Which were your team's most important research questions?
It is very important to our team to get a more specific understanding of which areas of community governance processes are viewed by the communities as needing improvement. As we work on projects related to community health, this sort of insight is very valuable. Particularly, the statistics around tools, policies, and noticeboards indicate that there is important work needed in those areas.
To what extent were these questions answered?
The answers to some of our questions, especially around what type of community processes need improvement (Q113.01-113.07) were overall very close to one another at either around 43% or 50%. This was useful data and lets us know that a large number of people felt they all needed improvement but did not help considerably in pinpointing more specifically which ones to focus on.
What additional analyses does your team need?
Within some of the areas identified in questions 113.01 through 113.07, more layers of detail could help us understand which specific processes and tools are working well, and which are failing. This would help us better target problem areas, as well as identifying good processes to emulate and reproduce across different projects and communities.
Which questions surprised your team?
Though it shouldn’t come as a surprise, we were interested to see how many people had interacted with specific processes within our team (e.g. emergency reporting (Q. 120)). We were concerned by how many people felt they had not been consulted properly on Wikimedia Foundation decisions (Q.139.03). This number needs to be lower, and we need to play our part in improvement on that point.
How does your team you plan to use the data?
Our team, and the Anti-Harassment Tools team in Community Tech, have a fairly large number of potential areas to work on and challenges to address in regards to community health. Data like this helps greatly in the prioritization process, especially in areas where contributor opinions have not been solicited in the past in any organized way.
We are also happy for baseline answers on how the Wikimedia Foundation has helped community members in different ways. While we are certainly not the only group within staff that engages with the community on a consistent basis we do work to improve that engagement and will be aiming to improve these numbers year over year as much as possible.
What survey questions would your team like to ask next time?
As mentioned above, a more detailed set of questions around some of the topics covered in questions 113.01 through 113.07 would allow us to focus better on problem areas (i.e. for “Policies” - which policies in particular?).
The following community processes are used for dealing with user behavior. To what extent do they need improvement? -- Tools and processes for reporting users
The following community processes are used for dealing with user behavior. To what extent do they need improvement? -- Administrator selection and review processes
Sixty-one percent of participants indicated that Wikimedia Foundation support was very effective or somewhat effective at keeping individuals in Wikimedia communities safe.
Fifty-three percent of participants indicated that the Wikimedia Foundation support was very effective or somewhat effective at resolving difficult situations between Wikimedia contributors.
Fifty-eight percent of participants indicated that the Wikimedia Foundation support was very effective or somewhat effective at protecting against abusive community members.
To what extent do you agree/disagree with the following statements: -- I feel I am consulted sufficiently by the Wikimedia Foundation in decisions, through surveys, consultations or other means
