Community Engagement/Annual Plan 2018-2019

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The goal of the Community Engagement department is to increase the quantity, quality, diversity, and reach of free knowledge by supporting people and organizations aligned with the Wikimedia Foundation mission and vision. This year, we will be evolving to better meet the emerging needs of those people and organizations in accordance with the strategic goals defined by the 2017 strategy discussions, primarily in facilitating growth of content and contributors in target areas but also in meeting our key commitments to our existing communities.

This year, the Foundation's Annual Plan document focuses primarily on three Annual Plan programmatic priorities for FY18-19. Community Engagement's work in these priority areas is described within the Annual Plan itself, but there are ongoing work flows and other programs to which we are also committed. Some of these are described below; others are detailed in individual team pages on Meta. For our work in those priority areas, please see annual plan link.

CE Department Programs[edit]

Community Engagement's teams specialize in different areas of work, but are heavily collaborative in many projects and programs. Interdependencies occur in every team, but here we focus on several programs that cross team boundaries more consistently. Specifically, we share a commitment to:

  • Preparing Community Engagement to implement effective plans against the 2017 strategic direction, and
  • Researching to better understand movement organizers and serve their needs.

We are also committing as a department to provide resources to maintain an essential infrastructure for movement organizers in the Dashboard and to create a high-priority process for addressing critical language barriers around high-priority translations that are not – for reasons of privacy, timing, or precision – best suited for traditional volunteer translation approaches.

Program Name: Strategy[edit]

2017 saw a large-scale consultation on the future of the Wikimedia movement. From this consultation has emerged a strategic direction for 2030. This year, while movement roles and responsibilities are being defined, the Foundation will first craft statements of intent of what we expect to achieve by 2022-2025 as a significant milestone towards that 2030 goal and then craft the programs to help us realize those intentions.

Community Engagement will be actively involved both in preparing the statements of intent and the subsequent 3-5 year plan and organizing our department into structures that are able to meaningfully take on the new work necessary to reach that strategic direction while continuing to provide core support and services on which communities rely.

Program Name: Movement Organizers[edit]

Movement organizers — a diverse and under-studied group who run programs and campaigns, build partnerships, spread skills, and strengthen our communities — are fundamental implementers of the 2030 strategic direction, allowing best practices and capacity to grow across the Wikimedia landscape. Developing a deeper understanding of movement organizers will enable the Community Engagement and Audiences departments to better align in support of this key audience through strategic investments in tools, infrastructure, and more proactive models of support and leadership development. In the vein of the existing New Readers program, this research project will lay the foundation for a multi-year arc of work, which develops competency within the Wikimedia Foundation for addressing the needs of this vital and catalytic audience.

Team goals[edit]

The department consists of five groups.

Community Programs[edit]

Programs supports shared learning for growing core programs, especially Wikipedia Education Programs, The Wikipedia Library, and initiatives with GLAMs (Galleries, Libraries, Archives, and Museums).

Read more about their FY 18-19 plans.

Community Resources[edit]

Resources offers grants and other capacity-building resources to support community-led impact.

Read more about their FY 18-19 plans.

Learning & Evaluation[edit]

The Learning and Evaluation team (L&E) helps monitor the impact of the work being done across the movement and guides other Community Engagement teams in executing effective grants through ongoing analysis, learning and evaluation support. The team is focused on sharing best practices and facilitating community knowledge sharing, listening to community voices for better decision making through community leader/editor surveys, and fostering collaboration and support to and with Wikimedia Affiliates.

Read more about their FY 18-19 plans.

Support & Safety[edit]

Support and Safety serves the Wikimedia Foundation, readers and contributors by providing support on Foundation initiatives with a focus on community consultations, governance, and training, and by addressing trust and safety concerns including around appropriately escalating threats communicated on our projects and helping to safeguard the safety of attendees of Wikimedia Foundation supported events.

Read more about their FY 18-19 plans.

Technical Collaboration[edit]

Technical Collaboration helps developers to build features in collaboration with Wikimedia communities. The team supports WMF Product teams, volunteer developers, tech ambassadors, and other contributors willing to get involved in the planning, development, and deployment of software features in Wikimedia. They act as liaisons between non-technical communities and developers, and they organize developer outreach programs and events.

Read more about their FY 18-19 plans.