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Open-source Ticket Request System

For prospective volunteers

Volunteering for OTRS

The OTRS team always welcomes new volunteers to help with answering tickets. Nonetheless, to ensure the quality of service and given the confidential nature of the work, there is a selective application procedure.

The OTRS administrators are a group of highly-trusted and experienced volunteers who assess your application to join the OTRS team. When assessing an application, they familiarize themselves with your work on the Wikimedia projects to ensure that you are suitable as an addition to the OTRS team. It therefore takes some time before you receive a response regarding your application.

How do I volunteer?

If you are interested in volunteering, please read OTRS/Recruiting for information about what the job entails. Feel free to join #wikimedia-otrsconnect to ask any questions that you might have with regard to Wikimedia OTRS. Before applying, please ensure that you are:

Please review the list of queues prior to submitting your application, and apply for all of those queues where you think you'd be able to help.

  • The OTRS team is especially interested in users who are entrusted with any special tools on local projects (sysop, bureaucrat, checkuser, etc.), though this is not an absolute requirement.
  • Please also add links to help desk posts, talk pages, or other discussions you think are relevant.
  • Language skills – other than English – are also highly appreciated. Additional help in language queues is highly needed and we'd like to know if you are able to help in any other language.
  • If you already have access to OTRS, and you'd like to get access to additional queues, you typically don't need to apply here. Ask on otrswiki:Administrator requests.
German-speaking volunteers Flag of Germany.svg Flag of Austria.svg Flag of Switzerland.svg Flag of Liechtenstein.svg

If you'd like to volunteer for the info-de queue, please apply locally by following the instructions at de:Wikipedia:Support-Team#Mitarbeit im Support-Team.

Dutch-speaking volunteers Flag of the Netherlands.svg Flag of Belgium.svg Flag of Suriname.svg

If you'd like to volunteer for the info-nl queue, please apply below and send an email to contact-nl-at-lists.wikimedia.org for the team to assess your application.

Envelope-exclamation-mark.svgPlease add your application and also send an e-mail to volunteers-otrs-at-wikimedia.org linking to your application on this page and giving your age. Please do so each time you apply.

The Earwig[edit]

I've been an editor on enwiki since 2008 and an admin since 2009. I've spent a lot of time involved with projects like AfC and #wikipedia-en-help on IRC, so I am well-versed in dealing with OTRS-like tasks. I have recently become more active after a few years of focusing on other pursuits, so I would like to help out. — Earwig talk 22:48, 19 September 2015 (UTC)

  • My experiences working with Earwig have always been positive, I think he would be a good addition to the OTRS team. Legoktm (talk) 22:04, 23 September 2015 (UTC)
  • Good impressions. Jianhui67 talkcontribs 05:43, 5 October 2015 (UTC)


I'd like to help out on OTRS in order to give an extra hand to the italian queries. I'm registered since 2007 and I've got sysop access on it.wikipedia since april 2015 Vale93b (talk) 15:49, 21 September 2015 (UTC)

  • Support we're trying to extend Italian-speaking team and I'm pretty sure Vale93b will help filling vacant positions. --Vituzzu (talk) 16:00, 21 September 2015 (UTC)
  • Support per Vituzzu. --Yiyi (talk) 19:04, 21 September 2015 (UTC)
  • Support another trusted user that can help the Italian queries. Restu20 08:10, 22 September 2015 (UTC)
  • Looks ok. I don't remember issues with Vale93b. I checked a sample of his it.wiki user talk contributions: he is not scared of dealing with rather intractable people, he deals with copyright issues and he follows local habits. --Nemo 12:58, 22 September 2015 (UTC)
  • Support finally--Alexmar983 (talk) 16:33, 23 September 2015 (UTC)
  • Support, everything is fine. --M/ (talk) 09:31, 7 October 2015 (UTC)


I'm a patroller for Turkish Wikipedia and I'd like to offer my help speed up OTRS process if possible.HakanIST (talk) 07:43, 23 September 2015 (UTC)


  • Babel/Languages you can reply in: English
  • Your most active user talk page(s): Wikipedia
  • Email sent? Yes
  • Queues you would like access to:info-en, permissions

