Grants:APG/Proposals/2014-2015 round2/Wikimédia France/Impact report form
Purpose of the report
This form is for organizations receiving Annual Plan Grants to report on their results to date. For progress reports, the time period for this report will the first 6 months of each grant (e.g. 1 January - 30 June of the current year). For impact reports, the time period for this report will be the full 12 months of this grant, including the period already reported on in the progress report (e.g. 1 January - 31 December of the current year). This form includes four sections, addressing global metrics, program stories, financial information, and compliance. Please contact APG/FDC staff if you have questions about this form, or concerns submitting it by the deadline. After submitting the form, organizations will also meet with APG staff to discuss their progress.
- 1 Purpose of the report
- 2 Global metrics overview - all programs
- 3 Telling your program stories - all programs
- 3.1 Focus 1: Increase the content
- 3.1.1 A look back at the year gone by
- 3.1.2 Main points
- 3.1.3 EDIT-A-THONS
- 3.1.4 EDUCATION
- 3.1.5 TRAINING
- 3.1.6 GLAM & CONTENT SUBMISSION
- 3.2 Focus 2: Developing regional participation
- 3.3 Focus 3: Contributing to the international movement
- 3.4 Focus 4: Designing technical responses
- 3.4.1 Look back at the year gone by
- 3.4.2 Support for photographers
- 3.4.3 Contributors’ area
- 3.4.4 Support for Wikidata
- 3.5 Focus 5: Acting on the environment
- 3.6 Focus 6: Consolidating our organisation
- 3.6.1 Look back at the actions implemented and evaluation with hindsight
- 3.6.2 Redesigning the association’s website
- 3.6.3 The creation of goodies
- 3.6.4 Managing problems related to our CRM system
- 3.6.5 Approvals and quality labels
- 3.6.6 Action plan / Donor relations
- 3.6.7 Communication strategy (the blog and the social networks)
- 3.6.8 Results
- 3.1 Focus 1: Increase the content
- 4 Revenues received during this period (6 month for progress report, 12 months for impact report)
- 5 Spending during this period (6 month for progress report, 12 months for impact report)
- 6 Compliance
- 7 Signature
- 8 Resources
Global metrics overview - all programs
We are trying to understand the overall outcomes of the work being funded across our grantees' programs. Please use the table below to let us know how your programs contributed to the Global Metrics. We understand not all Global Metrics will be relevant for all programs, so feel free to put "0" where necessary. For each program include the following table and
- Next to each required metric, list the outcome achieved for all of your programs included in your proposal.
- Where necessary, explain the context behind your outcome.
- In addition to the Global Metrics as measures of success for your programs, there is another table format in which you may report on any OTHER relevant measures of your programs success
For more information and a sample, see Global Metrics.
Telling your program stories - all programs
Focus 1: Increase the content
22 partnerships were formally established, including the renewal of 7 pre-existing partnerships:
- Avignon Festival
- Sèvres City of Ceramics
- National Archives
- Lafayette Foundation
- the centre for liaison between teaching and information media or CLEMI
- Lille Nord de France University
- École Centrale (Lille)
To this should be added the partnership-focused activities carried out by the local groups, which are not necessarily covered by formal agreements. As examples, we could mention the co-operation with the Museum of Fine Arts of Lyon the Musée de Bretagne (Brittany Museum) in Rennes, the Musée du quai Branly in Paris or the Saint-Raymond Museum in Toulouse.
Wikimedia France is working with increasing numbers of districts but also with ever more stakeholders in the university sector. The latter are often interested in two aspects: in training activities, particularly involving doctoral students, but also in publicising their collections on Wikimedia Commons. It is the case with Pierre and Marie Curie University in Paris, with a project of photographing of the zoology collection. This is a replication of the example set with Rennes I University and the very first project of its kind, the Phoebus project carried out with Toulouse Museum of Natural History in 2012. Additionally, the number of projects involving the uploading of content increased this year, thanks both to the responsiveness of the volunteers able to assist with the mass or regular uploads and also to the contribution of the ComeOn! tool developed by Édouard Hue. This makes it possible to carry out major uploads without the use of other tools which are difficult to maintain, and for which few people possess the necessary expertise. We want to make the partners independent and thus train them to use ComeOn! directly. High-profile partnerships (such as that with the National Archives) have inspired other partners such as the Bibliothèque Inter-universitaire de Santé (Inter-university Health Library) of René-Descartes University in Paris, or the Hospices Civils in Lyon, in addition to departmental and municipal archiving departments. Although this has not yet resulted in a formal partnership, more and more institutions are showing an interest in Wikidata.
Among the seven partnerships renewed, some have made it possible to experiment with other actions, differing from those initially launched: the National Archives have expressed an interest in Wikisource and were also involved in hosting the Art and Feminism edit-a-thon, contributing to this thanks to their documentary collections. For its part, the Cité de la Céramique is currently seeking finance to be able to host a resident Wikimedian to complete the work on documenting the production areas of the Manufacture de Sèvres. Finally, in most cases, these partnerships have been better publicised both internally and externally thanks to the Wikimedia France blog, to publications in our partners’ communication media, to improved feedback and information from local groups and to the creation of an editorial committee within the association (please see Focus 6 for further information).
- Wikisevran: contribution workshops and a photographic trip in the town of Sevran in partnership with Sevran town hall and involving local citizens, staff from the town hall and historians ;
- Quai Branly Museum: contribution workshops in partnership with the museum, with the aim of enhancing Wikipedia articles in relation to the exhibitions underway ;
- Art and Feminism: contribution workshop in partnership with the Galeries Lafayette Foundation and the National Archives, focusing on art and feminism ;
- Récits et Encyclopédie (Stories & Encyclopedia): workshop involving the importation of audio content and stories from the children and grandchildren of Greek and Armenian refugees into Wikimedia Commons (see Progress report) ;
- Saint-Raymond Museum: Wikipedia contribution workshop in relation to the exhibitions underway ;
- The Social and Solidarity Economy: workshop to contribute articles to Wikipedia concerning social entrepreneurship projects ;
- Musée des Beaux-Arts de Lyon (Lyon Fine Art Museum): workshops to organise contributions to Wikipedia and Wikimedia Commons in relation to the museum's collections and exhibitions (see Progress report) ;
- Conservatoire national botanique de Brest (Brest National Botanical Conservatory): contribution workshops for Wikipedia and Wikimedia Commons concerning the plant species present in the conservatory (see Progress report);
- Women of science: Bi-annual workshops on Wikipedia with the aim of raising the profile of women of science online. In partnership with the l'Oréal Foundation (via its Women in Science project) and Universcience.
