From Meta, a Wikimedia project coordination wiki
< OTRS(Redirected from OTRS/volunteering)
Jump to: navigation, search
OTRS Wikimedia.svg

Open-source Ticket Request System

For prospective volunteers

Volunteering for OTRS

The OTRS team always welcomes new volunteers to help with answering tickets. Nonetheless, to ensure the quality of service and given the confidential nature of the work, there is a selective application procedure.

The OTRS administrators are a group of highly-trusted and experienced volunteers who assess your application to join the OTRS team. When assessing an application, they familiarize themselves with your work on the Wikimedia projects to ensure that you are suitable as an addition to the OTRS team. It therefore takes some time before you receive a response regarding your application.

How do I volunteer?

If you are interested in volunteering, please read OTRS/Recruiting for information about what the job entails. Feel free to join #wikimedia-otrsconnect to ask any questions that you might have with regard to Wikimedia OTRS. Before applying, please ensure that you are:

Please review the list of queues prior to submitting your application, and apply for all of those queues where you think you'd be able to help.

  • The OTRS team is especially interested in users who are entrusted with any special tools on local projects (sysop, bureaucrat, checkuser, etc.), though this is not an absolute requirement.
  • Please also add links to help desk posts, talk pages, or other discussions you think are relevant.
  • Language skills – other than English – are also highly appreciated. Additional help in language queues is highly needed and we'd like to know if you are able to help in any other language.
  • If you already have access to OTRS, and you'd like to get access to additional queues, you typically don't need to apply here. Ask on otrswiki:Administrator requests.
German-speaking volunteers Flag of Germany.svg Flag of Austria.svg Flag of Switzerland.svg Flag of Liechtenstein.svg

If you'd like to volunteer for the info-de queue, please apply locally by following the instructions at de:Wikipedia:Support-Team#Mitarbeit im Support-Team.

Dutch-speaking volunteers Flag of the Netherlands.svg Flag of Belgium.svg Flag of Suriname.svg

If you'd like to volunteer for the info-nl queue, please apply below and send an email to contact-nl-at-lists.wikimedia.org for the team to assess your application.

Envelope-exclamation-mark.svgPlease add your application and also send an e-mail to volunteers-otrs-at-wikimedia.org linking to your application on this page and giving your age. Please do so each time you apply.


  • User links: acagastya (talk contribs CentralAuth global count blocks)
  • Babel / Languages you can reply in:
  • Your most active user talk page(s): [en.wikinews.org/wiki/User_talk:Acagastya]
  • Email sent?: Yes
  • Queues you would like access to: info-en, info-es, info, permissions-es, permissions-en, wikinews, wikibooks, wikimedia, wikipedia. (For Hindi and Gujarati, I have listed 'info')

I would like to help OTRS so we can deal with licensing and seeking permission for photos, mainly of living people primarily for Wikinews articles. I know Hindi, and Gujarati, so I can help in replying to mails in those languages. Special rights: Reviewer (en.wikibooks.org)
acagastya  ✉ Dicere Aliquid :) 10:27, 19 March 2017 (UTC)

Arthur Crbz[edit]

I started to contribute to the French Wikipedia on February 2014 where I mainly handle maintenance activities and vandalism removal. These activities lead me to interact a lot with newcomers in order to explain the actions taken and learn them how to contribute properly to Wikipedia. In case of personal attacks or misunderstanding, I always try to be polite, respectful and good at explaining. As of today's date, my French account has recorded more than 12,000 modifications.
I personally consider I have gained sufficient experience on Wikipedia to apply for OTRS agent. I would like to help the OTRS team to handle visitors' questions about how Wikipedia is working or other requests related to articles.
Joining the OTRS team is for me an opportunity to use my experience in a different way which can be very enriching.
Please do not hesitate if you have any question. --Arthur Crbz (talk) 10:10, 26 March 2017 (UTC)


Arabic otrs, arabic version of commons I'd like to help out on OTRS because i have a good Arabic language and i am adminstrator at arabic wikipedia/wikisource/wiktionary and i'd like to help answing questions about these projects... مصعب (talk) 17:20, 27 March 2017 (UTC)

  • Endrose: Mossab (Romanization of مصعب) is a great helper. He usually spends his time helping other users and engaging in community-related discussions on Arabic Wikipedia. Although he is not proficient in English, he is a native Arabic speaker and will be a good addition to Arabic OTRS volunteers. As a very active editor, he had some disagreements with other users in the past, however, he bettered himself in the past two years. He is the 8th Top medical editor in 2015 as well as admin on Arabic Wikipedia and Wiktionary. He was also recently featured on the Wikimedia Blog. I believe that he is ready now to be an OTRS volunteer. --Meno25 (talk) 17:45, 27 March 2017 (UTC)
in the begening of my contribution I had also the rank 58 Top medical editor in 2014 as the highest arabic medical editor in all three consequtive years (2014-2015-2016). see my rank of 40 Top medical editor in 2016--مصعب (talk) 12:47, 28 March 2017 (UTC)

Cordless Larry[edit]

I'd like to volunteer to help out on OTRS in response to a call for recruits posted by Mz7 at en:Wikipedia talk:Teahouse#OTRS recruitment. I believe that I have a positive attitude about the mission of the Wikimedia movement, a history of welcoming and helping newcomers (as demonstrated by my work at the English Wikipedia's Teahouse), I am familiar with processes and policies on Wikipedia, including policies regarding living people and organisations, and am able to answer routine questions about them. I would like to build on my Teahouse work by joining the ORTS team to help respond to readers who are concerned about article content. Cordless Larry (talk) 20:23, 29 March 2017 (UTC)