WikiLearn - Introduction to Partnership Building (computer-graded exercises) - video: Troubleshooting Partnerships - introduction

@metadata	sourceLanguage "en" priorityLanguages "es" "fr" "ar" "ru" "zh" allowOnlyPriorityLanguages true description "video in Introduction to Partnership Building (computer-graded exercises) - Basics of partnership building for Wikimedia volunteers, with computer-graded exercises." label "WikiLearn - Introduction to Partnership Building (computer-graded exercises) - video: Troubleshooting Partnerships - introduction"
display_name	"Troubleshooting Partnerships - introduction"
subtitle-270-7080-1	"Troubleshooting Partnerships: So the first thing to bear in mind is that stuff happens."
subtitle-7710-8880-2	"Stuff happens."
subtitle-9240-10570-3	"That's just how things are."
subtitle-10590-17700-4	"So no matter how well we plan, I mean, how well we plan will affect the likelihood of"
subtitle-17700-19020-5	"negative stuff happening."
subtitle-19020-22610-6	"But even if we plan very well, negative stuff may still happen."
subtitle-22620-24000-7	"That's just how life is."
subtitle-24450-29370-8	"And so we want, in the context of a partnership, to prepare for trouble."
subtitle-30410-32480-9	"But not expect it to never happen."
subtitle-32660-37010-10	"We prepare and we handle it, if and when it happens."
subtitle-38900-44090-11	"So until now we were planning this partnership, and the value, and the impact,"
subtitle-44090-49190-12	"and we were not really paying attention to what happens if we can't do something, if the"
subtitle-49190-52710-13	"partner can't do something, all of the various things that can go wrong."
subtitle-52730-56450-14	"So today we're talking about how we do think about that."
subtitle-57960-64950-15	"So I want to start with some principles that I want to offer you as useful guidance for"
subtitle-64950-70890-16	"thinking about troubleshooting: The first principle is that we need to plan, we need to"
subtitle-70890-72780-17	"prepare, plan for trouble."
subtitle-72780-74430-18	"Don't just plan for success."
subtitle-74700-76160-19	"You should also plan for success."
subtitle-76170-81630-20	"You should be ready, for example, to publish a press release celebrating your success."
subtitle-81840-84330-21	"But you should also plan for trouble."
subtitle-85150-90940-22	"And planning for trouble doesn't insure you against the trouble."
subtitle-90940-94450-23	"It just means you will be prepared if that trouble happens."
subtitle-95340-98520-24	"The other principle is to stay calm."
subtitle-100020-101850-25	"Easier said than done, for sure."
subtitle-102180-109150-26	"But staying calm in times of trouble, really helps with dealing with the trouble."
subtitle-109560-115620-27	"We all know this instinctively: It is easier to face a difficult situation when people"
subtitle-115620-121860-28	"around you are calm, than it is if people around you are panicking or stressed out or"
subtitle-121860-124350-29	"yelling. We all know this."
subtitle-124650-130340-30	"So we ourselves should also try to stay calm, even in the face of things going wrong,"
subtitle-130350-132300-31	"things going not as expected."
subtitle-132300-136890-32	"And again, having planned for this can help us stay calm."
subtitle-138180-144570-33	"Fortunately, we're doing Wikimedia work; Our partnerships are not life and death issues,"
subtitle-144580-151530-34	"so the worst things that can happen are usually not truly reason for panicking."
subtitle-151530-157110-35	"They are, at most, loss of money, loss of reputation, which are unpleasant, of course,"
subtitle-157110-165190-36	"but, not things that really genuinely justify getting into an emergency"
subtitle-165190-166960-37	"stress-response, biologically."
subtitle-167740-171940-38	"So if at all possible, try to stay calm."
subtitle-171940-173650-39	"It will help you deal with the trouble."
subtitle-173650-178330-40	"It will help your peers, people around you, and your partners, deal with the problem"
subtitle-178390-180370-41	"better. Again, easier said than done."
subtitle-180370-185320-42	"I know, but it's a little out of scope for us to discuss how to stay calm."
subtitle-187900-192670-43	"The other principle I want to offer you before we dove into specific examples is to"
subtitle-192670-198190-44	"communicate about the problem with your peers, other people in your group,"
subtitle-198190-200890-45	"volunteers, and with your partner."
subtitle-201400-202540-46	"Talk about it."
subtitle-203260-211210-47	"There is an instinct most people have of not talking about problems, of keeping them a"
subtitle-211210-215410-48	"secret, hoping you can deal with them quietly and make them go away so that nobody"
subtitle-215410-217090-49	"would know there even was a problem."
subtitle-217990-220570-50	"That's a very understandable instinct."
subtitle-221320-227590-51	"It's a very common and human thing to not want to be seen to be facing some difficulty."
subtitle-228730-231190-52	"But this instinct is not your friend."
subtitle-232450-233740-53	"It is not your friend."
subtitle-235840-240970-54	"And we're going to zoom into that a little bit in just a second."
subtitle-242800-247120-55	"The other principle I want to offer you is about principles."
subtitle-247120-255250-56	"Principles, our principles, our norms, our values and our reputation matter more than"
subtitle-255250-257890-57	"achieving any specific goal."
subtitle-258490-264970-58	"And again, instinctively, when we are in a project, in a partnership, we're very focused"
subtitle-264970-266020-59	"on our goals."
subtitle-266200-274270-60	"And it may tempt us to, when faced with difficulty, sacrifice some principle in order"
subtitle-274270-275500-61	"to achieve the goal."
subtitle-275710-278380-62	"My advice to you is not to do that."
subtitle-278950-284860-63	"My advice to you is to think long term, and remember that our principles matter much,"
subtitle-284860-289480-64	"much more than the result of any particular one partnership."
subtitle-289600-296530-65	"So if the cost of standing firm on our principles is a complete failure of this"
subtitle-296530-298960-66	"partnership, so be it."
subtitle-299380-301670-67	"The principles are more important."
subtitle-301670-307870-68	"The reputation, the integrity, of you as a person, of your Wikimedia group, as a group,"
subtitle-307870-313300-69	"and of the entire Wikimedia movement are worth much more than any potential benefit of"
subtitle-313300-314170-70	"this partnership."
subtitle-327500-334800-71	"And the final principle I want to share as a general principle, is that failure is, of"
subtitle-334800-339810-72	"course, undesirable, but perfectly normal and acceptable."
subtitle-341010-347190-73	"In other words, not all partnerships will succeed, just like not all projects succeed."
subtitle-347220-349440-74	"That is okay."
subtitle-349740-351020-75	"It is normal."
subtitle-351030-352530-76	"It is expected."
subtitle-353730-355530-77	"Of course, we want your partnership to succeed."
subtitle-356010-360180-78	"You want your partnership to succeed, but sometimes they won't."
subtitle-360180-361380-79	"And it's normal."
subtitle-361380-362970-80	"It's not a catastrophe."
subtitle-362970-366020-81	"It's not "who could have thought?!", etc.?"
subtitle-366030-373980-82	"It's normal. Sometimes things fail, and this may help you take things in proportion and"
subtitle-373980-376560-83	"stay calm. Failure is OK."
subtitle-376560-379200-84	"It is an acceptable result of things."