sensitive to the needs of those outside Wikipedia, and have extraordinary discretion;
• and you're willing to provide identification to the Wikimedia Foundation (per the Access to nonpublic data policy).

If so, make a new section like below and append it to this page.

====[[User:Example|]]====
*'''languages:''' Zulu, English-3, Inuit-3, and Sinhala-2
*'''history of most active user talk page:''' []
*'''rfxs''': [[w:Wikipedia:Requests for adminship/Example|rfa]], 
*'''Email sent''': Yes/no

I'd like to help out on OTRS because . ~~~~

Please also send an email to volunteers HYPHEN otrs SNAIL wikimedia D0T org linking to your application on this page. Thanks.

TheFearow

• languages: English, basic french, and I can read scots
• history of most active user talk page: enwiki
• rfxs: rfa (unsuccessful), am admin on mw: however thats a no-rfa process
• Email sent: Yes

I'd like to help out on OTRS because I know that the queues etc are not going to go down by themselves, and I believe that OTRS is an important process for Wikimedia. I have good skills at dealing with people who are upset or confused, which I do a lot on enwiki. I can provide proof of identity (somehow) to the foundation if required. I would like to note I am not over the age of 18, however I have asked regarding this and apparentally it is not a requirement. TheFearow 06:22, 23 July 2007 (UTC)

Navou / en:User:Navou

• Languages: English (native)
• History of most active user talk page: [1]

I can communicate to the foundation confirmation of my age, address of record, and identity. Navou 03:39, 3 June 2007 (UTC)

Spike Wilbury / en:User:Spike Wilbury

• languages: English, Spanish-3
• history of most active user talk page: [2]
• rfxs: rfa,

I am interested in volunteering for OTRS because I could be of great help with the permissions queue. I am an admin who works w:Wikipedia:Copyright problems quite extensively; I frequently run into articles where editors have claimed to have sent the requisite permissions email. It would be nifty to be able to kill two birds with one stone - I could verify on the spot and clear the issue. I am over 18 and willing to verify my identity. Spike Wilbury 15:13, 20 June 2007 (UTC)

Axxgreazz

• languages: es, en-2
• User pages: w:es:Usuario:Axxgreazz, commons:User:Axxgreazz, v:es:Usuario:Axxgreazz.
• history of most active user talk page: History of my talk page and this is my talk page's archive, for example this one belongs to june 2007.
• rfxs: w:es:rfa, commons:rfa, v:es:rfa.

I would like to help in OTRS because is like aditional help for the wiki proyects where i have been working about one year. my laboral experience in customer relationship have permitted that i can have a good treatment with people and have been very useful for me because i have could manage some wiki proyects and i think that will be very able in the mission of OTRS.

I assure that i'm over eighteen years old and i have not problem in reveal my identity to the Foundation. Axxgreazz (talk?) 03:21, 7 July 2007 (UTC)

Krimpet / en:User:Krimpet

• languages: Native English, basic Spanish
• history of most active user talk page: [3]
• rfxs: rfa

I've been an admin on en.wiki for several months now, and I am interested in volunteering to help the Foundation further by helping out on OTRS. Much of my administrative work has been in page protection and handling unblock requests, which has given me a great deal of experience in dealing with users in these circumstances and handling disputes that often arise from them. I also have three years of experience in food service, which has given me a great deal of experience in customer service and dealing with the public with courtesy and sympathy.

I'm over 18, and will gladly reveal my identification upon request. Krimpet 07:53, 10 July 2007 (UTC)

The Cunctator

• languages: English (and some French)
• history of most active user talk page: w:en:

I'd like to help out on OTRS because I've been involved with helping build and maintain the Wikipedia community since 2001; I was an original member of the Arbitration Committee, appointed by Jimmy Wales, and continue editing, performing admin duties, and monitor (and help when I can) unblock-en-l, and would like to continue doing so. 13:52, 10 July 2007 (UTC)~ The Cunctator

User:Nishkid64

• languages: English (native), Spanish-2
• history of most active user talk page: [4]
• rfxs: en RfA, meta RfA, simple RfA
• I originally requested in May, but I removed my request because I was under 18 years of age.

