Strategy/Wikimedia movement/2018-20/Reports/Movement Strategy Playbook/Help newcomers get on their feet
|“||This is the main challenge for
movement organizations: how to
onboard people in ways that are inclusive
and welcoming to the movement.
Working agreements help with onboarding
Documenting team working agreements helps onboard and add new members to the group, like a user manual for the team.
- “This is the main challenge for movement organizations: how to onboard people in ways that are inclusive and welcoming to the movement.”
- “You need to onboard people not only into the WHAT, but also the HOW. And then adapt and up-level those things as the team goes. We never placed enough emphasis on the culture of the team, diversity, practices etc.”
- “We should put more focus on Onboarding people into the Wikimedia world. Including: 'the community' - what it means, the range, the culture etc. And: seeing onboarding as an opportunity to be *inclusive.* To walk the talk.”
Help new teams get on their feet
Core Team, Liaisons and Working Groups all spoke to the importance of the initial team “forming” stage — and about how slowing down and providing more training and support at the start of the process helps the team flow and go faster later on. Instead of just being left to self-organize or “figure it out on their own,” most volunteers said they wanted more guidance and support.
- “You need support at the 'forming' stage of the team, to make explicit the range of diversity and cultural norms, practices and expectations for team building + work design.”
- “It takes time for people from different backgrounds and time zones to learn how to work together.”
- “Each working group had to deal with a lot of organizational stuff in the beginning — which tools to use, how to set up meetings, meeting frequency, how to start working etc.”
- “Provide more support for disparate groups of volunteers to form effective teams: this could be professional facilitation, training/coaching on how to form an effective team.”
Ritualize appreciations and positive feedback
One of the consistent working agreements of healthy, high-performing teams is appreciative practice: regularly acknowledging and appreciating each other.
- “You need regular team practices for reinforcing and checking. And for asking for and receiving help.”
- “At the end of every week, we did check-outs with gratitude. These were simple weekly appreciations, for something a member of the group had delivered, or how they showed up for each other, etc.”
Tools and examples for onboarding newcomers?
Do you have tools, methods or ideas that you, your community or organization use for this? Add them to this section for others to see.