User:Kbrown (WMF)/TM prototypes/multipage/H14

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Dealing with online harassment
Introduction What this module is about
Basics
  • What is harassment?
  • Why do you need to care about harassment
  • Some examples of harassment on our projects
Handling harassment reports
  • What makes a good reply
  • What to do with third-party reports
  • Replying to non-actionable reports
  • What types of reports should go the Wikimedia Foundation's Trust and Safety task force?
  • What types of problems should be redirected to community noticeboards?
  • What types of problems can an administrator or functionary handle individually?
  • What types of problems should be redirected to local functionaries or arbitrators?
Communicating with victims of harassment
Immediate action
Investigating reports
Providing support and advice
"Doxxing" or release of personally identifying information
"Off-wiki" harassment
Image-based problems
Closing cases
Reporting out
After a case
Other resources