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Open-source Ticket Request System

For prospective volunteers

Volunteering for OTRS

The OTRS team always welcomes new volunteers to help with answering tickets. Nonetheless, to ensure the quality of service and given the confidential nature of the work, there is a selective application procedure.

The OTRS administrators are a group of highly-trusted and experienced volunteers who assess your application to join the OTRS team. When assessing an application, they familiarize themselves with your work on the Wikimedia projects to ensure that you are suitable as an addition to the OTRS team. It therefore takes some time before you receive a response regarding your application.

How do I volunteer?

If you are interested in volunteering, please read OTRS/Recruiting for information about what the job entails. Feel free to join #wikimedia-otrsconnect to ask any questions that you might have with regard to Wikimedia OTRS. Before applying, please ensure that you are:

Please review the list of queues prior to submitting your application, and apply for all of those queues where you think you'd be able to help.

  • The OTRS team is especially interested in users who are entrusted with any special tools on local projects (sysop, bureaucrat, checkuser, etc.), though this is not an absolute requirement.
  • Please also add links to help desk posts, talk pages, or other discussions you think are relevant.
  • Language skills — other than English — are also highly appreciated. Additional help in language queues is greatly needed and we'd like to know if you are able to help in any other language.
  • If you already have access to OTRS, and you'd like to get access to additional queues, you typically don't need to apply here. Ask on otrswiki:Administrator requests instead.
  • Permissions queues: users that already have strong knowledge of and experience with copyright issues, like administrators or or license reviewers on Wikimedia Commons, are highly appreciated and invited to volunteer. Users without such skills should apply for info queues instead.
German-speaking volunteers Flag of Germany.svg Flag of Austria.svg Flag of Switzerland.svg Flag of Liechtenstein.svg Flag of Belgium.svg Flag of Namibia.svg

If you'd like to volunteer for the info-de queue, please apply locally by following the instructions at de:Wikipedia:Support-Team#Mitarbeit im Support-Team.

Dutch-speaking volunteers Flag of the Netherlands.svg Flag of Belgium.svg Flag of Suriname.svg

If you'd like to volunteer for the info-nl queue, please apply below and send an email to contact-nl(at)lists.wikimedia.org for the team to assess your application.

Envelope-exclamation-mark.svgPlease add your application and also send an e-mail to volunteers-otrs(at)wikimedia.org linking to your application on this page and giving your age. Please do so each time you apply.


I want to help out as an OTRS volunteer. I have experience with Creative Commons licensing and copyright Hispano76 (talk) 01:03, 23 January 2020 (UTC)

I don't mean to be harsh, but I'm not sure I see where much of your experience with copyright is coming from. It's looks like the vast majority of your uploads on Commons is cropping other photos, and it doesn't looks like you've really participated much in copyright related discussions there. GMGtalk 21:29, 24 January 2020 (UTC)
@GreenMeansGo: I understand. The reason I don't participate in Commons is because of the language difference (and as it says on my user page). I feel more comfortable attending in Spanish. That's why my edits are very few in that regard on Wikimedia Commons.
What I do know are the licensing policies, copyrights among others, and why the vast majority (if not all) of the multimedia files I've uploaded have been under a Commons-compatible license. I've always made sure that I don't infringe on copyright and I'm always willing to be notified of any problems.
If you think that's not enough, I appreciate you letting me know. Greetings. --Hispano76 (talk) 03:12, 25 January 2020 (UTC)
@Hispano76: If I properly license my photo CC-BY-SA 3.0, what are the ways that I am able to change that license afterward? GMGtalk 00:44, 27 January 2020 (UTC)
@GreenMeansGo: Honestly, it is usual for me to ask for more details when I help for example in IRC because I want to clarify the queries without any doubt. And as I explained about the language difference, what you said could be interpreted in at least two ways depending on how I translate it.
Assuming that you are not the original author of the photograph. If you have obtained permission to use a media file from the original author, I understand that you must do the same process again but you must also look at which license and version you will use because there are some differences, at least if you have already published the file on Commonswiki.
Assuming you are the original author and have uploaded it to Commonswiki, there should be no need for the authorization process, I understand that you can change the license but that can be drastic. However, if you have already published the license under CC BY in one place and later change it to an equally permissive or more restrictive one, you would still keep the CC BY license.
I didn't want to go any further and I hope I understood myself, I will appreciate any correction or clarification and this left more doubts, let me know. Grettings.--Hispano76 (talk) 18:03, 27 January 2020 (UTC)
@Hispano76: Please read article 7(b). --Ìch heiss Nat ùn ìch redd e wenig Elsässisch!Talk to me in EN, FR, PL, GSW-FR(ALS). 18:18, 27 January 2020 (UTC)
@Nat: Thanks for the link, I appreciate the correction. --Hispano76 (talk) 18:37, 27 January 2020 (UTC)
@Hispano76: So to reask GMG's question in a slightly different way, if an uploader properly licenses their photo CC-BY-SA 3.0, can they change that licence? Is it possible, and, if yes, in what ways? --Ìch heiss Nat ùn ìch redd e wenig Elsässisch!Talk to me in EN, FR, PL, GSW-FR(ALS). 18:50, 27 January 2020 (UTC)
@Nat: What I understand is that if the author gave the license under CC BY SA and uploaded by an Uploader it will be irrevocable even if the author later changes the license to a more restrictive one for example. I hope I understood myself. Greetings. Therefore I would say that you cannot change the license if you gave permission under that CC license. --Hispano76 (talk) 22:43, 27 January 2020 (UTC)


I'd like to help out on OTRS because the he-wiki needs extra hands processing OTRS requests. I have some experience with copyright issues and was asked to lend a hand. Tzafrir (talk) 16:16, 25 January 2020 (UTC)

  • Support. I support this request. We really need more active volunteers in Hebrew queue. Tzafrir is trusted user and have a some experience with copyright issues and helping in the Hebrew Wikipedia Media copyright questions page. Geagea (talk) 23:35, 25 January 2020 (UTC)
  • Question Question:  :) @Tzafrir: Let's say we receive a permission statement for some documents issued by the Government of Israel and an image in which the sender seems to be the subject (i.e. it seems to be a picture of them). The sender states that they own the copyright to the documents because they own the physical items and the documents are about them and their family. How would you respond? --Ìch heiss Nat ùn ìch redd e wenig Elsässisch!Talk to me in EN, FR, PL, GSW-FR(ALS). 19:29, 27 January 2020 (UTC)
I'm not really sure. From what I read in both the current and the previous (pre-2007) Israeli copyrights law, the copyrights for the document belong to the state. But then again, I'm not an expert copyright lawyer. So I looked at the current contents of Commons. I found quite a few older government-issues documents, but not any new one (since the 1960-s). As those documents become more common, it leads me to suspect that I'm right and that the copyrights belong to the state and not to the submitter. I guess I would have to reject that request, if I would have to be the one handling this. Tzafrir (talk) 20:14, 27 January 2020 (UTC)
@Tzafrir: And the image that seems to depict the sender of the request? How would you respond? -- Ìch heiss Nat ùn ìch redd e wenig Elsässisch!Talk to me in EN, FR, PL, GSW-FR(ALS). 22:18, 27 January 2020 (UTC)