Movement Strategy/Recommendations/Iteration 3/Improve User Experience/ar

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This page is a translated version of the page Movement Strategy/Recommendations/Iteration 3/Improve User Experience and the translation is 37% complete.
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تحسين تجربة الاستخدام
الارتباط بالتوصيات الأخرى
الارتباط بالتوصيات الأخرى

This recommendation proposes the idea of evaluating and making changes to our systems so that they better serve the needs of our stakeholders. These ideas are discussed in the ‘Create Cultural Change for Inclusive Communities’, ‘Promote Sustainability and Resilience’, ‘Provide for Safety and Security’, and ‘Coordinate Across Stakeholders’.

ماذا؟
من أجل "أن تصبح حركتنا هي البنية التحتية الأساسية لمنظومة المعرفة الحرة"، نحتاج، كحركة،إلى تحسين تصميم منصاتنا باستمرار لتمكين الجميع - بصرف النظر عن جنسهم أو ثقافتهم أو خلفيتهم التقنية أو قدراتهم الجسدية والعقلية[1] - من الاستمتاع بتجربة مرنة وفعالة وإيجابية خلال التشاور والمساهمة في المعرفة في جميع أنحاء منظومة ويكيميديا.

ينص التوجه الاستراتيجي أيضًا على أنه "يجب على أي شخص يشارك رؤيتنا أن يكون قادرًا على الانضمام إلينا"، لذلك يجب أن نسعى جاهدين نحو تحقيق واقع لا يتم فيه إعاقة تقدم الأشخاص بأي شكل من الأشكال بسبب الحواجز ذات الصلة أو الاحتياجات غير المُعالجة من قِبل تقنيتنا والأشخاص التابعين لنا. يجب أن نشجع المجتمعات على العمل من أجل تشكيل المشاريع لتتناسب مع احتياجات أولئك الذين يستخدمونها كمستهلكين للمعرفة، إلى جانب أولئك الذين لم يشاركوا بعد كمساهمين.

لماذا؟
لماذا؟

For knowledge consumers, focusing on improving the user experience for any Wikimedia platform is strategic when considering technological changes.[2] To focus on delivering engaging, free knowledge consumption experiences, it is necessary to embrace technological advancements.[3] With the increasing diversity of devices, interfaces, and interactions with all sorts of intelligent virtual assistants, we must pay attention to both the information of knowledge and how it is consumed.[4] For contributors, ensuring that everyone is included and has opportunities to learn and contribute is a matter of equity and knowledge integrity; the risk of exclusion has direct repercussions in shrinking the base of contributors and threatening the future sustainability, accuracy, and relevance of the Movement.[5]

Having a good user experience is part of the cultural change that we desire for this Movement and guarantees the community's participation and diversity.[6] Participation affects not only the quality of our work, but also the continuity of the project, which often relies on communities whose core editors — both in terms of number of edits and the functional role they occupy — are still the same ones as five to ten years ago.[7]

In the current Wikimedia structural reality, content is central with all the processes, tools, platforms, and even communication channels orbiting around it. Though this structure has been successful in achieving popularity and replication across communities, it has also become an obstacle for engaging with other knowledge communities.[8] Having a good user experience requires continually improving on multiple dimensions and taking a more people-centered approach in the way we operate.[9] For example, the first experiences newcomers have and their ability to access learning resources, mentors, or guidance to perform any task is especially crucial for fostering their retention and continued engagement.[10]

Ensuring a space free of conflict, or with mechanisms to mitigate conflict, is fundamental and benefits all contributors.[11] The specific solutions could range from hiring staffing dedicated to conflict resolution, to defining clear processes and follow-up practices, to training.[12] Toxic environments[13] can affect contributors based on their individual characteristics;[14] there should be clear understanding in the communities of the existence of toxicity as well as about how to both prevent it and address it if it arises.[15]

كيف؟
كيف؟

To improve the user experience in both the consultation and contribution to knowledge throughout the Wikimedia ecosystem, we recommend an approach based on several actions. Enhancing the user experience requires following a people-centered, iterative process of research and analysis, proposal and testing of changes, and dissemination of the results among all the stakeholders.

In Wikimedia, this involves both the designers, technical developers, and the communities, ultimately responsible for accepting or discarding the implementation of these changes. For this, communities must be aware of the current state of the situation and take responsibility for the platform, accepting and encouraging the changes which address the barriers and needs that prevent their growth, diversification, and participation throughout the world. To raise awareness, we must visualize the degree of satisfaction of every product and functionality in a transparent and findable way, so that they can be constantly monitored by any stakeholder, and receive suggestions for improvement or query the attention of the development teams.

