OTRS/Volunteering

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Open-source Ticket Request System

For prospective volunteers

Volunteering for OTRS

The OTRS team always welcomes new volunteers to help with answering tickets. Nonetheless, to ensure the quality of service and given the confidential nature of the work, there is a selective application procedure.

The OTRS administrators are a group of highly-trusted and experienced volunteers who assess your application to join the OTRS team. When assessing an application, they familiarize themselves with your work on the Wikimedia projects to ensure that you are suitable as an addition to the OTRS team. It therefore takes some time before you receive a response regarding your application.

How do I volunteer?

If you are interested in volunteering, please read OTRS/Recruiting for information about what the job entails. Feel free to join #wikimedia-otrsconnect to ask any questions that you might have with regard to Wikimedia OTRS. Before applying, please ensure that you are:

  • Willing to work on difficult, sensitive, and at times hostile messages
  • Courteous, skilled at resolving disputes, friendly – even in the face of hostility – sensitive to the needs of outsiders, and have exemplary discretion
  • Willing to provide identification to the Wikimedia Foundation if necessary, considering the access to nonpublic data policy
  • 16 years of age or older

Please review the list of queues prior to submitting your application, and apply for all of those queues where you think you'd be able to help.

Notes
  • The OTRS team is especially interested in users who are entrusted with any special tools on local projects (sysop, bureaucrat, checkuser, etc.), though this is not an absolute requirement.
  • Please also add links to help desk posts, talk pages, or other discussions you think are relevant.
  • Language skills – other than English – are also highly appreciated. Additional help in language queues is highly needed and we'd like to know if you are able to help in any other language.
  • If you already have access to OTRS, and you'd like to get access to additional queues, you typically don't need to apply here. Ask on otrswiki:Administrator requests.
German-speaking volunteers Flag of Germany.svg Flag of Austria.svg Flag of Switzerland.svg Flag of Liechtenstein.svg

If you'd like to volunteer for the info-de queue, please apply locally by following the instructions at de:Wikipedia:Support-Team#Mitarbeit im Support-Team.

Dutch-speaking volunteers Flag of the Netherlands.svg Flag of Belgium.svg Flag of Suriname.svg

If you'd like to volunteer for the info-nl queue, please apply below and send an email to contact-nl-at-lists.wikimedia.org for the team to assess your application.

Please add your application and also send an e-mail to volunteers-otrs-at-wikimedia.org linking to your application on this page and giving your age. Please do so each time you apply.

[edit]

  • Babel / Languages you can reply in: zh-N
  • Your most active user talk page(s): w:zh:User talk:范
  • Email sent?: Yes
  • Queues you would like access to: info-zh, permissions-zh-hans

Now I'm familiar with OTRS and would like to help our community. -- GY Fan 09:01, 18 July 2015 (UTC)

Trusted user. Jianhui67 talkcontribs 14:13, 30 July 2015 (UTC)

AlexJFox[edit]

  • Babel / Languages you can reply in: English
  • Your most active user talk page(s): w:en:User talk:AlexJFox
  • Email sent?: Yes
  • Queues you would like access to: info-en, permissions-commons, permissions-en

I'd like to help out on OTRS because I conduct the vast majority of work I do on wikipedia on IRC, in the help channel - when my often hectic life allows. It's what I've always felt most passionate about and It's where my strengths lie as opposed to content addition which is something I rarely if ever do. I'd identify as an exclusive IRC WikiGnome and OTRS is something I've always wanted to experience as I believe I could probably do some very beneficial work as part of the team. Thank you for your consideration. -- AlexJFox (talk) 19:03, 21 July 2015 (UTC)

ShareMan 15[edit]

  • Babel / Languages you can reply in: Indonesian, English,
  • Your most active user talk page(s): w:id:User talk:ShareMan_15
  • Email sent?: Yes
  • Queues you would like access to: info-en, Permissions


I'd like to help out on OTRS because I . want to add experience ShareMan 15 (talk)

Ochilov[edit]

I'd like to help out on OTRS because I know that where are a lot of emails, sent every day to OTRS team, so it would be really good to help you, guys, with all this stuff Also, as I now, there are no uzbek-speaking OTRS-volunteers yet, so I could help with e-mails in Uzbek. I deeply know the Legal theme, because my parents are lawyers, my mom is a specialist in intellectual property, I'have been in all legal lectures on Wikimania 2015, so I could help with questions, connected with licensing images. I am mostly active in Russian WIkipedia and Meta-Wiki. I already have three translation adminships. -- Ochilov (talk) 15:33, 25 July 2015 (UTC)

  • Ochilov is a trusted user and I Support his application. -- Alexandra Grimm (talk) 15:53, 25 July 2015 (UTC)

Josve05a[edit]

  • Babel / Languages you can reply in: sv-n, en
  • Your most active user talk page(s): Commons, sv.wp, en.wp
  • Email sent?: Yes
  • Queues you would like access to: permissions-commons

I'd like to help out on OTRS because I see a great need for more OTRS-agents which can help out with permission-based tickets. I know I've already applied two other times, both of them stating that they would like to see my apply again in the future, which I am now doing. I know and understand why I was not accepted at my last go at this, but i would still like to see if I have gained the trust from the OTRS-admins and community since. Thank you. -- Josve05a (talk) 13:40, 26 July 2015 (UTC)

  • To be honest, I don't see why not. I endorse this application. Jianhui67 talkcontribs 13:53, 26 July 2015 (UTC)
  • I endorse this application. We are really short of manpower in permission-commons and I can really use fome help. Josve surely has the proper skills to do the job. He knows enough about copyright and he writes English at a decent level. I understand that he has been rejected before but I do believe that he learned from those mistakes. In my experience he knows when to ask for a second opinion when needed when it comes to copyright and that is a really important quality that every agent should have. Natuur12 (talk) 14:37, 28 July 2015 (UTC)
  • I know this isn't a vote (as do my fellow nerds volunteers above) but this is a user I trust and have confidence in. I think s/he will be a valuable asset to the OTRS volunteer team. Green Giant (talk) 14:47, 28 July 2015 (UTC)
  • Agree with Natuur12. --Steinsplitter (talk) 15:13, 28 July 2015 (UTC)

Green Zero[edit]

I'd like to help out on OTRS because I have some knowledge and experience and I want to help users, who speak Ukrainian solve their any problems with Ukrainian wiki-projects. — Green Zero обг 15:47, 28 July 2015 (UTC)

Oppose. some knowledge and experience is not enough I think. IMHO user should have more experience. And also he is famous of very strange actions, for example: he may protect MediaWiki page or give rollback right to sysop. So I will not wonder if he will answer people via email and then via phone or post letter ;) P.S. And there are enough uk-speaking volunteers in OTRS.--Anatoliy (talk) 20:18, 28 July 2015 (UTC)

..he may protect MediaWiki page or give rollback right to sysop.. Prooflink? Untruth. — Green Zero обг 15:29, 29 July 2015 (UTC)
..And also he is famous of very strange actions.. - That also not true. At least, I doubt that somebody will confirm your words. — Green Zero обг 12:54, 30 July 2015 (UTC)
At all, it should be noted that the user who has been repeatedly blocked by undermining the normal functioning of Wikipedia and breach of etiquette and insults [1] must be treated very critically. — Green Zero обг 13:14, 30 July 2015 (UTC)