During the 2015-2016 period, we carried out 13 edit-a-thons with the aim of enhancing several Wikipedia themes, some of which matched the movement's priorities such as: The representation of women; Local heritage; History and geography; Art. In order to capitalise on the edit-a-thons carried out thus far, we have designed a guide for our salaried staff, volunteers and partners, describing what needs to be done before, during and after an edit-a-thon.
Over the 2016-2017 period, we intend to concentrate on priority themes such as the representation of women or La Francophonie (the French-speaking world). The edit-a-thons will be organised in two ways, either with the support of the association (upstream training, support, etc.) or in a partnership involving our volunteers and medium/long-term support to organise new and similar events with the aim of retaining contributors.
- Educational kit: portal accessible on Wikipedia listing examples of educational projects in the primary, secondary and higher education sectors (see Progress report) ;
- Wikiconcours lycéen (high school wikicompetition): an eight-month contribution competition aimed at high school students in partnership with the CLEMI ;
- Support for educational projects: ongoing support for educational projects carried out by teachers (training, advice, tutorials, etc.).
The educational kit was eagerly awaited by the educational sector, particularly those teachers keen to set up Wikipedia-based educational projects. We have had excellent feedback concerning its content and examples of activities put forward (by visitors during the Educatec Show and trained teachers). Since then, whenever a teacher contacts us, we provide them with the educational kit and if necessary they contact us again for further details. Since this resource has been available, we have had feedback from teachers who have set up projects after attentively reading the educational kit. They have pointed out that this resource really inspired and encouraged them to launch a project. It will be updated in 2017 with the new educational projects implemented during the 2015-2016 period. More generally, we seek to support the educational projects of teaching staff looking to see just what it is possible to set up in class. This issue has been highlighted as a national priority by the Ministry of National Education (the theme of education in the media and information, in citizenship, etc.), particularly following the terrorist attacks which shook France and which have had repercussions online (the fast exchange of information, sources, etc.). The flagship activity where education is concerned is the Wikiconcours lycéen held for the fifth time last year. Some 1,300 pupils received information about training in Wikipedia and have also produced a selection of online content.
- Educational kit: 8,000 visitors since September 2015
- WikiMOOC: the first MOOC aimed at teaching people to contribute to Wikipedia, which was held from late February to late March 2016.
- Lille 1 University: training sessions in contributing to Wikipedia aimed at doctoral students during unsupervised study time with an assessment at the end.
- Paris Sorbonne Universities: ditto
- Ecole Nationale des Chartes: ditto
- Training plans organised by local education authorities: training sessions in contributing to Wikipedia for teachers and training staff from the national education system (Rouen, Reims and Amiens local education authorities).
- Regional training: training sessions to provide a better understanding of the Wikimedia environment and to "train the trainers" in France.
The training organised within the association can be sub-divided into training provided for two separate target groups:
- Contract-based training courses for public and private institutions
- We dispensed various types of training last year, either remotely (with WikiMOOC) or attendance-based (chiefly for students and doctoral students). For attendance-based training courses, these are part of educational projects with the universities and are intended to train doctoral students in contributing to Wikipedia.
- Other contract-based training courses were also organised for area councils and federation of municipalities (communautés de communes), aimed at librarians and digital literacy facilitators.
- Training for volunteers
- Up until now, we have carried out training on request, depending on the requirements of the volunteers spread throughout France. The initial stage involved identifying the volunteer-trainers who could then go on to train external stakeholders (institutions, partners, etc.) and internal stakeholders (other volunteers and members). Thanks to a dynamic map, we now have a clear overview of our trainers in France.
- Thanks to the catalogue of training courses, we have designed, aimed at structuring our range of external training services, we tend to focus on two types of target audience:
- Secondary and higher education establishments with the aim of "training the trainers" and doctoral students;
- Companies, with the aim of training staff in good contribution practices.
- 70 doctoral students trained in 2015
- 80 teachers trained in 2015
- 6 contract-based training courses
List of the year's actions :
- Pierre-et-Marie-Curie University ;
- Université de Rennes 1;
- Hospices Civils (Lyon)
- Lille Natural History Museum ;
- Conservatoire Botanique de Brest (Brest Botanical Conservatory) ;
- WikiCheese ;
- National Archives (see Progress report) ;
- Bibliothèque Inter-Universitaire de Santé (Inter-university Health Library)
Bibliothèque Inter-Universitaire de Santé
Focus 2: Developing regional participation
Opening up to non-contributors and communities was one of the priorities this year. This programme is implemented via META activities aimed at these new targets. Firstly, we focused on regional stakeholders involved in the promotion of local heritage:
- Association of French Rural Mayors ;
- The Agence du Numérique (digital agency) ;
- National Tourist Office.
These new partners have been involved in the actions and initiatives which Wikimedia France has proposed to them (communication channels, logistical and political support, etc.). This involvement has helped us increase our impact and to make contact with rural districts, left behind by the digital divide, with mayors keen to actively support our work and digital mediation centres for the organisation of contribution workshops. The Ma Commune Wikipédia project, which is currently under development, will help us to further strengthen our position.
Our local groups have continued to grow this year including the regular organisation of Wikipermanences, the development of local partnerships and the organisation of photographic trips or training sessions. They are regularly involved in public and citizen-focused institutions to explain the importance of contributing. New groups are expanding in Orléans, Angers, Caen, Saint-Étienne, Montpellier or the Provence-Alps-Côte-d'Azur region. Linguistic communities have been more heavily involved thanks to the arrival of a new employee. The Meet & Greet Day last January made it possible to bring several activities to fruition and to increase the prominence of minority languages in Wikimedia projects, including the training of speakers of such languages, contribution days and the development of an open source recording tool, "Lingua Libre". These activities have resulted in a dynamic collaboration process developing between speakers, local groups, institutions and Wikimedia France.
Activities carried out in the regions in January to June 2016 The organisation of groups of volunteers into regions has continued successfully. We today have 14 operational local groups. Since January 2016, the members of local groups have carried out approximately 120 actions aimed at the general public in order to contribute, build awareness and train new contributors. These actions take several forms: contribution workshops, wikipermanences, training sessions, photographic trips, speeches during forums or public conferences, etc.