I'd like to help out on OTRS because ... I offer a completely new skill set to Wikipedia. Unlike many other editors I am "fresh from the block" however this may be a constructive thing in regard to this position. This can be said because Wikipedia is often viewed with caution or even distaste by what (for some reason) are called "outsiders" and as I am rather new I can offer a totally new, uninvolved prospective and angle while dealing with requests. Some of my main qualities involve remaining impartial and objective in the face of pressure. Wikipedia has an old crowd here. I respect the sense of family and security that brings to people but I do not view this as constructive because in many cases it puts locks on doors for truly gifted people. I want to volunteer here because I care about keeping Wikipedia a free place that is filled with useful content but in the same light it can be improved with help from people who know the importance of good relations with those who make inquires. I am an ever learning person who wants to volunteer here not because I have tonnes of edits, not because I know every policy inside and out and not because I have sat for most of my life looking for sources and creating articles - I want to volunteer because I want to help people who need help and most importantly, I believe in Wikimedia's goals. Olowe2011 (talk) 19:01, 25 September 2015 (UTC)

Note: here is link to most active user talk page. Samtar (talk) 10:01, 26 September 2015 (UTC)
Question: I see you created en:Wikipedia:Notable_and_Verifiable, as well as a corresponding CSD template (en:User:Olowe2011/DELETE). The majority of your edits have been requesting speedy deletions, and you've been blocked in the past for edit warring. You very recently had a discussion take place regarding your conduct on Administrators' noticeboard. This all being said, my question is: Do you think your conduct would be acceptable when dealing with upset/angry users who have had their non-notable article deleted? Samtar (talk) 10:19, 26 September 2015 (UTC)
  • Hello, User:Samtar. I think that is interesting feedback and I will try to clarify and address some points you have made.
  1. Creating an essay and deletion template. With regard to this point I fail to understand what you are pointing out and how it is wrong. The ideas I have expressed have very clear rationale and if anything it supports my belief in making transparent edits so that everyone is aware of my reasons behind them.
  2. On your second point which is requesting speedy deletions. I do not seem to understand what you are claiming here? I have tackled the issue of non-notable pages head on by nominating several of them for deletion and from what I can see you seem to have a problem with that. I am sorry you feel this way however, I have created the essay which you mentioned earlier to further clarify on my rationale.
  3. In reference to your block assertion. Yes this is true and I fully understand as well as appreciate your hesitation due to this. This said I would also like to bring your attention to the fact the block was for edit warring (violation of the 3RR) and not related to how I conduct myself with other users on Wikipedia. As my first 3RR violation (ever) on Wikipedia I was unfortunate enough to find myself in amidst a report happy crowd but it did teach me a lesson, something which I think Wikipedia does for every visitor. This only drives my passion for it more.
  4. Finally with regard to the administrator noticeboard. I won't for a second profess that I am the most friendly figure when it comes down to the often objecting Wikipedia general editor community however, I will say that it is worth taking notice of those discussions before making a point about them which serves to reflect on my character. The report made was settled without a warning to me and in fact resulted in a page edit restriction. This had been a problem which was being fought over for weeks by the "main editors" on that page. Me flying in there with my crazy idea of having no image until one existed that wasn't a blatant copyright violation or was ruled out already by consensus seems so far fetched. Ultimately in the situation which you have quoted I was reported for 3RR by a vengeful editor whom had been subject to an earlier report that I made for the same thing. In fact my edits had been to remove blatant copyright violations which I believe do not fall within 3RR countable edits, hence why I am not blocked.

