Community Advocacy (CA) serves the Wikimedia Foundation, readers and contributors by providing support on Foundation initiatives with a focus on community consultations, governance, and training. CA comprises part of the Community Engagement department and works closely with the Legal team. Much of our time is spent "fire-fighting" and triaging customer service contacts to get them to the correct group of editing volunteers. We also monitor issues of emerging concern for the communities and provide support to other departments so that they can effectively work with the community.
We provide support on the rollout of major changes, such as legal policy updates and OTRS software upgrades.
We liaise closely with volunteers in various community-created groups such as OTRS email volunteer response team, CheckUser teams, the cross-wiki Ombudsman Commission, arbitration committees, Oversighters, election committee, and other global functionaries. The CA team works to build bridges between our international and linguistically diverse editor base and maintains contact with communities across the globe.
Trust & Safety
We support a healthy environment on our projects through several work areas. Among other measures, we operate email lists for major problems on Wikimedia projects, including suicide threats, threats of violence, and child pornography. We also own the policies regarding Wikimedia Foundation bans of users from the projects and WMF-funded or supported events, and we work with other internal teams to address concerns about user privacy and freedom.
Throughout FY 2015-2016, CA will be researching harassment and behavioral issues. We are conducting discussions with contributors, stakeholders, and the academic community, gathering data on how other online organizations address such matters (what works and what doesn’t) and how various Wikimedia communities handle issues. For some of the resources we are investigating, see Citations on Harassment and Behavioral Issues. For a list of NGOs that support victims of harassment or the fight against harassment, see Support.
Wikimedia Foundation staff support
We assist staff routinely with community and content related concerns, including processing DMCA takedown and notification requirements and, where necessary, responding to search warrants and legally valid subpoenas. We help onboard new staff about community norms and practices, and we manage requests for advanced user rights required for staff members to do their work by assessing needs and liaising with the stewards.
Internal tools and processes creation
The CA team responds to or redirects postal mail sent to the Wikimedia Foundation by readers, community members, and others; it also responds to or processes emails addressed to the Wikimedia Foundation via the email@example.com email system. We act as the non-technical product owner of the mailing lists, among other duties overseeing the creation of lists by authorized community members.
Philippe registered as a user on the English language Wikipedia as User:Philippe on 28 May 2006. He was an administrator on Wikipedia and helped to develop processes for elections for the Board of Trustees. He started his work with the Wikimedia Foundation a little over three years later on 15 July 2009 as Facilitator for the Strategy project. Thereafter, he became involved in Fundraising in 2010, serving as the Head of Reader Relations in 2010 and 2011 until he became the Director of Community Advocacy.
James joined the movement as User:Jamesofur on 22 November 2006. He came on board with the Wikimedia Foundation in August 2010, originally as an Associate Community Officer for the fundraiser and has since then contributed in many areas, including as Wikimedia Fellow, Business Analyst, and Manager Wikimedia Merchandise. He is currently a Community Advocate and Project Manager.
Maggie created an account on the English Wikipedia as User:Moonriddengirl on 8 April 2007. There, she dedicated a good bit of her time to administrative work, particularly in the area of copyright cleanup, and to creating articles as a member of the albums WikiProject. She joined the Wikimedia Foundation as its first Community Liaison in May 2011. She is the Senior Community Advocate.
Patrick registered as User:The Interior on Christmas Day 2008. With a focus on topics related to his home country of Canada and on bringing access to resource materials to other volunteers through the Wikipedia Library, Patrick began at the Wikimedia Foundation as a Community Liaison (International) in July 2013. He is now a Community Advocate (International).
Jan became a registered editor on the German Wikipedia in March 2004 as User:Jan eissfeldt, focusing heavily (but not exclusively) on topics related to philosophy and argumentation theory. He joined the Wikimedia Foundation as a Community Advocate (International) in April 2013.