GLAM Wiki 2023/Program/A missing piece of the puzzle: Providing direct support for content partnerships through the Helpdesk at the Content Partnerships Hub – Developing the next step together!

ID: 0045
Facilitators/Speakers: John Andersson	Time block: Morning	Beginning: 9:30
Facilitators/Speakers: John Andersson	Location: 401	Duration: 1 hr
Description: We propose a session focusing on developing the next steps of the Helpdesk of the Content Partnerships Hub – with a focus on how it can improve capacity building in the GLAMwiki space. It could potentially be organized as a Learning clinic. The Helpdesk is a new type of support structure for the Wikimedia movement where Wikimedians can request support for projects where the goal is to work with partners to make content available on the Wikimedia platforms, so called content partnerships. The Helpdesk is one of the five pillars of the Content Partnerships Hub, an initiative to create a Thematic Hub, led by Wikimedia Sverige. The support requests are reviewed by an international expert committee, who provides guidance on what requests to prioritize. A focus is to provide support to local communities in the underserved and underrepresented parts of the movement. Currently support has been given by Wikimedia Sverige’s staff, but the intention is that the support through the Helpdesk will come from experts from around the Wikimedia movement. Staff and volunteers around the world will be able to join different working groups that will provide the requested hand-on help or knowledge transfer. The requests to the Helpdesk can help guide capacity building efforts and increase the long-term capacity of Wikimedians to work with content partnerships. At the session we will discuss how affiliates and volunteers can engage with the Helpdesk, what the needs are, how it can support capacity building efforts and what we will develop next together. Regarding what support you can request we will cover the following: how you can request support and what support can be given, what happens with your request when submitted and what you can expect. Regarding how you can get involved we will cover the following: What the working groups are, what the benefits and opportunities are for you when joining the working group, how you can apply to them and what the expectations are. The participants will have a clear understanding of the Helpdesk and its role and functions. They will be able to decide on their future participation and will feel empowered that they have been able to develop this concept further. They will also know how they can request help and support for their content partnerships efforts.		Experience level: Intermediate
		Keywords: Capacity building & training, Partnership building (GLAM Wiki collaborations, etc.), Regional, global strategy & networking
		Notes: #GLAMWiki230045