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OTRS Wikimedia.svg

Open-source Ticket Request System

For prospective volunteers

Volunteering for OTRS

The OTRS team always welcomes new volunteers to help with answering tickets. Nonetheless, to ensure the quality of service and given the confidential nature of the work, there is a selective application procedure.

The OTRS administrators are a group of highly-trusted and experienced volunteers who assess your application to join the OTRS team. When assessing an application, they familiarize themselves with your work on the Wikimedia projects to ensure that you are suitable as an addition to the OTRS team. It therefore takes some time before you receive a response regarding your application.

How do I volunteer?

If you are interested in volunteering, please read OTRS/Recruiting for information about what the job entails. Feel free to join #wikimedia-otrsconnect to ask any questions that you might have with regard to Wikimedia OTRS. Before applying, please ensure that you are:

Please review the list of queues prior to submitting your application, and apply for all of those queues where you think you'd be able to help.

  • The OTRS team is especially interested in users who are entrusted with any special tools on local projects (sysop, bureaucrat, checkuser, etc.), though this is not an absolute requirement.
  • Please also add links to help desk posts, talk pages, or other discussions you think are relevant.
  • Language skills – other than English – are also highly appreciated. Additional help in language queues is highly needed and we'd like to know if you are able to help in any other language.
  • If you already have access to OTRS, and you'd like to get access to additional queues, you typically don't need to apply here. Ask on otrswiki:Administrator requests.
German-speaking volunteers Flag of Germany.svg Flag of Austria.svg Flag of Switzerland.svg Flag of Liechtenstein.svg

If you'd like to volunteer for the info-de queue, please apply locally by following the instructions at de:Wikipedia:Support-Team#Mitarbeit im Support-Team.

Dutch-speaking volunteers Flag of the Netherlands.svg Flag of Belgium.svg Flag of Suriname.svg

If you'd like to volunteer for the info-nl queue, please apply below and send an email to contact-nl(at)lists.wikimedia.org for the team to assess your application.

Envelope-exclamation-mark.svgPlease add your application and also send an e-mail to volunteers-otrs(at)wikimedia.org linking to your application on this page and giving your age. Please do so each time you apply.


I'd like to help out on OTRS because I want to help Indonesian community with their queues and also want to help Commons with their permissions and reduce backlog. Vulphere 05:25, 11 June 2019 (UTC)

  • Question Question: Have you ever edited any WMF wiki with another username?   — Jeff G. ツ please ping or talk to me 02:57, 17 June 2019 (UTC)

Satdeep Gill[edit]

I'd like to help out on OTRS as there is a huge backlog on Commons and I have experience in helping people release their works for Commons via OTRS. I have enough experience and knowledge about copyrights as well, especially in the Indian context. I am a sysop on Punjabi Wikipedia and Punjabi Wikisource. --Satdeep Gill (talk) 03:31, 19 June 2019 (UTC)

Catherine Laurence[edit]

I'd like to help out on OTRS because I want to help verify image copyright. I have accumulated some experience in dealing with copyright on commons and I am very clear about what otrs authorization means.In summary, I think I have the conditions to become a member of otrs. So I request it. Regards. Catherine Laurence 07:34, 23 June 2019 (UTC)