騷擾

什麼是騷擾？

騷擾的定義通常會有所不同，具體取決於騷擾發生的背景。其能夠以多種形式出現，一些比其他形式更好地定義，並非所有形式都易於檢測。 在線上互動的情況下，騷擾通常被認為是在個人或群體之間對另一個人或群體進行的系統性和/或持續的、不受歡迎的、令人討厭的、超出社會可接受範圍和/或超出社群規範的行為的統稱。

Throw the element of fear into the mix [the intent to cause fear to the affected individual(s) through the aforementioned behaviour], and you have upgraded to one specific form of harassment: stalking. This [the element of fear] can also be what distinguishes criminal harassment from civil harassment, although this can vary from one country/state to the next, depending on statutes.

騷擾可能以多種不同的形式表現出來。在wiki-universe中，其可能包括（但不限於）：

• offensive comments related to gender identity or expression, sexual orientation, disability, physical appearance, race, ethnicity, political affiliation, or religion;
• violence, threats of violence, implications of violence, deliberate intimidation, and personal attacks;
• inappropriate and unwelcome sexual advances, or verbal comments of sexual nature in within a non-sexual context (sexual harassment);
• systematic online or offline following, or continued one-on-one communications or outreach after being asked to cease (stalking);
• sustained disruption of discussion (trolling and/or flaming);
• deliberately revealing a person's identity or personal information not previously published, without their consent (doxing);
• publication of non-harassing private communication.

如果遇到騷擾，我該怎麼辦？

遇到騷擾時的最佳行動方案可能會有很大差異，具體取決於具體情況、騷擾程度和當時情況。在一個案例中可能起作用的東西可能在另一個案例中不起作用，即使它們在初次出現時似乎相似。因為受到受騷擾者控制之外的變量影響，可能會導致以下選項中沒有一個可行，請再三注意：

無視

There are situations in which the harassment is a low-level, circumstantial or single occurrence incident. There is no hard rule on what level of engagement in the Wikimedia projects may result in one being harassed; it could be linked to editing a specific article, or contributing to a specific discussion that may be within or outside one’s usual topics of interest. More often than not, this will be low-level, non-physical harassment where ignoring (not reacting/responding to the harasser’s comments) may be all that’s needed in order for it to de-escalate/stop.

Request for the contact/conduct to cease

In some cases, making an explicit request to the other person to stop contacting you (or conducting themselves in a harassing manner) may also work. This is something you can consider in cases of repeated and unwanted (direct or indirect) contact or unwelcome physical contact, especially if it has not been clear to the other person that their actions are unwanted. If you feel comfortable making that explicit clarification, it could help resolve the situation without further reporting.

Contact local law enforcement

If you feel immediately threatened or that your safety has been compromised as a result of harassment you have experienced, you may want to consider contacting your local authorities, as they are usually in position to act faster than any entity contacted through alternative reporting channels. Of course, outreach to the police may not always be the best option and should only be done if you feel comfortable doing so. It is possible that the conduct you are reporting may be criminal, in which case law enforcement will likely want to hear from you directly about your experience. Even if they are not able to do something at the time you contact them, it helps having your report on their records for future reference. The Foundation can work with them if they have questions or need technical data we may hold in relation to your on-wiki experience, so you can also encourage them to reach us directly if they require further assistance.

寻求法律援助

This may be an option worth considering, especially in cases of egregious and/or prolonged harassment where considerable stress is caused. Outreach to a legal counsel local to you could help you explore your options, if you are considering pursuing the matter through the legal avenue. Often, local lawyers will charge either a very small fee or no fee at all for an initial consultation.

Although the Foundation’s Legal team can not offer legal advice to community members, they may be able to help you understand the legal landscape and offer a referral for legal counsels in your country/region that you can consider, under the Community Health Legal Defense program. In specific situations, it may also be possible for your legal case to be funded, under this program. You can reach the legal team directly via legal@wikimedia.org, or you may be referred to them through the Trust and Safety team if deemed a good option for your case. You should receive an initial response within seven business days. Remember that if you feel your safety is imminently at risk, contacting local authorities should be your priority. Threats of harm in general can also be reported to the Foundation, in line with the reporting protocol described here.