In our Movement,[16] the research and analysis of the user experience requires observing the interactions within and outside our platforms to evaluate the impact of a diverse range of both technological and human aspects that affect it, such as the platform technological characteristics,[17] social conflicts,[18] lack of access to suitable learning resources,[19] among others. In addition, it must take into account a diverse range of advanced user roles requiring highly specialized workflows, technical contributors[20] (such as template maintainers or Cloud Services tool developers), as well as those of newcomers and emerging communities.

Any changes proposed must be tested to ensure usability and accessibility while safeguarding the privacy and security of users.[21] Feedback from newcomers is particularly valuable for evaluating best practices, as experienced contributors may have already developed workarounds for system limitations.[22] In general, having a wide pool of users who test technology will guarantee good usability, which is especially key for newcomers[23] and is essential to guarantee our growth and diversity.[24]

Based on current reported feedback and results, the user experience would improve by including, welcoming, and appreciating newcomers,[25] with easy-to-find and easy-to-access resources, active outreach, and support programs. Mentorship programs, in order to facilitate learning processes, have previously been effective.[26] For all users, transparency of the platform’s functionalities, availability of learning resources and training, and clear reporting channels to escalate access, human, or technological concerns with appropriate urgency (e.g., fix the platform for the visually impaired) are needed. Policies for conflict management must provide methods to deal with issues before, during, and after.[27]

The development of solutions to these identified needs and problems must be prioritized with urgency and receive constant attention by developers and designers to ensure the goal of including future communities. To advance the development of new interfaces and other more speculative features, following new technological trends and those on the horizon, we encourage the creation of a new communication space to continue developing the software in coordination with Third-party developers.[28]

