The OTRS team always welcomes new volunteers to help with answering tickets. Nonetheless, to ensure the quality of service and given the confidential nature of the work, there is a selective application procedure.
The OTRS administrators are a group of highly-trusted and experienced volunteers who assess your application to join the OTRS team. When assessing an application, they familiarize themselves with your work on the Wikimedia projects to ensure that you are suitable as an addition to the OTRS team. It therefore takes some time before you receive a response regarding your application.
If you are interested in volunteering, please read OTRS/Recruiting for information about what the job entails. Feel free to join #wikimedia-otrs to ask any questions that you might have with regard to Wikimedia OTRS. Before applying, please ensure that you are:
Please review the list of queues prior to submitting your application, and apply for all of those queues where you think you'd be able to help.
If you'd like to volunteer for the info-de queue, please apply locally by following the instructions at de:Wikipedia:Support-Team#Mitarbeit im Support-Team.
If you'd like to volunteer for the info-nl queue, please apply below and send an email to contact-nllistswikimediaorg for the team to assess your application.
|Please and also send an e-mail to volunteers-otrswikimediaorg linking to your application on this page and giving your age. Please do so each time you apply.|
- User links:
- Babel/Languages you can reply in: English (en), Chinese (zh) and Cantonese (yue)
- Your most active user talk page(s): w:yue:User_talk:H78c67c on Cantonese Wikipedia
- Queues you would like access to: info-zh
- Email sent? Yes
I am an admin on (zh_)yuewiki. I'd like to help out on OTRS since as far as I am aware, there are no OTRS volunteers on Cantonese Wikipedia, and I believe it would be good to have volunteers who could help address issues related to this project. I would like to help users get answers faster and alleviate the workload of other OTRS volunteers. Note that I apply for the zh queue, since most Cantonese speakers are bilingual (Chinese/Cantonese), and there is no dedicated queue for Cantonese. I am also familiar with Chinese Wikipedia, so I can handle enquiries related to Chinese Wikipedia too. H78c67c (talk) 05:49, 23 November 2020 (UTC)