From Meta, a Wikimedia project coordination wiki
< OTRS(Redirected from OTRS/volunteering)
Jump to: navigation, search
OTRS Wikimedia.svg

Open-source Ticket Request System

For prospective volunteers

Volunteering for OTRS

The OTRS team always welcomes new volunteers to help with answering tickets. Nonetheless, to ensure the quality of service and given the confidential nature of the work, there is a selective application procedure.

The OTRS administrators are a group of highly-trusted and experienced volunteers who assess your application to join the OTRS team. When assessing an application, they familiarize themselves with your work on the Wikimedia projects to ensure that you are suitable as an addition to the OTRS team. It therefore takes some time before you receive a response regarding your application.

How do I volunteer?

If you are interested in volunteering, please read OTRS/Recruiting for information about what the job entails. Feel free to join #wikimedia-otrsconnect to ask any questions that you might have with regard to Wikimedia OTRS. Before applying, please ensure that you are:

Please review the list of queues prior to submitting your application, and apply for all of those queues where you think you'd be able to help.

  • The OTRS team is especially interested in users who are entrusted with any special tools on local projects (sysop, bureaucrat, checkuser, etc.), though this is not an absolute requirement.
  • Please also add links to help desk posts, talk pages, or other discussions you think are relevant.
  • Language skills – other than English – are also highly appreciated. Additional help in language queues is highly needed and we'd like to know if you are able to help in any other language.
  • If you already have access to OTRS, and you'd like to get access to additional queues, you typically don't need to apply here. Ask on otrswiki:Administrator requests.
German-speaking volunteers Flag of Germany.svg Flag of Austria.svg Flag of Switzerland.svg Flag of Liechtenstein.svg

If you'd like to volunteer for the info-de queue, please apply locally by following the instructions at de:Wikipedia:Support-Team#Mitarbeit im Support-Team.

Dutch-speaking volunteers Flag of the Netherlands.svg Flag of Belgium.svg Flag of Suriname.svg

If you'd like to volunteer for the info-nl queue, please apply below and send an email to contact-nl-at-lists.wikimedia.org for the team to assess your application.

Envelope-exclamation-mark.svgPlease add your application and also send an e-mail to volunteers-otrs-at-wikimedia.org linking to your application on this page and giving your age. Please do so each time you apply.


Hi, I'm Kevin. I'm mainly active on enwiki, where I'm an ArbCom clerk and an SPI clerk. At enwiki, I also occasionally review AfCs, help at #wikipedia-en-help on IRC, and help shuffle files (e.g. to Commons); I'm probably more familiar with copyright and CC than I ought to. I'm also with Wikimedians of Iowa User Group, and am on ComCom. I'd like to help with OTRS to help reduce the backlog, facilitate helping at -en-help, and coordinate with the above. Thanks. Kevin (aka L235 · t · c · enwiki) 04:40, 19 February 2017 (UTC)

Boomer Vial[edit]

I'd like to help out on OTRS because I am looking to expand my base of knowledge regarding contributing to Wikipedia beyond what I currently know. -- Boomer Vial (talk) 08:08, 19 February 2017 (UTC)


I'd like to help out on OTRS because since I'm sysop and bureaucrat on it.wiki I think I can be of some help on the italian queues (I've already been OTRS Volunteer in 2007-2008). -- Civvì (talk) 21:31, 19 February 2017 (UTC)

  • Support Civvì is active in cleaning up copyright infringements on it.wiki, so she has a good first hand experience on topics related to OTRS. I can provide her support and show her the new boilerplate responses we have. --Ruthven (talk) 22:06, 19 February 2017 (UTC)
  • Support--Vituzzu (talk) 22:21, 21 February 2017 (UTC)
  • Support --Melos (talk) 22:25, 21 February 2017 (UTC)


I'd like to help out on OTRS because I have noticed how long in takes for matters to be actioned. I used to have OTRS but have lost the access a loing time ago when other matters swamped my life. At the recent Wikimedia UK Education Summit I suggested to Wikimedia UK that they host some training sessions. . -- Leutha (talk) 16:15, 22 February 2017 (UTC)

  • @Leutha: The OTRS admins have not received any email from you regarding this application. Please send an e-mail to volunteers-otrs-at-wikimedia.org linking to your application on this page and giving your age. Thank you. For the OTRS admins, —MarcoAurelio 08:54, 23 February 2017 (UTC)

Vito Genovese[edit]

I was an active OTRS volunteer from 2007 to 2013, and then my access was revoked due to inactivity. I am now active again and intend to remain so for a long time. During my service as an OTRS volunteer, I mostly tended to general help requests, permissions, and multiple legal threats that trwiki had faced. I had also contributed to info-en throughout my service. I have extensive experience with copyrights, Turkish laws, and bitter people who complain. I am also a sysop+bureaucrat at Turkish Wikipedia and Turkish Wikimedia. Should I get reinstated, I intend to work on our boilerplate messages so that multiple scenarios are easily dealt with by my fellows. Best, Vito Genovese 18:36, 22 February 2017 (UTC)