Examples of activities carried out by Local Groups:
- Wikipermanence (first Tuesday of each month) ;
- Training for the Natural History Museum ;
- Talks at Lille University.
- Wikicheese Workshops ;
- Monthly Wikipermanences at the Cité des Sciences et de l'Industrie ;
- Photographic trips to Pierre & Marie Curie University and the Louvre Museum ;
- Wikidata workshops ;
- Supervision of edit-a-thons organised in the Paris area.
- Wikidata workshops ;
- Photographic trip to Les Avaloirs ;
- Wikipermanences ;
- Conference (The right to be forgotten and the right to a public image on Wikipedia) in March 2016).
- Wikipermanences on the first and third Thursdays of the month.
- Women and Feminism workshops.
- Workshops on contributing to Wikipedia in the media libraries ;
- Participation at the Giroll Party forum ;
- Monthly meeting open to the public.
- Participation in the French language contribution month at the Museum of Toulouse ;
- Talks during the National Archaeology Day at Saint-Raymond Museum.
- Opération libre in Saint-Martin de Londres.
- Wikipermanence on the first Thursday of each month ;
- Participation in the open source software days in April 2016 ;
- Photographic trip to Villefranche sur Saône.
- Wikipermanence ;
- Wikidata workshop at the university library ;
- Giving talks in libraries.
- Val de Loire photographic trip in May 2016.
- Photographic trip on January 24 2016.
- Workshops at the André Malraux media library ;
- Photography on the theme of Romanticism in Strasbourg.
In summer 2015, we launched the Wikipedia summer of French towns and villages. This initial event ran from July 21 to September 21, 2015, with the aim of inviting tourists to take photos of local heritage then to upload these pictures to Wikimedia Commons. Several tools were developed very quickly to facilitate contributions in as far as possible. We produced a website, providing key information and general explanations about contribution rules. A Facebook page and twitter account were set up to publicise the event while it was running. From July to September, contacts were established with local authorities, regional nature parks and tourist offices. Overview of the results from 2015:
- 15,900 photos uploaded to Wikimedia Commons ;
- 24% reused on Wikimedia projects
- 75 accounts created.
- Areas for improvement
The 2015 campaign enabled us to make contact with numerous local authorities to build awareness among them of the challenges and opportunities of contributing. For the 2016 campaign, which has been re-baptised the “Wikipedia Summer of the Regions”, very early on we contacted the Association of French mayors and the Association of French rural mayors to ensure that we have their support and full commitment. The youth and cultural centres were also invited to participate. Basing our work on the success of the first campaign and by increasing the number of stakeholders involved, we hope to be able to attract new contributors to Wikimedia projects.
→ See also Progress report'
Since June 2015, Wikimedia France has been involved in supporting Wikimedia projects in regional and minority languages. Initially working in partnership with the Délégation générale à la langue française et aux langues de France (DGLFLF or ‘general delegation on the French language and the languages of France’) a survey into linguistic practices in Wikimedia projects was sent to the various stakeholders involved in promoting minority languages in France. In all, 234 people participated in the survey between September and November 2015. A total of 58% of those questioned stated that they would like to learn how to contribute in a regional language, furthering our goal of pursuing this theme. The results of this survey are available on Commons. This survey will also be officially published by our partner the DGLFLF. It enabled us to establish initial contact with institutions which have today become key supporters of the project.
In order to be able to launch our activities in a concrete manner, a training seminar in contributing aimed at these same stakeholders was organised on January 23, 2016 at the Maison de l'Europe in Paris. The members of various institutions and associations supporting minority languages met up in Paris to learn the basics of contributing.
This initial one-day session generated numerous proposals for partnerships to help develop versions of Wikipedia in regional languages.
Following this first meeting day, our partners proposed the organisation of a similar day in Strasbourg on April 20, 2016.This meeting had two objectives:
- Organising a working group for the development of Wikipedia in Alemannic ;
- Recruiting new contributors.
During this meeting, staff from the Office pour la langue et la culture d'Alsace (OLCA – Office for the Alsatian language and culture) received training in Wikipedia. Part of the OLCA’s audio archives were made available to be uploaded to Wikimedia Commons. This also provided an opportunity to carry out joint work with the university academic and specialist staff present for the Lingua Libre project (please see below). Thanks to the region and to our partners, we were able to obtain a high degree of media coverage, including: France 3 Alsace (television), local radio, and the DNA newspaper (Dernière Nouvelles d’Alsace), in which we launched an appeal to Alsatian speakers. Thanks to this, we were able to establish a list of local inhabitants ready to get involved in developing Wikipedia in Alemannic. Training sessions for these speakers will be organised. Other training projects for speakers are being prepared for September 2016.
All of the activities carried out are listed on the Langues de France project page.
Several stakeholders are involved in the Langues de France project: Maison de la Nouvelle-Calédonie, Office pour la langue et la culture d'Alsace, Office pour la langue basque, Le Congrès permanent de la langue occitane, Agence pour le picard, Centre inter-régional de développement de l'occitan (CIRDOC), and Office pour la langue bretonne
Along with the Langues de France project launched in June 2015, another initiative emerged following several discussions with a number of contributors and partners. The difficulty which we encounter by targeting written contributions as a priority has the effect of automatically excluding certain people from Wikimedia projects. Indeed, with the exception of major regional linguistic groups (Breton, Basque, Alsatian, Occitan, Catalan, Corsican) the number of speakers able to write in their language correctly has been in constant decline since the early 20th century in France. We therefore need to come up with another approach in order to also be able to include these speakers in the minority language contribution project.
This necessity gave rise to the idea behind the Lingua Libre tool: this is a free open source online recording tool proposing several ways to submit oral contributions. Benefiting from financing by the Délégation générale à la langue française et aux langues de France (DGLFLF – general delegation for the French language and the languages of France), we were able to use the services of an outside developer throughout April, who had already worked on this online recording aspect for the Shtooka project. Once fully developed, the tool should make it possible to record words, expressions, and proverbs which can then be used for the enhancement of all Wikimedia projects. Designed for all languages , we want it to become a new input towards contribution especially for the preliterate languages. Some European partners already wants to work with us on this project :
- The Digital language diversity project, which brought together researchers from all over Europe ;
- European language equality network.
and of course some Wikimedian's group: Wikimedia Deutschland, the Basque Wikimedians User Group, and the Amical Wikimedia.
Several working meetings including contributors and linguists have made it possible to put an initial experimental site online. All of the development stages and functions which will eventually be included are listed on the Wikipedia project page.
