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OTRS Wikimedia.svg

Open-source Ticket Request System

For prospective volunteers

Volunteering for OTRS

The OTRS team always welcomes new volunteers to help with answering tickets. Nonetheless, to ensure the quality of service and given the confidential nature of the work, there is a selective application procedure.

The OTRS administrators are a group of highly-trusted and experienced volunteers who assess your application to join the OTRS team. When assessing an application, they familiarize themselves with your work on the Wikimedia projects to ensure that you are suitable as an addition to the OTRS team. It therefore takes some time before you receive a response regarding your application.

How do I volunteer?

If you are interested in volunteering, please read OTRS/Recruiting for information about what the job entails. Feel free to join #wikimedia-otrsconnect to ask any questions that you might have with regard to Wikimedia OTRS. Before applying, please ensure that you are:

Please review the list of queues prior to submitting your application, and apply for all of those queues where you think you'd be able to help.

  • The OTRS team is especially interested in users who are entrusted with any special tools on local projects (sysop, bureaucrat, checkuser, etc.), though this is not an absolute requirement.
  • Please also add links to help desk posts, talk pages, or other discussions you think are relevant.
  • Language skills – other than English – are also highly appreciated. Additional help in language queues is highly needed and we'd like to know if you are able to help in any other language.
  • If you already have access to OTRS, and you'd like to get access to additional queues, you typically don't need to apply here. Ask on otrswiki:Administrator requests.
German-speaking volunteers Flag of Germany.svg Flag of Austria.svg Flag of Switzerland.svg Flag of Liechtenstein.svg

If you'd like to volunteer for the info-de queue, please apply locally by following the instructions at de:Wikipedia:Support-Team#Mitarbeit im Support-Team.

Dutch-speaking volunteers Flag of the Netherlands.svg Flag of Belgium.svg Flag of Suriname.svg

If you'd like to volunteer for the info-nl queue, please apply below and send an email to contact-nl(at)lists.wikimedia.org for the team to assess your application.

Envelope-exclamation-mark.svgPlease add your application and also send an e-mail to volunteers-otrs(at)wikimedia.org linking to your application on this page and giving your age. Please do so each time you apply.


Joined zhwp in 2015, but active in contributing since last year due to ipblocks, now local new pages patrol and rollback with about a year of experience. I'm very glad and happy to help others with something I could do for other in both real life and on the internet.And I am always polite to everyone though he or she is impolite to me, because I know that quarrel is not the right way to solve the problem and even make situation worse. CreampieGS LEADS 3-0 16:41, 13 June 2018 (UTC)

For permission queues, please demonstrate your understanding in copyright matters. -Mys_721tx (talk) 01:06, 14 June 2018 (UTC)
For that, please check my contributions on commons. Anyway ,if admins think that I am not able enough to handle that queue, I withdraw the request for permissions queues.-- CreampieGS LEADS 3-0 03:27, 14 June 2018 (UTC)


I'd like to help out on OTRS because I have experience in generalized help, in Wikipedia in Spanish as a rollbacker and "Tutor", as part of the IRC channel team (wikipedia-es) and as operator of the IRC channel (wikimedia-co). Joanmrl (talk) 04:57, 15 June 2018 (UTC)


I'd like to help out on OTRS requests. I helped many (new) users on en-wiki seeking for help both on my talk page and through my private email. I also understand Wikimedia Foundation policies, mission, and projects fairly well. I contribute largely on en-wiki and ha-wiki. –Ammarpad (talk)

Lucien leGrey[edit]

I'd like to help out on OTRS. I was a OTRS volunteer earlier and I have noticed that the queues are quite crowded in this last months. I have experience and spare some of my free time helping. Thanks in advance, Lucien leGrey (m · es) 18:00, 22 June 2018 (UTC)