The OTRS team always welcomes new volunteers to help with answering tickets. Nonetheless, to ensure the quality of service and given the confidential nature of the work, there is a selective application procedure.
The OTRS administrators are a group of highly-trusted and experienced volunteers who assess your application to join the OTRS team. When assessing an application, they familiarize themselves with your work on the Wikimedia projects to ensure that you are suitable as an addition to the OTRS team. It therefore takes some time before you receive a response regarding your application.
If you are interested in volunteering, please read OTRS/Recruiting for information about what the job entails. Feel free to join #wikimedia-otrs to ask any questions that you might have with regard to Wikimedia OTRS. Before applying, please ensure that you are:
Please review the list of queues prior to submitting your application, and apply for all of those queues where you think you'd be able to help.
If you'd like to volunteer for the info-de queue, please apply locally by following the instructions at de:Wikipedia:Support-Team#Mitarbeit im Support-Team.
If you'd like to volunteer for the info-nl queue, please apply below and send an email to contact-nllists.wikimedia.org for the team to assess your application.
|Please and also send an e-mail to volunteers-otrswikimedia.org linking to your application on this page and giving your age. Please do so each time you apply.|
- User links:
- Babel/Languages you can reply in: en-N
- Your most active user talk page(s): en:User talk:Rhododendrites or commons:User talk:Rhododendrites
- Queues you would like access to: info-en, permissions-en, permissions-commons, photosubmissions
- Email sent? Done
Primarily requesting to be able to help with Commons permissions. I find that I work with a lot of people to get their media onto Commons already, and would like to be able to help on the back-end of the process. It would also be useful to be able to check up on the status of an OTRS email or to look at what was included in the email. Though I've never used OTRS, I have a solid understanding of the permissions processes. I can probably also help with info-en. — Rhododendrites talk \\ 16:04, 21 July 2019 (UTC)
- User links:
- Babel/Languages you can reply in: English, Spanish
- Your most active user talk page(s): en:User talk:Killiondude
- Queues you would like access to: permissions, en, tech
- Email sent? Yes.
Hello! I had OTRS access for several years around 2009-2014 (not sure exact start and stop times) and it was removed due to inactivity. I've been much more active onwiki the past 18 months and would like to jump back into OTRS. Thanks for your consideration! Killiondude (talk) 20:23, 22 July 2019 (UTC)