Initial tests are currently underway. These chiefly took place during the Wikiconvention francophone (French-language Wikiconvention) from August 19-21, 2016.
Focus 3: Contributing to the international movement
- Grounds for satisfaction
This year, the OIF ensured significant publicity for the actions carried out based on French Language Contribution Month, guaranteeing improved visibility for this event. All activities by the French-speaking Wikimedians can be shared on the following website: http://www.20mars.francophonie.org/.
Additionally, the OIF has supported us with the plans to launch the first French language Wikiconvention, by allocating 15 grants to French-speaking Wikimedians, thereby enabling the active User groups to send delegations to participate in this event.
Next, two applications were defined then approved for the financing of two Volontaires Internationaux Francophones (or VIF) posts: a post for an organiser or trainer in Wikimedia projects in French-speaking Africa, and a post for a resident Wikimedian focusing on gender equality in French-speaking Africa. Two organisations from the OIF’s network have proposed hosting them: Ôvillage Ivory Coast and CAWTAR in Tunisia.
Finally, the OIF’s experts contributed to redesigning the booklet entitled "Bienvenue sur Wikipedia" (welcome to Wikipedia) which is now entitled «Participer à Wikipedia"(Participating in Wikipedia). Their work involved helping the volunteers in charge of the redesign and ensuring the French language aspects of the content in order to avoid producing another France-centric version but one which more accurately reflects the diversity of the French-speaking world.
- Areas for improvement
The scope for collaboration with the OIF is extensive but the challenge is to find contacts within the Wikimedia movement who can fully exploit this at a local level. Additionally, Wikimedia France needs to carefully anticipate its requirements vis-a-vis the OIF, and to mesh these in with its partner’s calendaring constraints in order to optimise the financial and logistical support obtained from this partnership. The OIF is an excellent means of reaching targets outside the Wikimedia movement and of promoting concrete activities to improve the projects in networks other than those on which WikiFranca generally focuses its communication activities.
- Grounds for satisfaction
To mark the celebration of International Francophonie Day 2016 and more generally throughout the whole of March, French language speakers from all countries were invited to discover and contribute to the 12 open source, universal, free and collaborative projects promoted by Wikimedia and its community of several hundred thousand contributors. The French language contribution month, which was first organised in 2014, is a series of workshops organised in March via La Francophonie, the purpose of which is to improve Wikimedia projects in French.
The contribution month has several objectives: to improve Wikimedia projects in French; to enable local contributors to meet up (including in particular the new participants in WikiMOOC); to introduce newbie participants to publishing Wikipedia and its sister projects; to forge links with institutions such as libraries and universities, etc.; to have the opportunity to photograph sites and to create multimedia material in Wikimedia Commons and finally to boost the visibility of Wikimedia projects in the media thanks to an international effort.
The theme of the International Francophonie Day this year was "Le pouvoir des mots" (the power of words): a particularly meaningful title for the French-speaking editors displaying a real passion for the Wikipedia encyclopaedia and Wiktionary… Their commitment goes further than this however, because Wikimedians also contribute enormously to raising the profile of iconographic heritage; either through the uploading of content from cultural institutions active in this field, or by the photographic documentation of their favourite subjects on Wikimedia Commons. The International Organisation of La Francophonie gave the operation extensive coverage, giving us a real standing and influence outside the Wikimedian community. In all, 41 new accounts were created, more than 300 people took part in activities organised by the French-speaking Wikimedians in the movement in 13 different countries, and 380 articles were created or modified.
A dedicated hashtag was also set up leading to greater visibility for the activities online. Portraits of French-speaking Wikimedians presenting other projects less well-known than Wikipedia were published on the Wikimedia France blog. The month of March is always a packed one for the association and this year two TV reports took place, with these workshops receiving coverage by the national TV channels.
- Areas for improvement
Wikimedia France’s involvement was scaled back for this event, largely due to the legal hot topic regarding the freedom of panorama in France, which was in the headlines at exactly the same time. Unfortunately, this calendering conflict could not be anticipated. Furthermore, it would certainly be useful if French language contribution month could be better publicised in each country with a user group or a chapter, and that a coordination committee for the initiative could be set up before March to avoid all responsibility resting on the shoulders of the WikiFranca coordinator as happened all too often last year.
- Grounds for satisfaction
Wikimedia France is making an effort to be involved in the changes underway in the movement, and to encourage dialogue with the stakeholders comprising it.
- In July 2015, nine French grant holders were able to attend and participate in Wikimania in Mexico, thanks to support from Wikimedia France. The volunteers, employees and members of the executive board present gave a total of five presentations or workshops, including WikiQueso, a local adaptation of the Wikicheese project, hailed as "the year’s coolest project". A year later, in Esino Lario, three sessions of the programme were organised by six members of Wikimedia France. The association was able to propose grants to 10 people from France or the French-speaking world. Four members of the executive board were present in addition to 5 employees. One of the highlights of this Wikimania 2016 was the meet-up for the French speakers, which involved almost 40 Wikimedians to present the next French language Wikiconvention 2016 for August and also to discuss the future Wikimania 2017 in Montréal.
- In October and November 2015, following the Wikimedia Conference in Berlin and Wikimania, a small working group comprised of John Andersson (Wikimedia SE), Nikki Zeuner (WMDE) and Anne-Laure Prévost (WMFR), supported by Cornelius Kibelka (WMDE) defined the areas for action based around two transversal themes: fundraising and partnership. Among other things, a questionnaire was sent out to around a dozen chapters to obtain further information concerning requirements, challenges and opportunities in these fields. In the first half of 2016, Alex Stinson, recently appointed as "GLAM-Wiki Strategist" at the Wikimedia Foundation, took on the task of coordinating this working group, which also met again during Wikimania 2016. A list of FAQs was jointly drafted by the members of this group and put online, on Meta, to enable all chapters to benefit from collective feedback with hints, tips and referrals to the methodology documents drawn up by the chapters and user groups.
- In November 2015, benefiting from the awarding of the Erasmus prize to Wikipedia for its 15 years in existence and the incredible advances its contributors have achieved in making knowledge more accessible to all, Nathalie Martin, (manager), Anne-Laure Prévost, (head of partnerships and institutional relations), and Emeric Vallespi, (who at the time was the association’s vice president), travelled to Amsterdam and subsequently Utrecht to visit their Dutch counterparts and discuss the challenges encountered by both organisations, including: increasing the impact of the programmes, engaging with the online and offline community, the challenges of getting volunteers involved, and fundraising. A session attended by Wikimedia UK, Wikimedia DE, Wikimedia NL, Wikimedia AT and Wikimedia France was also held in order to discuss the theme of the impact for the Wikimedia Conference in Berlin in April 2016.