I would like to help out on OTRS because I wish to help the WMF. I have a good deal of off-wiki and on-wiki experience dealing with other people, and I have always remained civil and courteous to other users, regardless of whatever issues there may be in their dialogue with me. I have been an administrator on the English Wikipedia since September 2006, and a Meta administrator since February 2007. I'm a regular on IRC, and I used to subscribe to the unblock-en-I mailing list (I stopped because I started to have e-mail issues). If unblock-en-I is moved to OTRS, then I can surely be of assistance there. Nishkid64 (talk) 18:45, 12 July 2007 (UTC)

en:User:Savidan

• languages: English, very limited Romance languages
• history of most active user talk page: [5]
• rfxs: rfa, English Wikipedia

I'd like to help out on OTRS because I feel it has become increasingly important to the project to have such an avenue of recourse. I've heard rumors that the queue is growing longer, and believe that I can be trusted to help out with this delicate yet vital area of the project. Please contact me on English Wikipedia, rather than here, to recieve a prompt response to any questions. Savidan 01:45, 17 July 2007 (UTC)

en:User:Keegan

• languages: En
• history of most active user talk page: [6]
• rfxs: En RfA (as Teke),

Seems we need help as noted on the IRC en.admin channel, so I'm here to offer services. I'm civil, helpful and calm. TKE 04:10, 18 July 2007 (UTC)

Oh, and of course, I"m willing to provide identification. TKE 04:38, 18 July 2007 (UTC)

Perhaps it might help if I expand a bit. I've considered OTRS for about six months, but I wanted to gather further experience in dealing with Wikipedia/media related conflicts. Now that I have been an administrator on a Wikimedia project for (nearly) a year, with approaching 4,000 logged sysop actions and yet a slender human resources file, I feel that I am sufficiently ready to deal with Foundation email at the professional level. TKE 05:52, 24 July 2007 (UTC)

Jaranda / en:User:Jaranda

• Languages: English (native) Spanish es-3
• History of most active user talk page: [7]
• rfxs: English RFA), My reconfirmation,

I am perfectly willing to provide my info, I am 18 years old heading to 19. Jaranda | wat's sup 03:30, 22 July 2007 (UTC)

This is the second time I applied for the OTRS. I know you guys need all the help you could get. I did some OTRS issues with Bastique and several other users in February and early March, but I went inactive until the beginning of this month. I am active again. I have a strong knowledge of policy, and I do understand copyrights perfectly. I deal mainly with deletions in en and with sports and entertainment articles, but I could help in anything that is needed. Thanks Jaranda | wat's sup 03:30, 22 July 2007 (UTC)

Mach / tr:User:Mach

• languages: Turkish, English-3
• history of most active user talk page: History of my talk page
• rfxs: tr-rfa,

I'd like to help out on OTRS. I am an admin on Turkish Wikipedia. I work mostly on images on turkish wikipedia.Thanks--Mach 10:48, 22 July 2007 (UTC)

Wizardman/en:User:Wizardman

• languages: English, Spanish-2
• history of most active user talk page: [8]
• rfxs: rfa

I'd like to help out on OTRS because I notice that this is a realtively difficult area to work in if you're not prepared, however help is sorely needed, and i feel like I would be able to contribute well. I can help at permissions, since I believe I have a good idea of copyright, and I can help elsewhere when needed. Wizardman 00:12, 24 July 2007 (UTC)

AGK / en:User:AGK

• Languages: English (native); Spanish-2
• History of most active user talk page: [1]
• RfXs: RfA, MedCom.
• Email sent: Yes/no
• Why do I wish to help out? – a desire to assist the Foundation.

OTRS first caught my eye back when I was a (rather foolish) newbie, and I first posted my request here long before I was an Administrator. However, I believe that I am now fully prepared to take on this rather strenuous role: I've recently come into a lot of time, and I'm willing to lend a hand to Wikimedia. My main project is the English Wikipedia, where I am a Administrator and a member of the Mediation Committee.

If approved, please note that I only wish to start helping out with permissions; I'll only proceed after my experience with OTRS has surpassed a fair few months.

Kind regards,
Anthøny 15:55, 24 July 2007 (UTC)