OTRS/Volunteering

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OTRS Wikimedia.svg

Open-source Ticket Request System

For prospective volunteers

Volunteering for OTRS

The OTRS team always welcomes new volunteers to help with answering tickets. Nonetheless, to ensure the quality of service and given the confidential nature of the work, there is a selective application procedure.

The OTRS administrators are a group of highly-trusted and experienced volunteers who assess your application to join the OTRS team. When assessing an application, they familiarize themselves with your work on the Wikimedia projects to ensure that you are suitable as an addition to the OTRS team. It therefore takes some time before you receive a response regarding your application.

How do I volunteer?

If you are interested in volunteering, please read OTRS/Recruiting for information about what the job entails. Feel free to join #wikimedia-otrsconnect to ask any questions that you might have with regard to Wikimedia OTRS. Before applying, please ensure that you are:

Please review the list of queues prior to submitting your application, and apply for all of those queues where you think you'd be able to help.

Notes
  • The OTRS team is especially interested in users who are entrusted with any special tools on local projects (sysop, bureaucrat, checkuser, etc.), though this is not an absolute requirement.
  • Please also add links to help desk posts, talk pages, or other discussions you think are relevant.
  • Language skills – other than English – are also highly appreciated. Additional help in language queues is highly needed and we'd like to know if you are able to help in any other language.
  • If you already have access to OTRS, and you'd like to get access to additional queues, you typically don't need to apply here. Ask on otrswiki:Administrator requests.
German-speaking volunteers Flag of Germany.svg Flag of Austria.svg Flag of Switzerland.svg Flag of Liechtenstein.svg

If you'd like to volunteer for the info-de queue, please apply locally by following the instructions at de:Wikipedia:Support-Team#Mitarbeit im Support-Team.

Dutch-speaking volunteers Flag of the Netherlands.svg Flag of Belgium.svg Flag of Suriname.svg

If you'd like to volunteer for the info-nl queue, please apply below and send an email to contact-nl(at)lists.wikimedia.org for the team to assess your application.

Envelope-exclamation-mark.svgPlease add your application and also send an e-mail to volunteers-otrs(at)wikimedia.org linking to your application on this page and giving your age. Please do so each time you apply.


Rhododendrites[edit]

Primarily requesting to be able to help with Commons permissions. I find that I work with a lot of people to get their media onto Commons already, and would like to be able to help on the back-end of the process. It would also be useful to be able to check up on the status of an OTRS email or to look at what was included in the email. Though I've never used OTRS, I have a solid understanding of the permissions processes. I can probably also help with info-en. — Rhododendrites talk \\ 16:04, 21 July 2019 (UTC)

Symbol speedy keep green.svg GMGtalk 15:45, 22 July 2019 (UTC)

Killiondude[edit]

Hello! I had OTRS access for several years around 2009-2014 (not sure exact start and stop times) and it was removed due to inactivity. I've been much more active onwiki the past 18 months and would like to jump back into OTRS. Thanks for your consideration! Killiondude (talk) 20:23, 22 July 2019 (UTC)