- These discussions were followed by a workshop organised by Wikimedia DE and its internal team focusing on impact, at which Anne-Laure Prévost participated in order to refine the sub-themes and problems to be addressed during the Wikimedia Conference, attended by Emeric Vallespi (as the new president of Wikimedia France), Nathalie Martin and Mathieu Denel.
- 6 French-speaking Wikimedians attended the first international Wikisource convention thanks to support from the Wikimedia France micro-grant committee. Finally, the Dutch language Wikiconvention was held in Utrecht and provided an opportunity to pick up plenty of advice and tips from an outstanding organisation in addition to benefiting from the vast experience gained by the Dutch, in order to hold the first French language Wikiconvention in France in the summer of 2016.
- Areas for improvement
Wikimedia France makes a point of maintaining useful contacts with all of the movement’s bodies. The association would like to see face-to-face meetings such as those held in 2014 for the chapter managers to be held once again, all the more so as due to a lack of time and financing the “chapter tour” originally scheduled did not actually take place during the year.
Focus 4: Designing technical responses
Among its objectives, Wikimedia France seeks to make it easy for the general public to get involved in the projects. To do so, we initially thought that photography was an easier doorway into our activities than written or technical contributions. Although we remain firmly convinced of this, it has to be admitted that photography is not for everyone and that we still need to diversify our access points. With this in mind, we have focused on two other ways of attracting the public. Firstly, we increased the activities at Espace Cléry (a contributors’ area situated on the association’s premises) increasing the number of events organised there. This enabled new contributors to take their first steps in participating in our projects while at the same time benefiting from a great atmosphere and friendly support, while experienced contributors could use the opportunity to perfect their skills. The Espace Cléry also makes it possible for the more technically oriented support staff in the movement to express themselves, including the organisation of a weekend meeting of OTRS personnel with around a dozen participants, but also a training workshop for Lua and Scribunto, which enabled 8 people, ranging from a complete beginner to an experienced developer in other languages, to learn how to create modules in Wikimedia projects.
Additionally, we have responded to the growing interest shown in Wikidata, especially as this project has the potential for numerous uses but is also the one with the steepest technical learning curve. However, these activities in support of Wikidata also made it necessary to set aside the project aimed at introducing Wikipedia in prisons, which had failed to attract support from volunteers. Finally, the association was present at the FOSDEM (Free and open source software developers' European meeting, a major developers meeting in Brussels), alongside Wikimedia BE and Wikimedia DE.
The underlying wish this year has therefore been to experiment with new processes to reduce the technical barriers to contributing.
List of events during which pictures supported by Wikimedia France were taken:
- 5 concerts, festivals and exhibitions ;
- 11 sporting events ;
- 7 GLAM-related events.
As in previous years, support for photographers is a key means by which the association directly supports volunteers’ activities. This takes the form of the loaning of professional or semi-professional quality equipment and help in obtaining passes to participate in these events. Concerning both these aspects, we now operate in a very polished manner which overall gives satisfaction. The photographic activities supported by Wikimedia France cover a wide range of themes including: concerts, exhibitions, miscellaneous sports, visits to zoos and museums, zoological collections, participation in the movement’s events, news, with the Paris flooding, and finally an innovative project involving photographing celebrities from the worlds of politics and industry, thanks to the support of Publicis, which made it possible for us to photograph 11 celebrities in two days, including two CEOs from CAC 40 listed companies and two ministers, one of whom is currently in office.
Although the drone and aircraft-based photography programmes are still active, there was no request from volunteers for such activities during the year gone by. Nevertheless, we need to keep these available next year. Volunteers having already had an opportunity to carry out photography using a drone or aircraft have confirmed to our salaried staff that they would like to do so once again.
There was no photographic training carried out this year. Indeed, from a value for money angle it was felt that previous training of this kind had little value and we prefer to review this option before proposing it again.
|Featured pictures on Wikimedia Commons||147||+ 4||151|
|Quality images||1673||+ 115||1788|
|Valued images||1721||+ 409||2130|
List of the year's actions
- Visit to German contributors’ areas
- 16 events in the contributors’ area:
- 7 Wikicheese events;
- 4 Wikigreniers (one of which was combined with the anniversary evening to mark Wikipedia’s 15th anniversary);
- 3 Wikidata workshops;
- 1 meeting of OTRS personnel;
- 1 workshop providing training in Lua / Scribunto.
The activity levels in the contributors’ area increased over the period concerned. In addition to the Wikicheese and Wikigrenier evenings, workshops on Wikidata were also organised, increasing in size throughout the year and resulting in the creation of a working group dedicated to this particular project. A more technical training workshop focusing on Lua/Scribunto and a meeting of the OTRS group were also held, in addition to the occasional use of the book scanner, of the mini photo studio or simply of the area itself by visiting contributors.
The year also provided an opportunity to share our experience with organisers from the German local contributors’ areas. In late October, the employee and the volunteer in charge of the Paris contributor’s area successively visited the contributors’ areas in Cologne, Hamburg and Berlin over the space of three days. One of the main differences between the communities in France and Germany is that there is no volunteer activity in Berlin itself, where the chapter’s offices are located, although this is particularly intense in the other cities, including in Cologne where the first contributors’ area was opened. In France, the Paris group is active and is therefore able to get the most from access to our premises and the other local groups did not wish to have a permanent, dedicated local site (although some have access to off-site shared premises in their towns or cities)
Finally, the premises also play a rather community-spirited role by hosting meetings of the Nuit Debout social movement.
List of activities carried out during the year
- 3 Wikidata workshops in the Espace Cléry ;
- Training courses in Wikidata other than Cléry :
- SemanticCamp Paris ;
- Rockette libre workshop ;
- Atelier à l'@nnexe ;
- Paris-Sud Saclay University ;
- La Paillasse ;
- Datasprint Archives ;
- Antanak ;
- Rennes × 2 ;
Support for the French-speaking Wikidata community is an activity of which we had not anticipated the scale at the time the request was submitted but which has been made a priority in view of the enthusiasm of the French-speaking contributors. Consequently, we organise regular workshops in the Espace Cléry which, combined with the creation of a French language discussion list, have made it possible for a working group to emerge within the association.
