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Open-source Ticket Request System

For prospective volunteers

Volunteering for OTRS

The OTRS team always welcomes new volunteers to help with answering tickets. Nonetheless, to ensure the quality of service and given the confidential nature of the work, there is a selective application procedure.

The OTRS administrators are a group of highly-trusted and experienced volunteers who assess your application to join the OTRS team. When assessing an application, they familiarize themselves with your work on the Wikimedia projects to ensure that you are suitable as an addition to the OTRS team. It therefore takes some time before you receive a response regarding your application.

How do I volunteer?

If you are interested in volunteering, please read OTRS/Recruiting for information about what the job entails. Feel free to join #wikimedia-otrsconnect to ask any questions that you might have with regard to Wikimedia OTRS. Before applying, please ensure that you are:

Please review the list of queues prior to submitting your application, and apply for all of those queues where you think you'd be able to help.

  • The OTRS team is especially interested in users who are entrusted with any special tools on local projects (sysop, bureaucrat, checkuser, etc.), though this is not an absolute requirement.
  • Please also add links to help desk posts, talk pages, or other discussions you think are relevant.
  • Language skills – other than English – are also highly appreciated. Additional help in language queues is highly needed and we'd like to know if you are able to help in any other language.
  • If you already have access to OTRS, and you'd like to get access to additional queues, you typically don't need to apply here. Ask on otrswiki:Administrator requests.
German-speaking volunteers Flag of Germany.svg Flag of Austria.svg Flag of Switzerland.svg Flag of Liechtenstein.svg

If you'd like to volunteer for the info-de queue, please apply locally by following the instructions at de:Wikipedia:Support-Team#Mitarbeit im Support-Team.

Dutch-speaking volunteers Flag of the Netherlands.svg Flag of Belgium.svg Flag of Suriname.svg

If you'd like to volunteer for the info-nl queue, please apply below and send an email to contact-nl-at-lists.wikimedia.org for the team to assess your application.

Envelope-exclamation-mark.svgPlease add your application and also send an e-mail to volunteers-otrs-at-wikimedia.org linking to your application on this page and giving your age. Please do so each time you apply.


I'd like to help out on OTRS because more volunteers are needed and I strongly believe I would be efficient there. I am an administrator at el.wikiquote as well. -Kostas20142 (talk) 11:32, 6 August 2017 (UTC)


I'd like to help out on OTRS because I saw you guys needed help (backlog of 65 days). I am an active EN editor looking to move up to something more than editing articles ... MK 13:35, 8 August 2017 (UTC)

Alex Shih[edit]

I am an administrator on English Wikipedia, and I've been contributing to en:Wikipedia:Teahouse and other places dealing with user inquiries. I think I'll be a positive addition to the team. Alex Shih (talk) 06:23, 10 August 2017 (UTC)


I'd like to help out on OTRS because ... I'm an CheckUser and Oversighter and I occasionally need access to info-en when users have privacy concerns and questions. Katietalk 15:49, 11 August 2017 (UTC)


  • User links: G(x) (talk contribs CentralAuth global count blocks)
  • Babel/Languages you can reply in: TH-n, EN-4
  • Your most active user talk page(s): on Thai Wikipedia (was recently cleared, but it is my home wiki)
  • Email sent?: yes, at 15:22 (UTC)
    • Confirmation:
  • Queues you would like access to: info, info-en, permissions-en, permissions-commons

Since there was no OTRS volunteer who replied to inquiries in Thai (as at the time of this writing), and also due to the incident a user (a father of a singer who repeatedly removed the content and threaten legal action), I would like to seek OTRS access to deal with this and other incidents from Thai users, as well as other concerns relating to Thai Wikimedia Community --G(x) (talk) 15:10, 15 August 2017 (UTC)


I was chatting with some OTRS agents at Wikimania, who encouraged me to apply, so here I am :) I am a CheckUser and sysop on the English Wikipedia. I was told there is some sort of technical queue that doesn't get much attention, so I intend on helping there in addition to info-en — MusikAnimal talk 21:02, 15 August 2017 (UTC)