The OTRS team always welcomes new volunteers to help with answering tickets. Nonetheless, to ensure the quality of service and given the confidential nature of the work, there is a selective application procedure.
The OTRS administrators are a group of highly-trusted and experienced volunteers who assess your application to join the OTRS team. When assessing an application, they familiarize themselves with your work on the Wikimedia projects to ensure that you are suitable as an addition to the OTRS team. It therefore takes some time before you receive a response regarding your application.
If you are interested in volunteering, please read OTRS/Recruiting for information about what the job entails. Feel free to join #wikimedia-otrs to ask any questions that you might have with regard to Wikimedia OTRS. Before applying, please ensure that you are:
Please review the list of queues prior to submitting your application, and apply for all of those queues where you think you'd be able to help.
If you'd like to volunteer for the info-de queue, please apply locally by following the instructions at de:Wikipedia:Support-Team#Mitarbeit im Support-Team.
|Please and also send an e-mail to volunteers-otrswikimedia.org linking to your application on this page and giving your age. Please do so each time you apply.|
- User links:
- Babel / Languages you can reply in: English, Tamil
- Your most active user talk page(s): Tamil Wikipedia
- Email sent?:Yes
- Queues you would like access to: info, info-en, permissions-commons, permissions-ta
I'd like to help out on OTRS because it is give me the chance to interact with more with new contributors. By interacting with others helps me to develop my own knowledge in various related fields. Helping and guiding fellow contributors is a pleasurable experience. I contributed to Mozilla products and also attended copyright session in Community Capacity Development workshop. So I can help in licensing. OTRS requires needs volunteers, I can spend more of time and effort on OTRS. -- Mohammed Ammar (talk) 11:31, 24 July 2016 (UTC)
- User links:
- Languages you can reply in: English
- Your most active user talk page(s): en:User talk:Tazerdadog
- Email sent?: Yes.
- Queues you would like access to: en-info
I'd like to help out on OTRS because I think it is a place where I can have a large impact on the public perception of Wikipedia. Wikipedia is daunting for anyone who hasn't invested dozens of hours into learning the processes. Helping out the public so that they are not trying to create an account and then navigate our tangled policies plus all of the COI guidelines seems to be a worthwhile endeavor Tazerdadog (talk) 06:28, 28 July 2016 (UTC)