Workshops were also held outside Paris, including in Rennes and in Grenoble, and the association organised training sessions for the general public in off-site locations in Paris such as La Rockette libre, l'@nnexe, La Paillasse and Antanak. It also participated in a SemanticCamp Paris event and at the Datasprint events from the French Archivists Association (Association française des archivistes - AAF) and organised a Wikidata training day at Paris-Sud Saclay University for an audience of researchers and doctoral students.
All of these events have provided an opportunity for various audiences to familiarise themselves with Wikidata, to contribute, and, for the most advanced among them, to learn to use SPARQL for data requests. They have also made it possible to forge contacts which will give rise to new training sessions in the future.
Large-scale importation projects have also been undertaken working with partners: importation of a list of senators of the Second empire and of the Communauté in partnership with the Senate Archives for the AAF’s datasprint, and of the former French districts this time working with the EHESS (advanced graduate school of social sciences). On the other hand, these projects, which require more technical skills have attracted fewer volunteers and are therefore moving forward more slowly. One of the possible areas for improvement in the year to come is therefore to get developers involved, and to enable them to massively import data into Wikidata at a higher level than individual contributions can achieve.
Focus 5: Acting on the environment
List of actions implemented
- Wiki Loves Monuments, supported in France for the sixth consecutive year ;
- Wiki Loves Earth, the second event of its kind in France, the goal of which is to publish images of natural areas online ;
- The Educatec show, bringing together professionals from the national education sector and an ideal opportunity to publicise Wikimedia France’s training activities.
Although this was not anticipated, the current legislative situation has led us to review our priorities and activities. Three draft laws pose a threat to content on Wikimedia Commons (and related projects) and we have devoted ourselves to a campaign of awareness building, firstly to warn the public of the dangers such laws represent but also to make our politicians aware of the possible implications of their votes. The whole of the salaried team, the Executive Board and a number of volunteers have been involved, and an intern with legal experience has joined us to support this initiative. These concerns extend far beyond the confines of our own chapter, as our esteemed German colleagues had faced the same problem at one time and Dimitar Dimitrov is working on this at the moment in Brussels (at the headquarters of the European Parliament). The legislative issues have not affected the organisation of the competitions including Wiki Loves Monuments and Wiki Loves Earth, which were held in September 2015 and May 2016 respectively. These two competitions enable us to build awareness among the general public of free licenses and the sharing of knowledge. Concerning Wiki Loves Monuments, fewer photos were published online, which can of course be explained by an increase in the number of historical monuments which have already been photographed. Wiki Loves Earth, with the second event of this kind being held in France, saw an identical number of photos published online as was the case for the 2015 event. We have taken note that it was necessary to define the perimeter of the competition ahead of the event to avoid unwanted pictures, namely, in the case of Wiki Loves Earth, photos of animals or close ups of natural sites.
In line with our wish to reach and involve a wider section of the public, we organised two competitions during the period, one in September 2015 and the other in May 2016. These two competitions, Wiki Loves Monuments and Wiki Loves Earth, made it possible to publish more than 14,000 images online of which approximately 11.3% have been reused by the various Wikimedia projects. For both competitions, we drew up a reverse planning schedule involving the employees and volunteers, registered the rules and set up a competition jury. The WLX Jury Tool solution was used to grade the photos in several grading waves.
The winning photos for Wiki Loves Monuments and their authors were publicised during the award ceremony held at a historical monument (La Conciergerie in Paris) attended by the association’s major donors, the staff team, the executive board, the jury members for the competition, volunteers and partners. 150 people attended the event, which also provided an opportunity to exhibit the winning photos from Wiki Loves Earth (see recap on our blog).
During the year 2015-2016, Wikimedia France received numerous requests to get involved in the public debate and to act concerning the legal environment for Wikimedia projects. Indeed, two laws affected the content of Wikimedia Commons and as a result, that of Wikipedia.
Firstly, the freedom of panorama contained in the draft law for a digital republic. With regard to this issue, we visited the parliament to put forward our viewpoint to the various parties present: 127 MPs submitted and supported 22 amendments favouring this exception to copyright law. We were surprised to see this freedom being supported by the “Culture” committee while the latter is structurally opposed to it. The petition launched on the website also helped make the general public aware of this issue. Finally, the creation and publication of the http://libertedepanorama.fr/ website enabled us to provide information for, and to maintain links with the community which came together to defend this project. Finally, Wikimedia France achieved a partial victory: we certainly succeeded in having the concept of the freedom of panorama enshrined in French law, but this is handicapped by a “non-commercial” restriction making it completely inoperable. The fight is now moving to Brussels for consideration at a European level, a level at which French lobbyists are far less effective. The second round may well therefore go in our favour if we succeed in coordinating our efforts with the other European chapters and with the other organisations concerned.
However, the main concern has come from another draft law, that concerning the “freedom of creation, architecture and heritage”. And for good reason. An amendment introduces a new property right for those who manage national estates, concerning the images of their buildings. A monopoly may therefore develop regarding the use of images of monuments even if these are in the public domain! Once again, the members of Wikimedia France have got involved, in order to brief the parliamentarians.
Finally, one last major issue concerns the introduction of a compulsory fee for the indexing of images proposed by search engines. These engines will have to pay for the right to index photos and illustrations and to present them in search results. All images published on the web will be automatically managed by the beneficiaries’ rights management companies. This forced affiliation unfortunately does not make it possible to identify the authors, nor the legal status of the content. The sums will be paid directly by the search engines to these collecting societies, without the authors receiving anything. The most serious aspect, from our viewpoint, is that this scheme renders Creative Commons licences completely meaningless. For this reason, a group of associations has been established to come up with a suitable response to this ultimate attack, to get the media involved, and to organise events focusing on open cultural content.
Far from tarnishing our association’s image, these various policy positions ensure that Wikimedia France is seen as a key player. For this reason, we were chosen to represent civil society and join the programme committee, as part of the Open Government Partnership, the summit of which will be held next December in Paris.
→ See also Progress report
Lobbying is a new activity for Wikimedia France. A new but nevertheless necessary activity. We were not initially prepared for such challenges and such practices. Despite this, it would not be modest to say that we can be proud of the results obtained:
- Successfully having the concept of "freedom of panorama" enshrined in French law ;
- Massive support from the public and our communities ;
- Contact established with several parliamentarians ;
- Increased lobbying skills ;
- The creation of an operational network of partner associations.
