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OTRS Wikimedia.svg

Open-source Ticket Request System

For prospective volunteers

Volunteering for OTRS

The OTRS team always welcomes new volunteers to help with answering tickets. Nonetheless, to ensure the quality of service and given the confidential nature of the work, there is a selective application procedure.

The OTRS administrators are a group of highly-trusted and experienced volunteers who assess your application to join the OTRS team. When assessing an application, they familiarize themselves with your work on the Wikimedia projects to ensure that you are suitable as an addition to the OTRS team. It therefore takes some time before you receive a response regarding your application.

How do I volunteer?

If you are interested in volunteering, please read OTRS/Recruiting for information about what the job entails. Feel free to join #wikimedia-otrsconnect to ask any questions that you might have with regard to Wikimedia OTRS. Before applying, please ensure that you are:

Please review the list of queues prior to submitting your application, and apply for all of those queues where you think you'd be able to help.

  • The OTRS team is especially interested in users who are entrusted with any special tools on local projects (sysop, bureaucrat, checkuser, etc.), though this is not an absolute requirement.
  • Please also add links to help desk posts, talk pages, or other discussions you think are relevant.
  • Language skills — other than English — are also highly appreciated. Additional help in language queues is greatly needed and we'd like to know if you are able to help in any other language.
  • If you already have access to OTRS, and you'd like to get access to additional queues, you typically don't need to apply here. Ask on otrswiki:Administrator requests instead.
  • Permissions queues: users that already have strong knowledge of and experience with copyright issues, like administrators or or license reviewers on Wikimedia Commons, are highly appreciated and invited to volunteer. Users without such skills should apply for info queues instead.
German-speaking volunteers Flag of Germany.svg Flag of Austria.svg Flag of Switzerland.svg Flag of Liechtenstein.svg Flag of Belgium.svg Flag of Namibia.svg

If you'd like to volunteer for the info-de queue, please apply locally by following the instructions at de:Wikipedia:Support-Team#Mitarbeit im Support-Team.

Dutch-speaking volunteers Flag of the Netherlands.svg Flag of Belgium.svg Flag of Suriname.svg

If you'd like to volunteer for the info-nl queue, please apply below and send an email to contact-nl(at)lists.wikimedia.org for the team to assess your application.

Envelope-exclamation-mark.svgPlease add your application and also send an e-mail to volunteers-otrs(at)wikimedia.org linking to your application on this page and giving your age. Please do so each time you apply.


I'd like to help out on OTRS to help out with Arabic language inquires, as a long term contributor who is well-versed in policy, with strong ties to the community, and proficient in both Arabic and English. Fjmustak (talk) 10:05, 20 February 2020 (UTC)

Comment Comment Fjmustak is active experienced highly-trusted user, so I Support this request --Alaa :)..! 13:23, 20 February 2020 (UTC)


I'm an SPI clerk on enwiki (verify). I've received an email saying there's evidence in an OTRS ticket. It would be helpful to see the evidence (the case is unlikely to proceed without it). If I can help out in future I will. Cabayi (talk) 12:00, 23 February 2020 (UTC)


I'd like to help out on OTRS because I have been using the Wikinews and Wikipedia projects for a while and I understand commonly asked questions about procedures for article editing, creation, and dispute resolution. Sysop at English Wikinews. At English Wikipedia I have extensive experience with draft review. At Russian Wikipedia I do diff review (Edit review) and rollback.

I have participated in OTRS previously, however I do not remember which project. It is my understanding that I stopped because of inactivity, which is not such a big issue at this stage. Gryllida 01:36, 24 February 2020 (UTC)