النتائج المتوقعة
التقنية
  • إشراك ممثلي جميع الأطراف في عملية متكررة لأبحاث تجارب الاستخدام داخل منصاتنا وخارجها لاقتراح التغييرات واختبارها وتنفيذها.
  • توفير تحسينات تقنية سهلة الاستخدام تم اختبارها مع عينة تمثيلية واسعة من المساهمين الحاليين والأعضاء الجدد المحتملين[29].
  • توفير واجهات استخدام مصممة خصيصًا لمجموعة كبيرة من الأجهزة، مثل: الهواتف المحمولة وأجهزة الكمبيوتر، بحيث يمكن للمستخدمين المساهمة في سياقات متنوعة[30].
  • تزويد الوافدين الجدد بموارد يسهل العثور عليها وفهمها، مثل: وسائط تقدم المشاريع وواجهات توجيه تساعد على التعلم بشكل مستقل[31].
  • توفير مسارات سهلة الولوج للمستخدمين للإبلاغ عن الحوادث، سواء الفنية أو البشرية، ومعالجتها بفعالية، وبصورة عاجلة مناسبة، بصرف النظر عن اللغة أو الموقع، مع احترام الخصوصية[32].
  • توفير آليات جديدة تتيح العثور على النظراء ذوي نفس الاهتمامات والأدوار والأهداف إلى جانب قنوات اتصال للتفاعل والتعاون.
  • توفير آليات تسمح للمستخدمين بتقديم ملاحظات حول درجة الرضا عن كل منصة ووظيفة، وتوفير طريقة سهلة لوصول الجميع إلى هذه المعلومات.
  • ضمان امتثال منصاتنا لإرشادات الإتاحة الأكثر تقدماً (إرشادات إتاحة محتوى الويب، أفضل الممارسات مع الويب المحمول التي نشرتها رابطة الشبكة العالمية، وما إلى ذلك)، على سبيل المثال: من خلال أحجام الخطوط المتنوعة لضعاف البصر أو مقاطع الفيديو المزودة بترجمة نصية لضعاف السمع[33].
  • تسهيل طرق اقتراح وإنشاء مواقع ويكيميديا جديدة (بما في ذلك نسخ اللغات الجديدة) وإعادة استخدام ميزات البرامج التي طورها أعضاء المجتمع[34].
  • الاستثمار في تزويد المبرمجين بالأدوات الفعالة والمستخدمة للسماح للمساهمين التقنيين ببناء أدواتهم وتطويرها[35].
  • خلق فضاء للتواصل مع المبرمجين الخارجيين لتشجيع تحسين برامجنا بهدف إنشاء واجهات جديدة بناءً على الاتجاهات التكنولوجية مثل مستعرضات الواقع المعزز أو نظارات إنترنت الأشياء التي تعمل على تحسين تجارب استخدام مشاريعنا.
الأشخاص
  • توفير التدريب لتجنب النزاعات، وللتمكن من الوساطة وحل النزاعات عند حدوثها، وتطبيق أفضل الممارسات في أعقاب أي نزاع لتجنب تكرار الأحداث في المستقبل[36].
  • توفير بيئة مرحبة من خلال البرامج القائمة على المراقبة والتي تصل إلى الوافدين الجدد باستخدام أفضل الممارسات داخل وخارج الحركة لمساعدتهم وتوجيههم في المساهمة[37].
المراجع
المراجع
  1. ↑ Community Health R12: Investing in equity-centered technologies, Community Survey Analysis: Diversity, Q4, “helping with more reliable internet access, for example by mobile, including improving the mobile interface”.
  2. ↑ DRC strategy salon, September 2019, Advocacy thematic area.
  3. ↑ WM Austria, June 2019, Diversity thematic area, Hindi community conversations, June 2019, Product & Technology thematic area.
  4. ↑ Considering 2030: Future technology trends that will impact the Wikimedia Movement.
  5. ↑ French Community, July 2019, Diversity thematic area, Igbo Youth Salon, August 2019, Diversity thematic area.
  6. ↑ Levant Strategy Salon, August 2019, capacity building thematic area.
  7. ↑ AB Cycle 2 Insights summary.
  8. ↑ Diversity R1: Introducing people-centered principles within the Wikimedia Movement.
  9. ↑ Diversity R1: Introducing people-centered principles within the Wikimedia Movement, Diversity R4: Planned community diversification.
  10. ↑ Community Health R6: Newcomers are a key indicator to the success of the Movement, Diversity R1: Introducing people-centered principles within the Wikimedia Movement, ESEAP Strategy Summit: Community Health notes, Wikipedia:Community health initiative on English Wikipedia/Research about Administrators' Noticeboard Incidents.
  11. ↑ “Help/train affiliates about conflict resolution and management skills” Arabic Speaking Community - June 2019, Community Health R4: Structure for handling conflicts- before, during and after.
  12. ↑ Community Health R4: Structure for handling conflicts- before, during and after, Roles & Responsibilities: Scenario (Hybrid).
  13. ↑ Research:Detox/Resources, Cycle 2 Final summary.
  14. ↑ Ranging from gender, sexual orientation or ethnicity to topical or project interests. Women and Wikimedia Survey 2011: How do respondents feel they are treated?, WikiDivCon plenary - Gender Diversity Mapping, New Voices Synthesis report (July 2017).
  15. ↑ Community Health R7: “Democratizing” participation.
  16. ↑ In addition to current users, we need to estimate for potential user base. Diversity R3: Redesigning the platforms for more diversity of people and content experiences.
  17. ↑ Community Health R12: Investing in equity-centered technologies, Product & Technology R6B: Modernize Technical Contributor Tooling.
  18. ↑ Community Health R4: Structure for handling conflicts- before, during and after.
  19. ↑ Advocacy R4: Knowledge management.
  20. ↑ Product & Technology R6B: Modernize Technical Contributor Tooling.
  21. ↑ Community Health R8: Privacy and security for everyone.
  22. ↑ Diversity R3: Redesigning the platforms for more diversity of people and content experiences.
  23. ↑ Diversity R3: Redesigning the platforms for more diversity of people and content experiences.
  24. ↑ Diversity R1: Introducing people-centered principles within the Wikimedia Movement, Diversity R3: Redesigning the platforms for more diversity of people and content experiences.
  25. ↑ Community Survey Analysis: Diversity, Q2, “mentoring newcomers and improving community”, Cycle 2 report.
  26. ↑ Community Health R6: Newcomers are a key indicator to the success of the Movement, Cycle 1 Report.
  27. ↑ Community Health R4: Structure for handling conflicts- before, during and after.
  28. ↑ Product & Technology R7: Realize the Potential of the Third-Party Ecosystem.
  29. ↑ Diversity R3: Redesigning the platforms for more diversity of people and content experiences.
  30. ↑ Community Survey Analysis: Diversity, Q4, “helping with more reliable internet access, for example by mobile, including improving the mobile interface”. Diversity R3: Redesigning the platforms for more diversity of people and content experiences.
  31. ↑ Community Health R6: Newcomers are a key indicator to the success of the Movement.
  32. ↑ Community Health R4: Structure for handling conflicts- before, during and after; Community Health R8: Privacy and security for everyone.
  33. ↑ Diversity R3: Redesigning the platforms for more diversity of people and content experiences; Web Content Accessibility Guidelines (WCAG) Overview.
  34. ↑ Diversity R3: Redesigning the platforms for more diversity of people and content experiences.
  35. ↑ Product & Technology R6B: Modernize Technical Contributor Tooling.
  36. ↑ Community Health R4: Structure for handling conflicts- before, during and after.
  37. ↑ Community Health R6: Newcomers are a key indicator to the success of the Movement, Community Survey Analysis: Advocacy, Q2.
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