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Open-source Ticket Request System

For prospective volunteers

Volunteering for OTRS

The OTRS team always welcomes new volunteers to help with answering tickets. Nonetheless, to ensure the quality of service and given the confidential nature of the work, there is a selective application procedure.

The OTRS administrators are a group of highly-trusted and experienced volunteers who assess your application to join the OTRS team. When assessing an application, they familiarize themselves with your work on the Wikimedia projects to ensure that you are suitable as an addition to the OTRS team. It therefore takes some time before you receive a response regarding your application.

How do I volunteer?

If you are interested in volunteering, please read OTRS/Recruiting for information about what the job entails. Feel free to join #wikimedia-otrsconnect to ask any questions that you might have with regard to Wikimedia OTRS. Before applying, please ensure that you are:

Please review the list of queues prior to submitting your application, and apply for all of those queues where you think you'd be able to help.

  • The OTRS team is especially interested in users who are entrusted with any special tools on local projects (sysop, bureaucrat, checkuser, etc.), though this is not an absolute requirement.
  • Please also add links to help desk posts, talk pages, or other discussions you think are relevant.
  • Language skills – other than English – are also highly appreciated. Additional help in language queues is highly needed and we'd like to know if you are able to help in any other language.
  • If you already have access to OTRS, and you'd like to get access to additional queues, you typically don't need to apply here. Ask on otrswiki:Administrator requests.
German-speaking volunteers Flag of Germany.svg Flag of Austria.svg Flag of Switzerland.svg Flag of Liechtenstein.svg

If you'd like to volunteer for the info-de queue, please apply locally by following the instructions at de:Wikipedia:Support-Team#Mitarbeit im Support-Team.

Dutch-speaking volunteers Flag of the Netherlands.svg Flag of Belgium.svg Flag of Suriname.svg

If you'd like to volunteer for the info-nl queue, please apply below and send an email to contact-nl(at)lists.wikimedia.org for the team to assess your application.

Envelope-exclamation-mark.svgPlease add your application and also send an e-mail to volunteers-otrs(at)wikimedia.org linking to your application on this page and giving your age. Please do so each time you apply.


I am an administrator on Burmese Wikipedia and Wiktionary. I have much experience with Commons and I'd like to help on behalf of Burmese community. NinjaStrikers «» 17:06, 21 May 2018 (UTC)


I'd like to help out on OTRS to help with the backlog of image permissions requests. On Commons, I regularly patrol uploads by new users looking for copyright violations, so I am very familiar with the intricacies of copyright and licensing as it relates to Wikimedia projects. I also often reach out directly to individuals and organizations asking them for images, so being an OTRS volunteer would make it easier to guide these people. While I expect permissions-commons and photosubmission will be my primary focus as an OTRS volunteer, I am also quite active on English Wikipedia, and thus I believe I could provide assistance with the permissions-en and info-en queues as well. Thanks, IagoQnsi (talk) 15:06, 22 May 2018 (UTC)


I most recently applied for OTRS access in December 2017 and this was closed suggesting I bring my application to the attention of the WMF Support & Safety department, and if they supported my OTRS membership, the OTRS administrators would be "happy to invite you". I updated the OTRS volunteers recruitment email (11 May 2018) with the feedback from SuSa who have no objection to my having OTRS access.

Six years ago I had access to info-en, info-en (quality) and the permissions-commons queues. I would be happy to discuss any issue or problem relating to my performance or activities as an OTRS volunteer in the past, or expectations for the future, should there be any that can be identified. To date, no specific incident or issue has been raised with me that might be an obstacle to my volunteering to support OTRS. Considering I am currently the highest volume contributor on Wikimedia Commons, with four million images uploaded to the project, I believe I have a lot to offer in support of tickets to OTRS in relation to copyright and validation or deletion of more difficult enquires relating to media uploads to that project.

-- (talk) 10:59, 23 May 2018 (UTC)