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Open-source Ticket Request System

For prospective volunteers

Volunteering for OTRS

The OTRS team always welcomes new volunteers to help with answering tickets. Nonetheless, to ensure the quality of service and given the confidential nature of the work, there is a selective application procedure.

The OTRS administrators are a group of highly-trusted and experienced volunteers who assess your application to join the OTRS team. When assessing an application, they familiarize themselves with your work on the Wikimedia projects to ensure that you are suitable as an addition to the OTRS team. It therefore takes some time before you receive a response regarding your application.

How do I volunteer?

If you are interested in volunteering, please read OTRS/Recruiting for information about what the job entails. Feel free to join #wikimedia-otrsconnect to ask any questions that you might have with regard to Wikimedia OTRS. Before applying, please ensure that you are:

Please review the list of queues prior to submitting your application, and apply for all of those queues where you think you'd be able to help.

  • The OTRS team is especially interested in users who are entrusted with any special tools on local projects (sysop, bureaucrat, checkuser, etc.), though this is not an absolute requirement.
  • Please also add links to help desk posts, talk pages, or other discussions you think are relevant.
  • Language skills – other than English – are also highly appreciated. Additional help in language queues is highly needed and we'd like to know if you are able to help in any other language.
  • If you already have access to OTRS, and you'd like to get access to additional queues, you typically don't need to apply here. Ask on otrswiki:Administrator requests.
German-speaking volunteers Flag of Germany.svg Flag of Austria.svg Flag of Switzerland.svg Flag of Liechtenstein.svg

If you'd like to volunteer for the info-de queue, please apply locally by following the instructions at de:Wikipedia:Support-Team#Mitarbeit im Support-Team.

Dutch-speaking volunteers Flag of the Netherlands.svg Flag of Belgium.svg Flag of Suriname.svg

If you'd like to volunteer for the info-nl queue, please apply below and send an email to contact-nl-at-lists.wikimedia.org for the team to assess your application.

Envelope-exclamation-mark.svgPlease add your application and also send an e-mail to volunteers-otrs-at-wikimedia.org linking to your application on this page and giving your age. Please do so each time you apply.

Winged Blades of Godric[edit]

I'd like to help out on OTRS because I think I have good experience with English Wikipedia esp. in the fields of closing RFCs, AfD's; participating in DRN and have the Acc. Creator Flag Hence, could be trusted here as well:) and believe myself an able candidate to address the problems reported at OTRS.At the end, it's about improving the encyclopaedia--in general.Winged Blades of Godric (talk) 13:20, 25 July 2017 (UTC)

  • I support this candidate; his comments on the English Wikipedia show the dispute resolution skills necessary when working in the info-en queue. Once you're accepted, feel free to ask me any questions you have, Winged Blades of Godric. ~ Rob13Talk 18:48, 27 July 2017 (UTC)

Apple v 2[edit]

I would like to help out on OTRS teams because I'm an experienced user of Chinese Wikipedia since 2008. I have read subpages of OTRS that would like to do my best, trying to serve more between Wikipedia and Wikimedia Commons. Apple v 2 (talk) 12:52, 26 July 2017 (UTC)

Please sign this request with your original account User:Apple v. --Krd 13:34, 26 July 2017 (UTC)
'Apple v' has already been used. I couldn't register when I was applying for OTRS volunteer yesterday, so I chose to use 'Apple v 2' . Apple v 2 (talk) 08:18, 27 July 2017 (UTC)
We need some confirmation that you are the holder of the User:Apple v account. --Krd 12:18, 27 July 2017 (UTC)
I registered a legal copyright of my user page [1]. Apple v 2 (talk) 14:07, 27 July 2017 (UTC)
Can you please make an edit as User:Apple v on any wiki stating that this request is related to User:Apple v, and link the diff here? Thank you! --Krd 18:19, 27 July 2017 (UTC)
As a point of clarification, you can sign in here with your account from the Chinese Wikipedia. Wiki accounts are now global, so an account on any language Wikipedia can be used on meta. That's why Apple v was taken on Meta - it's taken by you! :) ~ Rob13Talk 18:47, 27 July 2017 (UTC)