WikiLearn - Introduction to Partnership Building (computer-graded exercises) - video: Communicating setbacks

@metadata	sourceLanguage "en" priorityLanguages "es" "fr" "ar" "ru" "zh" allowOnlyPriorityLanguages true description "video in Introduction to Partnership Building (computer-graded exercises) - Basics of partnership building for Wikimedia volunteers, with computer-graded exercises." label "WikiLearn - Introduction to Partnership Building (computer-graded exercises) - video: Communicating setbacks"
display_name	"Communicating setbacks"
subtitle-720-5250-1	"And that is the last thing you will need to do for this course as you're already working"
subtitle-5250-6960-2	"on your final projects."
subtitle-8610-16380-3	"So moving on, I wanted to say a few words about the importance of communicating the"
subtitle-16380-20880-4	"fact that we have encountered a setback, an obstacle, a problem."
subtitle-23580-31280-5	"I mentioned earlier, that there is a natural instinct to keep the problem a secret."
subtitle-31790-33200-6	"Because it's upsetting."
subtitle-33200-35090-7	"We encountered a problem."
subtitle-35090-36470-8	"We were hoping to succeed."
subtitle-36470-37820-9	"And now here is a problem."
subtitle-38030-40850-10	"And the natural instinct is to want to just solve it."
subtitle-40850-44180-11	"And then nobody would notice and everybody would feel great."
subtitle-45020-46760-12	"And nobody has to worry about it."
subtitle-46880-56790-13	"But, I've seen it happen since I've dealt with grantmaking at the Wikimedia Foundation."
subtitle-56790-60990-14	"I've seen it happen with Wikimedia Foundation grants, where grantees did"
subtitle-60990-65190-15	"encounter problems, didn't tell the Foundation about them, and try to deal with"
subtitle-65190-66450-16	"them on their own."
subtitle-66720-73200-17	"And usually the result is less good than what it could have been, had they shared it"
subtitle-73200-74250-18	"with the Foundation."
subtitle-74250-82140-19	"The Foundation has ways to help and has experience, and has contacts, and is a"
subtitle-82140-84510-20	"sympathetic partner."
subtitle-84510-85920-21	"We want you to succeed."
subtitle-85920-87420-22	"We want your grant to succeed."
subtitle-87420-89220-23	"So if you run into a problem, we want to help."
subtitle-90240-96240-24	"But again, the instinct, the natural tendency of most people is, "oh my God, what"
subtitle-96240-97830-25	"are they going to think about me?"
subtitle-97830-99810-26	"Are they going to consider us a failure?"
subtitle-99810-102530-27	"Will they never give us grants again?""
subtitle-102570-103920-28	"All kinds of thoughts like that."
subtitle-103920-105090-29	"I've seen it in action."
subtitle-105090-106920-30	"People feel that way and they feel, "no, no, no."
subtitle-107070-109890-31	"The Foundation must never know that we ran into this problem."
subtitle-109890-114150-32	"We must solve it somehow here among ourselves, and then finally give the"
subtitle-114150-120060-33	"Foundation a report that says everything was great!" Again, this instinct is not your"
subtitle-120060-122990-34	"friend! It is also not correct."
subtitle-122990-132240-35	"Because a good partnership is built on trust and a mature"
subtitle-132240-137550-36	"partner, and in this respect, the Wikimedia Foundation is, for example, a mature partner,"
subtitle-137670-141510-37	"can handle the fact that there were problems and setbacks."
subtitle-141510-147000-38	"We don't expect everything to go 100% smoothly all the time in all the cases."
subtitle-148080-156300-39	"So actually communicating honestly and in a timely manner, meaning soon after the problem"
subtitle-156300-162780-40	"happens, if you tell your partners about the problems, you are making, your partners,"
subtitle-163080-169500-41	"partners in handling the problem, you are partnering on solving the problem!"
subtitle-169950-172920-42	"You are making it everybody's problem."
subtitle-172920-176430-43	"I mean, both sides' problem, rather than just your problem."
subtitle-176940-184260-44	"And you can share your resources, your ideas, your connections, your capacities to"
subtitle-184260-188400-45	"solve the problem, which means you will have a greater chance of addressing it well."
subtitle-189920-195770-46	"And also, after you encounter such problems, you should, of course, learn from them."
subtitle-196430-200450-47	"And after you've learned from them, you should express the learning, you should"
subtitle-200450-206420-48	"share. "We see that this happened and, we dealt with it, and so and so, therefore in"
subtitle-206420-212150-49	"the next event, we're going to do it this other way, or we're going to prepare this"
subtitle-212150-218030-50	"other preparation." Expressing what you've learned is another useful thing to do,"
subtitle-218030-222410-51	"because it shows your partner that not only did you deal with the problem, you have"
subtitle-222410-224330-52	"learned from it. You are going to change and improve."
subtitle-225050-230000-53	"That is, again, maybe you've already decided that, but if you don't express it, your"
subtitle-230000-233330-54	"partner may be left wondering, did they learn from this problem?"
subtitle-233330-234830-55	"Are they going to change something?"
subtitle-234830-236780-56	"So make sure you share that."
subtitle-236780-242990-57	"You literally document what you've learned from the problem and communicate that to your"
subtitle-242990-245790-58	"partner. Now, how do we do that?"
subtitle-245810-252560-59	"I think a lot of people are, maybe even wanting to share it with a partner, but they"
subtitle-252650-254210-60	"don't know how to communicate it."
subtitle-254210-259280-61	"They don't know how to start a conversation with bad news, with something that the"
subtitle-259280-261290-62	"partner maybe doesn't want to hear."