Your suggestions and challenges here have really got my mind working and that is always great, I appreciate it. I hope that you have learnt more about me and my edits on Wikipedia from these responses. Olowe2011 (talk) 10:59, 26 September 2015 (UTC)

  • User:Samtar In response to your question about my attitude towards angry people submitting help requests due to articles deleted based on notability: I simply view all help requests on an equal playing field and my opinions are formed on a case-by-case basis. I strongly believe that defusing tension and then proceeding to deal with the issue as is without any prejudgements is the best way to go. People can often be angry about deleted articles in general for many reasons but in these situations its best to take a back seat and let them air their views before guiding them through why content was deleted. I find that my experience has taught me that people on the internet have this severe inhibition to read intent and often get very defensive in conversations which is why it is important to listen then carefully explain and clarify with them rather than dictating. Non of my edits on Wikipedia will give me a prejudgement about any case which I might stumble upon here. Olowe2011 (talk) 13:08, 26 September 2015 (UTC)
  • User:Olowe2011, thank you for this insight. I would personally endorse this applicant. Samtar (talk) 23:43, 26 September 2015 (UTC)
  • I can't support this application. I think with 1,483 edits on en and 89 edits on commons the user is not experienced enough. Also concerns about his conduct. --Steinsplitter (talk) 05:57, 27 September 2015 (UTC)
  • Steinsplitter Just as a note I have worked with exceptionally busy ticket systems before and coped just fine. With regards to experience I really do not believe that this job requires an abundance of edits in fact I would be inclined to say that those with less edits might in fact be more impartial. I have demonstrated my ability to understand and learn policy especially by making mistakes. This role seems to be about helping people in a controlled environment in which everyone has expectations. With regard to conduct - I am not sure if it has been a direct problem with my conduct that others have. More so an issue with my style (but what can I say we each have our own and I strongly believe Wikipedia would be a better place if it embraced change and flexibility more.) Each have our own way of dealing with things and I truly do not believe that my conduct has ever been disrespectful. My methods are unconventional and that is what defines me from everyone else, just like you have things which define you from everyone else. It does cause me some concern that people are quick to dismiss me based on a summery judgement of attitude without truly taking the time to appreciate or even understand what and how I do things. But again, each to our own. Thank you for your insight. Olowe2011 (talk) 22:12, 27 September 2015 (UTC)
  • +1 to Steinsplitter, I oppose to permissions queues access. Lack of experience. Alan (talk) 22:47, 1 October 2015 (UTC)
  • At this point I don't think I can support access to the queues requested, largely per Steinsplitter, especially on the permissions access. As far as the info-en queue is concerned I have some concerns over the editor's contributions to ANI and an arbcom case this past week and this userspace template creation for use in articles (though s/he agreed to not use it). These are interaction related issues that could impact responses to customer requests. I'd urge Olowe2011 to further contribute on the projects and ensure that these concerns are no longer valid and apply later. Cheers. —SpacemanSpiff 04:22, 3 October 2015 (UTC)


  • Babel/Languages you can reply in: (French) (English) ((Deutsch) if needed)
  • Your most active user talk page(s): fr:User talk:0x010C
  • Email sent? yes
  • Queues you would like access to: info-fr / permissions

I just have been elected sysop today on frwiki (see fr:Wikipédia:Administrateur/0x010C), and an OTRS volunteer (Elfix) suggest me to volunteer. And so do I. I'm an active patroller, and I'm often in contact with people who are not used to Wikimedia projects, because I help to welcome new contributors. So I'd like to offer my help on OTRS. Thanks — 0x010C ~talk~ 17:02, 26 September 2015 (UTC)

fine with me--Alexmar983 (talk) 01:15, 27 September 2015 (UTC)
No problem for me - A excellent sysop --Lomita (talk) 20:45, 30 September 2015 (UTC)

Rainbow unicorn[edit]

I'm an active contributor to enwiki. Sometimes I like to check out the help and reference desks there to see what questions I can answer. But for most times when I do all of the questions are already answered. Having access to OTRS will help me contribute in a new way. Rainbow unicorn (talk) 21:50, 27 September 2015 (UTC)


  • Babel/Languages you can reply in: fr-N, en-3, it-2
  • Your most active user talk page(s): wpfr
  • Email sent? yes (2015-10-01)
  • Queues you would like access to: info-fr / permissions

Hi, Elfix asked me to apply here if I'd like to help OTRS team. I contribute a lot on Commons and frwp, patrol for years and I'm a checkuser on wpfr for about a year. I also help new wpfr users on IRC. JeanBono (talk) 07:05, 1 October 2015 (UTC)


  • Languages you can reply in: hu, en, de, русские вопросы отвечаются по-английски
  • Your most active user talk page(s): hu:Szerkesztővita:Malatinszky
  • Email sent? Yes
  • Queues you would like access to: permissions, info-hu

I'm a sysop and ArbComm member on huwiki, former checkuser. I'm also a former OTRS volunteer who lost access this spring due to inactivity. My personal circumstances have changed and I would like to resume OTRS work now. Link to previous application. Thank you for your consideration.

