From Meta, a Wikimedia project coordination wiki
< OTRS(Redirected from OTRS/V)
Jump to: navigation, search
OTRS Wikimedia.svg

Open-source Ticket Request System

For prospective volunteers

Volunteering for OTRS

The OTRS team always welcomes new volunteers to help with answering tickets. Nonetheless, to ensure the quality of service and given the confidential nature of the work, there is a selective application procedure.

The OTRS administrators are a group of highly-trusted and experienced volunteers who assess your application to join the OTRS team. When assessing an application, they familiarize themselves with your work on the Wikimedia projects to ensure that you are suitable as an addition to the OTRS team. It therefore takes some time before you receive a response regarding your application.

How do I volunteer?

If you are interested in volunteering, please read OTRS/Recruiting for information about what the job entails. Feel free to join #wikimedia-otrsconnect to ask any questions that you might have with regard to Wikimedia OTRS. Before applying, please ensure that you are:

Please review the list of queues prior to submitting your application, and apply for all of those queues where you think you'd be able to help.

  • The OTRS team is especially interested in users who are entrusted with any special tools on local projects (sysop, bureaucrat, checkuser, etc.), though this is not an absolute requirement.
  • Please also add links to help desk posts, talk pages, or other discussions you think are relevant.
  • Language skills – other than English – are also highly appreciated. Additional help in language queues is highly needed and we'd like to know if you are able to help in any other language.
  • If you already have access to OTRS, and you'd like to get access to additional queues, you typically don't need to apply here. Ask on otrswiki:Administrator requests.
German-speaking volunteers Flag of Germany.svg Flag of Austria.svg Flag of Switzerland.svg Flag of Liechtenstein.svg

If you'd like to volunteer for the info-de queue, please apply locally by following the instructions at de:Wikipedia:Support-Team#Mitarbeit im Support-Team.

Dutch-speaking volunteers Flag of the Netherlands.svg Flag of Belgium.svg Flag of Suriname.svg

If you'd like to volunteer for the info-nl queue, please apply below and send an email to contact-nl-at-lists.wikimedia.org for the team to assess your application.

Envelope-exclamation-mark.svgPlease add your application and also send an e-mail to volunteers-otrs-at-wikimedia.org linking to your application on this page and giving your age. Please do so each time you apply.


I'd like to help with the Commons OTRS pending backlog. Nothing else. I used to be an OTRS volunteer for many years, but my account was abruptly closed due to inactivity. Kaldari (talk) 21:47, 19 November 2016 (UTC)

  • Endorse for what its worth. Kaldari is a sysop on Commons, and I see this is taking quite a long time. DatGuy (talk) 17:45, 1 December 2016 (UTC)


I'd like to help out on OTRS because I like helping people, and my knowledge of three languages will help. I always reply to users and try my best to help them who contact me on my talk page. I have read the OTRS/Recruiting and understood what do OTRS volunteers do so I think am ready. Thank you. GSS-1987 (talk) 15:04, 8 December 2016 (UTC)


  • User links: TheDaveRoss (talk contribs CentralAuth global count blocks)
  • Babel / Languages you can reply in: English.
  • Your most active user talk page(s): User:TheDaveRoss
  • Email sent?: Yes.
  • Queues you would like access to: Wiktionary related queues, and other general help in English.
    I was an OTRS volunteer years ago, and I am happy to again. It was made known on Wiktionary that we had no volunteers at present. -- TheDaveRoss (talk) 21:54, 8 December 2016 (UTC)
    Comment: Just noting that, while Wiktionary is very low-volume, there's some ancient tickets in there. We do need at least one new agent in the area. BU Rob13 (talk) 22:04, 8 December 2016 (UTC)


I'd like to help out on OTRS because I believe people should help one another whenever they can. -- Ivi104 (talk) 23:36, 8 December 2016 (UTC)