OTRS/Volunteering

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Open-source Ticket Request System

For prospective volunteers

Volunteering for OTRS

The OTRS team always welcomes new volunteers to help with answering tickets. Nonetheless, to ensure the quality of service and given the confidential nature of the work, there is a selective application procedure.

The OTRS administrators are a group of highly-trusted and experienced volunteers who assess your application to join the OTRS team. When assessing an application, they familiarize themselves with your work on the Wikimedia projects to ensure that you are suitable as an addition to the OTRS team. It therefore takes some time before you receive a response regarding your application.

How do I volunteer?

If you are interested in volunteering, please read OTRS/Recruiting for information about what the job entails. Feel free to join #wikimedia-otrsconnect to ask any questions that you might have with regard to Wikimedia OTRS. Before applying, please ensure that you are:

Please review the list of queues prior to submitting your application, and apply for all of those queues where you think you'd be able to help.

Notes
  • The OTRS team is especially interested in users who are entrusted with any special tools on local projects (sysop, bureaucrat, checkuser, etc.), though this is not an absolute requirement.
  • Please also add links to help desk posts, talk pages, or other discussions you think are relevant.
  • Language skills – other than English – are also highly appreciated. Additional help in language queues is highly needed and we'd like to know if you are able to help in any other language.
  • If you already have access to OTRS, and you'd like to get access to additional queues, you typically don't need to apply here. Ask on otrswiki:Administrator requests.
German-speaking volunteers Flag of Germany.svg Flag of Austria.svg Flag of Switzerland.svg Flag of Liechtenstein.svg

If you'd like to volunteer for the info-de queue, please apply locally by following the instructions at de:Wikipedia:Support-Team#Mitarbeit im Support-Team.

Dutch-speaking volunteers Flag of the Netherlands.svg Flag of Belgium.svg Flag of Suriname.svg

If you'd like to volunteer for the info-nl queue, please apply below and send an email to contact-nl-at-lists.wikimedia.org for the team to assess your application.

Envelope-exclamation-mark.svgPlease add your application and also send an e-mail to volunteers-otrs-at-wikimedia.org linking to your application on this page and giving your age. Please do so each time you apply.

Juandev[edit]

I'd like to help out on OTRS because I have a previous knowledge copyvio/imagevio tasks for Czech Wikipedia and now I have more time again so I can help as there are not so many volunteers for Czech language. I am also happy to help those, who prefer e-mail communication. I am a long term experience Wikipedia/Commons contributor since 2005. Juandev (talk) 19:28, 23 April 2017 (UTC)

  • Symbol oppose vote oversat.svg Strong oppose Juandev has (apart from other inappropriate behaviour such as sockpuppetting) well known history of repetitive not keeping safe (ie. irresponsible forwarding or publishing) or even abusing of various private and sensitive information. Granting an access to sensitive information to him is hazardous and potentially legally dangerous.
    Danny B. 23:06, 23 April 2017 (UTC)
    • Note that Danny B. has been spreading untruth information about my behavior on WMF projects for ages. Some people now believe, that I have had released Danny B.s personal information publicly. Years ago I was kicked from OTRS, because Danny B. reported OTRS admins, that I had released his PI from OTRS. The truth is, there had never been his personal information in OTRS. When this was proved, I got my access back. He also reported me to the police, but nothing was proved to me. So what Danny B. is saying is not a truth. I respect personal will and Wikimedia policies.--Juandev (talk) 09:49, 25 April 2017 (UTC)

Kostas20142[edit]

I'd like to help out on OTRS because it is a field that still needs (and always will) more volunteers. I think I have gathered the essential experience to handle some queries, especially the more routine ones.Finally, i would describe myself as quickly-learning . -- Kostas20142 (talk) 17:17, 25 April 2017 (UTC)

Comment Comment I realize that my introduction is not the best possible, but since I have already sent the diff of the application I feel I should not change it. So, please feel free to ask me any sort of questions would help you to become more familiar with me --Kostas20142 (talk) 12:33, 30 April 2017 (UTC)

Daphne Lantier[edit]

I'm an administrator at Commons. I'm very active with deletions and license reviewing. I have to refer people to OTRS on a regular basis. I know there's a big backlog, and I don't like adding to it when I could be helping with it instead. Daphne Lantier 05:22, 28 April 2017 (UTC)

Mikemoral[edit]

I'd like to help out on OTRS because I've previous helped before and liked to continue helping again after a lapse in activity. I know a good amount about permissions-related stuff, and I'm a admin on en.wikinews and there seems to be only one member on the queue. -- —Mikemoral♪♫ 08:53, 28 April 2017 (UTC)

Xxmarijnw[edit]

I am currently an administrator and abuse filter editor on the Dutch Wikipedia. I think I have sufficient experience to answer inquiries about vandalism, article and template creation and alike. I am always happy to help newcomers and answer any questions they might have. Aside from Dutch I am also a fluent writer, and comfortable replying, in English. Yours, Xxmarijnw (talk) 16:51, 29 April 2017 (UTC)

When you get access to the info-nl queue, you will also get access to the Wikiportret queue. What do you know about image permissions? As you need knowledge about that to handle Wikiportret queues. And what do you know about IP blocks and IP range blocks? Part of the questions are about that too. (Especially people requesting the block to be lifted.) Mbch331 (talk) 18:04, 29 April 2017 (UTC)
P.S. The Dutch OTRS team has received his request and will respond soon with our statement. Mbch331 (talk) 18:04, 29 April 2017 (UTC)
Dear Mbch331, thank you for your questions. Natuur12 informed me about the Wikiportret queue. I know a fair bit about image permissions, besides I can always learn. If I am unsure I will ask a more knowledgeable member of the OTRS team or leave the ticket open for someone else to handle it. MoiraMoira thought me a some stuff about ranges. If a trusted user is blocked for no apparent reason I will most likely give him/her an ipblockexempt. I know how to identify IP addresses using either this list or a whois tool. Again, if I am unsure about an IP (range) block, I will ask a more knowledgeable OTRS member. Xxmarijnw (talk) 20:21, 29 April 2017 (UTC)