Roles and referents of the Réseau @pprendre

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Roles and referrers

Referrers in the communities involved in the Réseau @pprendre play a key role as trusted individuals and facilitators within the community. Their role may vary according to the specific objectives of the network, but generally speaking, referrers are individuals who act as essential points of contact between community members and the organization. Here are some aspects of the referents' role:

Communication facilitation :

• Referrers facilitate two-way communication between community members and the organization. They ensure that important information is conveyed clearly and effectively.

Community Member Support :

• Referrers offer support to community members, whether by answering questions, providing advice or directing to appropriate resources.

Inclusion and Diversity :

• They play a crucial role in promoting inclusion and diversity within the community. Referrers ensure that all members feel included and represented.

Collecting feedback and ideas :

• Referrers gather feedback from community members on current initiatives, projects and activities. They also act as a channel for transmitting ideas and suggestions to the organization.

Decision implementation :

• When important decisions are made at organizational level, the referents help to implement them within the community. They ensure that guidelines are understandable and support the transition.

Promoting volunteer opportunities :

• Referrers can play a central role in promoting volunteering opportunities within the community, encouraging the active participation of members.

Conflict management :

• When conflicts arise within the community, referrers can act as mediators and work to resolve disputes constructively.

Community representation :

• Les référents peuvent également représenter la communauté lors de réunions ou de discussions avec l'organisation, garantissant que les préoccupations et les perspectives de la communauté sont prises en compte.