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OTRS Wikimedia.svg

Open-source Ticket Request System

For prospective volunteers

Volunteering for OTRS

The OTRS team always welcomes new volunteers to help with answering tickets. Nonetheless, to ensure the quality of service and given the confidential nature of the work, there is a selective application procedure.

The OTRS administrators are a group of highly-trusted and experienced volunteers who assess your application to join the OTRS team. When assessing an application, they familiarize themselves with your work on the Wikimedia projects to ensure that you are suitable as an addition to the OTRS team. It therefore takes some time before you receive a response regarding your application.

How do I volunteer?

If you are interested in volunteering, please read OTRS/Recruiting for information about what the job entails. Feel free to join #wikimedia-otrsconnect to ask any questions that you might have with regard to Wikimedia OTRS. Before applying, please ensure that you are:

Please review the list of queues prior to submitting your application, and apply for all of those queues where you think you'd be able to help.

  • The OTRS team is especially interested in users who are entrusted with any special tools on local projects (sysop, bureaucrat, checkuser, etc.), though this is not an absolute requirement.
  • Please also add links to help desk posts, talk pages, or other discussions you think are relevant.
  • Language skills — other than English — are also highly appreciated. Additional help in language queues is greatly needed and we'd like to know if you are able to help in any other language.
  • If you already have access to OTRS, and you'd like to get access to additional queues, you typically don't need to apply here. Ask on otrswiki:Administrator requests instead.
  • Permissions queues: users that already have strong knowledge of and experience with copyright issues, like administrators or license reviewers on Wikimedia Commons, are highly appreciated and invited to volunteer. Users without such skills should apply for info queues instead.
German-speaking volunteers Flag of Germany.svg Flag of Austria.svg Flag of Switzerland.svg Flag of Liechtenstein.svg Flag of Belgium.svg Flag of Namibia.svg

If you'd like to volunteer for the info-de queue, please apply locally by following the instructions at de:Wikipedia:Support-Team#Mitarbeit im Support-Team.

Dutch-speaking volunteers Flag of the Netherlands.svg Flag of Belgium.svg Flag of Suriname.svg

If you'd like to volunteer for the info-nl queue, please apply below and send an email to contact-nl(at)lists.wikimedia.org for the team to assess your application.

Envelope-exclamation-mark.svgPlease add your application and also send an e-mail to volunteers-otrs(at)wikimedia.org linking to your application on this page and giving your age. Please do so each time you apply.


I'd like to help out on OTRS because I want to reduce the FR queues of images submitted to OTRS, in ordre to process requests within 30 days (before being erased by a bot). I think the participation through OTRS is the easiest way of not registred users to contribute to Wikimedia. This is an important task. Dirac (talk) 18:26, 7 October 2020 (UTC)

Support I encouraged Dirac to join as he's a very experienced user (joined in 2003) with strong communication skills. His help will be very helpful in order to manage our current huge backlog in French queues. We would be very pleased to welcome him in the francophone team! Kvardek du (talk) 18:43, 7 October 2020 (UTC)
Support +1 Kvardek du. I know Dirac IRL and he's one of the most reliable wiki user I know. Simon Villeneuve 18:55, 7 October 2020 (UTC)
Support Per Simon Villeneuve. Dirac is a very experienced. I am totally confident that he will be proficient with the status. --Fralambert (talk) 19:01, 7 October 2020 (UTC)
Support He's always seemed most helpful and knowledgable in my dealings with him at frwiki. Shawn à Montréal (talk) 19:07, 7 October 2020 (UTC)
Support Dirac is an experienced user with great knowledge of Wikimedia, and proven communication skills. I strongly support further involvment with the movement. --Webfil (talk) 20:30, 7 October 2020 (UTC)
Support Experienced user on frwp. He does a good job on Wikidata. Cantons-de-l'Est (talk) 10:18, 8 October 2020 (UTC)

Jan Myšák[edit]

Hi, my name is Jan Myšák and my "home project" is the Czech Wikipedia. I've been active there since 2019 and I became an administrator this year. I come into contact with newcomers often via RC patrol and also as a mentor. Therefore I would like to help more by becoming a member of our local OTRS team. Best regards, Jan Myšák (talk) 20:10, 19 October 2020 (UTC)

Support I'm working with Jan regulary at Czech Wikipedia, and I know him as a friendly and respectful wikimedian, who will surely be a great asset for the always-understaffed OTRS team. @Jan, thank you for volunteering. Best, --Martin Urbanec (talk) 20:23, 19 October 2020 (UTC)


Returning volunteer - used to help out across OTRS previously. Interested in getting involved again and being able to assist keeping the backlog down. I've got a fair bit of experience in licencing and various processes as well which should help. Mdann52 (talk) 09:21, 22 October 2020 (UTC)