Talk:Community health initiative/User reporting system

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Great project idea! Woooo![edit]

This is a fantastic idea and I am glad that the Wikimedia Foundation is moving on it. I know that lots of people have raised the idea of having a reporting system over the years. I drafted notes from various people about this starting in 2014 at Grants:IdeaLab/Centralised harassment reporting and referral service and even at that time many other people had requested such a system. It has always seemed inevitable to me that we build this and I have heard others say the same. Wow! Blue Rasberry (talk) 19:41, 6 August 2018 (UTC)

Thank you, Bluerasberry! I'm glad I can focus on this project 100% now that Joe is working on the Wishlist team. Thank for the IdeaLab link, my next steps are to collate more sources where people request new reporting systems/pipelines or discuss problems with the existing processes. We're looking forward to building something that helps all parties of dispute resolution. — Trevor Bolliger, WMF Product Manager 🗨 19:46, 6 August 2018 (UTC)

Accusations against people at the top[edit]

One of the items is "Accountability for moderators" which is a great idea. When people feel hurt very often they begin to issue complaints against whomever is at the top. Probably this is justified sometimes; however, the accusation comes often because there is a tendency to blame anyone in a leadership role even if the accuser never interacted with them.

I wanted to emphasize a need for a system that can accept any complaint, including complaints directed at moderators. "Moderators" can include the Wikimedia chapter organizers or Wikimedia Foundation staff. So far as I know Jimbo is the subject of more harassment complaints than anyone else in the Wikimedia community, although all public figures get targeted. There can be some aversion to saying this, especially when it seems that most complaints are from people who are upset about Wikimedia projects, but I worry that sometimes good information about a problem can be discarded because it is misdirected at a leader in the form of a harassment complaint.

I hope that whatever system we have can accept complaints about Wikimedia chapter organizers, staff, and Wikimedia Foundation staff. It would be really helpful to have a system which can accept any complaint about anyone, without any prescreening to turn away complaints for a cause like "surely this person never does harassment" or "these people do not even know each other". Any complaint is data about a grievance and I hope that we can collect all this information to make a happier and more satisfied community. Blue Rasberry (talk) 19:58, 6 August 2018 (UTC)

@Bluerasberry: I feel confident saying we will never add in a blacklist functionality (e.g. reject reports about a certain user or members of a group) to prevent a hierarchy of 'untouchables.' One of this project's goals is to help the reporter provide accurate, actionable information — the current systems can be confusing and we want the system to diffuse as much emotion as possible during the reporting process. I hope we can determine some logic that helps correct users who are filing misdirected reports but I expect there will always be some inaccurate reports. When this inevitably happens it will be up to the moderators to properly determine if the entire case is invalid or if there is actually a problem to be addressed. The WMF's Trust and Safety department is working closely with us on this project to inform their future work in defining & disseminating training materials for moderators. — Trevor Bolliger, WMF Product Manager 🗨 21:26, 7 August 2018 (UTC)
I like everything you say about your plans. What you are describing is something difficult to address with only social infrastructure but I think the technical development you are describing will lead to a breakthrough. What you say and what is documented here and what was presented at Wikimania 2018 seems like progress. This is the system that I have wanted for a long time. Perfect and thanks. Blue Rasberry (talk) 13:01, 8 August 2018 (UTC)

Reporting tool draft, proposal[edit]

I've seen no discussion about how to implement the reporting tool, therefore I've written up a draft workflow, that focuses on easy use and transparency.
See it on the User reporting system consultation 2019 talk page.
I'd be interested in going into further details, and to discuss others' plans (that I'm unaware of). — Aron M (talk) 20:38, 19 September 2019 (UTC)