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Latest comment: 3 years ago by Atsme in topic It's going on 2 weeks

Please leave any messages at en:User talk:Matthewrbowker.

OTRS admin


I've been busy lately due to the holidays, but I see you've been promoted as an OTRS admin. Congrats! Trijnsteltalk 12:36, 3 January 2015 (UTC)Reply

@Trijnstel: Thank you very much! ~ Matthewrbowker Poke me 07:35, 4 January 2015 (UTC)Reply

This is a message from the Wikimedia Foundation. Translations are available.

As you may know, the Wikimedia Foundation Board of Trustees approved a new "Access to nonpublic information policy" on 25 April 2014 after a community consultation. The former policy has remained in place until the new policy could be implemented. That implementation work is now being done, and we are beginning the transition to the new policy.

An important part of that transition is helping volunteers like you sign the required confidentiality agreement. All Wikimedia volunteers with access to nonpublic information are required to sign this new agreement, and we have prepared some documentation to help you do so.

The Wikimedia Foundation is requiring that OTRS volunteers sign the new confidentiality agreement by 31 December 2015 to retain their access. You are receiving this email because you have been identified as an OTRS volunteer and are required to sign the confidentiality agreement under the new policy. If you do not sign the new confidentiality agreement by 31 December 2015, you will lose your OTRS access. OTRS volunteers have a specific agreement available, if you have recently signed the general confidentiality agreement for another role (such as CheckUser or Oversight), you do not need to sign the general agreement again, but you will still need to sign the OTRS agreement.

Signing the confidentiality agreement for nonpublic information is conducted and tracked using Legalpad on Phabricator. We have prepared a guide on Meta-Wiki to help you create your Phabricator account and sign the new agreement: Confidentiality agreement for nonpublic information/How to sign

If you have any questions or experience any problems while signing the new agreement, please visit this talk page or email me (gvarnum(_AT_)wikimedia.org). Again, please sign this confidentiality agreement by 31 December 2015 to retain your OTRS access. If you do not wish to retain this access, please let me know and we will forward your request to the appropriate individuals.

Thank you,
Gregory Varnum (User:GVarnum-WMF), Wikimedia Foundation

Posted by the MediaWiki message delivery 21:20, 28 September 2015 (UTC)TranslateGet helpReply

OTRS Volunteering


Hi,i was wondering how long does it take for OTRS admins to review an application on OTRS/Volunteering ?thanks.--Arian Talk 17:02, 20 February 2016 (UTC)Reply

Hello! The process will take roughly a week. ~ Matthewrbowker Drop me a note 18:58, 20 February 2016 (UTC)Reply

Thanks for providing an edit summary


Hello, thanks for being honest and providing an edit summary as instructed by our consensus on Wikipedia. I wont restore it. So, how else can I improve an encyclopedia and helping other editors at the same time? PS: I do archiving of dead refs, filling them in (if they are bare) and greetings of good faith editors now.--Biografer (talk) 22:31, 31 December 2017 (UTC)Reply

It's going on 2 weeks


Matthew, I don't understand why it's taking so long for OTRS admins to make a decision in my case. As I've explained, I was not an inactive agent, and the notice was sent to a defunct email address that I had changed years ago. I don't know why OTRS had the old address while all my other accounts have the correct one - I made the proper updates. Interestingly, a few days after I pointed out that I never received those notices, I received a notice to the correct email address notifying me that my rights had been removed after I had already raised questions. I could understand it if I had been abusing my right, or purposely not watching my dashboard and not participating in OTRS discussions, or being aware of what was going on - I was aware, and I was staying updated, and I was checking and helping when I could. In fact, I was responding to the removal of my rights well before I received the email that they had been removed. Unlike me, an inactive agent would not have known. Would it help if I brought you some endorsements from several admins at en.WP? Please, tell me what I'm supposed to do. Atsme📞📧 02:36, 29 January 2021 (UTC)Reply

@Atsme: OTRS administrator discussions, much like everything on Wikipedia, require consensus among the OTRS administrators. We are currently having a discussion about your email. Much like a WP:CRATCHAT on enwiki, this process will take time. I have confirmed that the discussion is still ongoing, please wait for a reply to your email as I said in my previous communication. ~ Matthewrbowker Drop me a note 17:36, 29 January 2021 (UTC)Reply
Please forgive my impatience, Matthew. It just feels weird not having access to the OTRS listmail, plus not being able to check OTRS tags at Commons. But I will do as you suggest. Thank you in advance. Atsme📞📧 18:47, 29 January 2021 (UTC)Reply