User talk:Krd

From Meta, a Wikimedia project coordination wiki
Jump to navigation Jump to search
for older messages see archive

Global OTRS[edit]

Why did you ask for my global OTRS to be removed? Atsme📞📧 09:36, 17 January 2021 (UTC)

Dear Atsme, your OTRS account has been closed today as you have been inactive on OTRS and didn't react to related reminder e-mails. --Krd 09:39, 17 January 2021 (UTC)
The Holidays, my work on en.WP, COVID have been distractions, but I do follow and participate on OTRS.en.l - I customarily watch my account, and while I may not be as active as others, I do contribute. This was not fair, and I want my permissions back because I do help at Commons when I can and check-in at my dashboard when I'm not snowed under at en.WP. I never received any reminder email. Where did you send them? Atsme📞📧 09:57, 17 January 2021 (UTC)
I've answered by Wikimail. --Krd 10:07, 17 January 2021 (UTC)
Yes, you originally used an old email address that should not appear anywhere on Meta, or Wikipedia globally. You had no business requesting that my OTRS permissions be removed. Please fix what you did. Atsme📞📧 10:20, 17 January 2021 (UTC) Adding - IOW, you originally sent to the wrong email address. 10:23, 17 January 2021 (UTC)
Sadly we have been unable to detect that your e-mail address on OTRS was no longer correct. Anyway the OTRS/Activity policy remains valid. Your complaint has been noted, and will be evaluated by an uninvolved OTRS admin. --Krd 10:54, 17 January 2021 (UTC)
Sadly, the failure to acknowledge my changed email address is not my fault, and I have been active - just not to your expectations. You wrongfully requested that my permissions be removed, and I have lodged a complaint against you. You were wrong. Atsme📞📧 11:21, 17 January 2021 (UTC)
@Atsme Is it possible to calm down a little, this discussion is getting a little heated. Calmly giving your points will help a lot. Camouflaged Mirage (talk) 11:25, 17 January 2021 (UTC)
Apologies, but it was not a pleasant thing for me to awaken to on a Sunday morning while doing my rounds online and being unable to login to my OTRS account. It's a sinking feeling, which is something I don't need in these troubled times of COVID and other stress related factors. Atsme📞📧 11:39, 17 January 2021 (UTC)
  • Krd - what am I supposed to do now to fix what happened? Can you please provide a link or instructions? It was always my intention to remain active, and as I've explained, my lack of recent activity was partially due to the fact that our agent staffing is much better now and what used to be a perpetual backlog of unanswered tickets has dwindled. Given that the notice went to a non-current email address, I agree with Sphilbrick and believe the best option would be for OTRS to update my email address (but it appears that was recently done because I received an email from you) and start the clock over. Please advise. Atsme📞📧 14:07, 18 January 2021 (UTC)
    As said above, your objection to the inactivity removal has already been presented to the group of OTRS admins for feedback and decision. I don't know anything that can be done from my side to speed this up. --Krd 14:35, 18 January 2021 (UTC)
    Ok, thank you. Atsme📞📧 19:33, 18 January 2021 (UTC)
  • Hi, Krd - by any chance, were you able to correct the issue with my email address so that I can receive notices? I see that you removed my name from the list of volunteers on Feb 1st so does that indicate a decision by the OTRS admins to not restore my status? Atsme📞📧 13:35, 2 February 2021 (UTC)
You have been removed from OTRS as inactive per policy during routine process. What we are discussing is if reinstating is an option. I said above that I offer to leave this decision up to another OTRS admin, as I had the impression that you felt being treated in any unfair or out of policy way. Sadly there is no decision from any uninvolved admin yet, so there is no update here. --Krd 14:40, 2 February 2021 (UTC)
Thank you for your explanation. I'm just anxious to get back to work, especially now that I have some extra time on my hands to deal with tickets, although I've been pretty active on the permissions end of OTRS, licensing, copyvio, and helping users with uploads before they become tickets. I considered it a preventative measure to reduce the number of tickets that wind up at permissions/OTRS. Unfortunately, there's no way to document that type of work. All of this could have been avoided had I simply received your emails in the beginning. I would like to know for certain that the email address that OTRS has on file now is the correct one so that the same problem doesn't reoccur. I'm assuming that it has been changed because you sent me notice of removing that right. I just don't understand why the old address was used for the notices and did not update when I updated META, OTRS, the listservs, Commons, & en.WP; it's a head scratcher. Atsme📞📧 19:30, 2 February 2021 (UTC)

Krd, you did the same thing to me last year after I had joined OTRS almost five years earlier in response to a request for help. Although I found the OTRS instructions sketchy and unclaimed tickets difficult to find (the same few clerks seemed to claim most of the tickets, which then seemed to languish in the queue), I would log in about once a month, search for an open ticket and answer it. I received only one email notification of "inactivity"; I logged into OTRS, but the next time I tried to log in the screen said that my account had been closed. I guess OTRS has plenty of help, because this is not how you retain volunteers; I certainly won't offer my services again. Miniapolis 19:37, 5 April 2021 (UTC)

OTRS AZ[edit]

Hello Krd. We, as the Azerbaijani Wikipedia community, want to create an Azerbaijani-language branch of OTRS. Is this possible? When you search for "Azerbaijan" on OTRS, tickets related to the topic appear. I think these are some of the tickets, so if we look deeper, additional tickets may appear. Wikipedia is also frequently shared in the Azerbaijani segment of social networks. That is, people are looking for answers to their questions. As the Azerbaijani Wikipedia community, we want to have an official e-mail address. A consensus has been reached on the issue.--Turkmen talk 18:02, 3 April 2021 (UTC)

We are of ccourse happy to create an e-mail address for this. --Krd 20:32, 3 April 2021 (UTC)
I am currently working at OTRS (tr-info and renamers queue). Can you create an "OTRS-az" section and add me there? I will also announce the creation of OTRS-az on the "village pumb" page. And I invite users who want to work in OTRS to the "OTRS/Volunteering" page.Is it appropriate? --Turkmen talk 22:15, 3 April 2021 (UTC)
If there is no special need for hurry, please let's delay this until 14. April when the migration is done. Agents can already apply as outlined. --Krd 13:08, 6 April 2021 (UTC)
Okay. Turkmen talk 19:56, 6 April 2021 (UTC)
Hello again. If the migration is over, can I announce in the village pumb? Can I redirect users to the OTRS/Volunteering page?--Turkmen talk 19:41, 14 April 2021 (UTC)
Yes please. --Krd 04:43, 15 April 2021 (UTC)
I announced. Thank you for your attention and help.--Turkmen talk 12:07, 15 April 2021 (UTC)
People who are already on OTRS please request additional access via OTRS wiki. Your application at OTRS/Volunteering is not required. --Krd 12:14, 15 April 2021 (UTC)
Okay. I applied on the Administrator requests page.--Turkmen talk 17:50, 15 April 2021 (UTC)