Malatinszky (talk) 17:46, 1 October 2015 (UTC)

  • Support, Malatinszky is an outstanding editor and administrator of the Hungarian Wikipedia. He is to be trusted implicitly. I'm sure he'd be a gain for the OTRS team. Hungarikusz Firkász (talk) 18:09, 1 October 2015 (UTC)
  • Support, of course! I think he'd be a great addition to the OTRS team. --PallertiLapin.svgRabbit Hole 18:22, 1 October 2015 (UTC)


Hi there, Elfix and others asked me to join the OTRS team to help with the tickets, so here I am. I contribue to Wikimedia projects since January 2014 and I am a sysop on Commons since May 2015. It seems that there is a huge backlog in the tickets so I'd like to help. Thank you for your consideration. Thibaut120094 (talk) 00:13, 4 October 2015 (UTC)

Trusted user. --Steinsplitter (talk) 07:15, 4 October 2015 (UTC)
Of course! I fully endorse this application. Jianhui67 talkcontribs 05:41, 5 October 2015 (UTC)


Hello. Turkish Wikipedia I think I can act on behalf of the OTRS provide corporate communications. --Mecnun112 (talk) 20:13, 4 October 2015 (UTC)

  • Comment Comment Mecnun is responsible for co-operation project (Not an easy task.). His contributions to the Wikipedia talk domain name with is not enough. Mecnun need more accustomed to Wikipedia. --Uğurkenttalk 14:48, 5 October 2015 (UTC)


  • Babel/Languages you can reply in: en-N, es-3
  • Your most active user talk page(s): Enwiki
  • Email sent? Yes.
  • Queues you would like access to: info-en, info-es

I'd like to help out on OTRS because ...

I'm an active user on the English Wikipedia with an interest in helping to grow the project. I work in a job that requires me to talk to the public about technical things that they may not have an extensive background in, and I think it would be great to be able to apply those skills on the Wikimedia Foundation projects. I'm already identified to the foundation (diff) and I have some experience answering user emails on enwiki as an account creator. I'm able to answer queries in Spanish as well as English, friendly and welcoming to newer contributors, and I hope to be able to help out in yet another area of the project! Thank you for your time and consideration! Mww113 (talk) 06:08, 5 October 2015 (UTC)


  • Babel/Languages you can reply in: zh-N,en-3
  • Your most active user talk page(s): User_talk:Cosine02,also have archive here
  • Email sent? Yes
  • Queues you would like access to: Info-zh, Permissions-zh-hans

I'm a patroller and a rollbacker on the Chinese Wikipedia, so I deal with vandalism, copyright problem,and many questions ask by the newcomer in the village pump. I have come across and helped many new or confused users. I'd like to help out on OTRS in order to assist more users and to approve permissions emails,which is really slow. I believe I'm familiar enough .THX.--Stang 12:47, 5 October 2015 (UTC)


  • Babel/Languages you can reply in: it, en-3
  • Your most active user talk page(s): Italian Wikipedia
  • Email sent? Yes
    • Confirmation:
  • Queues you would like access to: permissions, info-it

I'd like to help out on OTRS because some more workforce is needed with Italian tickets. I'm sysop on Italian Wikipedia since 2007 and on Commons since 2013 and I often deal with copyright issues. --Jaqen (talk) 09:21, 7 October 2015 (UTC)

  • Support, trusted and helpful user. --M/ (talk) 09:31, 7 October 2015 (UTC)
  • Support trusted user that can help Italian queues. Restu20 09:32, 7 October 2015 (UTC)
  • Trusted user, no concerns. --Steinsplitter (talk) 13:27, 7 October 2015 (UTC)
  • Support, ofc. --Vituzzu (talk) 14:11, 7 October 2015 (UTC)