WikiLearn - Introduction to Partnership Building (computer-graded exercises) - video: Common problem and mitigations - personnel change at partner

@metadata	sourceLanguage "en" priorityLanguages "es" "fr" "ar" "ru" "zh" allowOnlyPriorityLanguages true description "video in Introduction to Partnership Building (computer-graded exercises) - Basics of partnership building for Wikimedia volunteers, with computer-graded exercises." label "WikiLearn - Introduction to Partnership Building (computer-graded exercises) - video: Common problem and mitigations - personnel change at partner"
display_name	"Common problem and mitigations - personnel change at partner"
subtitle-2560-8920-1	"Another problem that is very specific to partnerships is personnel change at the"
subtitle-8920-15650-2	"partner. So you had a contact person or a sponsor for the partnership, someone who"
subtitle-15650-21260-3	"believed in the partnership and said, "yes, let's do this", and then that person is gone."
subtitle-21380-23210-4	"Maybe they left, maybe they retired, whatever."
subtitle-23690-25010-5	"They're not there anymore."
subtitle-25070-28940-6	"And now, now no one at the partner knows what you're talking about."
subtitle-28940-30050-7	"Nobody was in touch with you."
subtitle-30080-31280-8	"Nobody knows what you do."
subtitle-31310-35570-9	"All the investment that we had about educating our partner, pitching to them,"
subtitle-35570-39620-10	"showing them, etc., that's all gone because the person is gone, and now nobody really"
subtitle-39620-42680-11	"knows what to do with you, what this partnership is about, etc."
subtitle-42740-47360-12	"This happens not infrequently."
subtitle-47360-52850-13	"It happens and it's very, very frustrating, to us on the other end, as partners, because"
subtitle-52850-58100-14	"we invested a lot into this person, this partnership, and suddenly there's a sudden"
subtitle-58100-60440-15	"alienation on the part of the partner."
subtitle-60440-62300-16	"The partner just doesn't know what to do with us anymore."
subtitle-62300-63650-17	"It's really difficult."
subtitle-63650-69260-18	"So again, the best mitigation for this is some investment in advance, to make sure that"
subtitle-69260-74330-19	"you don't have only one person at the partner who knows about this."
subtitle-74510-79490-20	"Try to encourage more people on the partner's side to engage with the project, to"
subtitle-79490-84020-21	"become involved with the project, or even if not involved, at least aware of the project,"
subtitle-84020-89240-22	"in the loop, in the communication, in CCs of emails so that they know this is happening,"
subtitle-89240-93470-23	"so that if that other person retires or leaves or is fired or whatever,"
subtitle-94320-97140-24	"there is someone else who has some context."
subtitle-97740-102810-25	"In fact, it would be great if you can suggest to your partner to have some kind of"
subtitle-102810-105720-26	"contingency plan on their side."
subtitle-107170-111660-27	"You can discuss it with your one contact person and say, hey, what if at some point"
subtitle-111660-114090-28	"you're not available? What if you are sick, even?"
subtitle-115320-119970-29	"Is there someone else who can be our secondary backup contact person?"
subtitle-119970-122850-30	"Not instead of you, but alongside as backup."
subtitle-122940-128430-31	"And you can maybe try to get them to deliberately train someone or include"
subtitle-128430-131490-32	"someone, so that there is a backup contact."
subtitle-132210-136860-33	"If you haven't done that in advance, or if it didn't work for some reason you will need"
subtitle-136860-141870-34	"to recreate the relationship with the successor, with whoever is in charge now at"
subtitle-141870-145500-35	"the partner. And you will need patience."
subtitle-145680-150360-36	"You may have to start from scratch, from the beginning, even though you technically"
subtitle-150360-151830-37	"already have a partnership,"
subtitle-151890-157710-38	"it may actually require you to pitch again, to convince people all over again, to show"
subtitle-157710-159540-39	"them statistics and everything."
subtitle-159540-168330-40	"Because if there was no redundancy, if there was no shared context at the partner, they"
subtitle-168330-171570-41	"may literally not know what you're talking about."
subtitle-172050-174840-42	"You may literally have to walk them through everything again."
subtitle-174840-176010-43	"What is Wikimedia?"
subtitle-176010-177540-44	"What is this group? What are we doing?"
subtitle-177540-178790-45	"What is the value here?"
subtitle-178800-180250-46	"What is the mutual benefit?"
subtitle-180270-183490-47	"What have we done so far in the partnership that has been going on."
subtitle-183490-185250-48	"Here are past reports..."
subtitle-185970-186990-49	"Everything you can show."
subtitle-186990-190910-50	"You may need to recreate that partnership with the partner."
subtitle-190910-192540-51	"And you may fail!"
subtitle-192990-198120-52	"It may be that no matter how much we try to convince new people, this can actually be the"
subtitle-198120-199350-53	"end of a partnership."
subtitle-199710-201510-54	"That's a very real chance."
subtitle-201720-206250-55	"So we can try to recreate the partnership, but it's possible that that person who left"
subtitle-206280-210690-56	"was really enthusiastic about working with Wikimedia and the people who will replace him"
subtitle-210690-212430-57	"now are not."
subtitle-212910-214260-58	"That's possible."
subtitle-215380-220090-59	"So that is something we need to have some kind of plan for, if that happens."