However, this work shows the need to organise ourselves internally to deal with changes in the environment. The public authorities must be made aware of the movement’s expertise and legitimacy. This is one of our aims for the years to come.
Focus 6: Consolidating our organisation
List of actions implemented :
- The IDEAS label ;
- "Éducation populaire" approval by the Minister of Youth Affairs and Sports;
- Submission of an application for recognised public utility status ;
- Drafting of a new strategic plan ;
- Production of goodies and the opening of an online store ;
- Replacement of our CRM system.
For three years now, Wikimedia France has been increasingly demonstrating its management credentials. Whatever the field in which we are involved, we always try to carry out an external evaluation of our services and organisation. This evaluation can be performed by partners, who check our reliability or our compliance with their values and objectives. It may also be performed by a trusted third party on behalf of another organisation. This is the case with IDEAS, the purpose of which is to reassure the general public (and particularly donors) that our activities comply with the social aims we set ourselves. We are fully aware that our image is a fragile one but that it is nevertheless our best asset. Our image guarantees generosity from the public, the support of cultural institutions and authorities, or the support of political stakeholders, etc. For this reason, we are constantly assessing the way we operate and the quality of our work. During the period in question, we carried out work on our association’s “showcase” (its website) but also on what sort of image we convey to our donors or on the credibility we have when working in an educational capacity with active adults.
Grounds for satisfaction
The year gone by has been chiefly focused on preparing a strategy concerning the graphical redesign of the association’s main website. In addition to presenting the work and activities of Wikimedia France, we wanted to include the blog, to bring in a higher number of visitors. The complete visual mock-up was therefore created in advance, in order that the chosen service provider only needed to integrate this.
Areas for improvement
Problems were encountered with the service provider we selected and the redesign of our website therefore had to be stopped in the early summer. The result was not in line with our expectations and the project was therefore handled in-house, based on the visual brief and the inventory of requirements carried out in early 2015.
Goodies are a great way to forge links within communities. Sometimes they are a sign of belonging and sometimes they convey shared values. For this reason, we felt that it was important to produce items including messages in French and matching the wishes and activities of our community. The year 2014-2015 included plenty of highlights with the success of the WikiCheese evenings and of the first WikiMOOC on contributing to Wikipedia, or the preparation of the first French language Wikiconvention. We drew upon these highlights for inspiration when launching the production of T-shirts for WikiCheese aficionados and the WikiMOOC team, then for the Wikiconvention we had mugs, totes bags and eco-cups printed up. Additionally, we also focused on the movement’s showcase projects, proposing Wikipedia/Wiktionary/Wikimedia Commons mugs in addition to a humorous Wikidata USB memory stick. The new financial year got underway with the sale of these items and we complied with the commitment we made vis-a-vis the WMF, namely not to make this a source of revenue. Each item is therefore sold at cost price. In the near future, our promotional items will be distributed via a platform managed by French open source project associations, subject to conditions similar to those described above.
As we explained in our previous report, we encountered serious difficulties in maintaining our CRM system. Wikimedia France had invested in the development of CiviCRM, an open source software solution which it was believed would meet our professional requirements and our ideological aspirations. However, a shortage of developers and of reliable service providers made it impossible for us to resolve the problems arising and led to serious disruption in our contacts both with our members and donors. We sought new solutions, met with numerous service providers and finally opted for iRaiser, a Paris-based software-as-a-service solution specialised for non-profits. During the summer of 2016, we should conclude a financial agreement and the first use of the new system should take place around October-November 2016.
In 2015, we obtained approval from a certification body (IDEAS) based on several criteria: governance rules in addition to HR, accountancy and management practices, etc. It took 10 months to create and collect the items needed to prepare the application (chiefly internal memos) and to hold discussions with volunteers from the quality and strategy working groups to prepare our plans. A jury comprised of accountants met in December 2015, and following a final interview we were awarded this label, which is chiefly intended to reassure our current donors and to attract new ones.
In 2016, it was the turn of the Ministère de la Ville, de la Jeunesse et des Sports (Ministry of urban affairs, youth and sport), to give us its vote of confidence in the form of "Éducation populaire"(popular education) approval. After obtaining the much coveted "Éducation nationale" approval, this is now the second time that the French state has formally recognised our association in this way.
All of these labels and recognitions confirming the seriousness of our approach and of our work will help us when it comes to obtaining the ultimate recognition for an association: Reconnaissance d'Utilité Publique (RUP - recognition of public utility status). The RUP is by far the best known label and the one which has the best image in the eyes of the general public and particularly of major donors. It also offers significant fiscal benefits. An application has been under examination since December 2015 by the Ministry of the Interior’s associations bureau.
→ For IDEAS, see also progress report
The previous action plan is fast approaching its expiry date and we have started planning a new version. This plan initially had several objectives. Firstly, to create a roadmap and to define the guidelines we wished to set our association. Secondly we were keen to unite everyone and offer a framework and a benchmark for all our members. And finally, we sought to provide visibility concerning our activities by presenting these in a more structured way. Although the first two points succeeded in obtaining the desired results with our first action plan, the last needs to undergo a number of improvements. What’s more, for its part as the Wikimedia Foundation has clarified its objectives (through the introduction of Global Metrics) and WMFr needs to take account of these new factors. The result is a new action plan, which has three instead of six operational themes:
- Content development ;
- Organising the communities ;
- The promotion and defence of projects.
As well as taking account of the priorities set by the Wikimedia Foundation, the challenge for this new plan is to ensure that the general public better understand our activities. This challenge will be a useful one for us as the various labels obtained also require greater transparency in the use of our funds. Accordingly, we have isolated the funds related to the general operation of the association (management costs) and the costs related to the collection of funds in two dedicated themes (4 and 5).
This new plan has already been adopted by the Executive Board and will take effect ready for next financial year.
In order to be able to guarantee greater visibility for our activities with our different partners, we have made a point of honour of carrying out communication and information campaigns according to the events in question. Whether for blog articles or publications on the social networks, everything is designed and planned during the meetings of the editorial committee, which includes employees and volunteers from the “Promotion and Communication” group. Consequently, all of our events, from the editathons to the various national and international conventions, are systematically covered on our blog and our Facebook and Twitter pages. In order to ensure that our weekly posts have greater impact and visibility, we attach great importance to the creation of pictures and other visual material to improve our audience score. However, we need to plan the creation of pictures further in advance deducting the number of photos uploaded through activities such as the "Été des régions Wikipedia" in order to avoid reacting too late, and to be able to better manage the number of people with access to the administration interface for the blog and the social network pages.
