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Open-source Ticket Request System

For prospective volunteers

Volunteering for OTRS

The OTRS team always welcomes new volunteers to help with answering tickets. Nonetheless, to ensure the quality of service and given the confidential nature of the work, there is a selective application procedure.

The OTRS administrators are a group of highly-trusted and experienced volunteers who assess your application to join the OTRS team. When assessing an application, they familiarize themselves with your work on the Wikimedia projects to ensure that you are suitable as an addition to the OTRS team. It therefore takes some time before you receive a response regarding your application.

How do I volunteer?

If you are interested in volunteering, please read OTRS/Recruiting for information about what the job entails. Feel free to join #wikimedia-otrsconnect to ask any questions that you might have with regard to Wikimedia OTRS. Before applying, please ensure that you are:

  • Willing to work on difficult, sensitive, and at times hostile messages
  • Courteous, skilled at resolving disputes, friendly – even in the face of hostility – sensitive to the needs of outsiders, and have exemplary discretion
  • Willing to provide identification to the Wikimedia Foundation if necessary, considering the access to nonpublic data policy
  • 16 years of age or older

Please review the list of queues prior to submitting your application, and apply for all of those queues where you think you'd be able to help.

  • The OTRS team is especially interested in users who are entrusted with any special tools on local projects (sysop, bureaucrat, checkuser, etc.), though this is not an absolute requirement.
  • Please also add links to help desk posts, talk pages, or other discussions you think are relevant.
  • Language skills – other than English – are also highly appreciated. Additional help in language queues is highly needed and we'd like to know if you are able to help in any other language.
  • If you already have access to OTRS, and you'd like to get access to additional queues, you typically don't need to apply here. Ask on otrswiki:Administrator requests.
German-speaking volunteers Flag of Germany.svg Flag of Austria.svg Flag of Switzerland.svg Flag of Liechtenstein.svg

If you'd like to volunteer for the info-de queue, please apply locally by following the instructions at de:Wikipedia:Support-Team#Mitarbeit im Support-Team.

Dutch-speaking volunteers Flag of the Netherlands.svg Flag of Belgium.svg Flag of Suriname.svg

If you'd like to volunteer for the info-nl queue, please apply below and send an email to contact-nl-at-lists.wikimedia.org for the team to assess your application.

Please add your application and also send an e-mail to volunteers-otrs-at-wikimedia.org linking to your application on this page and giving your age. Please do so each time you apply.


  • Babel / Languages you can reply in: English
  • Your most active user talk page(s): w:en:User talk:Nirinsanity
  • Email sent?: Sent after this application.
  • Queues you would like access to: info-en, permissions-commons, permissions-en

I'd like to help out on OTRS because I love dealing with copyright laws and respect them. And since Wikipedia seems to have a shortage of volunteers, I'd be glad to offer my services.-- Nirinsanity (talk) 18:15, 20 August 2015 (UTC)


I want to help the system of OTRS. Turkish Wikisource, Turkish Wikinews and Turkish Wikipedia, the sysop of the authority also have authority to sysop and bureaucrat on Wikimedia Turkey. I'm trying to help the users as I can. --Uğurkenttalk 12:20, 21 August 2015 (UTC)


  • Babel / Languages you can reply in: en-N, fr-3
  • Your most active user talk page(s): commons:User talk:Storkk
  • Email sent?: Yes
  • Queues you would like access to: permissions-commons, permissions-en, info-en, photosubmissions

I'd like to help out on OTRS because I think you guys could use some help, and I think I can provide some. I'm reasonably level-headed and have a good working knowledge about copyright and privacy issues, as well as our relevant policies and guidelines. -- Storkk (talk) 16:46, 25 August 2015 (UTC)

  • Support. Trusted user. --Steinsplitter (talk) 17:13, 25 August 2015 (UTC)
  • Experienced user in the area of copyright. I fully endorse this. Jianhui67 talkcontribs 17:15, 25 August 2015 (UTC)


  • Babel / Languages you can reply in: ja-N, en-1
  • Your most active user talk page(s): w:ja:User talk:さかおり
  • Email sent?: Yes
  • Queues you would like access to: permissions-ja, info-ja
I was asked help from sysop of info_ja.--さかおり (talk) 08:42, 27 August 2015 (UTC)
Support. He's active Japanese Wikipedia sysop and expected to help info-ja.--aokomoriuta (talk) 21:56, 27 August 2015 (UTC)
Support: s/he is one of the most trusted and distinguished user on jawp as far as I know (my main account is on jawp). --KurodaSho (talk) 17:36, 29 August 2015 (UTC)


  • Babel / Languages you can reply in: he-N, en-5
  • Your most active user talk page(s): w:he:User talk:Oyoyoy
  • Email sent?: Yes
  • Queues you would like access to: permissions-commons-he

Helping with Hebrew and Hebrew related media will enable me to contribute more to Commons.

  • Comment. No statement/reason why you need access? Please add a statement. --Steinsplitter (talk) 13:53, 27 August 2015 (UTC)
  • Support. Trusted user. Geagea (talk) 13:50, 27 August 2015 (UTC)


I'd like to help out on OTRS because I am fairly and sensibly familiar with en Wiki policies as I work in areas like DRN, AfD, AfC and in ACC. This can also help me in ACC, in case a notability issue arises. Also since I'm an AGFian, I can even-temperedly work with new users. Regards—JAaron95 Talk 14:51, 29 August 2015 (UTC)

With the best will in the world, I'd like to see this user making more manual edits before being granted access. A lot of their contributions seem to be vandal patrolling and semi-automated edits - I'd rather see a bit more falmiliarity with content contributing first, especially as there is no desperate need for new agents. Just my 2 cents. Mdann52 (talk) 18:22, 29 August 2015 (UTC)
Thanks for the cents. I appreciate it! On a lighter note, I've started using Huggle recently after a long pause. And for AWB, I'm just figuring out the ins and outs. And by 'content contributing', do you mean article creations? If so, I must admit, I'm not that sorta guy. But there are articles I've created, I've copy edited etc.. But my rationale is this; working in AfC and AfD is enough to build one's understanding on policies and guidelines. If there is no need for a Volunteer, please let me know and I'll back off. Regards—JAaron95 Talk 20:22, 29 August 2015 (UTC)
There is always a need for volunteers to some degree. I get your point with content exactly (I'm not an article creation type of guy either), but I see what you mean. I've gone a bit further back now, and see there is enough, please consider my comment struck. Mdann52 (talk) 20:26, 29 August 2015 (UTC)