Pagtataguyod ng Komunidad

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This page is a translated version of the page Support and Safety and the translation is 24% complete.

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Support and Safety (SuSa, formerly Community Advocacy) serves the Wikimedia Foundation, contributors and the public by providing support on Foundation initiatives with a focus on community consultations, governance, and training, and by addressing trust and safety concerns including around appropriately escalating threats communicated on our projects and helping to safeguard the safety of attendees of Wikimedia Foundation supported events. Support and Safety comprises part of the Community Engagement department and works closely with the Legal team. Much of our time is spent "fire-fighting" and triaging customer service contacts to get them to the correct group of editing volunteers. We also monitor issues of emerging concern for the communities and attempt to provide support to other departments so that they can effectively work with communities. We also serve as a bridge, connecting resources and domain expertise to the staff.

Kasama sa aming mga gawa ang

Poster presenting the Wikimedia Foundation's Support & Safety team and broad areas of their work.

The Support and Safety team supports staff, the public and volunteers in our community through approximately 12 workflows in three broad areas.

Direct community support

The Support and Safety team works to build bridges between our international and linguistically diverse editor base and maintains contact with communities across the globe. We facilitate interactions among volunteers, Wikimedia Foundation and the public and support several key community functionary groups in their work.

Projects undertaken by the Support team include researching harassment and behavioral issues – conducting discussions with contributors and stakeholders, and analyzing data on how various Wikimedia communities handle issues. We have also developed multiple training modules on best practices for dealing with online harassment and on event safety, and are working with the Community Resources team to streamline these for use at in-person events.

Regular workflows include:

Trust and Safety

The Wikimedia Foundation aims to defer to local and global community processes to govern on-wiki interactions. However, at times, we must step in to protect the safety and integrity of our users, our contributors, and the public. We support a healthy environment on our projects through several work areas. Among other measures, we receive and handle reports of major safety issues on Wikimedia projects, including suicide threats, threats of violence, and child pornography. We also own the policies regarding Wikimedia Foundation bans of users from the projects and from Foundation-funded or supported events, and we work with other Foundation teams to address concerns about user privacy and freedom that do not necessarily rise to the level of bans.

As a part of the Foundation’s commitment to respect community autonomy, the Trust & Safety team does not handle general community or community-member disputes that may be addressed through community processes, nor does it serve as an appeal venue for community-made policies and decisions. While we are happy to assist community members in need of help, many times that help will consist of assisting the person to find the right community venue to solve their problem.

Regular workflows include:

  • Evaluation and reporting: Child pornography reports, Emergency@Wikimedia
  • Global & Event bans: requests, inquiries, investigations & maintenance
  • Identification and access rights for community
  • T&S database management: mandatory and best-practice record-keeping

Resources

Internal support

We provide guidance, advice and support to Foundation staff, the Board, and committees. We assist staff routinely with community and content related concerns, including processing DMCA takedown and notification requirements and, where necessary, responding to search warrants and legally valid subpoenas. We help onboard new staff about community norms and practices, and we manage requests for advanced user rights required for staff members to do their work by assessing needs and liaising with the stewards.

Regular workflows include:

  • Supporting Executives: the Executive Director, the Executive Office, Jimmy Wales.
  • Liaison work: to the election committee, the cross-wiki Ombudsman Commission, and other WMF teams. Consultations on community issues are made available on request to all non-engineering teams and departments. (Engineering teams and departments work with Community Liaisons)
  • Supporting the staff: Advanced privileges and user rights for staff, community on-boarding
  • Legal support: DMCA takedown and notification requirements, search warrant and subpoena compliance

Sino kami

Binubuo ang Komunidad na Pangtaguyod ng mga sumusunod na tao.

