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Community health initiative/User reporting system/Background discussions and research

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The following are links to discussions and information pertinent to the WMF's Anti-Harassment Tools team 2018 project of building improved tools and workflows to report harassment.

2017 Insights survey

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From the 2017 CE Insights survey:

  • In the past six months, how often did you report to the following groups for being harassed or attacked:
    • Functionaries (117.01) — 32% yes
    • Other volunteers (117.02) — 36% yes
    • WMF staff (117.03) — 9% yes
    • Staff of chapters or affiliates (117.04) — 9% yes
  • To what extent was the problem resolved the last time you reported it to:
    • Functionaries (119.01) — 60% not at all resolved
    • Other volunteers (119.02) — 56% not at all resolved
    • WMF staff (119.03) — 76% not at all resolved
    • Staff of chapters or affiliates (119.04) — 79% not at all resolved
  • Overall, how useful was the response you received the last time you reported it to:
    • Functionaries (118.01) — 54% not at all useful
    • Other volunteers (118.02) — 48% not at all useful
    • WMF staff (118.03) — 77% not at all useful
    • Staff of chapters or affiliates (118.04) — 75% not at all useful
  • The following community processes are used for dealing with user behavior. To what extent do they need improvement?
    • Tools and processes for reporting users (113.01) — 50% Quite a bit+
    • Noticeboards (113.02) — 43%
    • Blocking tools (113.03) — 43%
    • Admin selection and review process (113.04) — 48%
    • Policies (113.05) — 49%
    • Other (113.06) — 58%
    • Banning tools (113.07) — 43%

IdeaLab submissions

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English Wikipedia Talk page comments

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