Wikimedia Foundation/Finance and Administration/Finance and Administration/IT Services

IT Services

IT Services (ITS) Team delivers support by providing a portfolio of services, tools, and resources in order to maintain the Organization’s internal operational infrastructure and meet the needs of business operations and our mission. ITS’ portfolio of services include: technical support, A/V support, systems & infrastructure, security & network support, and onsite services. ITS consists of four sub-teams, Service Desk, Working Environments, A/V and Systems Team. The Team is committed to maintaining a robust and responsive IT environment.

How we work[edit]

ITS works internally with all departments, including Board Members via our Deputy Chief of Staff to provide technical service & support. We foster a collaborative environment by providing the technical tools to enhance an internal working environment that empowers individuals to contribute their best.

Service Desk

First tier service and support; documentation; hardware/software provisioning.

Systems

Systems Infrastructure administration, maintenance and improvements; Security and Network maintenance and service.

A/V

Virtual and Onsite audio/visual meeting maintenance and support.

Working Environments

San Francisco onsite services including convenings and facility maintenance; shipping and postal services.

Selected projects[edit]

Documentation & Maintenance of IT Knowledge Base
Convening coordination (Working Environments + A/V)
Tracking Metrics used to monitor security and access to our environment
(Ongoing) Automation of manual workflows