Maggie Dennis
Lumikha si Maggie ng isang akawnt sa English Wikipedia bilang si User:Moonriddengirl noong ika-8 ng Abril 2007. Doon, naglaan siya ng munting oras niya sa mga gawang pang-administratibo, particular sa pagsasalinis ng karapatang-sipi (copyright), at sa paglikha ng mga artikulo bilang kasapi ng the albums WikiProject. Sumali siya sa Wikimedia Foundation bilang kauna-unahang Pg-uugnayang Pangkomunidad noong Mayo 2011. Siya ang Direktora ng Komunidad na Pangtaguyod.
Jan Eissfeldt
Jan became a registered editor on the German Wikipedia in March 2004 as User:Jan eissfeldt, focusing heavily (but not exclusively) on topics related to philosophy and argumentation theory. He joined the Wikimedia Foundation as a Community Advocate (International) in April 2013. In January 2017, he became Senior Strategist, helping both the "Support" and "Trust & Safety" teams plan, prioritize and coordinate their work.

Support task force

Patrick Earley
Patrick registered as User:The Interior on Christmas Day 2008. With a focus on topics related to his home country of Canada and on bringing access to resource materials to other volunteers through the Wikipedia Library, Patrick began at the Wikimedia Foundation as a Community Liaison (International) in July 2013. He became Senior Community Advocate in February 2015 and is now Manager, Support.
Sydney Poore
Sydney, also known as FloNight, created her account on the English Wikipedia in September 2005. She became an administrator there in 2006, and has served on its Arbitration Committee in the past. She joined the Wikimedia Foundation in March 2017 as a Community Advocate, working closely with the Anti-Harassment Tools team.
Christel Steigenberger
Christel, also known as Kritzolina, created her account on the German Wikipedia in January 2014. She became an administrator there in 2015 and also started to upload to commons, where she is most active at the moment. She then joined the Wikimedia Foundation in July 2017 as a Community Advocate, primarily focused on Support tasks. She has a professional background of having worked as a Social Worker for more than 20 years.
Joe Sutherland
Joe began editing in July 2006 and now serves as an administrator and functionary on the English Wikipedia as "Fox". He joined the Wikimedia Foundation as a Communications Volunteer in September 2013, before becoming a Communications Intern in May 2015 and Communications Fellow in March 2016. He moved to the Support and Safety team in May 2016 as a Community Advocate (International), primarily focused on Support tasks.


Trust & Safety task force

James Alexander
Sumama si James sa kilusan bilang si User:Jamesofur noong ika-22 ng Nobyembre 2006. Dumating siya sa Wikimedia Foundation noong Agosto 2010, na una ay bilang isang Opisyal ng Kabakas na Pangkomunidad para sa pagpapalawig ng pondo at doon ay nakapag-ambag siya sa iba't ibang larangan, kabilang ang pagiging isang Wikimedia Fellow, Analista sa Negosyo, at Tagapamahala ng Wikimedia Merchandise. Kasalukuyan siya ang Tagapamahala, Tiwala at Kaligtasan.
Karen Brown
Si Karen, na kilala rin bilang Fluffernutter, ay lumikha ng kanyang akawnt sa English Wikipedia noong Abril 2008. Siya ay naging administrador at tagapangasiwa (oversighter) doon noong 2011, at saka sumali sa Wikimedia Foundation noong Setyembre 2015 bilang isang Tagapagtaguyod ng Komunidad.
Kalliope Tsouroupidou
Kalli came on board with the Wikimedia Foundation as a Community Advocate (International) in April 2015, bringing with her over 7 years of trust & safety experience from Couchsurfing. She is a key component, alongside James, of the Trust & Safety Taskforce.

Pagtawag sa amin

Mayroon ka bang katanungan para sa o tungkol sa pangkat ng Komunidad na Pangtaguyod? Maaari mo kaming maabutan sa ca@wikimedia.org.

Audio
Sousa!
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The Support and Safety team (SuSa)

Maggie Dennis
Director of Support, Safety and Programs
James Alexander
Manager, Trust & Safety
Karen Brown
Community Advocate (Trust & Safety)
Patrick Earley
Manager, Support
Jan Eissfeldt
Senior Strategist
Sydney Poore
Community Advocate (Support)
Christel Steigenberger
Community Advocate (Support)
Joe Sutherland
Community Advocate (Support)
Kalliope Tsouroupidou
Community Advocate (Trust & Safety)