OTRS/Volunteering

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Open-source Ticket Request System

For prospective volunteers

Volunteering for OTRS

The OTRS team always welcomes new volunteers to help with answering tickets. Nonetheless, to ensure the quality of service and given the confidential nature of the work, there is a selective application procedure.

The OTRS administrators are a group of highly-trusted and experienced volunteers who assess your application to join the OTRS team. When assessing an application, they familiarize themselves with your work on the Wikimedia projects to ensure that you are suitable as an addition to the OTRS team. It therefore takes some time before you receive a response regarding your application.

How do I volunteer?

If you are interested in volunteering, please read OTRS/Recruiting for information about what the job entails. Feel free to join #wikimedia-otrsconnect to ask any questions that you might have with regard to Wikimedia OTRS. Before applying, please ensure that you are:

Please review the list of queues prior to submitting your application, and apply for all of those queues where you think you'd be able to help.

Notes
  • The OTRS team is especially interested in users who are entrusted with any special tools on local projects (sysop, bureaucrat, checkuser, etc.), though this is not an absolute requirement.
  • Please also add links to help desk posts, talk pages, or other discussions you think are relevant.
  • Language skills – other than English – are also highly appreciated. Additional help in language queues is highly needed and we'd like to know if you are able to help in any other language.
  • If you already have access to OTRS, and you'd like to get access to additional queues, you typically don't need to apply here. Ask on otrswiki:Administrator requests.
German-speaking volunteers Flag of Germany.svg Flag of Austria.svg Flag of Switzerland.svg Flag of Liechtenstein.svg

If you'd like to volunteer for the info-de queue, please apply locally by following the instructions at de:Wikipedia:Support-Team#Mitarbeit im Support-Team.

Dutch-speaking volunteers Flag of the Netherlands.svg Flag of Belgium.svg Flag of Suriname.svg

If you'd like to volunteer for the info-nl queue, please apply below and send an email to contact-nl-at-lists.wikimedia.org for the team to assess your application.

Envelope-exclamation-mark.svgPlease add your application and also send an e-mail to volunteers-otrs-at-wikimedia.org linking to your application on this page and giving your age. Please do so each time you apply.


Krishna Chaitanya Velaga[edit]

My primary interest is help out with the permission queue of Wikimedia Commons. I've been a license reviewer on Wikimedia Commons for the past six months. I'm primarily using this right to review the unreviewed files that have OTRS permssion. For example, Unreviewed files from Bollywood Hungama and Unreviewed photos from indiannavy.nic.in. So I am confident about the acceptable licenses. As I am also active on English Wikipedia, I also wish to assist with the information and permission queues of English Wikipedia. Regards, Krishna Chaitanya Velaga (talkmail) 10:59, 12 November 2017 (UTC)

You don't need OTRS access to verify Bollywood Hungama images. You just need to verify that the image falls into the already outlined guidelines in the licensing template. Looking at the ticket from 2008 won't help you at all in this matter. --Majora (talk) 20:40, 12 November 2017 (UTC)
@Majora: I know that this is OTRS access is now way related to reviewing here. I was just sharing my experience. My primary intention is help out with the queues. Regards, Krishna Chaitanya Velaga (talkmail) 14:35, 14 November 2017 (UTC)

Majora[edit]

I'd like to help out on OTRS because ... I used to be an agent back in 2016 and resigned because I just didn't have the time to really work on the queues. I have that time now and I'd like to rejoin the team. This time I'd really only like access to the permission queues since that is where I plan on focusing most of my work. I'm well versed in copyright and I'd like to take down some of the backlog. Thanks! Majora (talk) 20:53, 12 November 2017 (UTC)

Tohaomg[edit]

I'd like to help out on OTRS because ... I have noticed that Ukrainian language enquiries to OTRS lack attention a lot. Tohaomg (talk) 21:54, 14 November 2017 (UTC)

Cyphoidbomb[edit]

Hi there, I am an administrator on the English Wikipedia. Having access to OTRS will occasionally help me get a better understanding of cases that come across my desk in my capacity as admin. Thanks, Cyphoidbomb (talk) 16:46, 15 November 2017 (UTC)

Kaldari[edit]

I've previously served as an OTRS volunteer for many years, but my account recently lapsed due to inactivity. I would like to become active again and help out with the huge backlog for Commons permissions. I'm currently an administrator on Commons. Kaldari (talk) 00:37, 16 November 2017 (UTC)