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Open-source Ticket Request System

For prospective volunteers

Volunteering for OTRS

The OTRS team always welcomes new volunteers to help with answering tickets. Nonetheless, to ensure the quality of service and given the confidential nature of the work, there is a selective application procedure.

The OTRS administrators are a group of highly-trusted and experienced volunteers who assess your application to join the OTRS team. When assessing an application, they familiarize themselves with your work on the Wikimedia projects to ensure that you are suitable as an addition to the OTRS team. It therefore takes some time before you receive a response regarding your application.

How do I volunteer?

If you are interested in volunteering, please read OTRS/Recruiting for information about what the job entails. Feel free to join #wikimedia-otrsconnect to ask any questions that you might have with regard to Wikimedia OTRS. Before applying, please ensure that you are:

Please review the list of queues prior to submitting your application, and apply for all of those queues where you think you'd be able to help.

  • The OTRS team is especially interested in users who are entrusted with any special tools on local projects (sysop, bureaucrat, checkuser, etc.), though this is not an absolute requirement.
  • Please also add links to help desk posts, talk pages, or other discussions you think are relevant.
  • Language skills – other than English – are also highly appreciated. Additional help in language queues is highly needed and we'd like to know if you are able to help in any other language.
  • If you already have access to OTRS, and you'd like to get access to additional queues, you typically don't need to apply here. Ask on otrswiki:Administrator requests.
German-speaking volunteers Flag of Germany.svg Flag of Austria.svg Flag of Switzerland.svg Flag of Liechtenstein.svg

If you'd like to volunteer for the info-de queue, please apply locally by following the instructions at de:Wikipedia:Support-Team#Mitarbeit im Support-Team.

Dutch-speaking volunteers Flag of the Netherlands.svg Flag of Belgium.svg Flag of Suriname.svg

If you'd like to volunteer for the info-nl queue, please apply below and send an email to contact-nl-at-lists.wikimedia.org for the team to assess your application.

Envelope-exclamation-mark.svgPlease add your application and also send an e-mail to volunteers-otrs-at-wikimedia.org linking to your application on this page and giving your age. Please do so each time you apply.


I have 'reviewer', 'autopatrolled' and 'rollback' rights on En Wikipedia. I've done some contributions to Commons and I'm familiar with copyright issues regarding images. In En Wikipedia, I have also contributed to more than 70 AFD nominations and nominated nearly 15 DYKs. I have also created a Good article, among some other 20 articles, and promoted one article to GA level. You can add my contributions to Farsi Wikipedia to the list. I'd like to help out on OTRS because I think can now help to remove doubts, answer questions and to have a better Wikimedia. Thanks. -- Mhhossein (talk) 13:31, 10 April 2016 (UTC)


My history is not be perfect, but I have been trying to perfect it every day since a long time ago. Thanks to many volunteers who helped me familiarize with Wikipedia policies, I matured as a Wikipedia editor. I began to contribute sound materials to Wikipedia about two years ago, when I began updating Spanish and Italian football (soccer) league results.

I love serving the community, otherwise I would not voluntarily devote my time to work on Stiki, Huggle and Page Curation. I feel guilty if I don't serve the community to my best ability available, and I love to help new users to familiarize with Wikipedia and Wikipedia policies. On average, I work on STiki/Huggle/Page Curation for approximately an hour every day (except in the recent month, as more and more exams pack up during this season). I look forward to serve the place that I learn, contribute and enjoy. -- Ueutyi (talk) 01:36, 11 April 2016 (UTC)


I'd like to help out on OTRS because I've finally found the time and energy to get back involved with Wikipedia. When I had the time I found OTRS work to be pretty rewarding, it was nice to be able to provide qualified assistance to those who were having issues with their articles. I wasn't active for a year so my access was revoked (reasonably!), but I'm ramping up my activity now that my fatigue from enwiki arbcom and other commitments have both lessened. I also have pretty thorough knowledge of commonly used copyright law on commons, so I think I'm an asset there if there is a need for volunteers. -- NativeForeigner (talk) 09:15, 13 April 2016 (UTC)

  • Support This person was formerly elected to English Wikipedia ArbCom so has that as supporting evidence of community trust. I have known this user to be courteous, kind, and knowledgeable about Wikimedia projects in the way that is useful in OTRS ticket service. Blue Rasberry (talk) 17:27, 13 April 2016 (UTC)
  • Support Being on the English Wikipedia Arbcom is not evidence of support and trust from the community in my opinion and doesn't really apply for this tool. The Arbcom is a hammer that treats everything like a nail. People with OTRS access interact not only with other communities like Commons, Wikisource and the WMF but also the general public. So the people we have in these public facing positions act as representatives of not only the WMF but the communities as well and as such need to not only be "trusted" but also be personable and have knowledge about OTRS related issues. NativeForeigner previously had OTRS access so IMO that is a stronger argument for support than being on the ENWP Arbcom. I haven't always agreed with them personally but they always seemed to be calm and cool headed and their decisions seemed to be thought out and well articulated so I support. Reguyla (talk) 18:00, 13 April 2016 (UTC)
  • Support I’m happy to see that native foreigner is back. Full support.--Sphilbrick (talk) 18:27, 13 April 2016 (UTC)


I'd like to help out on OTRS I enjoy helping Wikipedia as much as possible, and I really think that I could be beneficial and this could benefit me within Wikimedia (i.e. behavior/improvement on friendliness). -- Zppix (talk) 16:16, 23 April 2016 (UTC)


Was previously an OTRS volunteer, I did not sign the Wikimedia Foundation confidentiality agreement in time of the deadline (12/2015). I am a contributor to both the English Wikipedia and Wikimedia Commons where I have technical experience and active community engagement at various venues. -- ///EuroCarGT 01:08, 24 April 2016 (UTC)