User:Juliakamin(cs)/research guide/choi et al 2010

Choi, B., Alexander, K., Kraut, R. E., & Levine, J. M. (2010, February). Socialization tactics in wikipedia and their effects. In Proceedings of the 2010 ACM conference on Computer supported cooperative work (pp. 107-116). ACM

Summary

Uses observational data to compare the effects of seven socialization tactics on newcomer commitment (measured as number of contributions) to different Wikiprojects. Tactics include: invitations to join; welcome messages; requests to work on projects; offers of assistance; positive feedback; constructive criticism; personal-related comments.

Methodology

• Observational large data / "grounded theory"

Relevant goals

• Newcomer retention
• Productivity

Relevant tools

• Welcome messages

Relevant theory

• Organizational socialization

Key findings

• Welcome messages (personalized messages from old-timers to newcomers) are associated with greater productivity overtime.