The work we carry out on our image and reputation requires a non-negligible investment, despite the fact that this is today second nature to us. The projects undertaken this year required particular energy as they generally concerned the acquisition process or had ambitious objectives. We have reviewed our communication tools and pursued major certifications. Eventually this will require nothing more than maintenance. It may have seemed wasteful to dissipate our efforts across three certifications. In fact, we now know that it is often more “economical” to carry out these procedures simultaneously as the requested information from the bodies concerned is often similar. In this case, it’s better to duplicate the work than to have to start from scratch all over again one or two years later.
Revenues received during this period (6 month for progress report, 12 months for impact report)
Please use the exchange rate in your APG proposal. 1 € = 1.11903 $
Table 2 Please report all spending in the currency of your grant unless US$ is requested.
- Please also include any in-kind contributions or resources that you have received in this revenues table. This might include donated office space, services, prizes, food, etc. If you are to provide a monetary equivalent (e.g. $500 for food from Organization X for service Y), please include it in this table. Otherwise, please highlight the contribution, as well as the name of the partner, in the notes section.
Revenue source Currency Anticipated Q1 Q2 Q3 Q4 Cumulative Anticipated ($US)* Cumulative ($US)* Explanation of variances from plan FDC Grant € 600,000 - - - 540,000 540,000 671,418 604,276 Direct Donations € 359,345 - 301,010 - 79,317 380,326 402,118 425,596 A little better than expected due to strong (but unplanned) mobilization of additional staff members during the fundraising campaign. Direct débit donations € - - - - - - - - Included in Direct Donations Memberships € 2,000 - 220 - 7,526 7,746 2,238 8,668 Many members make an additional donation when joining the organization. These donations are accounted as memberships. Some benefactors also pay a substantially larger fee that regular members. The anticipated amount was a vers conservative estimation not including these additional donations and benefactors, which are very versatile. Sponsorship € - - - - - - - - Included in Grants. Grants € 45,000 - 22,574 - 38,310 60,884 50,356 68,131 Including Sponsorship, Call for project and Charity products.
Flagship projects such as Lingua Libre and WikiConvention brought more support from public and private sponsors than anticipated.
Call for project € - - - - - - - - Included in Grants. Crowdfunding € 10,000 - - - - - 11,190 - We chose to delay the planned crowdfunding operation, as the intended volunteers were focused on organizing the WikiConvention in Paris. E-shop € 1,500 - - - - - 1,678 - The opening of our new e-shop is on track. First sales of goodies were made during french WikiConvention in july. Charity products € - - - - - - - - Included in Grants. Transfers of operating charges € - - 280 - 20,933 21,213 - 23,737 TOTAL € 1,017,845 - 324,325 - 694,491 1,018,816 1,138,999 1,140,085 The fundraising campaign this year was rather unusual and difficult. The social context in France by the end of 2015 made it difficult to raise funds and we had to react swiftly to maintain our revenue stream. More staff was dedicated to support the campaign at the turn of the year, delaying other projects such as the revamping of our web site, launching a new crowdfunding operation and a new e-shop. But thanks to this effort, the fundraising finally was successful and partly compensated the FDC Grant drop. We could also collect grants from public and private sponsors for most of our large projects and complete our revenues.
* Provide estimates in US Dollars
Spending during this period (6 month for progress report, 12 months for impact report)
Please use the exchange rate in your APG proposal.
Table 3 Please report all spending in the currency of your grant unless US$ is requested.
- (The "budgeted" amount is the total planned for the year as submitted in your proposal form or your revised plan, and the "cumulative" column refers to the total spent to date this year. The "percentage spent to date" is the ratio of the cumulative amount spent over the budgeted amount.)
Expense Currency Budgeted Q1 Q2 Q3 Q4 Cumulative Budgeted ($US)* Cumulative ($US)* Percentage spent to date Explanation of variances from plan Focus 1 € 75,445 - 35,568 - 36,568 72,136 84,425 80,722 96% Insignificant gap. Focus 2 € 191,700 - 64,732 - 69,979 134,711 214,518 150,745 70% Despite the growth of our local groups, expenses remained lower than expected. Local groups mostly do not request or require support for local scale actions. Focus 3 € 112,899 - 42,888 - 77,036 119,924 126,337 134,198 106% Insignificant gap. Focus 4 € 64,572 - 33,686 - 23,604 57,290 72,258 64,109 89% This focus suffered of unexpected work load during our fundraising campaing and the departure of one staff member. Focus 5 € 97,812 - 47,189 - 46,871 94,059 109,454 105,254 96% Insignificant gap. Focus 6 € 180,037 - 89,092 - 82,298 171,390 201,466 191,790 95% Insignificant gap. Functionning € 295,434 - 162,693 - 183,326 346,019 330,599 387,205 117% Insignificant gap. TOTAL € 1,017,899 - 475,847 - 519,681 995,528 1,139,059 1,114,025 98% Insignificant gap. Staff expenses (duty free) € 368,652 - 182,715 - 186,165 368,880 412,532 412,788 100% This amount is included in the expenditure of each focus
* Provide estimates in US Dollars
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Resources to plan for measurement
- Global metrics are an important starting point for grantees when it comes to measuring programmatic impact (Learning Patterns and Tutorial) but don’t stop there.
- Logic Models provide a framework for mapping your pathway to impact through the cause and effect chain from inputs to outputs to outcomes. Develop a logic model to map out your theory of change and determine the metrics and measures for your programs.
- Importantly, both qualitative and quantitative measures are important so consider both as you determine measures for your evaluation and be sure to ask the right questions to be sure to capture your program stories.
Resources for storytelling
- WMF storytelling series and toolkit (DRAFT)
- Online workshop on Storytelling. By Frameworks institute
- The origin of storytelling
- Story frames, with a focus on news-worthiness.
- Reading guide: Storytelling and Social change. By Working Narratives
- The uses of the story.
- Case studies.
- Blog: 3 Tips on telling stories that move people to action. By Paul VanDeCarr (Working Narratives), on Philanthropy.com
- Building bridges using narrative techniques. By Sparknow.net
- Differences between a report and a story
- Question guides and exercises.
- Guide: Tools for Knowledge and Learning. By Overseas Development Institute (UK).
- Developing a strategy
- Collaboration mechanisms
- Knowledge sharing and learning
- Capturing and storing knowledge.