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Open-source Ticket Request System

For prospective volunteers

Volunteering for OTRS

The OTRS team always welcomes new volunteers to help with answering tickets. Nonetheless, to ensure the quality of service and given the confidential nature of the work, there is a selective application procedure.

The OTRS administrators are a group of highly-trusted and experienced volunteers who assess your application to join the OTRS team. When assessing an application, they familiarize themselves with your work on the Wikimedia projects to ensure that you are suitable as an addition to the OTRS team. It therefore takes some time before you receive a response regarding your application.

How do I volunteer?

If you are interested in volunteering, please read OTRS/Recruiting for information about what the job entails. Feel free to join #wikimedia-otrsconnect to ask any questions that you might have with regard to Wikimedia OTRS. Before applying, please ensure that you are:

Please review the list of queues prior to submitting your application, and apply for all of those queues where you think you'd be able to help.

  • The OTRS team is especially interested in users who are entrusted with any special tools on local projects (sysop, bureaucrat, checkuser, etc.), though this is not an absolute requirement.
  • Please also add links to help desk posts, talk pages, or other discussions you think are relevant.
  • Language skills – other than English – are also highly appreciated. Additional help in language queues is highly needed and we'd like to know if you are able to help in any other language.
  • If you already have access to OTRS, and you'd like to get access to additional queues, you typically don't need to apply here. Ask on otrswiki:Administrator requests.
German-speaking volunteers Flag of Germany.svg Flag of Austria.svg Flag of Switzerland.svg Flag of Liechtenstein.svg

If you'd like to volunteer for the info-de queue, please apply locally by following the instructions at de:Wikipedia:Support-Team#Mitarbeit im Support-Team.

Dutch-speaking volunteers Flag of the Netherlands.svg Flag of Belgium.svg Flag of Suriname.svg

If you'd like to volunteer for the info-nl queue, please apply below and send an email to contact-nl(at)lists.wikimedia.org for the team to assess your application.

Envelope-exclamation-mark.svgPlease add your application and also send an e-mail to volunteers-otrs(at)wikimedia.org linking to your application on this page and giving your age. Please do so each time you apply.


Benoit Rochon[edit]

Hello Bonjour, I'd like to become an OTRS agent again to help francophones with the backlog of permissions-fr queue. At Wikimédia Canada, we sometimes receive emails asking us what is the response time for processing permission requests for several weeks. I have been a little OTRS agent in the past and my access has been removed for being not active enough. I have more free time now and I would like to help few hours a month to reduce the backlog and threat more requests. Thank you in advance. Best regards, Benoit Rochon (talk) 10:53, 15 April 2019 (UTC)

  • Support I know Benoît and his commitment to Wikipedia. If he says he would be able to help with those permissions, I'm sure he'll be a great ressource for the OTRS team. Having people in the french speaking part of North America is something that can help to treat tricky demands that are not easely treataed by people in France. Also, as someone involved with Wikimedia Canada, having these permissions will let Benoit help users he deals with. More trusted active users with permissions means shorter cues, which should be the objective. Letartean (talk) 13:06, 15 April 2019 (UTC)
  • Support Benoit and I have been working together on the project Mardi, c'est Wiki! since 2015. He is reliable, efficient and always available to help wikipedians and answer their questions. Having Benoit as an OTRS agent would be helful to treat requests from the french community in North America.--AnneMarieB (talk) 14:00, 15 April 2019 (UTC)
  • Support I collaborated with Benoit and Wikimedia Canada in projects with Wikimedia New York City. Benoit is already a person who is a public representative of the Wikimedia community in off-wiki projects like establishing institutional relationships and community partnerships. This is a person who can respond in OTRS as he already responds in other email channels. Blue Rasberry (talk) 14:42, 15 April 2019 (UTC)
  • Support of course. Doc James (talk · contribs · email) 16:02, 15 April 2019 (UTC)
  • Support Benoit is a serious and dedicated editor. He will do a great job. Simon Villeneuve 17:43, 15 April 2019 (UTC)
  • Support To me, it's so obvious that Benoit is going to do a perfect and swift job. Lea-Kim (talk) 18:07, 15 April 2019 (UTC)
  • Support, of course - interesting how with certain people you somehow automatically count with some facts about them, such as Benoit having an OTRS access, and then you get completely surprised, that the assumption is not matching the reality...
    Danny B. 21:43, 15 April 2019 (UTC)
  • Support, of course, total support. --Dyolf77 (talk) 21:54, 16 April 2019 (UTC)