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WikiLearn - Introduction to Partnership Building (computer-graded exercises) - video: Examples for assignment 9: FAQ-style answers

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description"video in Introduction to Partnership Building (computer-graded exercises) - Basics of partnership building for Wikimedia volunteers, with computer-graded exercises."
label"WikiLearn - Introduction to Partnership Building (computer-graded exercises) - video: Examples for assignment 9: FAQ-style answers"
display_name"Examples for assignment 9: FAQ-style answers"
subtitle-610-5770-1"And finally, the final section I want to demonstrate today is FAQ-style answers."
subtitle-5770-12130-2"Remember I said that your evidence toolkit should also include as many as you can"
subtitle-13150-17230-3"pre-prepared answers to questions that are likely to come up."
subtitle-17710-22810-4"Remember, your prospective partner feels, "Oh, they're finally talking to the Wikipedia"
subtitle-22810-27400-5"people". So this is the opportunity to ask, "Hey, why was the article about my"
subtitle-27400-29140-6"grandfather deleted" or something?"
subtitle-29350-33790-7"Or "Who is the general editor of Wikipedia?" FAQs."
subtitle-33790-39820-8"So here are some examples from learners, past learners of the course."
subtitle-39850-45730-9"The question is: "what is the best way to be transparent if we edit as an institution?""
subtitle-47290-52670-10"And the answer is, "try and register one person per Wikipedia account."
subtitle-52690-57010-11"Do not create one account for multiple people or for the entire institution."
subtitle-57220-63130-12"And then in this account, disclose your institutional affiliations." So it doesn't"
subtitle-63130-68680-13"need to be complex. It can be a one-sentence statement like "user:Jane Doe is a Wikipedian"
subtitle-68680-71800-14"and librarian at the Universal Museum" or whatever."
subtitle-73210-77560-15""Jane Doe is aware of Wikipedia's conflict of interest policies and is invested in"
subtitle-77560-82540-16"abiding by community best practices." This is a strong signal that you're sending the"
subtitle-82540-85120-17"community. I know about conflict of interest."
subtitle-85870-91630-18"I know I'm supposed to disclose my relationship to my employer if I'm editing"
subtitle-91630-93970-19"about this museum."
subtitle-94600-96070-20"I'm here to do good."
subtitle-96160-99370-21"That's a very good piece of advice that we can give the partner."
subtitle-99370-104950-22"Be transparent and edit according to the expectations, in this case, the expectations"
subtitle-104950-106390-23"of the English Wikipedia."
subtitle-107710-113140-24"Some Wikipedias don't mind shared or institutional accounts, but English Wikipedia"
subtitle-113140-120720-25"does. Another frequent question: "Our institution is an expert on this subject."
subtitle-120930-126540-26"If something is edited using our materials, can we prevent other people from modifying"
subtitle-126540-130980-27"it?" Again, that's a question that does come up when you're talking to partners."
subtitle-130980-136500-28"Sometimes they're all in favor of donating the content, putting the content up, but then"
subtitle-136650-141090-29"they're very anxious about what would happen with this content, how it would be used or"
subtitle-141090-147510-30"modified. And they're concerned because some of their prestige, they feel, is tied up in"
subtitle-147510-150870-31"these materials and they wouldn't want it misrepresented, etc.."
subtitle-151200-155430-32"So that's an understandable concern."
subtitle-155430-158970-33"And unfortunately we cannot just tell them, "Oh yeah, don't worry about it."
subtitle-158970-163380-34"Everything will be fine, nobody will modify it", Because that's not how Wikipedia works."
subtitle-163380-168480-35"So we have to actually give them a more complex answer that educates them about what"
subtitle-168480-174640-36"to expect: "Wikipedia is written for its readers, not for other experts."
subtitle-174820-179230-37"A contribution can be completely correct and yet not be understandable to the average"
subtitle-179230-183970-38"reader, or the contribution may conflict with Wikipedia guidelines."
