SugarCRM
SugarCRM is customer relationship management (CRM) system, in use by the Wikimedia Foundation. WMF is using the open-source version which used to be available: Community Edition 6.5 is currently in maintenance mode[1] and will not be followed by a version 7.[2] The following past uses of SugarCRM are known.
- In June 2006 it was tested for something.[3]
- In August 2011, it was reported to be considered as an option for some uses: "We have implemented and field tested case management systems such as SugarCRM".[4]
- In May 2012, it "was being customized for the use of India Programs".[5]
- The Legal and Community Advocacy Team uses SugarCRM "as a case management tool for our team and Legal (as well as others)".[6]
- Ops documentation is not aware of the service, software or server.[7]
Other facts about SugarCRM pertinent to Wikimedia projects are known.
- In May 2014, Lila Tretikov is announced as the new executive director of the Wikimedia Foundation. She was previously chief product officer at SugarCRM.[8]
See also[edit]
- Blog post comment by Philippe, September 2014
- DMCA Takedowns, Inappropriate Images and More: How the LCA Team Uses Technology to Scale, James Alexander, Wikimania 2014
References[edit]
- ↑ Alex Nassi, Where is SugarCRM's source code version control system/CVS?, May 2014.
- ↑ Clint Oram, SugarCRM in the Next 10 Years, January 2014.
- ↑ June 22: 23:50ish brion: setting up sugarcrm on office.wm.o.
- ↑ Wikimedia Foundation Report, August 2011
- ↑ Wikimedia Foundation Report, May 2012
- ↑ Ongoing work areas of the Wikimedia Foundation, April 2014
- ↑ wikitech:Special:Search/sugarcrm. An undocumented Wikimedia Labs project exists, wikitech:Nova Resource:Sugarcrm.
- ↑ Wikipedia Has a New Boss: Lila Tretikov Named Executive Director of Wikimedia Foundation, 1 May 2014.