If legal action is taken against you, as part of ongoing harassment against you, you may be eligible for assistance by the Foundation. You can see more information and eligibility criteria under the Legal Fees Assistance program page.

联络维基媒体基金会的信任与安全团队

If you are experiencing repeated harassment or sexual harassment, you can reach out to the Foundation’s Trust and Safety task force, where all team members are trained to review and assess cases of harassment.

Your contact to Trust and Safety is kept confidential, so no details about your experience will be shared publicly or with the person you are reporting. Sending an email to cawikimediaorg will automatically open a case file about your issue. Leaving messages on Trust & Safety team members’ (or other) talk pages about the harassment you have experienced is not the appropriate way to report it to Trust & Safety.

It should be noted that depending on the level and type of harassment you have experienced, it may not always be possible for actions to be taken by the Foundation. This doesn’t mean that your experience is of less importance or that the reported conduct is endorsed; rather that the specifics of your situation may not rise to the level of Office actions at the time of your report. We always want to help, if we are able to, so don’t be deterred to report by the possibility that no actions may be possible at that time; having your report on record may help build a stronger case over time, which may eventually warrant actions on our side.

Submit an off-wiki report

If the harassment you are experiencing because or as a result of your involvement with the Wikimedia projects is taking place online but off-wiki, you may also want to explore the options for reporting the harassing conduct in the respective platform where it has taken place. Do make sure that you keep a record (screenshot and/or archive of the page to Internet Archive) of the harassing content/activity before reporting it, so that it may be considered if you reach the Foundation’s Trust & Safety team as well.

寻求其他支持

Sometimes, harassment can have lasting effects and it is important that you take care of yourself. Taking a break and/or removing yourself from a toxic situation can offer a safe enough distance where healing can begin to take place. This process can be often aided with the assistance of professionals who are trained to offer the type of support and counseling that enables a steady and speedy recovery. For this you can consider some of the options listed under our Harassment resources page, as well as under our Mental Health resources page.

我应当提供哪些信息？

问题的摘要

When contacting Trust & Safety, it is most helpful if you include a succinct summary of your experience, any background information as well as links where the reported conduct/content can be seen.

何人？如何？何地？何時？

有關誰（或您懷疑）騷擾您的信息非常有用，騷擾內容出現的網址亦是如此，這些資料可以是維基線上或維基線下的。如果出現非維基騷擾，這亦應該與閣下參與維基媒體項目的行為有關，因為與維基媒體項目無關的一般性騷擾，並非我們能夠給予協助的事件。

翻譯

如果閣下使用非英語語言報告內容，則需要更長時間才能對其進行審核，因為如果信任與安全不涵蓋所提交內容所用語言，那麼就必須將翻譯工作外包。如果閣下還需要在報告中包含關鍵文本的翻譯，那麼它總是有助於加快審核速度（特別是如果需要提交截圖，無法將文本複制並粘貼到機器翻譯工具中的情況下）。

Requested action

It is very helpful for us to have an idea of what kind of action/support you are seeking when reaching out to Trust & Safety. For an idea of possible actions, you can take a look at the Foundation’s Office actions page.

一旦我報告了騷擾後，我應該做什麼？

在向基金會的「信任與安全團隊」提交報告後，閣下將於兩個工作日內收到收到報告的確認。信任與安全團隊就單個報告的周轉時間大約為4週；因此，您應該大致預期可能受到的報告結果。當然，這個時間範圍可能會有所不同，因其視乎具體情況而決定。長期騷擾或團體與團體騷擾的報告可能需要花費更多的時間來審查，因其可能需要審查幾個活動部份，並且可能需要考慮其他證供。