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Open-source Ticket Request System

For prospective volunteers

Volunteering for OTRS

The OTRS team always welcomes new volunteers to help with answering tickets. Nonetheless, to ensure the quality of service and given the confidential nature of the work, there is a selective application procedure.

The OTRS administrators are a group of highly-trusted and experienced volunteers who assess your application to join the OTRS team. When assessing an application, they familiarize themselves with your work on the Wikimedia projects to ensure that you are suitable as an addition to the OTRS team. It therefore takes some time before you receive a response regarding your application.

How do I volunteer?

If you are interested in volunteering, please read OTRS/Recruiting for information about what the job entails. Feel free to join #wikimedia-otrsconnect to ask any questions that you might have with regard to Wikimedia OTRS. Before applying, please ensure that you are:

  • Willing to work on difficult, sensitive, and at times hostile messages
  • Courteous, skilled at resolving disputes, friendly – even in the face of hostility – sensitive to the needs of outsiders, and have exemplary discretion
  • Willing to provide identification to the Wikimedia Foundation if necessary, considering the access to nonpublic data policy
  • 16 years of age or older

Please review the list of queues prior to submitting your application, and apply for all of those queues where you think you'd be able to help.

  • The OTRS team is especially interested in users who are entrusted with any special tools on local projects (sysop, bureaucrat, checkuser, etc.), though this is not an absolute requirement.
  • Please also add links to help desk posts, talk pages, or other discussions you think are relevant.
  • Language skills – other than English – are also highly appreciated. Additional help in language queues is highly needed and we'd like to know if you are able to help in any other language.
  • If you already have access to OTRS, and you'd like to get access to additional queues, you typically don't need to apply here. Ask on otrswiki:Administrator requests.
German-speaking volunteers Flag of Germany.svg Flag of Austria.svg Flag of Switzerland.svg Flag of Liechtenstein.svg

If you'd like to volunteer for the info-de queue, please apply locally by following the instructions at de:Wikipedia:Support-Team#Mitarbeit im Support-Team.

Dutch-speaking volunteers Flag of the Netherlands.svg Flag of Belgium.svg Flag of Suriname.svg

If you'd like to volunteer for the info-nl queue, please apply below and send an email to contact-nl-at-lists.wikimedia.org for the team to assess your application.

Please add your application and also send an e-mail to volunteers-otrs-at-wikimedia.org linking to your application on this page and giving your age. Please do so each time you apply.


  • Babel / Languages you can reply in: English, Spanish-3, Russian-1
  • Your most active user talk page(s): w:en:User talk:Bobamnertiopsis
  • Email sent?: Yes!
  • Queues you would like access to: permissions-en

I'd like to help out with the OTRS because I enjoy interacting with people interested in using free licenses for their work, often for the first time. I'm an active user (since 2006) and content-creator on en-wiki and a license reviewer on Commons. I'm also active on the Commons:OTRS/Noticeboard, working to clear backlog such as I can without actual OTRS access. I'm familiar with free licensing policies and will always err on the side of caution when it comes to approving a file submitted via OTRS. I also seek to treat those sending files via OTRS respectfully and assume good faith from them as who knows; a positive experience with free licensing one file may lead to more down the road. Thanks for your consideration! -- Bobamnertiopsis (talk) 20:09, 29 March 2015 (UTC)


  • Babel/Languages you can reply in: French, English-1
  • Your most active user talk page(s): w:fr:User talk:Superjuju10
  • Email sent: Yes
  • Queues you would like access to: permissions-fr, info-fr

Hello Everymody,

I'd like to help out on OTRS. Active since 2010 and sysops from 2 years, I invest in welcoming newbies on Wikipedia. I regularly bring my experience and through advice, explanations and trying to be as pleasant as possible.

As a sysops, I many invested in recent changes and procedures for copyrights (claims selective deletion and pages suspected of copyright infringement). I am very comfortable with the various existing licenses according to the French law.

Second, how I feel especially need to feel useful to Wikipedia, especially as - to take again my example of copyrights - my help ends when I indicate the procedure to follow for rerelease. When it complains that two weeks later he is still unanswered, it is frustrating not to be able to complete the work started.

I will attend mainly to permissions-fr. But I won't rule out to contribute to info-fr

And I'm ready to learn things I don't know yet.

I'm at your disposal for any remark.

Bests regards, --Superjuju10 [Aubline available to you], 10:14, 30 March 2015 (UTC)


Hi. Could someone restore OTRS access to my account, please? It has been removed recently due to my lack of activity in handling tickets directly. I use OTRS mainly to access tickets of files that come up on the deletion queues. That's the same reason which I mentioned when I had applied for the access back in early 2011. Thanks, Rehman 13:49, 31 March 2015 (UTC)

Hi Rehman. Thanks for re-applying! While I understand that you had previously indicated you mostly wanted access for the purpose of verifying permissions, we have since enacted a new activity policy which requires you to handle/respond at least one ticket every 6 months. Is this something you believe you will be able to do? Thanks, Tiptoety talk 20:50, 31 March 2015 (UTC)