subtitle-184420-188950-39"An experienced editor may have little knowledge of the topic, yet be able to"
subtitle-188950-191500-40"identify a problem with the style used in an article."
subtitle-192400-198490-41"Ideally, the subject expert, your people, the partners and the experienced editor would"
subtitle-198490-200470-42"collaborate to develop the article."
subtitle-201040-205630-43"However, if no convincing reason was provided in the edit summary that changed your"
subtitle-205630-210760-44"contribution, you could simply change it back while providing a detailed edit,"
subtitle-210760-215800-45"summary, etc.". It goes on, but it explains how to deal with changes that you disagree"
subtitle-215800-223270-46"with to the content that you donated, just like you would deal with other changes that"
subtitle-223270-224860-47"someone made that you disagree with on Wikipedia."
subtitle-225640-227560-48"You can revert and then you can discuss."
subtitle-228390-229760-49"And this is explained here."
subtitle-230410-234880-50"More frequently asked questions by a different partner."
subtitle-235000-239890-51""How do you make sure that the article's content will remain in the same high quality"
subtitle-239890-241620-52"after the contest is over?"
subtitle-241630-246280-53"We want to make sure our castles are represented well." So again, a similar"
subtitle-246280-248430-54"concern, a similar anxiety."
subtitle-248440-252040-55"I understand that right now we're going to have a contest and there's going to be a lot"
subtitle-252040-254050-56"of high quality. But then, then what?"
subtitle-254050-257260-57"We want to make sure, we want control, in other words."
subtitle-257470-263230-58"They want control over the way their castles, in this case, the topics they care"
subtitle-263230-265090-59"about, they want control over how it's represented."
subtitle-266260-273030-60"And again, we have to explain: "Wikipedia's core belief is that everyone can edit and"
subtitle-273030-274050-61"improve on articles."
subtitle-274050-278550-62"We cannot guarantee that the content of the article will not be changed."
subtitle-278670-284250-63"However, we have patrollers who frequently patrol pages, rolling back any vandalism, or"
subtitle-284250-288300-64"marking additional texts if they do not include references, or the references are not"
subtitle-288300-292980-65"proper for the content., In other words, we can put their minds at ease that there is"
subtitle-292980-295050-66"some quality control on Wikipedia."
subtitle-295050-296700-67"It's not anything goes!"
subtitle-298480-299620-68"Another question."
subtitle-299890-303200-69""We want you to copy this brochure's text for each castle."
subtitle-303220-308910-70"We will give you copyright permission." So "here we have ready texts about the castles;"
subtitle-308920-315580-71"Just paste them into Wikipedia; we give you permission." And again, that's probably not a"
subtitle-315580-321010-72"good idea. The language of a promotional brochure is probably not Neutral Point of"
subtitle-321010-326230-73"View. So we should be saying something like "I would definitely advise against this, as"
subtitle-326230-330010-74"according to our guidelines, we need to make sure the article content is objectively"
subtitle-330010-332470-75"phrased and does not contain marketing material."
subtitle-333340-338530-76"We can, however, use your brochures as a source when writing the articles, and link to"
subtitle-338530-344790-77"them as references if they are available on the Internet." Another question: "Why would I"
subtitle-344790-345990-78"need your partnership?"
subtitle-346020-351840-79"The castles are on our website anyways", and we discussed a little bit the difference"
subtitle-351840-355200-80"between the partner's own website and the wiki sites."
subtitle-355860-360090-81"So: "Wikipedia is read by everyone regardless of age, political affiliation, or"
subtitle-360090-365250-82"interests. We have a wide reach across all demographics." This is a good place to cite"
subtitle-365250-367170-83"some of those statistics that we've seen."
subtitle-367290-372370-84""And if people search for X Castle, Wikipedia comes up right on top."
subtitle-372390-375270-85"That's why you want your content on Wikipedia.""